1882 Supervisor courses in Kirkby-in-Ashfield delivered On Demand

Ensure road safety with our Driver Safety Training course, covering safe driving tactics, pre-journey checks, road signals, and legal requirements.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! From time management to employee care to customer service, you must have special skills to run your Restaurant job well. If you want a smooth-running Restaurant and create a dynamic team behind it, then put this Restaurant Management course in your basket and start your journey with us. This Advanced Diploma in Restaurant Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD to make your skill development & career progression more accessible than ever! This Restaurant Management course covers the basics of hotel demand management, managing the delivery of hospitality management, and the role of Restaurant Management in different areas. You'll learn how the process of development and training in the hospitality industry impacts the relevant sector, and you'll explore the tools & techniques that will help you effectively do the design & construction of the food premises and equipment services. Our Restaurant Management course has been designed according to your abilities and goals. You will also be introduced to hazard analysis, critical control points, proper food handling techniques, storage of food, correct temperatures to prevent food contamination and personal hygiene for food handlers. So, get started with this Restaurant Management course - take the time to develop and determine your Restaurant's ultimate plan for success! What You'll Learn From Course: Effectively deal with customer complaints to encourage return visits. Learn the ways that managers plan, organise and market Restaurants. The role of a supervisor in Personal Hygiene, Pest Management and Preventing Contamination. How to take advantage of current modes of advertising to gain the most exposure. Supervise revenue and expenses to ensure the Restaurant is operating perfectly. Determine ways to increase sales of Restaurants such as special promotions, catering services, menu changes, and entertainment. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today - gear up with the essential skills to set yourself up for excellence! Skills You Will Gain Food handling and safety techniques Commercial business management Staff development and training Workplace risk assessment Front office operations Why choose Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! **Course Curriculum** Here is the curriculum breakdown of this Course: Module 1: Introduction Module 2: An Overview of the Hotel Industry Module 3: Restaurant Industry Module 4: Restaurant Leadership and Management Module 5: The Process of Selection and Recruitment in the Hospitality Industry Module 6: The Process of Development and Training in the Hospitality Industry Module 7: Front Office Operations Module 8: Food and Beverage Operations Module 9: Food Safety - An Introduction Module 10: Supervision of Food Safety Module 11: Food Safety Legislation Module 12: Food Safety System Module 13: Food Safety Tools Module 14: Contamination Hazards Module 15: Controlling Contamination Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Module 17: Food Poisoning (Non-Bacterial) Module 18: Personal Hygiene Module 19: Food Premises and Equipment: The Design and Construction Module 20: Pest Management Module 21: Food Safety Training for the Staff Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Restaurant Management at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Now that you know the ins and outs of Restaurant Management, are you ready to start looking for a job? There are pretty much several paths to take including: General Manager/Owner Assistant General Manager Bar or Service Manager Host/Server Catering Sales Manager QSR Team Manager Assistant Restaurant Manager Catering and Banquet Chef Food and Beverage Director Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Restaurant Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Building projects are often organised by construction or site managers to guarantee that they are finished safely, within budget, and on time. All of these areas, as well as others, will be covered in our site management course. Managing a construction project is a huge responsibility. You need to be knowledgeable about managing sites, developing property, and conventional health and safety precautions. You also need to know the applicable rules and regulations. This is covered in the site management course. We will also teach you emergency first aid and communication skills training, which is essential for any professional. Enrol in this site management course if you want to advance your career and improve your current skills. This Diploma in Site Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcome Be able to manage a complex building project effectively, from the initial planning phase to the final completion. Learn more about the property development and management process, as well as the health and safety regulations that must be met in a construction site. Determine what COSHH is and how to operate safely by following safety precautions. Learn the risks of working at height and in confined spaces, and how to mitigate them. Understand the first aid training emergency procedures. Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. This site management course will teach you the fundamentals of site management as well as the activities required to manage the assets of a construction company. It teaches construction site loss and decision-making principles, as well as an overview of the elements that comprise a modern construction management team. *** Course Curriculum *** Module 01: Introduction to Construction Management Introduction Market Size and Its Importance Features of the Construction Industry Module 02: Project Life Cycle and Success Project Phases Construction Stages Project Life Cycle Module 03: Preliminary Site Investigation & Site Organisation Building Types Zoning and Other Factors Environmental Impact Study (EIS) Module 04: Construction Site Layout Planning and Temporary Facilities Management Consequences of an Unplanned Construction Site Layout Elements of Site Layout Planning Temporary Facilities Characteristics Module 05: Site Management Site Boundaries Access Roads Provision of Services Module 06: Planning & Management of Equipment Equipment Productivity Product Features and Attachments Selecting and Matching Construction Equipment Module 07: Construction Materials Management Types of Materials Purchase of Materials and Equipment Planning and Control of Materials Module 08: Stock Control Stages of Stock Control Problems of Excessive Stock The Storage Function Module 09: Quality Assurance and Customer Care Definition of Quality The Threshold for Construction Quality Module 10: Legal Aspects of Contracting Definition of a Contract Essential Elements of a Contract Module 11: Human Resources Management Planning of Manpower Construction Companies Module 12: Risk and Value Management Risk and Value Imperatives Integrating Risk and Value Module 13: Communications, Information and Documentation of Construction Communications On-Site Daily Logs, Reports and Construction Diary Meetings Module 14: Health and Safety in Construction Management Legal Obligations Financial Costs of an Accident Moral Obligations & Self-Preservation Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Construction Site Manager Construction Site Supervisor Civil Engineer Construction Project Manager Requirements You will not need any prior background or expertise to enrol in this course. Career path With proper training and relevant experience, one could move into contract management or consultancy. With further training, learners could work in support services like health and safety or building inspection. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Site Management at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Site Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Average entry-level pharma roles pay 96% of NHS Band 5 and come with opportunities for overtime, shift allowance and additional benefits as well as huge scope for career progression and salary increases.

This Course at a Glance Define behavioural safety and know how it was first introduced in the UK Understand what behavioural safety is and how it relates to workplace health and safety Demonstrate the various legislation that applies to behavioural safety Identify the business benefits of implementing behavioural safety Understand the concept of wisdom- driven decision-making process Understand accident severity and frequency in the workplace using the Safety Triangle Recognise and comprehend 'at-risk' workplace behaviours Identify the four phases involved in setting up a successful behavioural safety programme Know how to develop an effective behavioural safety plan Understand the importance of proactive employees and employers Analyse the advantages of working in a good and safe environment Know how to ensure positive workforce attitudes Behavioural Safety Course Overview The purpose of behavioural safety training is to improve your company's overall safety record by teaching and enhancing employees' safety behaviour. This Behavioural Safety Training Course will teach employees and employers to establish a Behaviour-Based Safety Program that will prevent workplace accidents and illnesses. It contains an overview of various 'at risk behaviours' as well as examples of how to assess the overall performance of the organisation in terms of safety. Finally, it discusses some of the most important workplace health and safety legislation, as well as how to take a proactive approach to foster healthy employee attitudes. Our decisions and actions account for more than 80% of all accidents, that is the reason Behavior Based Safety is crucial. The majority of incidents are caused by unsafe acts. The best strategy to avoid a recurrence of an incident is to implement behaviour-based safety, which looks at the workplace's overall safety. When properly implemented, a behaviour-based safety program can give positive reinforcement for changing risky behaviour, reducing job-related injuries, reducing lost productivity hours, and improving workplace morale all of which are necessary elements for establishing a strong safety culture. Upon successful completion of this Behavioural Safety Training Course, you will be able to apply the behavioural safety tactics and plan to your own workplace, preventing accidents and injuries. Who should take this course? This Behavioural Safety Training Course will provide you with the necessary skills and knowledge to evaluate effective ways to reduce the risk of injury or accident, whether you are an employer or supervisor responsible for planning, supervising, or managing the health and safety of your workforce at work, or simply looking to gain knowledge and skills to maximise their safety culture. Although this course is primarily aimed at employers or employees who want to improve safety regulations at workplaces, it is also applicable to a wide range of audiences, reaching out to anyone who wants to learn more about workplace health and safety. Entry Requirements There are no academic entry requirements for this Behavioural Safety Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Behavioural Safety Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Essential Terms and Business Benefits Module 3: How Behavioural Safety Works Module 4: Setting Up a Programme Module 5: Ensuring Positive Workforce Attitudes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course at a Glance Define behavioural safety and know how it was first introduced in the UK Understand what behavioural safety is and how it relates to workplace health and safety Demonstrate the various legislation that applies to behavioural safety Identify the business benefits of implementing behavioural safety Understand the concept of wisdom- driven decision-making process Understand accident severity and frequency in the workplace using the Safety Triangle Recognise and comprehend 'at-risk' workplace behaviours Identify the four phases involved in setting up a successful behavioural safety programme Know how to develop an effective behavioural safety plan Understand the importance of proactive employees and employers Analyse the advantages of working in a good and safe environment Know how to ensure positive workforce attitudes Behavioural Safety Course Overview The purpose of behavioural safety training is to improve your company's overall safety record by teaching and enhancing employees' safety behaviour. This Behavioural Safety Training Course will teach employees and employers to establish a Behaviour-Based Safety Program that will prevent workplace accidents and illnesses. It contains an overview of various 'at risk behaviours' as well as examples of how to assess the overall performance of the organisation in terms of safety. Finally, it discusses some of the most important workplace health and safety legislation, as well as how to take a proactive approach to foster healthy employee attitudes. Our decisions and actions account for more than 80% of all accidents, that is the reason Behavior Based Safety is crucial. The majority of incidents are caused by unsafe acts. The best strategy to avoid a recurrence of an incident is to implement behaviour-based safety, which looks at the workplace's overall safety. When properly implemented, a behaviour-based safety program can give positive reinforcement for changing risky behaviour, reducing job-related injuries, reducing lost productivity hours, and improving workplace morale all of which are necessary elements for establishing a strong safety culture. Upon successful completion of this Behavioural Safety Training Course, you will be able to apply the behavioural safety tactics and plan to your own workplace, preventing accidents and injuries. Who should take this course? This Behavioural Safety Training Course will provide you with the necessary skills and knowledge to evaluate effective ways to reduce the risk of injury or accident, whether you are an employer or supervisor responsible for planning, supervising, or managing the health and safety of your workforce at work, or simply looking to gain knowledge and skills to maximise their safety culture. Although this course is primarily aimed at employers or employees who want to improve safety regulations at workplaces, it is also applicable to a wide range of audiences, reaching out to anyone who wants to learn more about workplace health and safety. Entry Requirements There are no academic entry requirements for this Behavioural Safety Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Behavioural Safety Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Essential Terms and Business Benefits Module 3: How Behavioural Safety Works Module 4: Setting Up a Programme Module 5: Ensuring Positive Workforce Attitudes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Behavioural Safety Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview Wheels that grind, polish, and shape materials with utmost precision, the world of abrasive wheels is vast and fascinating. Introducing the 'Abrasive Wheels' course to introduce learners to the intricate details and nuances of these pivotal tools used across various industries.  By exploring the characteristics, the art of choosing the correct wheel, and ensuring safety during usage. This comprehensive curriculum, spanning over ten insightful modules, that covers everything from the rudimentary basics to advanced safety measures, providing you're well-equipped with the knowledge to transform you into a proficient expert in abrasive wheel operations. Are you aware that abrasive wheels have unique characteristics that determine their functionality? Or the essence of selecting the appropriate wheel for specific tasks? Our course ensures you understand these essential aspects and many more, like mastering the grinding techniques, balancing, and maintaining the wheel's optimal speed. We all know that, safety is paramount, and our meticulously crafted modules on the potential dangers, guards, and correct mounting methods will ensure you always adhere to the highest safety standards. Additionally, the pivotal topics of inspection and training highlight the emphasis on continuous learning and quality checks in abrasive wheels. Today's industries demand professionals who know their trade and apply their knowledge with precision and care. As workplaces evolve and technology advances, the need for specialised skills in areas like abrasive wheel operations will only rise. So, take the first step towards mastering this niche skill with our detailed and thorough 'Abrasive Wheels' course, which offers an enriching learning journey. Learning Outcomes Understand the foundational concepts and features of abrasive wheels. Differentiate between various abrasive wheel characteristics and their applications. Master the art of selecting the ideal wheel for diverse tasks. Develop proficiency in grinding, balancing, truing, and dressing of abrasive wheels. Recognise and adhere to the recommended safe speeds for different wheel operations. Comprehend the importance and techniques of mounting, guarding, and ensuring abrasive wheel safety. Acquire skills in conducting regular inspections and understanding the significance of consistent training. Why buy this Abrasive Wheels course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Abrasive Wheels there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Abrasive Wheels course for? This course is ideal for: Individuals keen on learning about industrial tools and their safety measures. Workers in industries that regularly utilise abrasive wheels. Supervisors and managers aiming to update their knowledge in abrasive wheel operations. Technical students or graduates eager to enhance their skill set. Safety officers looking to understand and implement abrasive wheel safety guidelines. Prerequisites This Abrasive Wheels does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Abrasive Wheels was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Abrasive Wheel Operator: £24,000 - £28,000 per annum. Industrial Safety Officer: £28,000 - £35,000 per annum. Grinding Machine Operator: £22,000 - £26,000 per annum. Technical Supervisor in Manufacturing: £30,000 - £36,000 per annum. Quality Control Inspector: £25,000 - £30,000 per annum. Abrasive Wheel Equipment Maintenance Engineer: £27,000 - £33,000 per annum. Course Curriculum Module 01: Basics of Abrasive Wheels Basics of Abrasive Wheels 00:20:00 Module 02: Characteristics of Abrasive Wheels Characteristics of Abrasive Wheels 00:20:00 Module 03: Choosing the Right Wheel Choosing the Right Wheel 00:16:00 Module 04: Grinding, Balancing, Truing and Dressing Grinding, Balancing, Truing and Dressing 00:16:00 Module 05: Safe Speeds Safe Speeds 00:20:00 Module 06: Mounting of Abrasive Wheels Mounting of Abrasive Wheels 00:20:00 Module 07: Guards Guards 00:20:00 Module 08: The Dangers of Abrasive Wheels The Dangers of Abrasive Wheels 00:20:00 Module 09: Abrasive Wheel Safety Abrasive Wheel Safety 00:28:00 Module 10: Inspection and Training Inspection and Training 00:24:00

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Principles of Team Leading course provides a comprehensive understanding of effective management and leadership practices. Through modules focused on leadership theories, performance improvement, team dynamics, motivation, communication, negotiation, and organizational skills, participants will develop essential competencies to lead high-performing teams. The course also covers topics such as talent management, succession planning, change management, time and stress management, emotional intelligence, conflict resolution, risk management, and corporate responsibility. Additionally, participants will receive training in Microsoft Word, Excel, and PowerPoint for enhanced productivity. Learning Outcomes: Grasp the fundamental concepts of management and leadership. Explore various leadership theories and their application. Enhance management and leadership performance through effective strategies. Develop skills in building and managing high-performance teams. Understand techniques for motivating and engaging employees. Gain organizational skills for efficient task and project management. Learn talent management and succession planning principles. Acquire proficiency in Microsoft Word, Excel, and PowerPoint for business use. Why buy this Principles of Team Leading?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Principles of Team Leading you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Principles of Team Leading course is ideal for Aspiring team leaders and supervisors seeking to enhance their leadership skills. Existing team leaders aiming to refine their management techniques. Professionals transitioning into leadership roles. Individuals interested in understanding organizational dynamics and effective teamwork. Prerequisites This Principles of Team Leading was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader/Supervisor - Average Salary: £25,000 - £35,000 per year. Operations Manager - Average Salary: £35,000 - £55,000 per year. Department Manager - Average Salary: £30,000 - £50,000 per year. Project Manager - Average Salary: £35,000 - £55,000 per year. Human Resources Manager - Average Salary: £30,000 - £50,000 per year. Course Curriculum Module 1: Understanding Management and Leadership Understanding Management and Leadership 00:42:00 Module 2: Leadership Theories Leadership Theories 00:27:00 Module 3: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:17:00 Module 4: High Performance Teams High Performance Teams 00:34:00 Module 5: Motivating Employees Motivating Employees 00:28:00 Module 6: Organisational Skills Organisational Skills 00:28:00 Module 7: Talent Management Talent Management 00:39:00 Module 8: Succession Planning Succession Planning 00:26:00 Module 9: Business Process Management Business Process Management 00:30:00 Module 10: Communication Skills Communication Skills 00:29:00 Module 11: Negotiation Techniques Negotiation Techniques 00:17:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:24:00 Module 13: Managing Change Managing Change 00:24:00 Module 14: Time Management Time Management 00:39:00 Module 15: Stress Management Stress Management 00:17:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:34:00 Module 17: Managing Conflict Managing Conflict 00:24:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:36:00 Module 19: Risk Management Risk Management 00:37:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:16:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 03:59:00 Microsoft PowerPoint 08:24:00

Description:  Time Management is simply defined as the way you choose to spend your time. It is up to you and your skills in managing your time. In everything you do, you need time to execute it, so you have to make most out of your time especially when you're a busy person. This course will help you set your goal setting strategies. Learning how to get more done in less time will not only help your work productivity but will give you extra time for yourself and your family. Who is the course for? Professionals who need to learn about time management and prioritization People who want to change or improve their time management skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Time Management course is a useful qualification to possess and would be beneficial for any busy professionals such as: Businessmen Entrepreneur Manager Supervisor Team Leader Top Executive. Updated Version-Advanced Diploma in Time Management Importance and Benefits of Time Management 00:11:00 Assess Your Current Work Practice 00:19:00 Identifying the Priorities 00:36:00 Say 'No' to Procrastination 00:42:00 Set Your Goals 00:24:00 Plan the Work 00:36:00 Work The Plan 00:18:00 Effective Time Management Techniques 00:10:00 Combat The Time Wasters 00:28:00 Time Management for Creative Work 00:36:00 The Art of Anticipating 00:15:00 Avoid Time Leaks 00:28:00 Assignment Assignment - Time Management Training - Online Course 00:00:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00 Old Version-Advanced Diploma in Time Management Module 1: Time Management Essentials The Basics On Goal Setting 00:30:00 You have To Believe In Your Goal 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Wrapping Up 00:15:00 Module 2: Priority Management Where Do You Spend Your Time 01:00:00 Managing Tasks 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Module 3: For Entrepreneurs Introduction 00:15:00 What Is Time Management? 01:00:00 Why Do I Need to Manage My Time Effectively Anyway? 00:30:00 What Happens When We Don't Manage Our Time Effectively? 00:30:00 How Do I Get Started With Good Time Management? 01:00:00 Refining the Process of Time Management 01:00:00 Can Time Management Become An Obsession? 00:30:00 So How Do I Stop Obsessing And Get Back On Track? 01:00:00 Keeping It Real - Setting Realistic Goals With Your Time Management 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Time Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Time Management 00:30:00

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