Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Public Speaking 1 Day Training in Birmingham
Report Writing 1 Day Training in Solihull
Event Planning 1 Day Training in Solihull
Recruitment Skills 1 Day Workshop in Birmingham
Recruitment Skills 1 Day Workshop in Solihull