At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00
Enhance your skills in child care with our all-encompassing bundle of 8 courses, titled: Child Care (Child Development, Psychology, Child Protection). This remarkable bundle encompasses 3 QLS endorsed courses: Child Development, Child Psychology Diploma, and Child Protection, each featuring a hardcopy certificate as proof of your expertise. The bundle also features 5 relevant CPD QS accredited courses: Advanced Safeguarding Children, Domestic Violence and Abuse Awareness, Child Neglect Awareness, Child Attachment, and Mental Health Nursing. Deepen your theoretical understanding of Child Care, with a focus on Child Development and Psychology, and gain the tools necessary to ensure Child Protection. Embrace the opportunity to amplify your knowledge with this indispensable collection of theoretical courses. Key Features of the Child Care (Child Development, Psychology, Child Protection) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Child Care (Child Development, Psychology, Child Protection) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Child Development QLS Course 02: Child Psychology Diploma QLS Course 03: Child Protection 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Advanced Safeguarding Children (Level 2 Safeguarding) Course 02: Domestic Violence and Abuse Awareness Diploma Course 03: Child Neglect Awareness Certificate Course Course 04: Child Attachment Diploma Course 05: Mental Health Nursing In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Child Care (Child Development, Psychology, Child Protection) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the key concepts of Child Development and Child Psychology. Gain knowledge about Child Protection methods and strategies. Learn Advanced Safeguarding Children techniques. Understand the effects and implications of Domestic Violence and Child Abuse. Develop an awareness of Child Neglect. Understand the fundamentals of Child Attachment. Gain insight into Mental Health Nursing with a focus on children. This comprehensive bundle covers the pivotal aspects of child care, with a focus on Child Development, Psychology, and Protection. By understanding these core components, you can establish a robust theoretical foundation applicable in various childcare roles. The additional CPD QS accredited courses supplement this foundation by exploring Advanced Safeguarding Children, Domestic Violence and Abuse Awareness, Child Neglect, Child Attachment, and Mental Health Nursing. The benefits of undertaking these courses range from heightened awareness and understanding to the ability to provide better care for children in different situations. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in child care, child psychology, and child protection. Professionals working in the child care sector aiming to expand their knowledge base. Aspiring mental health nurses with a focus on child care. Individuals seeking to understand the impact of domestic violence and child neglect. Career path Childcare Worker: £15,000 - £22,000 per annum Child Psychologist: £30,000 - £50,000 per annum Child Protection Officer: £27,000 - £40,000 per annum Domestic Violence Support Worker: £20,000 - £30,000 per annum Child Mental Health Nurse: £25,000 - £40,000 per annum Family Support Worker: £20,000 - £35,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Diploma in Health and Social Care at QLS Level 5 Overview Learn new skills and develop your knowledge with the Diploma in Health and Social Care course that the Quality Licence Scheme has endorsed for its high-quality, non-supervised provision and training programmes. This course will educate you on the principles of health and social care. This Level 5 QLS-endorsed course is the perfect training ground for those who want to build a career in the relevant industry. The Diploma in Health and Social Care course will cover lessons on Mental Capacity Act, food safety, infection prevention and much more, Furthermore, you will develop the ability to safeguard vulnerable adults. In addition, the course will teach you the tricks for stress management. Enrol now and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why choose this Diploma in Health and Social Care at QLS Level 5 course Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate acknowledged by CPD after completing this course Standard-aligned lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Diploma In Health And Social Care At QLS Level 5 program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme An endorsed certificate will be issued for the learners as proof of their achievement after the completion of this course. After successful course completion, learners will be able to order an endorsed certificate as proof of their new achievement. Only for £99 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £4.99. Print copy by post is also available at an additional cost of £9.99 and same for PDF and printed transcripts. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The Diploma in Health And Social Care at QLS Level 5 has been specially designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Diploma in Health And Social Care at QLS Level 5. Enrol on the Diploma in Health And Social Care at QLS Level 5 and learn a new expert skill from anywhere, at any time! Course Content Health and Social Care Code of Conduct for Healthcare Support Workers and Adult Social Care 00:10:00 Human Rights and Healthcare 00:20:00 Care and Support Planning 00:15:00 Introduction and Overview 00:15:00 Health & Social Care Training - Principles of Advocacy 00:25:00 Mental Capacity Act 00:15:00 Health and Safety in Care Homes 01:00:00 Food Safety 00:20:00 Floor Cleaning and Its Impact on Slips & Trips 00:10:00 Getting to Grips with Hoisting People 00:20:00 Equality and Diversity 00:10:00 Handling Information 00:10:00 Infection prevention and Control 00:15:00 Privacy and Dignity 00:10:00 Communication Skills 00:30:00 Deprivation of Liberty Safeguards 00:25:00 Safeguarding Adults Awareness Session 00:20:00 Stress Management Part I 00:25:00 Stress Management Part II 00:15:00 The End of Life Care Strategy - Dying matters 00:30:00 Mock Exam Mock Exam - Health and Social Care Certificate Course 00:20:00 Final Exam Final Exam - Health and Social Care Certificate Course 00:20:00 Assignment Assignment - Health And Social Care 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Description Art Therapy Diploma Art Therapy, which is gaining popularity fast, began with the treatment of children and adults who were scarred emotionally and/or disabled physically, with the help of art and its creative process. For years, due to its various benefits, people of various ages from all strata of society have been finding solace in Art Therapy. In Art Therapy, an intentional use of art-making is done to address the psychological and emotional needs of the person in distress. Art Therapy makes use of art media and the creative processes it involves to address issues in areas like coping skills, self-expression, stress management and to strengthen a sense of identity. Clients who have gone through trauma, depression, grief and loss, substance abuse, chronic illness and more have received mental health treatment using Art Therapy. If you work as a therapist, social worker, counsellor, coach, psychologist, teacher or are a person who wishes to learn and understand a new field, and form of communication, then an education in Art Therapy is what you need. If you are an amateur trying to understand Art Therapy and gain more insight into the field with the aim of making a change in career to become an Art Therapist or an existing Art Therapist, therapist, psychologist, teacher, coach or parent trying to gain more knowledge about the field or to pick up new skills, the Art Therapy Diploma is the ideal course for you. Art Therapy Diploma is also ideal for a person who is interested in a career in Art Therapy but is not completely sure about investing time and money to gain a full Art Therapy qualification. What you will learn 1: A brief history of art therapy 2: Art therapy and the brain 3: Psychoanalytic, analytic, and object relations approaches 4: Humanistic approaches 5: Cognitive-behavioural approaches 6: Solution-focused and narrative approaches 7: Developmental art therapy 8: Expressive arts therapy and other multi-modal approaches Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
In this modern time, people are bound to have more reasons to be stressed. Factors like social, environmental and technological are just a few of these causes for people to be stressed. In this course that we developed has integrated lessons on cardio approaches to stress management and therapy. This program is detailed but also flexible to be able for the students to modify and incorporate their desired strategies. Within acceptable limits, students can study and attend courses at their own speed depending upon the time the are able to utilise. Health and wellness professionals wanting to gain more knowledge in cardio often complete this course easily and effectively without compromising their time and the quality of their learnings. Who is the course for? This course is for anyone or everyone who wants to live a healthy life as an individual or as a fitness or health professional help others. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience related to health and wellness will be of great advantage. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Cardio Fitness Basics course will be helpful and useful to these careers: Health Trainers Sports Coach Stress Management Specialists Wellness Instructors And Much More! Cardio Fitness Basics Aerobics Fan? Be Sure You Have These Tools to Work Up a Sweat 01:00:00 Treading Water - While Swimming Makes for a Great Workout 01:00:00 Beneficial Tools for a Great Workout in Your Pool 01:00:00 Heart Health at Home - Dig Out Your Jump Rope 00:30:00 Martial Arts Can Strike a Balance Both Physically and Mentally in Your Exercise Regiment 00:30:00 Mini-Trampolines - Do They Help or Hurt a Home Exercise Routine? 01:00:00 Need to Lose Weight? Diet and Exercise Go Hand in Hand 01:00:00 Park It -Take Advantage of Your Neighborhood Park for Exercise 01:00:00 Row Your Way to Weight Loss - Benefits of a Rowing Machine 01:00:00 Stair Climber and Gliders - What These Do for Your Workout Routines 01:00:00 The Basics on the Proper Use of a Treadmill 01:00:00 The Ins and Outs of Rebounding Exercise 01:00:00 The Most Beneficial Equipment for Your Cardio Workout 01:00:00 Why Treadmills Are so Versatile and Fit Any Lifestyle 00:30:00 Cardio Workout 00:15:00 Mock Exam Mock Exam- Cardio Fitness Basics 00:20:00 Final Exam Final Exam- Cardio Fitness Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Course overview A powerful team fuels business success. Productivity increases with the combined effort of a team. Take a practical approach to improve your team management skills and establish a strong workforce for your company with the Level 5 Team Management training. This exclusively designed Level 5 Team Management course will provide you with the core skills to build an energetic and efficient team. You will identify the essential elements for successful management and leadership. You will discover the best practices for talent management and learn how to motivate your team members to achieve the organization goals. The course will also educate you on the risk management process to create a healthy work culture. Now is the time to enroll and lead your team to success! Learning outcomes Gain the skills to effectively manage teams Develop a comprehensive understanding of management and leadership Learn how to build high performance teams Be able to motivate team members Learn how to recognize and develop team talent in your team Strengthen your ability in conflict management Develop your knowledge of risk management Be able to manage virtual teams Who is this course for Aspiring professionals interested in gaining team management skills to work as a team leader can take this Level 5 Team Management course. Existing leaders can also take this course for skills enhancement. The knowledge and abilities developed in the learning process will provide tremendous career opportunities. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The comprehensive Level 5 Team Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Team Manager Team Leader Operations Manager Human Resources Business Owner Level 5 Team Management Module 01: Defining Team Module 01: Defining Team 00:28:00 Module 02: Understanding Management and Leadership Module 02: Understanding Management and Leadership 00:26:00 Module 03: Building High Performing Teams Module 03: Building High Performing Teams 00:28:00 Module 04: Motivating Team Members Module 04: Motivating Team Members 00:37:00 Module 05: Talent Management Module 05: Talent Management 00:39:00 Module 06: Stress Management and Mental Health Module 06: Stress Management and Mental Health 00:23:00 Module 07: Succession Planning Module 07: Succession Planning 00:31:00 Module 08: Communication Skills Module 08: Communication Skills 00:42:00 Module 09: Negotiation Techniques Module 09: Negotiation Techniques 00:19:00 Module 10: Managing Change Module 10: Managing Change 00:21:00 Module 11: Managing Time Module 11: Managing Time 00:28:00 Module 12: Managing Conflict Module 12: Managing Conflict 00:31:00 Module 13: Risk Management Process Module 13: Risk Management Process 00:14:00 Module 14: Managing Virtual Teams Module 14: Managing Virtual Teams 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Give a compliment to your career and take it to the next level. This Conflict Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Conflict Management skills for your next job or elevate your skills for your next promotion, this Conflict Management bundle will help you stay ahead of the pack. Throughout the Conflict Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Conflict Management course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Conflict Management Bundle Consists of the following Premium courses: Course 01: Conflict Management Course 02: Equality and Diversity Course 03: Conflict Resolution Course 04: Stress Management Training Course 05: Mastering Organizational Chaos Course 06: Decision-Making Course 07: Assertiveness and Self Confidence Development Course 08: Leadership & Management Diploma Course 09: Effective Communication Skills Diploma Course 10: Motivation Skills Course 11: Cross-Cultural Awareness Training Course 12: UK Employment Law and Employee Rights Diploma Course 13: Crisis Management Course Course 14: Conflict Management Course 15: Operations Management Course 16: People Management Skills Level 3 Course 17: Paralegal Course 18: Counselling Training for Counsellors Course 19: Positive Psychology Masterclass Course 20: Time Management Enrol now in Conflict Management to advance your career, and use the premium study materials from Apex Learning. The Conflict Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conflict Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Conflict Management from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Conflict Management Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conflict Management bundle. Requirements This Conflict Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Conflict Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included
The Office Manager is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Office Manager consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Office Administration Introduction to Office Administration 00:15:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: Communication Skills Communication Skills 00:25:00 Module 04: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 01:25:00 Module 05: Organisational Skills Organisational Skills 01:16:00 Module 06: Conflict Management Conflict Management 00:15:00 Module 07: Stress Management Stress Management 00:17:00 Module 08: Time Management Time Management 00:38:00 Module 09: Professional Conduct and Ethics Professional Conduct and Ethics 00:08:00 Mock Exam Mock Exam - Office Manager 00:20:00 Final Exam Final Exam - Office Manager 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Self, Health & Wealth - Women In Business Leadership Programme £149 per month (6 Month Programme) Designed for ambitious women who are ready to elevate their leadership potential, including: Aspiring Leaders: Women who are seeking to step into leadership roles but may feel held back by self-doubt, imposter syndrome, or lack of confidence. Mid-level Managers: Women already in management who want to refine their leadership skills, increase their visibility, and breakthrough to senior leadership positions. Entrepreneurs and Business Owners: Women who run their own businesses and are looking to build resilience, manage their health, and secure financial empowerment to lead with impact. Women Seeking Career Advancement: Professionals who want to strengthen their personal brand, develop effective communication strategies, and learn how to negotiate and advocate for their financial worth. Programme Structure Over 6 Months 3 x Online Masterclasses: Jan/March/May 2025 3 x Face-to-Face Seminars: Feb/April/June 2025 3 x 1:1 Online Coaching Sessions: Booked to accommodate your schedule and individual learning objectives. Core topics 1. Self-Development: Breaking Personal Barriers Understanding Leadership Identity: Gain clarity on your leadership style and strengths. Learn how to align your values with your professional goals to create a purpose-driven leadership approach. Overcoming Self-Doubt: Strategies to build confidence and combat imposter syndrome. Identify mental barriers and limiting beliefs that may hold you back and unlock your leadership potential. Personal Brand Development: Craft an authentic personal brand and establish visibility in your organisation or industry. Enhance your influence with effective communication strategies and master delivering impactful presentations that showcase your expertise and boost your leadership presence. 2. Health and Resilience: Leading with Energy Building Resilience: Learn how to maintain resilience under pressure, adapt to change, and manage stress effectively. Explore strategies for bouncing back from setbacks and sustaining peak performance. Work-Life Integration: Practical tools for achieving a balance between professional ambitions and personal well-being. Discover how to create boundaries, manage energy levels, and ensure self-care remains a priority. Mental and Emotional Wellness: Techniques for fostering mental clarity and emotional intelligence. Learn how to cultivate mindfulness, manage negative emotions, and stay motivated during challenging times. 3. Wealth and Financial Empowerment: Owning Your Future Financial Literacy for Leaders: Understand key financial concepts and how they impact decision-making at the leadership level. Learn how to manage budgets and understand financial reports. Negotiating for Success: Master the art of negotiation to advocate for fair compensation, promotions, and leadership opportunities. Learn how to confidently ask for what you’re worth and break through the gender pay gap. Building Sustainable Wealth: Develop long-term financial strategies to secure your financial independence. From building income streams to planning for the future, learn how to make empowered financial decisions. For more information email: engage@puritas.org.uk or visit www.puritas.org.uk
Are you ready to advance your career in business management? With this exclusive Diploma in Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Diploma in Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Diploma in Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Diploma in Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Diploma in Operations Management course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Diploma in Operations Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in Operations Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Bundle Course << Course 01: Diploma in Operations Management Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 2 Certificate in Business Management Course 05: Level 5 Diploma in Business Analysis Course 06: Level 7 Diploma in Facilities Management Course Course 07: Level 7 Business Management Course Course 08: Minute Taking Course Course 09: Level 3 Business Administration Course 10: Level 5 Diploma in Risk Management Course Course 11: Level 5 Report Writing Course >> Other Benefits of Diploma in Operations Management Bundle Course << Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Diploma in Operations Management course] Course curriculum of Diploma in Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Diploma in Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this Diploma in Operations Management course because it does not require any advanced knowledge or skills. Career path This Diploma in Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included