Let's have a coffee and a natter! Share your experiences around facilitation, bring a success to celebrate, or a challenge to chew over... while enjoying a cup of something and a nibble. Free for all to attend, and open to members of IAF World and non members alike. Please book, then, if there are any last minute changes or problems we know how to get in touch with you, but, it's ok to turn up on the day! Find us on the ground floor in Levels Cafe - we’ll have an IAF sign at our table. For more information email chair@iaf-scotland.org.
The 3 day Surf Coach Safety and Rescue Award establishes a standard that demonstrates the level of competence in lifesaving to meet the needs of becoming and operating as a Surf Coach. The course is physically demanding and will include swimming to set times and lifting. The Surf Coach Safety and Rescue Award is comprised of a variety of units and all must be successfully passed to attain the qualification.
Overview The Risk Analysis course is a highly demanded certification for roles in project risk management. It recognizes skills, competency, and competency in assessing and identifying project risks, mitigating threats and capitalising on opportunities, while still possessing core knowledge and practical application in all areas of project management. The risk management specialist role on project teams is becoming more important to an organization's success. This course has been designed to benefit professionals who have the responsibility of regularly making important business decisions and wish to enhance their Risk Management abilities and apply them to their businesses. Upcoming Events Online (USD 2250) Online Streaming Live (Flexible Dates) For more dates and Venue, Please email sales@gbacorporate.co.uk
City & Guilds 18th edition online course with Aberdeen centre examination for only £234.00. Online course, tutor support, same day results, quick results & certification.
City & Guilds 18th edition online course with Edinburgh centre examination for only £234.00. Online course, tutor support, same day results, quick results & certification.
Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
2-day Certificate in Indian Head Massage. This Indian Head Massage training course is very practical and no previous experience in massage is required.