Register on the Line Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Line Management is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Line Management Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Line Management, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Line Management Introduction to Line Management 00:19:00 Module 02: Coaching and Mentoring Coaching and Mentoring 00:23:00 Module 03: Supervising, Motivating and Counselling Supervising, Motivating and Counselling 00:21:00 Module 04: Talent Management Talent Management 00:19:00 Module 05: Effective Communication Skills Effective Communication Skills 00:20:00 Module 06: Performance Appraisal Management Performance Appraisal Management 00:20:00 Module 07: Stress Management Stress Management 00:19:00 Module 08: Prioritising and Time Management Prioritising and Time Management 00:20:00 Module 09: Employee Relations Employee Relations 00:19:00 Module 10: Handling Conflict Handling Conflict 00:21:00 Module 11: Employment Law for Line Managers Employment Law for Line Managers 00:21:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Level 7 Leadership and Management Online Training This Level 7 Leadership and Management will help you advance your career by providing you with the most up-to-date leadership and management information. The course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Level 7 Leadership and Management course. This course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of the Level 7 Leadership and Management, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this course to learn how to improve your leadership and management skills. Courses are included in this Level 7 Leadership and Management Course 01: Level 7 Leadership and Management Course 02: Level 7 Life Coaching Course 03: Level 7 Diploma in Facilities Management Course 04: Level 5 Diploma in Business Analysis Course 05: Level 5 Negotiation Skills Course 06: Level 5 Retail Management Course 07: Level 4 Time Management Course 08: Level 3 Business Administration Course 09: Level 2 Diploma in Business Administration Course 10: Communication Skills Course 11: Networking Skills Training [ Note: Free PDF certificate as soon as completing the Level 7 Leadership and Management course ] Level 7 Leadership and Management Training Detailed course curriculum of the Level 7 Leadership and Management Course Module 01: Understanding Management and Leadership Module 02: Leadership over Yourself Module 03: Creativity and Innovation Module 04: Leadership and Teambuilding Module 05: Motivation and People Management Module 06: Communication and Leadership Module 07: Presentation, One-to-one Interview and Meeting Management Module 08: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method of Level 7 Leadership and Management After completing each module of the Level 7 Leadership and Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 7 Leadership and Management After completing the MCQ/Assignment assessment for this Level 7 Leadership and Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Level 7 Leadership and Management Online Training This Level 7 Leadership and Management course is for anyone serious about their professional development. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Level 7 Leadership and Management course. Requirements Level 7 Leadership and Management Training There are no specific requirements for this Level 7 Leadership and Management course because it does not require any advanced knowledge or skills. Career path Level 7 Leadership and Management Online Training Certificates Certificate of completion Digital certificate - Included
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Level 6 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Introducing the Diploma in HR Management & Recruitment Consultant - an extensive bundle of 18 courses designed to equip you with the knowledge and skills needed to excel in the dynamic field of Human Resources and Recruitment. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in HR management, recruitment strategies, crisis communication, performance management, and much more. Discover the theoretical insights and strategies required to thrive in these fields, and gain a competitive edge in your career. With the Diploma in HR Management & Recruitment Consultant, you will delve into the intricacies of HR management, understanding the principles and best practices to effectively navigate employee management, meeting coordination, and workplace confidentiality. Master the art of recruitment consulting, developing expertise in virtual interviewing techniques, change management, and negotiation skills. Explore crucial areas such as UK employment law, equality and diversity, and conflict management to ensure compliance and foster a harmonious work environment. We proudly offer 18 courses within the Diploma in HR Management & Recruitment Consultant bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: HR Management Diploma Course 02: Recruitment Consultant Diploma Course 03: HR - Crisis Communication Course 04: Virtual Interviewing for HR Course 05: Diploma In UK Employment Law Course 06: Diploma in Performance Management Course 07: Key Performance Indicators Professional Course 08: Become an Expert in Trello Course 09: Workplace Confidentiality Course 10: Change Management Course 11: Diploma in Employee Management Course 12: Diploma in Meeting Management Course 13: Equality and Diversity Course 14: Payroll Administrator Training Course 15: Time Management Course 16: Conflict Management Training Course 17: Level 2 Certificate in Workplace Management: Violence Course 18: Negotiation Skills Certificate In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a deep understanding of HR management principles and strategies. Develop essential skills in recruitment consulting and virtual interviewing. Gain expertise in crisis communication and change management. Comprehend UK employment law and its implications on HR practices. Learn effective performance management techniques and key performance indicators. Cultivate workplace confidentiality and ensure data protection. Enhance your proficiency in meeting management and conflict resolution. This comprehensive package offers 18 carefully curated courses, covering the fundamental aspects of HR management and recruitment strategies. Designed to provide you with a theoretical understanding of key concepts and practices, this bundle empowers you to make informed decisions and contribute significantly to the success of any organization. Dive into the intricate world of HR management and recruitment consulting, and unlock the potential for growth and advancement in your career. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and expertise. Recruitment consultants looking to expand their skill set. Individuals aspiring to pursue a career in HR management or recruitment consulting. Professionals in related fields seeking to broaden their understanding of HR practices. Career path HR Manager: £30,000 - £60,000 per year Recruitment Consultant: £25,000 - £40,000 per year HR Consultant: £30,000 - £50,000 per year Performance Manager: £30,000 - £50,000 per year Employment Law Advisor: £25,000 - £45,000 per year Training and Development Manager: £35,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
***24 Hour Limited Time Flash Sale*** Quality Management, Quality Tools & Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you feel frustrated by inefficiencies in your workplace? A recent study by the Chartered Institute of Procurement & Supply found that 42% of UK businesses lack strong process management, leading to wasted time and resources. Could improving quality management practices be the key to unlocking greater efficiency and profitability for your organisation? This course bundle equips you with the knowledge and tools to make that vision a reality. Are you ready to transform your career and become a valuable asset in today's competitive marketplace? Our Quality Management, Quality Tools & Project Management bundle combines the power of quality management principles, strategic planning, and industry-leading tools like Lean Six Sigma. You'll gain a thorough understanding of the ISO 9001 quality management system (QMS) framework, allowing you to implement best practices for continuous improvement. Master essential quality tools and methods to identify and eliminate inefficiencies in your processes. Develop your project management, material management, and facilities management skills, all essential aspects of delivering high-quality products and services. Key Features of the Quality Management, Quality Tools & Project Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Quality Management, Quality Tools & Strategic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Quality Management and Strategic Training - ISO 9001 QLS Course 02: Quality Tools and Methods Management QLS Course 03: Project Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: ISO 9001:2015 QMS Clauses AwarenessCourse 02: Advance Lean Six Sigma Black Belt CourseCourse 03: Process Improvement: How to Reduce WasteCourse 04: Material ManagementCourse 05: Facilities Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Quality Management, Quality Tools & Project Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Quality Management, Quality Tools & Project Management Gain an in-depth understanding of quality management systems, including ISO 9001. Acquire project management skills and learn to align them with quality goals. Understand the use of quality tools and methods for effective management. Get familiar with Lean Six Sigma methodology, its advanced techniques, and its benefits. Learn about process improvement and ways to reduce waste in production. Gain knowledge about effective material management and facility management. Understand the clauses and requirements of ISO 9001:2015 and their application in quality management. Enrol today and empower yourself to become a champion of quality and efficiency within your organisation. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Quality Management, Quality Tools & Project Management Get a free student ID card with Quality Management, Quality Tools & Project Management Training program (£10 postal charge will be applicable for international delivery) The Quality Management, Quality Tools & Project Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Quality Management, Quality Tools & Project Management course materials The Quality Management, Quality Tools & Project Management comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Diploma in Quality Management at QLS Level 4 Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits QLS Course 02: Quality Tools and Methods Management Introduction. The 7 Basic Quality Tools. The Problem Solving Process. Problem Solving Methods. The Preventive Tools. Conclusion. QLS Course 03: Project Management Module 01:Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Quality professionals Process improvement specialists Business leaders Procurement specialists Facility managers Requirements No prior background or expertise is required for this Quality Management, Quality Tools & Project Management bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Quality Management Officer - £35,000 - £45,000 Process Improvement Manager - £45,000 - £60,000 Lean Six Sigma Consultant - £50,000 - £70,000 Material Management Specialist - £40,000 - £55,000 Facilities Management Director - £65,000 - £85,000 Certificates Hard copy certificate Hard copy certificate - Included Advanced Diploma in Project Management at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Quality Management at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations
***24 Hour Limited Time Flash Sale*** Speech Therapy, SEN Teaching & British Sign Language -QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Empower yourself with the knowledge to make a difference in lives with our "Speech Therapy, SEN Teaching & British Sign Language" course bundle. This comprehensive learning package offers 8 top-notch courses to bring out your potential as an empathetic, informed and versatile educator. Dive into the realms of Speech and Language Therapy, SEN Teaching, and British Sign Language with our QLS-endorsed courses. These endorsed courses also provide you a hardcopy certificate, a testament to your dedication and competence. Next, expand your horizons with our 5 CPD QS accredited courses, meticulously designed to augment your learning in relevant areas. Grasp the foundation of Phonics in Early Years Settings, familiarise with the Early Years Foundation Stage (EYFS), and explore Autism. Also, enhance your Teaching abilities with our Teacher Training course, and refine your English Language and Grammar skills. Whether you're an aspiring educator or a professional seeking advancement, this Speech Therapy, SEN Teaching & British Sign Language course bundle is your ticket to a future brimming with possibilities. Let the transformative journey begin, where you turn theory into change! Key Features of the Speech Therapy, SEN Teaching & British Sign Language Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Speech Therapy, SEN Teaching & British Sign Language bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Speech And Language Therapy QLS Course 02: SEN Teaching QLS Course 03: British Sign Language 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Phonics in Early Years Settings Course 02: Early Years Foundation Stage (EYFS) Course 03: Autism Course 04: Teaching: Teacher Training Course 05: English Language and Grammar Course In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Speech Therapy, SEN Teaching & British Sign Language courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Speech Therapy, SEN Teaching & British Sign Language Bundle: Upon completion of this Speech Therapy, SEN Teaching & British Sign Language bundle, learners will be able to: Understand and apply principles of Speech and Language Therapy. Develop competencies in SEN Teaching and British Sign Language. Implement Phonics in Early Years Settings and understand the EYFS framework. Gain insights into Autism and techniques for managing it. Enhance teaching skills and understand various teaching methodologies. Improve English Language and Grammar skills. Navigate challenges and create solutions in a diverse learning environment. Our "Speech Therapy, SEN Teaching & British Sign Language" course bundle is a compendium of key learning areas, thoughtfully put together for a holistic learning experience. It begins with an in-depth exploration into Speech and Language Therapy, SEN Teaching, and British Sign Language. These subjects not only equip you with vital therapeutic and communicative skills but also set the stage for a deeper understanding of individual learning needs. The second half of the Speech Therapy, SEN Teaching & British Sign Language bundle encapsulates crucial areas like Phonics in Early Years Settings, EYFS, Autism, Teacher Training, and English Language and Grammar. These courses empower you with an array of skills, enabling you to engage with learners of varying abilities and needs. All these components come together to give you a well-rounded understanding of the intricacies of education, helping you bring about meaningful change in lives. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Speech Therapy, SEN Teaching & British Sign Language bundle is ideal for: Aspiring educators seeking a comprehensive understanding of varied teaching methodologies. Professional educators wanting to enhance their skills in SEN teaching and Speech Therapy. Individuals interested in learning British Sign Language. Parents or caregivers looking to better understand and support children with special needs. Career path Speech and Language Therapist, median salary £33,000 per annum. SEN Teacher, median salary £30,000 per annum. Early Years Teacher, median salary £24,373 per annum. British Sign Language Interpreter, median salary £29,000 per annum. Autism Support Worker, median salary £17,500 per annum. English Language Teacher, median salary £28,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included