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Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
How To Write A Screenplay
By iStudy UK
Description How To Write A Screenplay : Outline & Structure A Screenplay It's common for a new screenwriter to attempt to write a movie script without a firm idea of the overall script structure. This is a mistake, born of enthusiasm and a blind belief that the script can be developed as we write. The fact is that a screenplay must have a definite structure, if it is to have any chance at all of being made into a movie. Aristotle's original concept of a 3 Act Story is still valid, but modern screenplay writers have further developed the basic idea into a precise craft. Building on the idea of beats, or scene sequences, a modern script consists of a series of events and turning points which need to be in the right proportions and relationship if the movie script is to be of interest to the money-men in Hollywood. Against conventional wisdom, the movie script pitch letter normally created at the end of the process when the screenplay is ready for submission should be written before even starting to plan a script. How to use this is just one of the gems you will find inside the course. Inside the course 'How To Write A Screenplay' you will learn: How to plan and structure a screenplay for maximum audience appeal How to write and use your movie script pitch letter as a powerful creative tool How to transfer your scene ideas to a visual planning board How to create and use a 'beat' planning tool using FREE online presentation software At the end of the course you will have in your hands a strategy enabling you to effortlessly create viable movie screenplays in the correct format adored by Hollywood, giving you the best chance of success. What Will I Learn? How to write a screenplay How to plan a movie script ready for Hollywood How to use tools to plan and structure a screenwriting project Requirements You should have a good command of basic English Who is the target audience? Anyone who wants to learn how to write a screenplay Anyone who wants to learn how to write a movie script pitch letter Anyone who wants to learn how to plan and structure a screenwriting project How To Write A Screenplay - Introduction How To Write A Screenplay - Introduction FREE 00:07:00 How To Write A Screenplay -The Pitch Letter FREE 00:07:00 How To Write A Screenplay - Movie Script Planning Tools Movie Beats Pages 1 to 55 00:07:00 Movie Beats Pages 55 to 110 00:05:00 How To Write A Screenplay - The Concept Of Beats The Planning Board 00:09:00 Create A Software Planning Board 00:07:00 Completing The Beats 00:07:00 Looper Script Beat Analysis 00:06:00 How To Plan A Screenplay - Conclusion 00:02:00
Overview This comprehensive course on Digital Marketing Business Tips will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Digital Marketing Business Tips comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Digital Marketing Business Tips. It is available to all students, of all academic backgrounds. Requirements Our Digital Marketing Business Tips is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 00:35:00 total length •Unit 1: You are Responsible for the Failure or Success of Your Business: 00:05:00 •Unit 2: Why Internet Marketing and Social Media are important for Businesses: 00:07:00 •Unit 3: How Google Search and Display Network Can Increase Your Sales: 00:07:00 •Unit 4: The More You Learn the More You Earn: 00:03:00 •Unit 5: Commitment: 00:02:00 •Unit 6: Telling is not Selling: 00:04:00 •Unit 7: Your Network is your Net-worth: 00:03:00 •Unit 8: How to become Digital Marketing and Sales Expert: 00:04:00 •Assignment - Digital Marketing Business Tips: 00:00:00
Overview This comprehensive course on Digital Marketing Business Tips will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Digital Marketing Business Tips comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Digital Marketing Business Tips. It is available to all students, of all academic backgrounds. Requirements Our Digital Marketing Business Tips is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 00:35:00 total length •Unit 1: You are Responsible for the Failure or Success of Your Business: 00:05:00 •Unit 2: Why Internet Marketing and Social Media are important for Businesses: 00:07:00 •Unit 3: How Google Search and Display Network Can Increase Your Sales: 00:07:00 •Unit 4: The More You Learn the More You Earn: 00:03:00 •Unit 5: Commitment: 00:02:00 •Unit 6: Telling is not Selling: 00:04:00 •Unit 7: Your Network is your Net-worth: 00:03:00 •Unit 8: How to become Digital Marketing and Sales Expert: 00:04:00 •Assignment - Digital Marketing Business Tips: 00:00:00
Leadership Foundations: Mastering the Art of Effective Leadership
By Compete High
ð Unlock Your Leadership Potential! ð Ready to take your leadership skills to the next level? Introducing our comprehensive online course: 'Leadership Foundations: Mastering the Art of Effective Leadership'. ð Elevate Your Leadership Journey: Whether you're a seasoned professional or just starting your leadership path, this course is tailored to equip you with the essential tools and strategies to become an exceptional leader. ð What You'll Gain: Proven Leadership Techniques: Learn from industry experts and gain insights into effective leadership methodologies. Communication Mastery: Master the art of impactful communication to inspire and influence your team effortlessly. Conflict Resolution Skills: Acquire techniques to navigate and resolve conflicts within your team, fostering a harmonious work environment. Strategic Decision-Making: Develop a strategic mindset and make informed decisions that drive success. Motivational Leadership: Discover ways to motivate and empower your team, boosting productivity and morale. ð Course Highlights: Engaging Content: Access easy-to-follow modules, rich with practical examples and real-life case studies. Interactive Learning: Engage in discussions, group activities, and quizzes to reinforce your learning. Expert Guidance: Benefit from insights shared by seasoned leaders and industry professionals. ð Join Our Community of Leaders: Network and collaborate with like-minded individuals, sharing experiences and learning from each other's leadership journeys. ð¡ Who Is This Course For? This course caters to aspiring leaders, managers, entrepreneurs, and anyone eager to refine their leadership skills to excel in their professional sphere. ð Invest in Your Leadership Growth: Your investment in this course isn't just an expense; it's an investment in your future success as a leader. Ready to become the leader you've always aspired to be? Enroll now in 'Leadership Foundations: Mastering the Art of Effective Leadership' and pave the way for your journey towards exceptional leadership! ð Limited Time Offer: Enroll today to take advantage of our special launch discount! Don't miss this opportunity! Join the ranks of extraordinary leaders NOW! ð Course Curriculum Be a Great Leader From The Start What To Expect & About Me 00:00 Well Done 00:00 It-s A Different Job 00:00 You're Scared_ Good!_x264 00:00 The Manager Mindset 00:00 Set Expectations 00:00 Get Learning Leadership 00:00 What Is Culture 00:00 Culture of Fairness 00:00 People Are Crazy 00:00 Mastering One To One Meetings 00:00 Me_ A Psychologist 00:00 Emotional Intelligence 00:00 Mastering Performance Evaluations 00:00 Welcoming New Starters 00:00 How To Hire A Diverse Workforce 00:00 Get The Basics Right Every Time 00:00 Conclusion 00:00
Teaching Assistant Online Training -14 Courses Bundle
By Lead Academy
14 CPD UK & IPHM Accredited Courses Bundle | Recognised Certificate | MCQ based Exam and Tutor Support Included | Lifetime Access | Instant Result | Interactive Video Training Are you looking to begin your teaching career or want to develop more advanced skills in teaching? Then this Teaching Assistant course will set you up with a solid foundation to become a confident teacher and help you to develop your expertise in teaching. This bundle course has been designed with 14 CPD UK & IPHM accredited courses to provide the ultimate learning experience for our learners to further develop their expertise in their chosen field. Gain the essentials skills and knowledge you need to propel your career forward as a teaching assistant. This Bundle Package Includes: The following courses of teaching assistant course will set you up with a solid foundation in the teaching industry and give you the essential skills you need to succeed! Teacher Training at QLS Level 3 Early Years SEN Teaching at QLS Level 5 Train The Trainer - All Levels at QLS Level 5 Instructional Design at QLS Level 5 EYFS Teaching Diploma Paediatric First Aid Training Applied Behavioural Analysis (ABA) Children with Autism - Early Intervention School Shadow Support Teacher Psycho-Physical Activity for Kid (PPA) Child Counsellor at QLS Level 3 Safeguarding ADHD - Study Skills PowerPoint Presentation Skills For Teachers If you're interested in working as a teaching assistant or want to learn more skills in teaching but unsure of where to start, then this teaching assistant course will set you up with a solid foundation to become a confident teaching assistant and develop more advanced skills. The teaching assistant course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a teaching assistant. The Teaching Assistant -14 Courses Bundle courses bundle will help learners to fully enhance their skill set in team leading and active monitoring. By combining these related courses, learners will be equipped with a wide range of desirable skills to fast track their career. This comprehensive teaching assistant course is the perfect way to kickstart your career in the field of teaching. This teaching assistant course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This teaching assistant course supports learners of all skill levels. Whether you're an intermediate or advanced learner looking to brush up on your skills or a beginner wanting to start a new career or learn something new, our dedicated team of expert tutors are on hand to guide you through your learning every step of the way from enrolment to course completion. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This teaching assistant course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Why Choose This Teaching Assistant Course: 14 Courses Bundle in your desired field Boost your skills in teaching Endorsed by The Quality Licence Scheme Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM) MCQ Based Exam & Industry Expert Support Included Dual (CPD UK and IPHM) recognised accredited certificate in 1 course Learn from industry experts Lifetime Access High-quality e-learning study materials Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world Study in a user-friendly, advanced online learning platform Who is this teaching assistant course for? This comprehensive teaching assistant bundle course are suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of teaching. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. Course Curriculum Teacher Training at QLS Level 3 Early Years SEN Teaching at QLS Level 5 Train the Trainer - All Levels at QLS Level 5 Instructional Design at QLS Level 5 EYFS Teaching Diploma Paediatric First Aid Training Applied Behavioural Analysis (ABA) School Shadow Support Teacher Psycho-Physical Activity for Kid (PPA) Child Counsellor at QLS Level 3 Safeguarding ADHD - Study Skills PowerPoint Presentation Skills for Teachers Children with Autism - Early Intervention Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to obtain the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65 and will be charged separately for each course. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version and will be charged separately for each course, at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Overview Our planet's biodiversity is a testament to its rich tapestry of life. Yet, with the rapid environmental changes, countless species face daily threats. Responding to this urgent need, the 'Wildlife Rescue and Rehabilitation Course' provides a rigorous foundation for those keen on safeguarding our delicate ecosystems. T This comprehensive course will equip you with the knowledge and skills to become a proficient wildlife rehabilitator. Our curriculum covers everything from an in-depth understanding of wildlife rehabilitation techniques to ensuring human safety during rescue operations. With modules that delve into animal health, wildlife injuries, disease control, and best practices for interacting with animals, this course provides a well-rounded education in wildlife rescue and rehabilitation. Take the first step towards success; enrol now! How will I get my certificate? After successfully completing the Course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Wildlife Rescue and Rehabilitation Course. It is available to all students, of all academic backgrounds. Requirements Our Wildlife Rescue and Rehabilitation Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 7 lectures • 03:13:00 total length •Module 01: Overview of Wildlife Rehabilitation: 00:32:00 •Module 02: Becoming a Wildlife Rehabilitator: 00:15:00 •Module 03: Human Safety in Wildlife Rescue: 00:32:00 •Module 04: Basic Animal Health: 00:19:00 •Module 05: Wildlife Injuries: 00:24:00 •Module 06: Disease Control: 00:41:00 •Module 07: Best Way to Interact with Animals: 00:30:00
