1870 Summary courses

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Do you have innovative ideas, plans and enthusiasm for starting a great business but don't know what to with these to create one? To succeed in any business, you need a good plan. The better the plan the better the business. This Certified Diploma in Business Planning course will be perfect for you to learn more about business analysis and the secrets behind developing a successful business plan. Are you struggling with your business and you don't have any idea how to improve? Then it's about time you need to learn how to make a successful business plan. Business plan contains essential information and strategies for a business. It is an essential document that contains the Business Analysis needed for the development of your business. Learning how to do it right will surely help you and your business move forward. There are key areas in business planning that you should understand and learn how to analyse that you may never even heard of. This includes the market analysis by providing a summary of the trends of customers, listing competitors, market size and the expected growth of your business. Also, it is important to have a section dedicated to the strategies and its implications to elaborate how to sell your products and how these plans will be put into action. Course Highlights Certified Diploma in Business Planning is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Business Planning into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5hours, 40minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Business Planning Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Business Planning is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Business Planning is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Planning Basics FREE 01:00:00 Market Evaluation FREE 01:00:00 Analyse Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff, space etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Reference Books Hurdle Business Planning 00:00:00 Guide to Business Planning 00:00:00 Mock Exam Mock Exam- Certified Diploma in Business Planning 00:20:00 Final Exam Final Exam- Certified Diploma in Business Planning 00:20:00

Do you wonder how talk about difficult or sensitive news stories with kids, whether in your classroom or at your dinner table? On iStudy, it is our mission to help educators and parents find generative and appropriate ways to raise the issues of the day - whether through teaching full lesson plans or less formal discussion. Many adults or parents do not have trouble communicating with kids when it only involves giving directions or instructions or explaining things. They frequently have difficulty communicating when feelings are involved, be it their child's feelings or their own. Being able to talk with kids effectively helps to develop warm relationships, cooperation and healthy self-esteem. Parents struggling to communicate with their children often leads to conflicts and bickering, kids who simply 'switch off' and have little self-worth. In this course, you will discover more how to communicate with children well by building healthy, strong, trusting relationship with a child. Topics like sex, death, divorce, violence, alcohol, drugs, HIV/AIDS, and even the tragedies in the media will be discussed in this course. You will likewise know exact words and strategies to create a calm environment with your children Course Highlights Child Communication Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Child Communication Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Child Communication Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Child Communication Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Child Communication Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 10 Essential Discussion Tips Needed For All Sensitive Issues With Kids 00:15:00 How To Talk To Kids About Sex 00:30:00 How To Talk To Kids About Death 00:30:00 How To Talk To Kids About Divorce 00:15:00 How To Talk To Kids About Violence 00:30:00 How To Talk To Kids About Alcohol & Drugs 00:15:00 How To Talk To Kids About HIV & AIDS 00:15:00 How To Talk To Kids About Tragedies In The Media 00:15:00 Helping Kids Cope With Homesickness 00:15:00 How To Prepare Kids For A New Baby 00:30:00 How To Teach Your Kids About Tolerance 00:30:00 Summary 00:30:00 Mock Exam Final Exam

This Access 2016 Intermediate is specially designed for you if you are thinking to take your Microsoft Access skills to the next level. Through the course, you'll master more advanced techniques for this powerful database program and build an entire database project from scratch.  From building reports to using conditional formatting, you'll see how to present your data and gain techniques for using Visual Basic to automate common tasks. You will learn to design tables for improved accuracy in data entry by setting default values and restricting data entry, review the various options to share data with other applications, including Word and Excel, learn about Action Queries to automate updating, appending and deleting table data, and review various advanced query techniques such as using Query Joins, Parameter queries, working with totals and Crosstab queries. Finally, you'll build a navigation form to make it easy for your users to find their way around your database.  What Will I Learn? Design Tables for Better Data Entry Share Data with Other Applications Work with Action Queries Advanced Query Techniques Automate Processes with Macros Advanced Forms Advanced Report Techniques Requirements Access 2016 Introduction or equivalent experience. Who is the target audience? Students who want to take Access to the next level and improve their database design skills. Introduction Introduction FREE 00:01:00 Designing Tables for Better Data Entry Reviewing Table Design Principles 00:04:00 Setting Field Size, Formats and Captions 00:06:00 Setting Default Value and Required Fields 00:03:00 Restricting Data Entry Using Data Validation 00:02:00 Restricting Data Entry Using Input Masks 00:06:00 Sharing Data with Other Applications Exporting Tables and Queries to Excel 00:03:00 Importing Data from a TXT File 00:03:00 Importing Data from Excel 00:02:00 Exporting Data to a TXT File 00:02:00 Linking External Data Sources 00:03:00 Using Word Merge 00:02:00 Working with Action Queries What are Action Queries 00:02:00 Creating an Update Query 00:02:00 Creating an Append Query 00:03:00 Creating a Delete Query 00:02:00 Creating a Make Table Query 00:02:00 Changing the Start Number of an Auto Number Field 00:03:00 Advanced Query Techniques Creating Query Joins 00:05:00 Creating Find Unmatached and Find Duplicate Queries 00:03:00 Creating Parameter Queries 00:04:00 Using -Like- Keyword in Parameter Queries 00:02:00 Creating a Top X Query 00:02:00 Reviewing Calculated Query Fields 00:03:00 Summarizing Query Data with Totals 00:03:00 Inserting Where Statements in Summary Queries 00:01:00 Creating a Crosstab Query 00:03:00 Automating Processes with Macros Understanding Macro Basics 00:06:00 Creating Macros to Open Forms by Record 00:04:00 Validating Data Entry with Macros 00:04:00 Creating a Macro to Automate Data Entry 00:03:00 Advanced Data Entry Using Macros and DLOOKUP Function 00:06:00 Advanced Form Using Conditional Formatting 00:02:00 Organizing Form Fields with Tab Controls 00:03:00 Creating a Combo Box Control 00:02:00 Creating an Option Group Control 00:03:00 Using a Subform to Show Data from a Related Table 00:03:00 Advanced Report Techniques Inserting a Chart on a Report 00:03:00 Showing Data in Columns 00:02:00 Inserting a Subreport 00:02:00 Configuring Reports with Parameter Queries 00:04:00 Sending Reports 00:02:00 Conclusion Course Recap 00:01:00 Resources Resources - Access 2016 Intermediate 00:00:00 Course Certification

Is blogging merely a hobby or can this be a real job? Do you have any idea how to become profitable through blogging works? Do you want to learn how to succeed when you finally know how to blog properly? The this will be the course you will be needing right now since you will be able to the right skills for blogging and how to make profits through your blogging site. Description: With regards to a way of life inviting business, blogging seems to have it all. You get the chance to telecommute, concentrate on a point of interest and offer your innovative talents. On the off chance that you truly need to go from diversion blogger to master, you should have the willingness to buckle down, put resources into preparing and stick it out for the whole deal and hope to hold up a year or more before you can pull in enough activity to adapt your blog and become profitable. However, to avoid the what if's and struggles you might encounter in blogging, taking this course will easily help you become an expert in blogging to become profitable.There's one more critical thought to consider the gainfulness condition: Even on the off chance that you don't procure anything from promoting or sponsorship incomes on your blog, you may acquire a decent pay due to your blog gave the right skills and opportunities. In this course you will learn the necessary skills, knowledge and information of making blogging profitable.  Who is the course for? Bloggers and other online professionals who are into blogging marketing. People who have an interest in being profitable through blogging Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Profitable Blogging Business course will be very beneficial and helpful, especially to the following careers: Bloggers Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Profitable Blogging Business Course INTRODUCTION 00:30:00 CHOOSING YOUR TOPIC 00:30:00 BUILDING YOUR KNOWLEDGE 01:00:00 SETTING YOUR BLOG 01:00:00 TOP CONTENT WRITING TIPS 01:00:00 MONETIZING YOUR BLOG 01:00:00 5 WAYS TO GET TRAFFIC TO YOUR BLOG 01:00:00 SUMMARY 00:15:00 Mock Exam Mock Exam- Profitable Blogging Business Course 00:20:00 Final Exam Final Exam- Profitable Blogging Business Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Human Psychology is a mysteries thing that controls all the activities of a human. Are you surprised when reading the word sales psychology? Yes, psychology works in the selling of a service or word. The Level 2 Certificate in Sales Psychology course helps you to use the knowledge of psychology for selling and promoting your services. Let us illustrate the idea with the simple example. When you went to the shopping mall, you will see many beautiful and intelligent salespersons. One of the common skills is their communication skills. They try to talk to you and try to understand your desire and needs. Based on that, they attempt to convince you to buy their service. Throughout the course, you will learn to understand the human psychology so that you can take the decision and use simple metal tricks for generating revenue. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Sales Psychology is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Sales Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The True Value of Understanding the Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 Powerful Tricks of the Trade How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 Review of Key Ideas to Making More Money in Sales Through Psychology A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Level 2 Certificate in Sales Psychology 00:20:00 Final Exam Final Exam- Level 2 Certificate in Sales Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Register on the Make Passive Income With Canva & Fiverr today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Make Passive Income With Canva & Fiverr course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get feedback from our experts immediately. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.   Course Content Make Passive Income With Canva & Fiverr Introduction 00:01:00 What is Canva 00:03:00 Passive Income Idea 1 00:07:00 Passive Income Idea 2 00:07:00 Passive Income Idea 3 00:08:00 Passive Income Idea 4 00:05:00 Passive Income Idea 5 00:09:00 Summary 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step