In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Ever dreamed of navigating the exhilarating world of investment banking, where complex deals unfold and fortunes are made? This Level 3 Certificate in Investment Banking equips you with the theoretical knowledge and strategic insights to become a confident player in this intellectually stimulating arena. Ditch the financial jargon and embark on a journey to grasp the foundational principles that underpin this dynamic industry. Our comprehensive Level 3 Certificate in Investment Banking course unravels the intricate workings of investment banks, from their diverse functions to their global impact. Gain a profound understanding of crucial areas like valuation methods, leveraged buyouts, initial public offerings, mergers and acquisitions, and the ethical considerations that guide responsible practices in the Level 3 Certificate in Investment Banking course. Whether you're an aspiring finance professional seeking a solid theoretical foundation, a seasoned practitioner yearning to deepen your knowledge, or a business owner looking to gain valuable insights into financial strategies, this Level 3 Certificate in Investment Banking course is your gateway to success. Unlock your potential and chart your path to financial expertise with the Level 3 Certificate in Investment Banking. Remember, the secrets of Wall Street lie not just in numbers, but in the theoretical frameworks that power them. Enrol today, our Level 3 Certificate in Investment Banking course and unveil the mysteries that shape the financial world. Level 3 Certificate in Investment Banking Learning Outcomes: Master the fundamentals of Investment Banking. Understand the intricacies of valuation methods. Analyse complex financial structures with confidence. Navigate the world of mergers, acquisitions, and IPOs with ease. Uphold ethical standards in every aspect of your professional journey. Develop critical thinking skills essential for success in the financial domain. Level 3 Certificate in Investment Banking Module 01: Introduction to Investment Banking Module 02: Structure and Side of Investment Banking Module 03: Valuation Methods in Investment Banking Module 04: Leveraged Buyout (LBO) Module 05: Initial Public Offering (IPO) Module 06: Merger and Acquisition Module 07: Ethics in Investment Banking Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Investment Banking course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Investment Banking course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Investment Banking course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Investment Banking The Level 3 Certificate in Investment Banking is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Investment Banking, like - Aspiring Investment Bankers Finance Enthusiasts Business Graduates Professionals seeking career advancement in finance Individuals interested in understanding the dynamics of global markets Requirements Level 3 Certificate in Investment Banking To enrol in this Level 3 Certificate in Investment Banking course, all you need is a basic understanding of the English Language. Career path Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Investment Banking course. Embrace the journey ahead in Investment Banking. Investment Banker Financial Analyst Mergers and Acquisitions Specialist Corporate Finance Manager Equity Research Analyst Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
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CPD 1000 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Data Analyst Job Ready Program is perfect for: Beginners eager to break into the field of data analytics and get a job. Professionals looking to move their career towards data science. Individuals seeking a comprehensive understanding of data analysis tools and techniques. Those aiming for a career upgrade with advanced analytics skills. Anyone interested in gaining practical, job-ready skills in data analytics and machine learning. Career path This Data Analyst Job Ready Program will help you get a job in different roles, such as: Entry-Level Data Analyst: £25,000 - £35,000 Mid-Level Data Analyst: £35,000 - £60,000 Senior Data Analyst: £50,000 - £80,000 Data Scientist: £40,000 - £100,000 Data Analytics Manager: £60,000 - £100,000 Business Intelligence Analyst: £30,000 - £75,000 Machine Learning Engineer: £45,000 - £80,000 Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Corporate and Business Finance Optimisation bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Corporate and Business Finance Optimisation related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Corporate and Business Finance Optimisation bundle will help you build a solid foundation to become a proficient worker in the sector. This Corporate and Business Finance Optimisation Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Financial Consultant Training Course 02 :Making Budget & Forecast Course 03 :Business Model Canvas for Business Plan Course 04 :Dealing With Uncertainity: Make Budgets and Forecasts Course 05 :Financial Modeling Using Excel Course 06 :Debt Management - Online Course Course 07 :Financial Management Course 08 :Financial Statements Fraud Detection Training Course 09 :Anti-Money Laundering (AML) Training Course 10 :Document Control Course 11 :Corporate & Strategic Communication Skills for Managers Course 12 :Excel Vlookup, Xlookup, Match and Index Course 13 :Basic Data Analysis Course 14 :Pension UK Course 15 :GDPR Course 16 :Bookkeeper Training Course Course 17 :Xero Accounting and Bookkeeping Online Course 18 :Quickbooks Online Course 19 :Sage 50 Accounts Course 20 :Commercial Law Course 21 :UK Tax Accounting Course 22 :Cost Control & Project Scheduling Course 23 :Dynamic Excel Gantt Chart and Timelines Course 24 :Understanding Financial Statements and Analysis Course 25: Financial Reporting Course 26: Learn to Read, Analyse and Understand Annual Reports Course 27: Accounting Basics Course 28: Excel Pivot Tables for Data Reporting Course 29: Personal Productivity Course Course 30: Time Management Training - Online Course 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made Corporate and Business Finance Optimisation bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Corporate and Business Finance Optimisation Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Corporate and Business Finance Optimisation bundle! This bundle is also ideal for professionals looking for career advancement. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Corporate and Business Finance Optimisation Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
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Embrace the future of learning with the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media, a rich anthology of 15 diverse courses. Each course in the Sales & Marketing bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisSales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle offers you the flexibility and convenience to learn at your own pace. Make the Sales & Marketing package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? 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Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
The construction industry is one of the largest and most important in the UK, and with a growing emphasis on safety, there are plenty of job opportunities for skilled construction management professionals with construction safety expertise. The average salary for a construction manager with safety expertise in the UK is £46,423 per year. However, with experience and specialised skills, you can earn much more. For example, senior construction managers with safety expertise can earn upwards of £60,000 per year. So, if you're interested in a career in construction management with construction safety, now is the time to get started! There are plenty of job opportunities available, and the salary potential is very good. Construction Management with Construction Safety - 9 QLS Endorsed Courses Course 01: Advanced Diploma in Construction Site Safety Training at QLS Level 7 Course 02: Advanced Diploma in Construction Management at QLS Level 6 Course 03: Diploma in Building Design and Construction at QLS Level 4 Course 04: Certificate in Professional Interior Design & Construction at QLS Level 3 Course 05: Certificate in Manual Handling at QLS Level 3 Course 06: Certificate in Work At Height Training at QLS Level 3 Course 07: Certificate in Working in Confined Spaces at QLS Level 3 Course 08: Certificate in Fire Safety Training at QLS Level 3 Course 09: Advanced Diploma in Health & Safety at QLS Level 7 The Advanced Diploma in Construction Management with Construction Safety bundle is for those who want to be successful. In the Advanced Diploma in Construction Safety Training course, you will learn the essential knowledge needed to become well versed in this course. Our Advanced Diploma in Construction Management with Construction Safety starts with the basics of Advanced Diploma in Construction Management with Construction Safety and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand Key Highlight QLS Endorsed CPD Certified 9 Free QLS and CPD Hard Copy Certificates 9 Free CPD PDF Certificate Lifetime Access 24/7 Full Tutor Support Self paced Learning Platform Any Device Compatible Curriculum Breakdown of the Advanced Diploma in Construction Management at QLS Level 6 Course Module 01: Introduction to Construction Management Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Planning and Management of Equipment Module 07: Construction Materials Management Module 08: Vendor Analysis in Construction Management Module 09: Construction Procurement Module 10: Stock Control Module 11: Supply Chain Management Module 12: The Main Participators Module 13: Quality Assurance and Customer Care Module 14: Legal Aspects of Contracting Module 15: Human Resources Management Module 16: Risk and Value Management Module 17: Communications, Information and Documentation of Construction Module 18: Health and Safety in Construction Management Assignment Curriculum Breakdown of the Advanced Diploma in Construction Safety Training at QLS Level 7 Course Health and Safety at Work and the Laws Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Managing for Health and Safety Introduction and Basics Safety Precautions Electrical Incidents Reducing and Controlling Risks Introduction, Regulations and Duties Assessment and Prevention of the Risks Work at Height Equipment Working in Confined Spaces and the Laws Risk Assessment Control Measures Emergency Procedures Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve 9 QLS endorsed certificates after completing the bundle as proof of their achievement. You will get the endorsed certificates for free to be delivered to your home by post. Endorsement The Quality Licence Scheme (QLS) has endorsed all the courses for their high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Accreditation These courses are also accredited by CPD Quality Standards (CPD QS) ensuring the qualty of the learning materials. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Construction Management with Construction Safety bundle. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs such as: Construction Manager with Safety Expertise: £46,423 per year Construction Safety Manager: £45,000 per year Health and Safety Advisor: £32,983 per year Principal Safety Officer: £50,000 per year Safety Consultant: £40,000 per year Certificates 9 CPD Accredited Hard Copy Certificate Hard copy certificate - Included 9 CPD Accredited PDF Certificate Digital certificate - Included 9 QLS Endorsed Hard Copy Certificate Hard copy certificate - Included
Our Professional Certificate Course in Project Procurement Risk Management offers in-depth knowledge and skills to effectively manage procurement risks in projects. The course covers the concept of procurement risk and its various types, including e-procurement risks and their causes and types. Participants will also gain practical knowledge on risk probability framework, risk scoring, and risk impact ranges, along with an understanding of the procurement risk cycle. By the end of the course, participants will be equipped with the necessary expertise to identify, assess, and mitigate procurement risks to ensure project success. Project procurement involves risks that can affect project success. Our Professional Certificate Course in Project Procurement Risk Management provides practical skills to identify, assess, and mitigate these risks.After the successful completion of the course, you will be able to learn about the following, The concept of procurement risk and its various types. The meaning of e-procurement risks, its causes and types. Risk probability framework, risk scoring, and risk impact ranges. You will also learn about the procurement risk cycle. Our Professional Certificate Course in Project Procurement Risk Management offers in-depth knowledge and skills to effectively manage procurement risks in projects. The course covers the concept of procurement risk and its various types, including e-procurement risks and their causes and types. Participants will also gain practical knowledge on risk probability framework, risk scoring, and risk impact ranges, along with an understanding of the procurement risk cycle. By the end of the course, participants will be equipped with the necessary expertise to identify, assess, and mitigate procurement risks to ensure project success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Procurement Risk Management Self-paced pre-recorded learning content on this topic. Project Procurement Risk Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Project Managers Procurement Managers Risk Management Professionals Contract Administrators Supply Chain Managers Purchasing Managers Operations Managers Quality Assurance Managers Business Owners Anyone Involved in Project Procurement Processes. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.