2091 Supervisor courses in Cambridge delivered Online

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's dynamic work environment, ensuring the safety and well-being of lone workers is paramount. Our Lone Worker Safety Training course is meticulously designed to equip individuals with the essential knowledge and skills to thrive in solitary work settings. Whether you're an employer looking to safeguard your employees or a lone worker seeking to enhance your safety protocols, this course is your definitive guide. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Lone Worker Safety Training curriculum, learners acquire essential knowledge and skills to ensure their safety while working alone. They understand the risks associated with lone working and learn how to assess and manage these risks effectively. Reporting and recording incidents is emphasized to ensure timely response and improvement of safety protocols. Conflict avoidance and resolution strategies are taught to prevent and manage potentially hazardous situations. First aid techniques specific to lone working scenarios are covered, along with general workplace safety practices. Learners develop a safe working system tailored for lone working situations, promoting their well-being both physically and mentally. They also gain a comprehensive understanding of the laws and regulations that govern lone worker safety, ensuring compliance and a safer work environment overall. This curriculum equips learners with practical knowledge and tools to confidently handle the challenges of working alone safely. Course Curriculum Module 01: Basics of Lone Working Module 02: Risk Assessment Module 03: Reporting and Recording Incidents Module 04: Conflict Avoidance and Resolution Module 05: First Aid and Workplace Safety for Lone Workers Module 06: Safe Working System for Lone Working Module 07: Physical and Mental Well-being Module 08: Lone Worker's Safety Laws Learning Outcomes: Understand principles of lone working and associated risks in workplaces. Conduct effective risk assessments to mitigate potential hazards confidently. Demonstrate proper incident reporting and recording procedures in lone worker scenarios. Apply conflict resolution techniques to manage and diffuse workplace conflicts. Implement first aid procedures and safety protocols specific to lone working. Develop and implement safe working systems tailored for lone worker safety. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals working independently in various industries needing safety awareness. Managers responsible for lone workers in their teams. Health and safety officers focused on lone worker policies. Newly appointed supervisors requiring safety training for lone workers. Business owners keen on enhancing workplace safety for lone workers. Career path Security Officer Field Service Engineer Social Worker Estate Agent Utility Service Technician Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Asbestos Awareness Training - CPD Certified Asbestos Awareness is crucial for everyone's safety. Asbestos, a material used in buildings from the 1950s until the late 1990s, poses serious risks. Asbestos Awareness is essential because asbestos is still found in many buildings today, including homes, schools, and hospitals. Asbestos Awareness helps people understand the dangers of asbestos exposure and how to reduce risks, because If you breathe in asbestos fibers, you might have a higher chance of getting serious diseases like asbestosis, mesothelioma, and lung cancer. Our Asbestos Awareness online training course is designed to raise Asbestos Awareness and educate individuals about the potential harm from asbestos. Enrolling in our Asbestos Awareness course is a proactive way to enhance Asbestos Awareness and promote safety in environments where asbestos may be present. Key Features This Asbestos Awareness course comes with: CPD QS Certified Asbestos Training Free Certificate Developed by an Asbestos Specialist Lifetime Access The course covers various aspects of Asbestos Awareness, including what asbestos is, the different types of asbestos, and how asbestos can cause harm, things that can make it more likely for asbestos to hurt you, ways to lower the risk of being around asbestos, and what to do in case of an emergency. Course Curriculum Module 01: Fundamentals - Understanding Asbestos and its Hazards Module 02: Asbestos Regulations and Safety Protocols Module 03: Surveys and Assessments for Asbestos Module 04: Disposal of Asbestos Waste and Emergency Response Procedures Learning Outcomes After completing this Asbestos Awareness Course, you will be able to: Understand the hazards of asbestos through Asbestos Awareness fundamentals. Comply with regulations and safety protocols related to Asbestos Awareness. Conduct surveys and assessments to identify asbestos hazards effectively. Safely dispose of asbestos waste following Asbestos Awareness guidelines. Execute emergency response procedures in case of asbestos-related incidents. Develop competence in managing asbestos risks within various workplace settings. Certification After completing this Asbestos Awareness Training - CPD Certified course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Anyone working in construction, renovation, or building maintenance needs Asbestos Awareness. Health and safety professionals seeking to enhance their Asbestos Awareness skills. Property managers and supervisors responsible for building safety require Asbestos Awareness. Environmental consultants and inspectors involved in building assessments benefit from Asbestos Awareness. Individuals involved in emergency response or disaster management should prioritize Asbestos Awareness. Requirements This course is open to all Career path Asbestos Awareness Training - CPD Certified Construction Site Manager - £30K to £40K/year. Demolition Project Manager - £25K to £40K/year. Asbestos Surveyor - £20K to £30K/year. Health and Safety Officer - £25K to £40K/year. Environmental Consultant - £24K to £35K/year. Building Inspector - £22K to £35K/year. Property Manager - £25K to £40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Health and Safety at Work, etc. Act 1974 requires UK companies to focus on guaranteeing the safety of their employees. This may present specialists with the option to work as a Health and Safety Executive - HSE officer and earn an average salary of £24,999 to £56,999 annually. Why Should You Take this Workplace Health and Safety Course? 1.4 million workers in the UK are thought to be afflicted with a work-related ailment. Every year, over 72,000 injuries are reported due to the lack of health and safety monitoring at work, up to 160 workers die in workplace accidents and injuries, and millions of working days are missed as a result of work-related illnesses and injuries. The sad reality is that workplace diseases, accidents, and injuries may be prevented in practically all cases. However, workplace health and safety can only be fully optimised when every employee makes an equal contribution to the cause. Key Features This Health and Safety in the Workplace - Level 3 Course Includes: This Health and Safety Course is CPD QS Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Health and Safety in the Workplace - Level 3 Module 01: Identifying Hazards and Injuries in Manual Handling Module 02: Managing Incidents in the Workplace Module 03: Addressing Minor Injuries in the Workplace Module 04: Handling Electrical Health and Safety Module 05: Strategies for Ensuring Fire Health and Safety Module 06: Comprehensive Understanding of Fires Module 07: Emergency Response: Evacuation Procedures for Fires Module 08: Developing and Implementing Fire Plans and Safety Protocols Module 09: Risk Control and Reduction Measures Module 10: Crafting Personal Emergency Evacuation Plans (PEEP) Module 11: Emergency Protocol Communication Module 12: Navigating Health and Safety Laws in the Workplace Learning Outcomes After Completing this Health and Safety in the Workplace Course You will Able to: Identify manual handling hazards, reducing workplace injuries through proactive Health and Safety measures. Effectively manage workplace incidents, ensuring swift and organised Health and Safety response procedures. Address minor injuries promptly, applying appropriate first aid in diverse scenarios. Handle electrical incidents competently, minimising risks and ensuring personnel health and safety. Devise and implement robust fire safety strategies, emphasising preventive health and safety measures. Navigate health and safety laws adeptly, ensuring compliance and workplace well-being. Certification After completing this Health and Safety in the Workplace course, you will get a free Certificate. ________________________________________ Please Note: This is not a regulated and professional course. To get a professional qualification, you can choose: Health and Safety Management for Construction (UK) Level 3 Certificate in Occupational Health and Safety NEBOSH National Diploma in Occupational Health and Safety NEBOSH National General Certificate in Occupational Health & Safety NEBOSH, International General Certificate in Occupational Health & Safety Level 6 Diploma - Occupational Health and Safety Management Courses from the Institution of Occupational Safety and Health ProQual Level 5 NVQ Diploma in Occupational Health and Safety Practice ProQual Level 6 NVQ Diploma in Occupational Health and Safety Practice ISO 45001 Occupational Health and Safety National Examination Board in Occupational Safety and Health Level 3 NVQ Health and Safety CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Health and Safety in the Workplace - Level 3 CPD Accredited Certification Employees in all industries seeking comprehensive workplace health and safety knowledge. Supervisors and managers responsible for incident response and safety implementation. Health and safety officers aiming to enhance their regulatory understanding and compliance. Individuals aspiring to create a safer workplace environment for themselves and colleagues. Anyone seeking to deepen their knowledge of emergency response protocols in workplaces Career path Health and Safety in the Workplace - Level 3 CPD Accredited Certification Health and Safety Officer - £25K to 40K/year. Fire Safety Advisor - £30K to 45K/year. Risk Management Consultant - £35K to 50K/year. Health and Safety Manager - £40K to 60K/year. Compliance Coordinator - £25K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Control of Substances Hazardous to Health (COSHH) Training Level 3 Course offers a comprehensive introduction to handling hazardous substances in the workplace, ensuring compliance with UK safety regulations. This instructor-guided course provides learners with an in-depth understanding of COSHH principles, including the safe management, risk assessment, and control of hazardous substances. It is designed to equip you with the critical knowledge and skills needed to excel in the field of health and safety management.

Witness the direct impact of your SENCO learning in your workplace. Utilise the skills of the course to work with the special students. Learn an Introduction to SEN Coordination.

Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!

If you are looking to gain a broad knowledge of food safety & hygiene, identify problem areas and recommend solutions as a food handler, then this is just the right course for you! This course is designed principally for those who dream of being supervisors of food handlers within the catering and hospitality industry. By law, all food handlers must have an understanding of the basic principles of food hygiene and know how to work safely so as to protect the food they manufacture from contamination. The course provides learners with up-to-date food hygiene information using a range of written text, interactive exercises, and video content to ensure learners thoroughly comprehend their food safety responsibilities. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video Lessons Online study materials Mock exams Multiple-choice assessment Certification After completing the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? This course is perfect for business professionals who need to learn about workplace health and safety methods, as well as those who have an interest in knowing how to handle health and safety.

As the Designated Safeguarding Lead, you are the first point of contact for staff members, families, and anyone who has access to your organization; therefore, you must have a thorough understanding of child protection procedures. This exclusive Designated Safeguarding Lead will teach you more about the role and will assist you in better understanding the safeguarding process. The course uses a combination of written text and interactive exercises to help you review and develop your organization's child protection procedures and ensure that all staff members understand their roles in safeguarding children. Designated Safeguarding Lead (DSL) Course 01: DSL Course 02: Level 2 Safeguarding Children Training Course Course 03: Level 3 Dyslexia Awareness Designated Safeguarding Lead Course Curriculum of Designated Safeguarding Lead Module 01: Introduction Module 02: Safeguarding Structure and Guidance Module 03: Recognising and Responding to Abuse Module 04: Responses Under the Safeguarding Structure Module 05: Working Together and Sharing Information Module 06: Recording Information Assessment Method After completing each module of the Designated Safeguarding Lead Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Designated Safeguarding Lead Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Designated Safeguarding Lead Course is ideal for anyone who works with children and holds management, supervisory or designated child protection roles in settings such as schools, universities, charities, places of worship, sports clubs, leisure centers and GP and healthcare practices. Requirements There are no specific requirements for this Designated Safeguarding Lead course because it does not require any advanced knowledge or skills. Career path With this Designated Safeguarding Lead qualification and experience, you could become or act as the Safeguarding Officer, Safeguarding Lead within your organization. Certificates Certificate of completion Digital certificate - Included