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About Course Anger Management & Conflict Resolution Do you struggle to manage your anger? Do you find yourself getting into conflicts with others? If so, this course is for you. In this course, you will learn: What anger is and why we get angry The different types of anger The impact of anger on your relationships and your health How to identify your anger triggers Healthy ways to manage your anger How to resolve conflict effectively This course is perfect for: Anyone who struggles to manage their anger Anyone who wants to improve their communication and conflict resolution skills Supervisors and managers who want to create a more positive and productive work environment By the end of this course, you will be able to: Understand your own anger and what triggers it Use healthy coping mechanisms to manage your anger in a constructive way Communicate effectively and resolve conflicts peacefully This course is also tax deductible as a work-related expense, making it a great investment for supervisors and managers who want to maintain their professional development and upskilling. The course outlines 8 key underlying issues that cause anger and provides practical guidelines to address each of these areas: Unmet needs - threat to safety: Learn how to identify and meet your needs in a healthy way. Grief and loss: Learn how to cope with grief and loss in a healthy way. Boundaries being violated by controlling people: Learn how to set and enforce boundaries with controlling people. Disappointment & smashed pictures or expectations: Learn how to deal with disappointment in a healthy way. Guilt and shame based identity: Learn how to develop a healthy sense of self-worth. Unforgiveness - bitterness, resentment & revenge: Learn how to forgive yourself and others. Vitamin deficiency (eg. Vitamin B3 - Niacin, B6, Zinc etc): Learn about the importance of nutrition in anger management. Substance abuse (alcohol & other drugs): Learn about the impact of substance abuse on anger. Enroll today and start your journey to becoming more anger-resilient and conflict-competent! What Will You Learn? What anger is and why we get angry The different types of anger The impact of anger on your relationships and your health How to identify your anger triggers Healthy ways to manage your anger How to resolve conflict effectively Course Content Anger Management & Conflict Resolution Introduction Introduction Anger Management Module 1 Part 1 Part 2 Anger Management Module 2 Part 1 Part 2 Anger Management Module 3 Part 1 Part 2 A course by George Patriki Dual Diagnosis Consultant Audience Anyone who would like Anyone who struggles to manage their anger Anyone who wants to improve their communication and conflict resolution skills Supervisors and managers who want to create a more positive and productive work environment to understand anger and why it turns into rage.

About Course Addiction & Mental Health (Dual Diagnosis) Advanced Online Training Learn the latest evidence-based, best practices for treating dual diagnosis from an integrated, holistic perspective. This self-paced, 12-hour online training course covers all aspects of dual diagnosis, including: Drugs and their effects The cycle of addiction Dual diagnosis and integrative holistic models Needs and underlying issues that drive addictions Harm minimization and optimal health Pharmacotherapies Orthomolecular science, functional medicine, and optimal health Neuropharmacology and neurophysiology (how the brain works) Neuroplasticity Neurotransmitters Psychosis versus dissociation Psychospirituality Trauma model and keys to treatment Guilt versus shame Dealing with ambivalence Brief and early intervention and the Tripod of Support Stages of change Costs versus benefits of doing a brief intervention This course is ideal for mental health professionals, social workers, addiction counselors, and anyone else who works with people struggling with dual diagnosis. It is also a valuable resource for family members and friends of people with dual diagnosis. Upon completion of this course, you will be able to: Understand the neurobiology of addiction and mental health Assess the needs of people with dual diagnosis Develop and implement integrative treatment plans Use evidence-based practices to reduce harm and promote optimal health Provide brief and early intervention Support family members and friends of people with dual diagnosis Enroll today and learn the skills you need to help people with dual diagnosis achieve recovery. What Will You Learn? Understand harm associated with Alcohol, Tobacco, Cannabis & Stimulants (Speed, Ice, Ecstasy, Cocaine), Inhalants (volatile substances), Drink & Drug Driving Understand Substance Abuse & Mental Health (Dual Diagnosis) Understand Integrative Holistic Model Understand Needs & Underlying Issues that drive addictions including Grief Cycle & Anger Understand Pharmacotherapies Understand Orthomolecular Science, Functional Medicine & Optimal Health Understand Neuroplasticity Understand Neurotransmitters Understand Psychosis vs Dissociation Understand Existentialism and Psychospirituality Understand Trauma model & Keys to Treatment; Guilt vs Shame; Dealing with ambivalence Understand Brief & Early Intervention Understand Stages of Change Understand Costs vs Benefits - doing a brief intervention Understand Tripod of Support for the drug user to help them move forward & stay safe. Course Content Introduction Worksheet SAMHI Dual Diagnosis Intro Video Module: One Lesson - One Lesson - Two Lesson - Three Module: Two Lesson - One Lesson - Two Lesson - Three Module: Three Lesson - One Lesson - Two Lesson - Three Module: Four Lesson - One Lesson - Two Lesson - Three Module: Five Lesson - One Lesson - Two Lesson - Three Module: Six Lesson - One A course by George Patriki Dual Diagnosis Consultant RequirementsOnly requirements is computer with soundSelf paced training Audience Anyone who wants to learn how to deliver a brief intervention with loved ones using alcohol, ICE & other drugs Advanced practitioners who want to receive updated skills in evidence base best practice from an integrative holistic approach Clinicians and Counsellors that would like to earn 12 points of CPD (Continuing Professional Development) for their counselling peak body (APS, ACA, AASW, CPS, PACFA etc) Audience Anyone who wants to learn how to deliver a brief intervention with loved ones using alcohol, ICE & other drugs Advanced practitioners who want to receive updated skills in evidence base best practice from an integrative holistic approach Clinicians and Counsellors that would like to earn 12 points of CPD (Continuing Professional Development) for their counselling peak body (APS, ACA, AASW, CPS, PACFA etc)

About Course Create a safe workspace by increasing and respecting Diversity Equity and Inclusion at Workplace with this online DEI course. In today's global business environment, organizations striving for diversity equity and inclusion at workplace are achieving intended results. They provide proof that diversity, equity, and inclusion are much more than a legal or moral requirement. They're also a competitive advantage. This DEI course outlines the role of corporate policy in promoting cultural, racial, gender or any other differences based on identity in the workforce. Enroll to learn how to participate in constructive conversations on diversity and frame meaningful DEI strategies. Imagine that you work as part of a team with colleagues from different cultural backgrounds. How can your team quickly and seamlessly embrace diversity to boost productivity and have a positive experience? What is meant by 'diversity, equity and inclusion'? This course begins by introducing these interlinked values, commonly referred to as 'DEI'. We show you how to stage engaging and interactive training sessions that help employees to overcome any conflict or issues arising out of differences in culture, beliefs, socio-economic backgrounds, orientation or ideologies.DEI: Not Just a Buzzword, a Blueprint for a Better Workplace This course delivers valuable insights for any professional eager to build a more inclusive environment. However, it truly shines for those in leadership roles like managers and business owners. As the shapers of organizational culture, they'll find the content instrumental in championing DEI values within their teams. What are some examples of biases and stereotypes? This DEI course provides case studies and explains how to overcome prejudice in the workplace. We lay out the components of an inclusive workplace to show you how to establish trust and safety for everyone in your organization. Do you seek to initiate grassroots diversity and inclusion movement at your organization? Or maybe you're simply searching for effective strategies for commencing such initiatives. Whatever your goals, our course can help you to initiate a successful start. How does leadership help diversity? This course discusses the role that managers and leaders can play in championing diversity and inclusion. Our exercises are crafted to cultivate empathy and compassion, enabling you to connect with colleagues on a deeper level. Accordingly, you'll foster self-awareness among your team, encouraging thoughtful reflection and personal growth. While valuable for any professional, this course shines brightest for managers and business owners. As leaders tasked with shaping organizational culture, they will find the content instrumental in championing DEI values within their teams. This DEI sensitivity course provides exercises and techniques you can use to manage conflict and keep your workplace free of identity-related prejudice. Sign up to gain important contemporary skills you can use in any workplace. What Will You Learn? Distinguish between diversity and inclusion and how equity fits into your diversity and inclusion goals Identify the components of an inclusive workplace Discuss the importance of diversity, equity and inclusion in the workplace Analyze issues critical to of diversity, equity and inclusion Discuss various biases and stereotypes that affect workplace productivity Describe the role of leadership in cultivating and supporting a more diverse and inclusive organization Explain how to create a more diverse and inclusive workplace Course Content Introduction to Diversity, Equity, and Inclusion at Work Introduction Diversity, Equity, and Inclusion at Work Diversity, Equity, and Inclusion Diversity, Equity, and Inclusion Understanding Bias and Stereotypes Understanding Bias and Stereotypes Part 1 Understanding Bias and Stereotypes Part 2 Understanding Bias and Stereotypes Part 3 Creating a Safe and Inclusive Workplace Part 1 Part 2 The Role of Leadership in DEI The Role of Leadership in DEI part 1 The Role of Leadership in DEI part 2 DEI Exercises for Workplace Exercise 1 Exercise 2 Exercise 3 Exercise 4 Conclusion and Next Steps Conclusion and Next Steps A course by Xpert Learning Audience Individual contributors and managers interested in getting diversity initiatives started in their organization Executives responsible for strategic culture efforts Team managers and supervisors Anyone interested in creating an inclusive and supportive culture that promotes equal opportunities and treatment of employees

About Course Why should you enrol in the course? Xero is a cloud-based accounting software that is used by businesses of all sizes around the world. It is a powerful and easy-to-use tool that can help you to manage your finances more effectively. This online course will teach you everything you need to know about how to use Xero. You will learn how to set up your account, enter transactions, generate reports, and more. Whether you are a business owner, bookkeeper, or accountant, this course is for you. Learning outcomes of the course By the end of this course, you will be able to: Set up and manage a Xero account Enter transactions, including sales, purchases, and expenses Generate financial reports, such as profit and loss statements, balance sheets, and cash flow statements Reconcile bank accounts Process payroll File VAT returns Use advanced features of Xero, such as multi-currency and project tracking Target audience This course is ideal for: Business owners Bookkeepers Accountants Anyone who wants to learn how to use Xero Requirements for the course No prior experience with Xero is required Access to a computer with an internet connection Curriculum The course is divided into three levels: Beginner Intermediate Advanced The beginner level covers the basics of using Xero, such as setting up an account, entering transactions, and generating reports. The intermediate level covers more advanced topics, such as bank reconciliation, payroll, and VAT returns. The advanced level covers even more advanced topics, such as multi-currency and project tracking. Conclusion This online course is a comprehensive and easy-to-follow guide to using Xero. Whether you are a beginner or an experienced user, you will learn something new from this course. If you are interested in learning how to use Xero, I encourage you to enrol in this course today. What Will You Learn? Set up and manage a Xero account Enter transactions, including sales, purchases, and expenses Generate financial reports, such as profit and loss statements, balance sheets, and cash flow statements Reconcile bank accounts Process payroll File VAT returns Use advanced features of Xero, such as multi-currency and project tracking Course Content Getting Started Setting Up Xero How to activate Bank Feed on Xero Setting Up of The System Virtual Tour of Xero Adding a Business Bank Accounts and Cash Accounts on Xero Chart of Accounts and conversion balances Creating/Deleting (Tracking Categories) Customers and Suppliers Setting Up Customer and Supplier Create a Project Entering Purchase (Supplier Invoices), Purchase Credit Notes, Purchase Orders Entering Sales (Customer Invoice), Sales Credit Notes, Quotes Fixed Assets Entering Fixed Assets Inventory Bank Payments and Receipts Bank Feed or Import a Statement Entering Bank Payment and Bank Receipts Internal Bank Transfer Repeating Bill Cash Coding Petty Cash Petty Cash Bank Reconciliation Bank Reconciliation Business Credit Card Business Credit Card Aged Reports Aged Reports Payroll Payroll Vat Return Vat Return CIS Return CIS Return Accrual and Prepayment Accrual and Prepayment Accrued Income and Deferred Income Accrued Income and Deferred Income Depreciation Journal Depreciation Journal Management Reports Management Reports Preparation of Budget Preparation of Budget Cash Flow Cash Flow Payment Services on Xero Payment Services on Xero Bank Rules Bank Rules Multicurrency on Xero Multicurrency on Xero App Marketplace App Marketplace Introduction of Resources During Covid-19 Introduction of Resources during Covid-19 Correction of Errors Correction of Errors A course by Ujjwala D'Souza MAAT, Sage/Xero/Quickbooks Trainer/Advisor Material Includes Course Videos Coursebook RequirementsNo prior experience with Xero is requiredAccess to a computer with an internet connection Audience Business owners Bookkeepers Accountants Anyone who wants to learn how to use Xero Requirements No prior experience with Xero is required Access to a computer with an internet connection

How to Navigate the Real-World Complexity to Drive Delivery Value for the Organization In today's uncertain and shifting global marketplace the project management profession is challenged to deliver consistent, positive results. Despite all the advancements in the PM industry, the failure rate continues to be high. The future of the PMO is 'less about the process and more about progress,' creating sustainable capability and adapting to continuous change. By supporting the implementation of strategic programs, Joanna Durand will share her experiences in defining the EPMO's role in driving delivery value for the organization. You will learn: How to position the EPMO in delivering organizational value How to define and build the core capabilities that support and sustain long-range strategic objectives How to leverage the EPMO to build the overall PMO maturity and achieve strategic objectives

Servant Leadership Servant Leadership is focused on serving your team, rather than your team serving you. Out of serving one's team, a desire to lead is manifest. Servant Leadership is radically different than when the leader is leading first. When the focus is on leading first, it is very easy to use your power, your title (role in the hierarchy), or the fact that you were put in charge as the basis of your actions. When we employ servant leadership, we support our team as a whole, and its individual members, in their growth and development. We ensure that their highest needs are being met through our support and service. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

About Course Master the art of Retail business with this comprehensive online course on Retail Management and Merchandising Retail Management Online course will teach you the basics to start a potential career or business in the promising field of the Retail Industry. Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry, This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course. What Will You Learn? Develop skills required for successful Retail Management and Merchandising Enhance communication skills for relationship selling and networking in retail management. Learn effective strategies for dealing with difficult customers and suppliers. Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging. Course Content Introduction to Retail Management Productivity Techniques for Maximum Selling Communication Skills for Relationship Selling The Selling Process, Theories and Sales Promotions The Importance of Consumer Behavior Dealing with difficult customers Dealing with Suppliers Dealing with the management of stock Retail Merchandising Concluding Remarks A course by Xpert Learning RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry. Audience Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.

About Course Why should you enrol in the course? This course will provide you with a comprehensive overview of EU customs and compliance. You will learn about the different types of customs clearance, the Authorised Economic Operator (AEO) program, customs classification, rules of origin, and more. Whether you are new to EU customs or you want to brush up on your knowledge, this course is for you. Learning outcomes of the course By the end of this course, you will be able to: Understand the basics of EU customs and compliance Identify the different types of customs clearance Describe the Authorised Economic Operator (AEO) program Classify goods correctly Apply rules of origin Use the Customs Decision System (CDS) Prepare for customs audits Target audience This course is ideal for: Importers and exporters Customs brokers Logistics professionals Compliance officers Anyone who wants to learn about EU customs and compliance Requirements for the course No prior experience with EU customs is required Access to a computer with an internet connection Curriculum The course is divided into the following modules: Introduction to EU customs Import and export customs clearance Authorised Economic Operator (AEO) program Customs classification Binding Tariff Information (BTI) Economic procedures Comprehensive Guarantee Rules of origin and export simplifications EIDR Full Customs Clearance Waiver Customs Decision System (CDS) Customs audits Carrier/Broker and Airline Handlers role/ Transit This online course is a comprehensive and easy-to-follow guide to EU customs and compliance. Whether you are a beginner or an experienced professional, you will learn something new from this course. If you are interested in learning about EU customs and compliance, I encourage you to enrol in this course today. What Will You Learn? Import and Export Customs Brokerage Authorised Economic Operator (AEO) Customs Import Duty Reduction Program Procedures Customs Import and Export Simplified Procedures Country of Origin Binding Tariff Information (BTI) Customs Compliance Customs I.T. Systems Customs Classifications Course Content Introduction Course Preview - Updated and Improved Audio Introduction and Layout of This Course Import and Export Customs Clearance Via Brokerage or Inhouse function Import and Export Customs Clearance via Brokerage or Inhouse Function Authorized Economic Operator (AEO) Overview Authorized Economic Operator (AEO) Overview Customs Classification Database Customs Classification Database Binding Tariff Information (BTI) Binding Tariff Information (BTI) Economic Procedures (Inward Processing, End Use, Warehouse Bond) Economic Procedures (Inward Processing, End Use, Warehouse Bond) [Part - 1] Economic Procedures (Inward Processing, End Use, Warehouse Bond) [Part - 2] Comprehensive Guarantee Comprehensive Guarantee Rules of Origin / Export Simplifications (Certificate of Origin, ATR-1, Supply) Rules of Origin / Export Simplifications (Certificate of Origin, ATR-1, Supply) EIDR Full Customs Clearance Waiver EIDR Full Customs Clearance Waiver Customs Decision System (CDS) Customs Decision System (CDS) Customs Audits Customs Audits Carrier/Broker and Airline Handlers Role/Transit Carrier/Broker and Airline Handlers Role/Transit A course by Jason Roche Customs Trade Compliance and International Logistics Xpert Learning Audience The course is ideally suited to beginners who have an interest in the area of Customs Trade Compliance and also students with some customs experience but who may not have had exposure to all areas of EU customs.

About Course Master Adult Safeguarding: Ensure empowerment and protection of at-risk Adults This course is suitable to provide a general awareness of safeguarding responsibilities in the workplace, recognise potential safeguarding concerns, and be able to act upon them appropriately. The objective of this course is to ensure every adult is protected from abuse and can exercise their basic human right irrespective of race, religion, gender or location. If you aspire to or already work in the health and social care sectors, you will need to learn about the legislation as well as the nuances of the subject matter. The course provides an in-depth overview of how to tackle safeguarding issues and help adults preserve their basic rights. Not all abuse can be seen because not all mistreatment is physical and this course helps you understand when and how to make assumptions regarding abuse. We trace the roots of abuse and neglect, which can appear in many forms, and describe the types and possible indicators of various types of abuse: physical, emotional, sexual, domestic, discriminatory and financial. Older people suffering abuse can be afraid and embarrassed to talk about it so we show you how to spot signs of abuse in older people. We discuss the importance of communication in care settings in detail. Communication is defined by more than the words we use and we cover different channels, including verbal, non-verbal and written communication. The course also demonstrates how listening and paying attention plays an important role in handling complaints from either the client or their family. The aims of safeguarding are to prevent harm, abuse and neglect and to reduce the risk of abuse to people with care needs. Enrol now and equip yourself and your organization to ensure the protection of vulnerable adults. What Will You Learn? Identify and Address Adult Mistreatment Grasp the concepts of vulnerability and risk factors among adults in various settings. Recognize the importance of safeguarding as a proactive approach to ensuring the well-being of at-risk adults. Navigate Legislation and Ethical Responsibilities for Comprehensive Protection Explore the legal frameworks and ethical obligations that guide safeguarding practices for both adults and children. Understand the roles and responsibilities of professionals in social care, teaching, and related fields. Course Content Understanding Protection for At-Risk Adults Understanding Protection for At-Risk Adults Legislation for Protection Legislation for Protection Adult Mistreatment Adult Mistreatment Grasping the Nature of Abuse & Neglect Grasping the Nature of Abuse & Neglect Dementia Care Dementia Care Protection of At-Risk Adults: Policies, Duties, and Roles Protection of At-Risk Adults: Policies, Duties, and Roles Addressing Abuse Addressing Abuse The Crucial Role of Communication in Care The Crucial Role of Communication in Care Disclosure Management and Information Sharing Disclosure Management and Information Sharing Voicing Your Concerns Voice Your Concerns A course by Xpert Learning RequirementsLearners do not require any prior qualifications to enrol on this course. Audience Professionals in Health and Social Care Settings Caregivers, support workers, and care assistants Social workers and care managers Nurses and healthcare professionals Residential and nursing home staff Education Professionals: Teachers, educators, and school staff Childcare providers and school counselors Managers and Designated Safeguarding Leads Anyone Committed to Adult Safeguarding: Individuals with a personal interest in contributing to the protection of adults at risk Audience Professionals in Health and Social Care Settings Caregivers, support workers, and care assistants Social workers and care managers Nurses and healthcare professionals Residential and nursing home staff Education Professionals: Teachers, educators, and school staff Childcare providers and school counselors Managers and Designated Safeguarding Leads Anyone Committed to Adult Safeguarding: Individuals with a personal interest in contributing to the protection of adults at risk