2981 Sup courses delivered Live Online

Learn the processes, practices and principles of project management described in the PRINCE2® approach and prepare for the Foundation and Practitioner examinations on this accredited programme. Duration: 5 days (32.5 hours) Our PRINCE2® Foundation and Practitioner Qualification course is designed to teach the processes, practices and principles of project management described in the PRINCE2® approach and to prepare delegates for the Foundation and Practitioner examinations, held as part of the course. This course is designed for existing and potential Project and Team Managers who would like to gain a comprehensive understanding of the PRINCE2® method of managing projects and will provide those responsible for planning and managing projects with a structure that will help, without imposing inflexible processes or stifling creative thinking. The PRINCE2® Foundation and Practitioner Course is based on the “Managing Successful Projects with PRINCE2® 7th Edition”, which describes the structured project management method. These are intensive modules and require delegates to undertake some evening work in their own time. Objectives  By the end of the course you will be able to be: Describe the background, principles, structure and terminology used in the PRINCE2® 7th Edition project management method Prepare for and take both the PRINCE2® Foundation and Practitioner Exams Please note that examinations are the responsibility of the examination board, PEOPLECERT and must be organised separately by each person attending. Content Introduction Introduction to projects and project management Structure Of PRINCE2® 7th Edition The seven Principles –the basis of what defines a PRINCE2 project People – leading successful change, teams and communication The seven Practices – to be addressed throughout the project The seven Processes - the activities to direct, manage and deliver a project successfully Practices Business case – establishing mechanisms to decide whether project is desirable, viable and achievable Organizing – establishing accountabilities and responsibilities Quality – defining mechanisms to ensure that products are fit for purpose Plans – the product based approach to planning Risk – identifying, assessing and controlling uncertainty Issues – identifying, assessing and controlling changes to the baseline and other issues Progress – monitoring actual achievements against estimate and controlling deviations Processes Starting up a Project - is there a viable and worthwhile project Directing a Project – enabling key decision making by the Project Board Initiating a Project – establishing solid foundations Controlling a Stage –assigning and monitoring work and keeping within stage tolerance Managing Product Delivery – controlling the link between the Project Manager and Team Manager(s) Managing a Stage Boundary – current stage review and next stage planning Closing a Project – confirmation of acceptance and project review Tailoring PRINCE2® - to the project environment Foundation Examination and results Practitioner Workshop and Examination PRINCE2® Practitioner Examination Objectives and Guidance PRINCE2® Review PRINCE2® Practitioner Examination Workshops PRINCE2® Practitioner Examination PRINCE2® Foundation and Practitioner Examinations The PRINCE2® Foundation Exam is of 1 hour duration and consists of 60 multiple choice questions. A Pass is 36 correct answers, 60%. The PRINCE2® Practitioner Exam is a written paper of 2.5 hours duration. There are 70 Objective Test style questions to be answered in the 2.5 hours and the candidate may use an annotated manual. The candidate must score 42/70 to be successful, 60%.   Presented in association with aims4change, a PEOPLECERT Accredited Training Organisation. PRINCE2® is a Registered Trade Mark of AXELOS Limited.

The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.

The Computer Maintenance & Repair Technician course aims to enable participants to diagnose and repair system level faults in computer-based systems at the foundation level.

Have you heard of Q fever? Join this free informative session about the disease and how it impacts herds and flocks in the UK. We will share our findings and bring forward case information, where herds have been impacted by the disease and are now beginning to take control of the disease through a number of steps, including vaccination and biosecurity measures. Q Fever is a disease caused by infection with the bacterium Coxiella burnetii, which can infect cattle, goats, sheep and many other mammals. Studies on the UK cattle herd indicate that Q fever is highly prevalent. Q fever is zoonotic, with those people in direct contact with ruminants at most risk – This will be a great opportunity for those working with livestock or going onto farms, to get the answers to the many questions that this disease raises. Join us for a free webinar to explore the disease behind the “silent troublemaker” that is Coxiella burnetii. Find out how Q-Fever can affect your flock, cattle or goat herds, and some of the challenges with diagnosis and management. Your speakers We are delighted to be joined by our expert guest speakers to share their insights and experiences. Prof Jonathan Statham, MA VetMB DCHP FRCVS. Jonathan is Chief Executive at RAFT Solutions and Professor of Sustainable Livestock Health & Welfare at Harper and Keele Veterinary School, chairing the InSHAW research group there. He is a practicing independent farm veterinary surgeon, graduating from Cambridge University in 1996 and is a partner and chair of Bishopton Veterinary Group. Jonathan is a Fellow and Specialist of the Royal College of Veterinary Surgeons; in 2015 he was awarded the UK Dairy Vet of the year. He is Past-President of the British Cattle Veterinary Association (BCVA), has held a range of representative or policy linked roles and currently sits on the Veterinary Products Committee (VPC) of the VMD, the steering group of the Ruminant Health & Welfare Group and the EU ‘Q fever’ one health panel. He is chair of the Innovate UK Agriculture Sector Group and chair of the Defra Pathway Chairs Group. He is a Fellow of Askham Bryan College and chairs the Animal Health & Welfare Board for England at Defra. He has published widely in the field of sustainable food, herd health, precision livestock farming and breeding technologies. Current key industry roles; ~ Chair Animal Health & Welfare Board for England (AHWBE) ~ Fellow of Askham Bryan College ~ Veterinary Products Committee (VPC) of the Veterinary Medicines Directorate (VMD), ~ Chair Animal Health & Welfare Pathway Chairs Group ~ Member of the GB Ruminant Health & Welfare Steering Group ~ Chair of innovate UK Agriculture Sector Group ~ Member Industry Cattle Mobility Steering Group ~ Member Johnes Disease technical Group ~ Member of International Embryo Transfer Society, Past key industry roles; ~ Past-President of the British Cattle Veterinary Association (BCVA), ~ GB ‘Cattle Health & Welfare Group (CHAWG), ~ GB ‘Sheep Health & Welfare Group’ (SHAWG), ~ Veterinary Policy Group (VPG) of the British Veterinary Association (BVA), ~ Past Director of the Cattle Health Certification Standards (CHeCS), ~ Past-President of the Yorkshire Veterinary Society (BVA) ~ Served on the Veterinary Residues committees (VRC) of the Veterinary Medicines Directorate (VMD), ~ FarmSkills Steering Group Katherine Timms, BVetMed (Hons), MRCVS. Ruminant Veterinary Advisor, Ceva Animal Health Katherine grew up in Leicestershire and went to the Royal Veterinary College, graduating with honours in 2007 before working in mixed practices in the Midlands with dairy, beef and equine clients. Katherine has a busy home life being married to a beef and sheep farmer with three children and having an active involvement in rural life. Katherine joined Ceva Animal Health in 2014 as part of the technical team, covering the UK in the role of veterinary advisor for the ruminant part of the business. Registrations are open to vets, farmers, SQP’s and those in farm supporting roles. Time permitting, the webinar will finish with a brief Q&A session.

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

The Alternative Energy Technology Course is a practically based alternative energy course designed to give participants an understanding of alternative energy options and provide them with that practical knowledge and skills to build solar to electric and wind to electric systems at a foundation level. The course is designed to be of benefit to people either working or intending to work as:- Alternative Energy Installers or anyone just wishing to gain practical knowledge of Practical Alternative Energy Systems

Computer Networking Online Virtual Classroom course is designed to enable participants to install, configure and test a fundamental computer network. The opportunities for employment within the area of network support are enormous as businesses continue to grow and utilise the new technology available to them. This is a vital role to ensure the smooth running of businesses reliant on their network and IT systems. This course provides learners with both the practical and theoretical knowledge of networks. During the course, participants will learn about the different components used to create a network including hardware, software and topologie

This workshop equips participants with the essential knowledge and skills to effectively intervene and support individuals who may be experiencing suicidal thoughts. Participants will learn to recognise the signs of suicidal ideation, confidently engage in supportive conversations, and create practical suicide-safety plans as part of a first aid approach.

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.