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QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This IELTS bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this IELTS bundle will help you stay ahead of the pack. Throughout the IELTS programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Reach Advanced Level in English as a Foreign Language Course 02: IELTS Reading Academic Masterclass Course 03: IELTS Writing Task 1 Masterclass Course 04: IELTS Writing Task 2 Masterclass Course 05: IELTS Listening Masterclass Course 06: IELTS Speaking Masterclass Course 07: Understanding English Grammar Course 08: English Literature Course 09: 200 Common English Idioms and Phrases Course 10: Teaching English Online Course 11: Leadership in Teaching Enrol now, to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses including this IELTS Preparation Training Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Training course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules Training designed by expert instructors Learn about Preparation Training at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited Training course - improve the chance of gaining professional skills Curriculum of the Bundle Course 01: Reach Advanced Level in English as a Foreign Language Section 01: Introduction Section 02: Reading Section 03: Listening Section 04: Speaking Section 05: Writing Section 06: Final Section Course 02: IELTS Reading Academic Masterclass Introduction How to Answer 'Always In Order' Question How to Answer 'Mostly in Order' Questions How to Answer 'Not in Order' Questions How to Answer Reading Passages from Start to Finish Course 03: IELTS Writing Task 1 Masterclass Introduction Ingredients The Recipe Cooking- Putting It All Together Course 04: IELTS Writing Task 2 Masterclass Introduction Ingredients Recipe Cooking- Putting It All Together Course 05: IELTS Listening Masterclass Introduction Key Strategies and Tactics And Much More..... Course 06: IELTS Speaking Masterclass Introduction Ingredients The Recipe Cooking -Putting It All Together Course 07: Understanding English Grammar Introduction The core components Basic sentence structure Course 08: English Literature Elizabethan Drama and Shakespeare's Hamlet Jacobean Literature and the Metaphysical Poets The Rise of the Novel and Satire The Emergence of American Literature The New England Renaissance The American Civil War Era and the Gilded Age Women Writers of the 19th Century British Romantic Poets and the Poetic Imagination Victorian Novels The Imagist Movements after World War I Modernist Fiction The Lost Generation Course 09: 200 Common English Idioms and Phrases Introduction Idioms and Phrases Course 10: Teaching English Online Introduction ESL for Children ESL for Adults Lesson Planning Tools & Technology Finding & Managing Customers Run an ESL Business Going Forward Course 11: Leadership in Teaching An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership And much more... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our IELTS Preparation Training is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Reach Advanced Level in English as a Foreign Language) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The process of building and maintaining a good and healthy employee and supervisory relationship is an ongoing process. Along with building relationships, performance coaching is a great way to develop new skills and talents. Our Performance Coaching bundle can help you take your career to the next level. Performance coaching can be a great asset in developing a healthy competitive workplace environment. At the same time, it can be used to develop and hone the various necessary skills that are essential in order to give the required push to your career. So, whether to just hone your skills or to get ready for the upcoming promotion you are aiming for, developing the essential skills is always a good idea. Our Performance Coaching course bundle can guide and train you in all the necessary skills you might need to get ahead of the curve in your workplace. All the courses in this Performance Coaching bundle are well-researched and thoroughly detailed. This comprehensive course bundle can be just the thing to reach your next professional milestone. Along with this Performance Coaching course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Performance Coaching Bundle Consists of the following Premium courses: Course 01: Performance Coaching Course 02: Performance Management Course 03: Coaching & Mentoring Course 04: Leadership & Management Diploma Course 05: Workplace Confidentiality Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills Key features of this Performance Coaching course: This Performance Coaching bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Performance Coaching is entirely online 24/7 Learner support The Performance Coaching bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Performance Coaching expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Performance Coaching from any place in your own time without travelling for classes. Enrol now in Performance Coaching to advance your career, and use the premium study materials from Apex Learning. This Performance Coaching bundle entails 11 essential courses that can accelerate your career forward. Learning these skills will not only be beneficial for now, but they will also help you in every professional move you might make in the future. This Performance Coaching bundle consists of the following courses: Course 01: Performance Coaching Module 01: Introduction Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Course 02: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 03: Coaching & Mentoring Module 1: Introduction Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 04: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics And Much More... Course 05: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish the Performance Coaching course bundle. This Performance Coaching course is designed for: Students Academics of all background Office workers Corporate Job Holders Requirements Our Performance Coaching bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Completing the Performance Coaching Course bundle can open up various exciting career opportunities in sectors, such as: Business & Management Admin Accountancy & Finance Secretarial & PA Teaching & Mentoring The average salary for a Management Accountant can be £22,000- £55,000 per annum for anyone residing in the United Kingdom. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Performance Coaching) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview 'Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.' - Stephen Covey Leadership and management skills can be learned. You can enhance your leadership skills and gain a competitive edge over others by taking this Leadership and Management Diploma Course. This Leadership and Management Diploma Course aims to guide you through the process of becoming a successful leader. You'll start the course by gaining deep insights into the concepts of leadership. Gradually, the training will take you through the leadership theories and show you the steps to develop enlightened leadership. You will discover the various leadership styles and qualities and learn to implement them on your own.  The skills and knowledge you gain will help you motivate employees to be more productive and reach your organisational goals. This course will guide you in every possible way to develop your leadership skills, so you can be on your way to creating great future leaders!  Learning Outcomes Discover the theories on leadership Enrich your knowledge of network leadership Understand how to develop enlightened leadership Explore the various leadership styles and how to implement them Know the characteristics and qualities of a good leader Why You Should Choose Leadership and Management Diploma Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Leadership and Management Diploma Course is for anyone interested in gaining excellent leadership and management skills to drive business success. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Leadership and Management Diploma Course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This course will provide you with the necessary knowledge and skills required to succeed in this sector. You will be ready to enter the relevant job market after completing this course. On top of that, the course will enhance your ability to earn an average salary of £52,500 annually.  Leadership and Management: Part 1 (Fundamentals) Module 01: Understanding Management and Leadership 00:40:00 Module 02: Leadership Theories 00:25:00 Module 03: Improving Management and Leadership Performance 00:15:00 Module 04: High Performance Teams 00:32:00 Module 05: Business Process Management 00:28:00 Leadership and Management: Part 2 Organisational Skills 00:26:00 Module 02: Communication Skills 00:27:00 Module 03: Talent Management 00:00:00 Module 04: Motivating Employees 00:26:00 Module 05: Negotiation Techniques 00:15:00 Leadership and Management: Part 3 (Management) Module 01: Succession Planning 00:24:00 Module 02: Time Management 00:37:00 Module 03: Stress Management 00:15:00 Risk Management 00:35:00 Module 05: Managing Change 00:22:00 Leadership and Management: Part 4 (Advanced) Emotional Intelligence in Leadership 00:32:00 Managing Meetings and Giving Feedback 00:21:00 Dealing with Office Politics 00:34:00 Module 04: Managing Conflict 00:14:00 Corporate Responsibility and Ethics 00:14:00 Assignment Assignment - Level 3 Diploma in Leadership and Management 00:00:00

Imagine what it would be like if you could unlock a significant salary increase in your current job or open the doors to highly remunerated roles in the field of management and leadership. Across the United Kingdom, individuals working in these sectors can anticipate earnings of up to £90K yearly. Our expertly curated bundle is specifically designed to arm you with the knowledge needed to elevate your career, boost your earnings, and achieve unprecedented professional success. This unique bundle combines the insightful perspectives of three meticulously crafted courses - "Professional Development and Personal Well-being", "Workplace Performance Management", and "Leadership and Management Essential Skill". Our comprehensive approach ensures a holistic understanding of how personal development, performance strategies, and leadership competencies are intertwined, shaping your future professional growth and prosperity. Each course in this Professional Development, Leadership & Workplace Performance Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Learning Outcomes: Gain a comprehensive knowledge of personal well-being and its impact on professional performance. Understand the fundamentals of performance management, including techniques to boost productivity and efficiency in the workplace. Develop essential leadership and management skills, enhancing your ability to inspire and motivate teams. Learn to balance personal well-being and professional responsibilities, achieving a harmonious work-life balance. Acquire the ability to analyse and enhance workplace performance using strategic management tools. Enhance your decision-making, strategic planning, and communication skills, key aspects of effective leadership. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Professional Development and Personal Well-being Workplace Performance Management Leadership and Management Essential Skill The "Professional Development and Personal Well-being" course illuminates the symbiosis of personal well-being and professional growth and how to achieve both without compromise. Through a deep dive into personal development, you'll understand how mental resilience and stress management can significantly influence your professional performance. In "Workplace Performance Management", you'll master the art of managing performance in a professional setting. Unveiling the strategies to build a high-performance culture and drive productivity, this course will be pivotal in equipping you to evaluate and enhance the performance of your team, department, or even an entire organisation. The final part of our trifecta, "Leadership and Management Essential Skill", focuses on building the key attributes of an effective leader. This course gives you a chance to acquire skills in strategic decision-making, team motivation, and organisational planning, all fundamental to solid leadership and management. With a strong emphasis on performance throughout the courses, this bundle will play a vital role in transforming your career and life. It's time to invest in yourself and drive your professional performance to new heights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their leadership and management capabilities. Individuals aiming for a managerial or leadership role. Teams looking to improve their collective performance and productivity. Aspiring entrepreneurs who want to learn how to motivate and manage a team effectively. Any individual committed to personal growth and seeking to enhance their professional performance. Career path Team Leader: £30K - £45K/year Operations Manager: £35K - £60K/year Project Manager: £40K - £65K/year HR Manager: £35K - £60K/year Performance Analyst: £30K - £55K/year Entrepreneur: Variable Executive Leadership (CEO, CTO, CFO): £70K - £90K/year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Professional Development and Personal Well-being absolutely free! Upon finishing Workplace Performance Management and Leadership and Management Essential Skill, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Leadership & Management: Leadership & Management Course Online This Leadership & Management: Leadership & Management Course will help you advance your career by providing you with the most up-to-date leadership and management information. The Leadership & Management: Leadership & Management Course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. The term 'leader' refers to someone who is followed by others, while 'manager' refers to someone who has people working for them. To guide his or her team to achieve organizational goals, a successful business owner must be both an influential leader and an active manager. Whether you are a novice or a seasoned pro, this Leadership & Management: Leadership & Management Course will help you develop the leader within you. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Leadership & Management: Leadership & Management Course. This Leadership & Management: Leadership & Management Course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of the Leadership & Management: Leadership & Management Course, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Leadership & Management: Leadership & Management Course to learn how to improve your leadership and management skills. Main Course: Diploma in Leadership Management Course Free Courses: Course 01: Level 1 Business Management Course 02: Level 3 Business Administration Other Benefits of Diploma in Leadership Management Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Leadership & Management: Leadership & Management Course] Leadership & Management: Leadership & Management Course Online Industry Experts Designed this Leadership & Management Course into 10 detailed modules. Course Curriculum of Leadership & Management: Leadership & Management Course Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 9: Strategic Leadership Module 10: Stress Management Assessment Method of Leadership & Management Course After completing each module of the Leadership & Management: Leadership & Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Leadership & Management Course After completing the MCQ/Assignment assessment for this Leadership & Management: Leadership & Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Leadership & Management: Leadership & Management Course Online This Leadership & Management: Leadership & Management Course is for anyone serious about their professional development. This Leadership & Management: Leadership & Management Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership & Management: Leadership & Management Course. Requirements Leadership & Management: Leadership & Management Course Online Students who intend to enrol in this Leadership & Management: Leadership & Management Course must meet the following requirements: Leadership & Management: Good command of the English language Leadership & Management: Must be vivacious and self-driven Leadership & Management: Basic computer knowledge Leadership & Management: A minimum of 16 years of age is required Career path Leadership & Management: Leadership & Management Course Online Certificates Certificate of completion Digital certificate - Included

This Business Management course aims to provide learners with a fundamental understanding of the roles and responsibilities of the contemporary business manager. You will learn about leadership and management principles, the various challenges that working managers face, how to effectively manage resources for the benefit of the business, and how to improve your time management. This Business Management course also provides a valuable insight into organisational structures. Overall, the course allows you to gain extensive knowledge and understanding of the principles and practises behind key business management subjects. Learning outcomes After completing this Business Management course, the learner will be able to: Gain a solid understanding of business management in a contemporary setting. Understand the duties and responsibilities of a project manager. Investigate the organisational structures along with different business types and small business creation. Explore the effective and efficient management of business operations. Investigate functions, objectives and advantages of strategic performance management. Know how to manage time, stress and crises. Why Choose Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Business Management course. **Courses are included with this Business Management Course** Main Course: Business Management GIFT COURSES Course 01: Nursing Assistant Diploma Course 02: Ambulance Care Assistant [ Note: Free PDF certificate as soon as completing the Business Management course ] Course Curriculum Module 1: Management and Leadership Explained Different Leadership Styles Identifying Your Comfort Zone Performance Management Onboarding and Orientation Difference Between Managers and Leaders Different Types of Thinking What is Consequential Thinking? What is Ethics? Strategies of Influence Module 2: How to Manage Resources Overview of the Business Environment Significance of the Business Environment Different Types of Business Environment Different Types of Businesses Ownership Module 3: Effective Management of Time, Stress and Crises How to Prioritise Your Time? Crisis Management Defined What is Stress? Stress Management Strategies Assessment Method After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Management course is ideal for: Newcomers to business management. Anyone considering starting their own business. Existing small business managers. Candidates who are looking to upgrade their CVs for better job prospects. Those who are planning to go on to higher-level studies upon completion. Requirements There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Business Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Business Management, candidates may choose careers including: Business Consultant Buyer Business Analyst Receptionist Administration Secretary Certificates Certificate of completion Digital certificate - Included

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00