32382 Sup courses delivered Online

GRAB THIS SUPER MARKDOWN < 4 CPD Courses Ahead > Take an Offer, Get Started with Unlimited Access & Claim a BIGGER Saving Up to 400+ Reviews ... Payroll UK course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Payroll UK. Our course starts with the basics of Payroll UK and gradually progresses towards advanced topics. Therefore, each lesson of this Payroll UK is intuitive and easy to understand. So, stand out in the job market by completing the Payroll UK course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Payroll UK course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee 4 More Free Courses with Certificates (PDF) Course 01: Sage 50 Accounts Course 02: Xero Accounting and Bookkeeping Online Course 03: Tax Accounting Course 04: Employment Law Course Curriculum: Sage 50 Accounts Sage 50 Bookkeeper - Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets TASK 5 a and b Bank Payment and Transfer TASK 5 c and d Supplier and Customer Payments and DD STO TASK 6 Petty Cash TASK 7 a Bank Reconnciliation Current Account TASK 7 b Bank Reconciliation Petty Cash TASK 7 c Reconciliation of Credit Card Account TASK 8 Aged Reports TASK 9 a Payroll 9 b Payroll Journal TASK 10 Value Added Tax - Vat Return Task 11 Entering opening balances on Sage 50 TASK 12 a Year-end journals - Depre journal TASK 12 b Prepayment and Deferred Income Journals TASK 13 a Budget TASK 13 b Intro to Cash flow and Sage Report Design TASK 13 c Preparation of Accountants Report & correcting Errors (1) Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Payroll UK course. Requirements To enrol in this Payroll UK course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Payroll UK. Certificates 5 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate for £10.79 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

This Counselling program will teach you the true purpose of helping others, showing you how to support their growth and positive changes. You will also learn how to work with both individuals and groups in Counselling, making each session meaningful and helpful. Our Counselling program covers everything you need to know. You will learn different Counselling theories, understand important ethical guidelines in Counselling, and develop the skills to run successful Counselling sessions. Each part of the Counselling course builds on the last, giving you a complete and enjoyable learning experience. According to REED.UK, average salaries for Counselling professionals range from £25,000 to £40,000 per year, depending on experience and specialisation. Join us and start your journey to make a real difference in people's lives through Counselling. This Counselling training is your key to becoming someone who can truly help and guide others. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This Counselling training equips students with essential skills, including active listening, empathy, and effective communication. They will explore various Counselling theories and learn to apply them in practice. Ethics in Counselling is emphasized, ensuring students understand confidentiality and ethical decision-making. Practical sessions teach how to conduct effective Counselling, from assessment to intervention strategies. By course end, students are equipped to provide meaningful support, facilitate personal growth, and promote positive change in clients' lives. Counselling Training Curriculum Module 1: What is Counselling? Module 2: Counselling Theories Module 3: Skills Needed in Counselling Module 4: Purpose and Aims of Counselling Module 5: Group Counselling Module 6: Fields of Counselling Module 7: Ethics in Counselling Module 8: Conducting Sessions Learning Outcomes: Understand key Counselling principles and theoretical frameworks for application. Develop essential Counselling skills like active listening and empathy. Explore ethical considerations and professional boundaries in Counselling practice. Gain proficiency in conducting effective Counselling sessions and interventions. Apply various Counselling techniques to support personal growth and change. Demonstrate knowledge of different Counselling modalities and their applications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Counselling Training 1:41:49 1: Module 1: What is Counselling? 05:09 2: Module 2: Counselling Theories 08:47 3: Module 3: Skills Needed in Counselling 21:06 4: Module 4: Purpose and Aims of Counselling 14:11 5: Module 5: Group Counselling 28:22 6: Module 6: Fields of Counselling 02:26 7: Module 7: Ethics in Counselling 02:30 8: Module 8: Conducting Sessions 18:18 9: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in Counselling and helping professions with strong interpersonal skills. Those seeking to understand human behaviour and provide Counselling support. Students aiming to pursue careers in mental health or social work Counselling. Professionals in related fields looking to expand their Counselling skillset. Anyone passionate about guiding others through life challenges using Counselling. Career path Counsellor Psychotherapist Mental Health Support Worker Family Therapist Substance Abuse Counsellor School Counsellor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are leaders born or made? Is proper people management the key to optimise workplace productivity? Maybe you are an employee but in future, want to be a leader. Leader is an admirable position to take up. Leaders have more power over people. To manage people, you need to have people management skills. This course will teach you how to motivate your team and improve people management, helping you to learn Leadership and People Management skills within a DAY! In short, the Leadership and People Management Diploma will teach you all the skills that you need to become a great leader. This People Management course is designed to familiarize you with the essential, compelling leadership skills that every manager needs to thrive in the business industry and bring the best out of their employees. In this course, you will understand the essential principles of becoming a successful, thriving manager. Enrol Now to start boosting your leadership skills! Key topics to be covered Leadership Basics Managing People Management Leadership and People Management Activities Recommended Reading Learning Outcomes Leadership is essential for any management role, and managing people requires a specific skill set. This People management online course will provide you required skills: You will learn about the role of leadership in HR management Know how to become a great leader and develop your emotional intelligence in leadership management Learn how to lead and influence people, build successful teams and relationships, handle workplace challenges & conflicts effectively Know how to increase the productivity of your team Gain a comprehensive understanding of extraordinary ways to be a better leader Who is this course for? Anyone who wants to improve their people management skills and leadership skills Students Those who have a keen career interest in the corporate industry Why Choose this Course? Earn e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Enrol this premium course NOW!!! What are you waiting for? Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Mock tests Multiple-choice evaluation Career path On successful completion of the Leadership and People Management Diploma course, learners will have both practical and theoretical knowledge of leadership skills. You will be able to apply those skills in the corporate world.  You will gain the skills and ability to increase the productivity of employees of your office through effective people management. You can conduct leadership training in the UK to explore your new career opportunity. Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A print copy by post is also available at an additional cost of £9.99, and a PDF Certificate at £4.99. What are you waiting for? Enrol this premium course NOW! 

Are you looking to enhance your Teaching Assistant & SENCO skills? If yes, then you have come to the right place. Our comprehensive course on Teaching Assistant & SENCO will assist you in producing the best possible outcome by mastering the Teaching Assistant & SENCO skills. The Teaching Assistant & SENCO course is for those who want to be successful. In the Teaching Assistant & SENCO course, you will learn the essential knowledge needed to become well versed in Teaching Assistant & SENCO. Our Teaching Assistant & SENCO course starts with the basics of Teaching Assistant & SENCO and gradually progresses towards advanced topics. Therefore, each lesson of this Teaching Assistant & SENCO course is intuitive and easy to understand. You will get 2 courses: Course 01: SEN Teaching Assistant Course 02: SENCO - Special Educational Needs Coordination Why would you choose the Teaching Assistant & SENCO course: Lifetime access to Teaching Assistant & SENCO course materials Full tutor support is available from Monday to Friday with the Teaching Assistant & SENCO course Gain a complete understanding of Teaching Assistant & SENCO course Accessible, informative Teaching Assistant & SENCO learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Teaching Assistant & SENCO Study Teaching Assistant & SENCO in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Teaching Assistant & SENCO course Curriculum Breakdown of the SEN Teaching Assistant Course Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership Curriculum Breakdown of the SENCO - Special Educational Needs Coordination Course Module 01: Introduction to SEN Co-ordination Module 02: The SENCO Role in Policy and Practice Module 03: Roles and Responsibilities within whole School SEN Co-ordination Module 04: Supporting Teaching and Learning Module 05: The SENCO and the Senior Leadership Team And more... CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Teaching Assistant & SENCO course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Teaching Assistant & SENCO. It is also great for professionals who are already working in Teaching Assistant & SENCO and want to get promoted at work. Requirements To enrol in this Teaching Assistant & SENCO course, all you need is a basic understanding of the English Language and an internet connection. Career path The Teaching Assistant & SENCO course will enhance your knowledge and improve your confidence. Teaching Assistant (SEN): £18,000 to £26,000 per year Special Education Needs Coordinator (SENCO): £26,000 to £40,000 per year Learning Support Assistant: £17,000 to £25,000 per year Special Education Teacher: £25,000 to £40,000 per year Behavioural Support Assistant: £18,000 to £30,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 2 CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner course is designed to provide you with a thorough understanding of early years leadership and management and the knowledge and skills related to early years practice. The team looks up to the Early Years Senior Practitioner as a positive role model. Through clear leadership and effective management, the Senior Practitioner supports and promotes best practices within legislative requirements to enable quality provision. The Senior Practitioner engages and motivates all parties involved in achieving better outcomes for babies and children, working collaboratively with colleagues, other professionals, and parents/caregivers. Why Choose Early Years Senior Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Early Years Senior Practitioner course. Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses: Course 01: Level 1 Award in Working With Children Course 02: Level 2 Award in Babysitting Course 03: Level 5 Childcare Training Other Benefits of Early Years Senior Practitioner Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Early Years Senior Practitioner course] Early Years Senior Practitioner Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Senior Practitioner After completing each module of the Early Years Senior Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Senior Practitioner After completing the MCQ/Assignment assessment for this Early Years Senior Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is ideal for learners who are already working in the early years sector in a managerial role, as well as learners who want to advance their careers or increase knowledge through professional development. Requirements Early Years Senior Practitioner There are no specific requirements for this Early Years Senior Practitioner Course because it does not require any advanced knowledge or skills. Career path Early Years Senior Practitioner The knowledge and skills you will gain through this Level 5 Diploma for the Early Years Senior Practitioner may lead you to a variety of career opportunities. Such as: Early Years Senior Practitioner within the Early Years Workforce across the private, voluntary and independent sectors Progress to higher education in a relevant subject area.

Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner course is designed to provide you with a thorough understanding of early years leadership and management and the knowledge and skills related to early years practice. The team looks up to the Early Years Senior Practitioner as a positive role model. Through clear leadership and effective management, the Senior Practitioner supports and promotes best practices within legislative requirements to enable quality provision. The Senior Practitioner engages and motivates all parties involved in achieving better outcomes for babies and children, working collaboratively with colleagues, other professionals, and parents/caregivers. Why Choose Early Years Senior Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Early Years Senior Practitioner course. Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses: Course 01: Level 1 Award In Skills for Childcare Course 02: Level 2 Behaviour Management in the Early Years Other Benefits of Early Years Senior Practitioner Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Early Years Senior Practitioner course] Early Years Senior Practitioner Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Senior Practitioner After completing each module of the Early Years Senior Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Senior Practitioner After completing the MCQ/Assignment assessment for this Early Years Senior Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is ideal for learners who are already working in the early years sector in a managerial role, as well as learners who want to advance their careers or increase knowledge through professional development. Requirements Early Years Senior Practitioner There are no specific requirements for this Early Years Senior Practitioner Course because it does not require any advanced knowledge or skills. Career path Early Years Senior Practitioner The knowledge and skills you will gain through this Level 5 Diploma for the Early Years Senior Practitioner may lead you to a variety of career opportunities. Such as: Early Years Senior Practitioner within the Early Years Workforce across the private, voluntary and independent sectors Progress to higher education in a relevant subject area. Certificates Digital Certificate Digital certificate - Included

This Domestic Abuse course is designed and developed by the relevant experts. According to the annual Crime Survey, nearly 2.5 million adults are victims of domestic abuse each year. Furthermore, one in every five children witnesses or is a victim of domestic abuse during their childhood. Although it is a commonly unreported crime, the majority of cases of domestic abuse are kept hidden. The new Domestic Abuse Act 2021 makes prosecuting domestic abuse simpler and provides more protection to abuse, but cases still need to be identified, and responses must be effective. This Domestic Abuse course is designed to raise learners' awareness and understanding of domestic abuse and its impact. The requirement for education and training across sectors to identify abuse, allocation of support, and referral is a recurring theme in regional domestic abuse strategies. Domestic abuse and its impacts must be recognized and addressed by those working in various sectors, including healthcare, social care, childcare, education, and housing. There is a need to understand the issues, report on those at risk, and provide assistance in directing people to relevant services. This course qualification aims to provide learners with the knowledge to support their role in this context. Learning Outcomes After completing this Domestic Abuse course, the learner will be able to: Gain a thorough understanding. Understand how national policy and strategy on domestic violence has evolved. Understand the signs and risk factors. Gain a solid understanding of the impact of domestic abuse. Understand policy, response, and intervention. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Understanding Domestic Abuse Certificate Bundle Course Course 01: Understanding Domestic Abuse Certificate Course 02: Healthcare Management Training Course 03: Equality and Diversity Other Benefits of this Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Understand Domestic Abuse Module 02: Understand the Signs and Risk Factors Associated with Domestic Abuse Module 03: Understand the Impact of Domestic Abuse Module 04: Understand Policy, Response and Intervention in Relation to Domestic Abuse Assessment Method After completing each module of the Domestic Abuse Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Domestic Abuse course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Domestic Abuse course is ideal for anyone responsible for responding to domestic abuse or supporting those experiencing domestic abuse. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path After completing this course, you can become familiarised with the response and support of those domestically abused. This qualification may lead to careers as a: Social Worker (£24,000 to £40,000) Child Protection Officer (£25,000 to £40,000) Youth Worker (£18,000 to £33,000) Certificates Certificate of completion Digital certificate - Included

Are you ready to advance your career in business management? With this exclusive Operations Management Diploma, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management Diploma is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management Diploma aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Operations Management Diploma qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management Diploma prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Operations Management Diploma course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose Operations Management Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Curriculum of Operations Management Diploma Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Operations Management Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Operations Management Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Operations Management Diploma course is ideal for anyone passionate and ambitious about Operations Management. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.