32096 Sup courses in Liverpool delivered Online

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

Feedback Mastery Unleashed: 28 day online mini-programme to ignite high performance leadership for high achieving teams

Historical Association webinar series: Direct history teaching Presenters: Mike Hill and Jacob Olivey In this opening session, Jacob and Mike will outline what they mean by direct history teaching. They will explain how this differs from some methods that have become common in history teaching – and why a more direct approach can be more effective, inclusive, and enjoyable for pupils.  To use your corporate recording offer on this webinar please fill in this form: https://forms.office.com/e/Qr1PfgRHSS We are able to offer the webinars in this series at a subsidised cost as the presenters' time has been partially funded by their school, Ark Soane Academy. We are open to developing partnerships across schools and trusts. If you are interested in discussing this further, please contact Mel Jones at melanie.jones@history.org.uk

This course is aimed at those who would like to work as a learning support assistant in a school or further education setting. Level 3 Certificate in Supporting Teaching and Learning will give you an understanding of the skills and knowledge needed to support learners in the classroom.

Peer Support as an anti-bullying strategy for schools is now routinely recommended by the DCSF and Ofsted. Many schools in the UK have individual schemes which show good practice within their own setting. However, it is rare to find co-ordination of multiple schemes within a Local Authority , or part of a Local Authority, or even within families or clusters of schools. Course Category Behaviour and Relationships Inclusion Peer Support Meeting emotional needs Description Peer Support as an anti-bullying strategy for schools is now routinely recommended by the DCSF and Ofsted. Many schools in the UK have individual schemes which show good practice within their own setting. However, it is rare to find co-ordination of multiple schemes within a Local Authority , or part of a Local Authority, or even within families or clusters of schools. Coordination of schemes provides opportunities for networking, sharing ideas, and mutual support amongst both adults and young peer supporters creates excellent practice. This approach also leads to: Stability and consistency of training A wealth of back up materials for adults and young people Consistent telephone and email support Opportunities for professional development for teachers, Teaching assistants and Learning Mentors Opportunity for national accreditation from MBF Testimonials The Mentoring and Befriending Foundation described this scheme as “a benchmark for Local Authorities Learning Objectives To discover how a centrally led Peer Support scheme enhances and promotes anti-bullying work across a number of schools. To take away from the day the means and the inspiration to set up a local scheme. To deepen insight into impact of strategic approach to peer support To learn about a real way of reducing bullying across a Local Authority Who Is It For ? Suitable for Anti-Bullying Leads Behaviour Support staff CAHMS TAHMS Learning Support and Guidance Staff Childrens Services Support Services Educational Psychologists Course Content The training day will be led by Inclusive Solutions, and a representative from a Local Authority who has successfully managed such a scheme for 10 years. This will be an interactive day with lots of opportunity for questions and exploration. What the day includes: How this work fits with an Inclusive Local Authority Key aspects and issues in running multiple Peer Support schemes from the centre Graphics workshop The 3 legged stool of Peer Support: Selection, Training and Supervision A chance to view and purchase some of the nationally accredited materials successfully used and developed over many years. f you liked this course you may well like: PEER COUNSELLING AS AN ANTI-BULLYING STRATEGY

All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. Course Category Person Centred Planning Inclusion Strategic Work Visioning and Problem Solving Description Person centred planning is a way of expressing a set of inclusive values through a unique range of tools and techniques. The most commonly used person centred tools – MAPS and PATH – create a hands-on demonstration of these values in action. All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. The role of the support service staff in this work is as a facilitator not as an expert participant, problem solver, assessor or provider of consultation. MAPS and PATH are especially effective tools in planning transitions and annual review processes for young people with additional support needs and for through-care planning for young people who are looked after or accommodated. Over time person centred working will reveal areas of unmet need in current provision and thereby inform the ongoing strategic planning within any particular region. Testimonials “Thanks again for a superb day which from my perspective as Principal Educational Psychologist has been a real boost and uplifted my spirits about helping move the Educational Psychology Service forward as well as gaining greater insight and understanding of individual Educational Psychologists. Several EPs have said that they are planning to use MAPS and PATHS in their work and I will be joining them.”DR MICHAEL HYMANS, PRINCIPAL EDUCATIONAL PSYCHOLOGIST, LONDON BOROUGH OF Learning Objectives To Explore the values underpinning person centred working To show how person centred planning naturally captures young people’s strengths and capacities A demonstration of how person centred planning encourages meaningful consultation and participation with young people (particularly for those who cannot make their views known in typical ways To show how Person Centred Planning leads to the building of stronger parent/school partnerships To indicate how person centred planning can promote multi-agency teamwork and shared responsibilities To increase understanding the how of process and graphic facilitation in person centred work. Who Is It For ? Teachers and School Staff Education Services Social Care Staff Health Professionals Transition Coordinators Family Support Workers Link Workers Course Content An introduction to the person centred planning tools PATH live demonstration in action followed by real time coaching of facilitation skills. We would stress that this is an introductory day and that participants will be expected to make plans for their own follow up and further practice of the tools covered in the course of the day.

Overview Extending business activities beyond organisational boundaries to create value for the organisation is not new. However, the quantity and complexity of the relationships that now exist beyond organisational boundaries are increasing, as is regulatory and stakeholder scrutiny. While partnerships with third parties, including critical suppliers, can be beneficial to the organisation on so many levels, such alliances can expose the organisation to many unknowns, and those unknowns will undoubtedly increase the level of risk. The key, then, is properly managing the infrastructure, systems, staff and outside support to adequately manage that risk. 

Overview Business modelling requires analysts to produce the quantitative models that top management uses to support their decision-making, but top management must also understand the strengths and weaknesses of the models if they are to use them effectively to support their decisions and robustly navigate the strategic negotiation landscape. This is particularly important for PPP projects where long-term commitments are made now based on bankability, value for money and risk allocation. During the course, participants will gain knowledge and skills on the frameworks, tools, and methodologies necessary to build quantitative models for financial decision-making in order to improve the financial viability and bankability of PPP projects. Participants will master modelling frameworks on capital budgeting, risk measurement, regression analysis and Monte Carlo Simulation among others.

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our MBA 12 months programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. The programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 12 Months Key Highlights of Master of Business Administration (MBA) - 12 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 12 Months (18 months / 24 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 12 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 12 MonthsThe MBA 12 months programme consists of 2 Stages.Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory unitsStrategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits)Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 12 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

Historical Association webinar series: Building different types of historical knowledge Presenters: Claire Holliss This second session will consider how teachers have helped their students to develop coherent explanations of historical processes and to form judgments in response to historical questions. The session will then engage with the rich tradition of practitioner research on students’ writing at A-level, particularly focusing on how teachers have helped students engage with historical writing in order to gain a more sophisticated understanding of the discipline and to strengthen their written work.   To use your corporate webinar offer on this webinar please fill in this form: https://forms.office.com/e/9JZCQ0RUkJ