6282 Sup courses

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Overview This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Description It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism Defining Absence – the text book definition will help learners clearly understand what is meant by absence Types of Absence – unravelling the different types of absence and distinguishing between absence and leave Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it Statistics – identifying the real cost of absence and looking at regional and sector differences Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture. Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. Who should attend This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. Requirements for Attendance None.

Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.

What is Microneedling & BioRePeel? Microneedling is a popular treatment in staying youthful. It’s a procedure that uses fine needles to puncture the skin and create a controlled skin injury in order to rejuvenate skin. It’s also called skin needling, collagen induction therapy (CIT), and percutaneous collagen induction (PCI). During the procedure, a topical numbing cream is applied and then a mechanical derma pen ( we do not use derma rollers) is used to insert tiny needles into the skin to cause microinjuries or punctures. The idea is that the damage caused by the needles encourages your body to send healing agents (elastin and collagen) to the cuts to repair them. By making tiny columns of trauma in the dermis, the body is forced to make new collagen to fill them in and heal them. This new collagen makes skin look and feel slicker, tighter, and more youthful. BioRePeel is an innovative peel treatment, using patented 2-phase technology. This provides a bio-stimulating, revitalising and peel-like effect. The combination of these components results in a mild exfoliation, stimulating the biosynthetic process, restoring the structure of the skin. This process decreases damage from UV light, pigmentation and acne scars and effectively preventing the ageing of skin. The treatment is suitable for all skin types, including those with fine line wrinkles, acne, fresh scarring and blackheads. Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? These are advanced treatments so you will need to have a relevant level 3 qualification. If you are a beginner then you can complete the VTCT Level 3 Access to Aesthetic Therapies which included Level 2 Facial Therapy . The link above has full details. If you are unsure, please contact us. Course Content You will cover; Client Consultation & Contraindications Skin Types & Conditions Microneedling with Epidermal Growth Factors Microneedling with BioRePeel BioRePeel protocols Course Duration & Cost You will be required to do home study of treatment theory before you attend the practical training. This will allow more time to work on models and get hands on experience. Full day course £599 Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses, Skin Injectables

The perfect course for car care enthusiasts who have a passion for keeping their cherished vehicles in peak cosmetic condition safely and effectively, using tips and tricks to preserve and protect finishes, and who want to further their knowledge of detailing. Enthusiast Classic Car detailer training. The perfect course for classic car care enthusiasts who have a passion for keeping their vintage cherished vehicle in peak cosmetic condition, and who want to further their knowledge of detailing with a slant towards the classic end of the market. The course will guide the attendee through best practice processes of safe washing, decontamination, inspection, paint protection and preservation, mild paint correction, leather, plastics and vinyl care, and discuss/apply the various protection options on offer including paint type suitability. Course Details: • Assessment of vehicle exterior & interior inspection. • Cleaning, decontamination & preparatory work of the vehicle body: Washing processes, Pre-wash & snow foam, multi bucket methods, acids and alkalis, fallout removers and in-depth cleaning practices. Use of low water, less invasive wash methods and drying techniques • Cleaning, decontamination & preparatory work of alloy, steel and wire wheels. • Paintwork inspection using lighting techniques, depth gauges, and visual cues. Identifying paint types and areas of concern, and how to address them. • Engine bay cleaning and steaming, what chemicals can be used where, brightwork and mare metal care, what can you safely clean? • Practical overview of machine polisher ranges and their usage. • Practical overview of various polishing compounds and pad combinations. • Paintwork and Wheel protection options and application technique. • Glass cleansing and protection practical overview. • Detailing tips and tricks to give you the best results. You will have hands-on experience starting from the very beginning and working your way through all steps of a full enhancement detail, it will then be up to you to build on the knowledge you have gained by practising on your own vehicle, with ongoing support. The course is run from our fully equipped studio in the heart of Gloucestershire, with easy access to the M4/M5, and under an hour and a half to the M25. Course Length 1 Day (0930-1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

If you need to conduct effective internal audits against your own Quality Management Systems against the ISO 9001 series of standards, customer-specific, or regulatory requirements – then this is the workshop for you! Course Overview: This ISO 9001:2015 Internal Auditor training is a highly interactive two-day practical workshop, perfect for those requiring a solid understanding of quality auditing techniques and principles. It emphasises the role of the internal ISO auditor in developing and improving effective Quality Management Systems (QMS) and is designed to ensure that participants will have the knowledge and skills to plan, prepare, perform and report the results of internal audits based on ISO 9001 requirements. This ISO 9001 Internal Auditor workshop is aimed at candidates who already have a basic knowledge & understanding of the ISO 9001 requirements. For individuals who do not yet have this knowledge, then we recommend that they become familiar with/develop their understanding of the standard prior to attending the auditor course. What Will Your Learn: You will learn about: What is an effective Quality management system The purpose of an audit How to approach an audit You’ll have the knowledge to: Explain the guidelines of auditing management systems according to ISO 19011:2018 Guidelines for Auditing Management Systems Describe the application of these guidelines to auditing ISO 9001:2015 You’ll have the skills to: Initiate the audit. Prepare and audit activities; complete the audit. Prepare and distribute the audit report. Identify trends and use them to develop action plans. Audit follow-up. Who Should Attend: This Internal Auditor workshop is designed to build upon delegates’ prior knowledge of ISO 9001 and teach them the skills to undertake internal audits of part of a QMS based on ISO 9001. It is delivered as a mix of practical activities, group discussions, and classroom learning. It is suitable for: Staff who will be involved in performing internal audits within their organisation. Managers responsible for the effectiveness and efficiency of an operating unit. Auditees who wish to understand the audit process. Operational and Support functions involved in maintaining or supervising of an ISO 9001:2015 QMS. Managers and decision-makers wanting to understand the auditing process to improve their organisation’s quality management practices. Cost: £800 + VAT per person. What is included Refreshments and lunch provided each day of training Free car park If your organization is a CforC member, please contact us for discounted rates.

Stone Carving made a return to the Phoenix last year when we welcomed Mark Stonestreet to come teach us the joys of creating free-standing abstract sculpture. It was an absolutely fantastic course! This year Mark is coming back for more and this time we’re giving the students more stone to create with and more time – 5 days to be precise! The dusty nature of stone means that we will be working under a marquee set within the studio’s beautiful meadow – what better way to spend your summer – especially when none of us can go abroad? Outside of a global pandemic, Mark spends half the year creating sculpture in the South Downs and the other half in Mamallapuram in India – a village of over 200 stone carving workshops. His life is in stone and I liked him the instant we met. He is everything you would expect a stone carver to be – sturdy, weathered (meant in the nicest possible way, I promise Mark!) with a warm, no-nonsense personality that immediately puts you at ease. Our students are in safe hands working with him and I cannot wait to see what they will achieve this year! 23/08/2021 - 27/08/2021 10:00 am - 4:30 pm Location: The Phoenix Studio This fun course includes: Informal, relaxed & attentive guidance for every student, provided by Mark Stonestreet Step-by-step demonstrations covering… How to work with the tools and stone safely, How to create an abstract design that will look good and have structural integrity, How to transfer your design to the stone and carve into it efficiently to create the basic shape, How to add detail and refine the carved form, How to finish and present the form (looking at finishes, treatment, and mounting). This course is for you if: You want to realise drawings and 2D designs into 3D or have an introduction to visualizing your ideas in 3D You want to explore your creativity but lack the confidence to do so on your own You want to learn how to work safely and competently in stone You want to get away from it all and immerse yourself in a fun, creative environment Suitable for? Anyone, but please note that you will be using a chisel and mallet throughout the three days and this will take it’s toll on your arms and body. We generally limit the age to 16 years old+ though exceptions can be made where appropriate. Please contact James Orts and ask. What is included in the price? Five full days tuition (10 am-4.30 pm) Materials, including a piece of Portland stone (approximately 55cm x 25cm x 22cm), safety gear, and the tools you will need for when on the course You could consider making a simple printed course handout outlining the technique’s main principles and useful links/suppliers – Totally your choice though! Tea, coffee, biscuits/cakes Use of a beautiful, purpose-built art studio with all the equipment & materials you will need Beautiful countryside setting Pre-course prep It would be useful to gather, sketch out or think about what abstract shapes you are drawn to. Mark will be able to provide ideas as well and advise you on which of your ideas may work best so having some ideas to work from would be useful. You will be working outdoors so come prepared for the forecasted weather and all students must work in sturdy shoes. You will be sent an automated email on booking which prompts you towards documents that help you prepare for your time here. If this does not happen then please email James before the course.   Beyond The Course Having completed a Phoenix Studio course many of our students choose to explore the medium further. They may come on another weekend course, start coming to our Phoenix Art Club Sessions or our Creative Monday Sessions, or carry on independently at home. We are more than happy to help and advise you in taking those first creative steps! Need accommodation? If you are travelling from further afield and would like to stay in the area for your visit then have a look at our recommend B&Bs and hotels. Click here for the list.

Employee Assistance Programme Training

Introducing the Eclectic/Integrative Therapy Package: Personalized Healing for a Holistic Transformation Are you looking for a therapy approach that is tailored to your unique needs and draws upon various therapeutic techniques? Miss Date Doctor’s Eclectic/Integrative Therapy Package offers you a comprehensive and personalized healing journey that combines the best elements from different therapeutic modalities. Eclectic/Integrative Therapy is a flexible and adaptive approach that recognizes that each individual is unique and may respond differently to various therapeutic interventions. Our experienced therapists will work collaboratively with you to create a treatment plan that addresses your specific challenges and goals. Here’s how the Eclectic/Integrative Therapy Package can support you: Personalized Treatment Plan: Our therapists will conduct a thorough assessment to understand your needs, history, and preferences. Based on this assessment, a personalized treatment plan will be crafted, drawing from a diverse range of therapeutic techniques. Tailored Approach: Eclectic/Integrative Therapy allows for flexibility, ensuring that the therapy approach is continually adjusted to meet your evolving needs. Your therapy sessions will be dynamic and adaptable, providing you with the most effective support throughout your healing journey. Holistic Healing: This approach considers your physical, emotional, and mental well-being as interconnected aspects of your overall health. As a result, the therapy will address multiple dimensions of your life to promote holistic healing and growth. Combined Techniques: Our therapists may integrate techniques from various modalities, such as Cognitive Behavioral Therapy (CBT), Psychodynamic Therapy, Mindfulness-Based Therapy, and more. This combination allows for a comprehensive and well-rounded therapeutic experience. Targeted Intervention: Eclectic/Integrative Therapy allows us to target specific issues and challenges effectively. Whether it’s addressing anxiety, relationship difficulties, or self-esteem issues, the therapy is adapted to suit your unique needs. Emphasis on Client Empowerment: The Eclectic/Integrative Therapy Package empowers you to take an active role in your healing process. You’ll be encouraged to collaborate with your therapist, setting goals and actively participating in decision-making. Flexible Duration: Unlike strict adherence to one therapeutic model, the duration of the Eclectic/Integrative Therapy Package is tailored to your progress and needs. Your therapist will regularly reassess your growth and make adjustments to the treatment plan accordingly. At Miss Date Doctor, we believe that healing is a deeply personal journey. The Eclectic/Integrative Therapy Package honours your individuality, empowering you to take charge of your healing process. Our therapists are committed to providing you with the support and guidance needed for a transformative and meaningful therapeutic experience. Experience the power of personalized healing with the Eclectic/Integrative Therapy Package. Embrace the diversity of therapeutic techniques and unlock your potential for growth, self-awareness, and lasting positive change. Take the first step towards a holistic transformation today. 3 X 1 hour sessions https://relationshipsmdd.com/product/eclectic-integrative-therapy-package/

The Small Winged Armchair uses all the same skills and techniques that are needed when upholstering a full size armchair – it’s just smaller and easier to handle. The 4 day course is 100% hands-on, practical and fully supported at all stages.