1755 Stress Management courses in Linlithgow delivered On Demand

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Embark on the voyage to leadership mastery with our comprehensive "Advanced Leadership & Management Diploma" bundle. Within this collection of 18 specialized courses, you'll find a reservoir of theoretical knowledge covering an array of crucial management subjects, from project and team management to office administration and cross-cultural awareness. In a world that prizes effective management and assertive leadership, our bundle is your comprehensive guide to outshine the competition. It's time to boost your theoretical acumen, expand your leadership horizons, and steer your team to unparalleled success with the Advanced Leadership & Management Diploma bundle. Your journey to extraordinary leadership begins here! We proudly offer 18 courses within the Advanced Leadership & Management Diploma bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Leadership & Management Course 02: Project Management Course 03: Team Management and Leadership Development Training Course 04: Team Leader Course 05: Compliance Risk and Management Course 06: Agile Project Management Course 07:Course 08: Office Administration & Skills Diploma Course 09: Diploma in Performance Management Course 10: Diploma in Employee Management Course 11: Team Building & Management Diploma Course 12: Self Esteem & Confidence Building Course 13: Critical Thinking in The Workplace Course 14: Diploma in Meeting Management Course 15: Cross-Cultural Awareness Training Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Level 3: Public Speaking Diploma Course Course 18: Confidence Building & Assertiveness In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of Leadership & Management: Gain a comprehensive theoretical understanding of Leadership & Management principles. Understand Leadership & Management methodologies, particularly agile techniques. Develop abilities for effective team Leadership & Management. Master the skills required for efficient Leadership & Management. Enhance your ability to manage compliance risks and drive performance. Understand the importance of cross-cultural awareness and critical thinking in the workplace with our Leadership & Management Gain expertise in goal setting, public speaking, and building self-esteem and confidence. This Advanced Leadership & Management Diploma bundle covers topics from project and team management to performance optimization and office administration. Each course has been carefully curated to provide a solid theoretical foundation that prepares you to lead with confidence and manage with efficiency. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Team Leader Office Administrator Project Manager Compliance Manager Agile Project Manager Management Consultant Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Are you ready to advance your career in business management? With this exclusive Operations Management - Level 7, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management - Level 7 is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management - Level 7 aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Operations Management - Level 7 qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management - Level 7 prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Operations Management - Level 7 course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose Level 7 Diploma in Operations Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Bundle Course << Course 01: Operations Management - Level 7 Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Diploma in Business Analysis Course 05: Level 2 Certificate in Business Management Course 06: Level 2 Diploma in Business Administration Course 07: Level 3 Business Administration >> Other Benefits of this Bundle Course << Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Operations Management - Level 7 course] Detailed course curriculum of the Operations Management - Level 7 Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Operations Management - Level 7 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Operations Management - Level 7 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Operations Management - Level 7 course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this Operations Management - Level 7 course because it does not require any advanced knowledge or skills. Career path This Operations Management - Level 7 could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

In order to grow, every organisation must embrace change. Develop the skills and ability to manage the changes in your company with the Change Management course. This course will educate you on the vitals of change management making you a valuable asset to your organisation. The Change Management course is packed with valuable information. In this course, you will learn about the fundamentals of communication and stakeholder management. It will demonstrate the essentials of crisis management. From this training, you will be able to develop the core skills required for HR management, conflict management and performance management. The course will also include valuable lessons on project management and help you grasp the techniques of risk management. After completing the course, you will receive a certificate of achievement. This certificate will help you impress your current or future employers. So, join now and boost your career! Learning Outcomes Grasp the principles and methodologies that underpin effective change management. Understand the psychological and organizational dynamics of change on individuals and entities. Master communication strategies and stakeholder engagement crucial for successful transitions. Apply human resource management techniques to support individuals and teams through change. Navigate crises, conflicts, and attention management with resilience and strategic acumen. Why choose this Change Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Change Management course for? Aspiring change management professionals seeking expertise. Business leaders aiming to drive and navigate organizational change. Human resource practitioners involved in change initiatives. Project managers wanting to enhance change implementation skills. Individuals interested in crisis and conflict management in dynamic environments. Career path Change Management Consultant: £40,000 - £60,000 Organizational Development Manager: £45,000 - £70,000 Human Resource Director: £50,000 - £80,000 Project Manager: £40,000 - £65,000 Crisis Management Specialist: £35,000 - £55,000 Communication Strategist: £35,000 - £50,000 Prerequisites This Change Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Change Management Change Management 00:24:00 Module 02: Change and the Individual Change and the Individual 00:32:00 Module 03: Change and the Organisation Change and the Organisation 00:33:00 Module 04: Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:17:00 Module 05: Human Resource Management Human Resource Management 00:18:00 Module 06: Crisis Management Crisis Management 00:26:00 Module 07: Conflict Management Conflict Management 00:15:00 Module 08: Attention Management Attention Management 00:33:00 Module 09: Performance Management Performance Management 00:19:00 Module 10: Project Management Project Management 00:20:00 Module 11: Risk Assessment and Management Risk Assessment and Management 00:16:00 Module 12: Stress Management Stress Management 00:17:00

Give a compliment to your career and take it to the next level. This UK Payroll will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this UK Payroll bundle will help you stay ahead of the pack. Throughout the UK Payroll programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this UK Payroll course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This UK Payroll Bundle Consists of the following Premium courses: Course 01: Payroll Management - Diploma Course 02: Sage 50 Payroll Advanced Diploma Course 03: Pension UK Course 04: Employment Law Level 3 Course 05: Law and Contracts - Level 2 Course 06: Recruitment Consultant - Level 4 Course 07: Virtual Interviewing for HR Course 08: Level 3 Tax Accounting Course 09: Microsoft Excel Level 3 Course 10: Stress Management Training Course 11: Time Management Enrol now in UK Payroll to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your UK Payroll expertise and essential knowledge, which will assist you in reaching your goal.Moreover, you can learn from any place in your own time without travelling for classes. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this UK Payroll bundle. Requirements This UK Payroll course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Payroll Management - Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Audit & Performance Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The HR Audit & Performance Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Audit & Performance Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Audit & Performance Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :HR Management Level 3 Course 02 :Employment Law Level 3 Course 03 :Human Resources (HR) Audit Course 04 :Payroll Management Course Course 05 :Office Administration Certificate Course 06 :Virtual Interviewing for HR Course 07 :Virtual Training Masterclass Course 08 :Paralegal Course 09 :HR and Marketing Level 4 Course 10 :Recruitment Officer Diploma Course 11 :HR and Recruitment Consultant Training Course 12 :HR - Crisis Communication Course 13 :HR Assistant Skills Certification Course 14 :Motivational Interviewing Course 15 :Motivation Skills Course 16 :People Management Skills Level 3 Course 17 :Team Management Course 18 :Organizational Behaviour, HR and Leadership Course 19 :Dealing With Difficult People Training Course Course 20 :Delegation Skills Course 21 :Interpersonal Skills in Management Course 22 :Effective Listening Skills for Leaders Course 23 :Personal and Networking Skills Course 24 :Performance Centered Asset Management Course 25: Office Skills and Administration Management Diploma Course 26: Payroll Management and Systems Diploma Course 27: Contract Management Course Course 28: Workplace Stress Management Course 29: Positive Psychology Masterclass Course 30: Emotional Intelligence and Human Behaviour 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Learning Outcome This tailor-made HR Audit & Performance Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Audit & Performance Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Audit & Performance Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Audit & Performance Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Strategies to Manage Stress and Weather Storms in the Workplace. This course is based upon the book "The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace" by Robin Hills (ISBN: 1909116599).

***24 Hour Limited Time Flash Sale*** Financial Investigator, Financial Analysis, Internal Audit QLS Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into the captivating world of finance with our meticulously assembled course bundle titled "Financial Investigator, Financial Analysis, Internal Audit Endorsed Training". This exclusive bundle offers three QLS-endorsed courses designed to shape your understanding of critical areas such as financial analysis, internal audit skills, and investigating financial crimes. Showcase your commitment to professional development with the hardcopy certificates you'll receive on completing the QLS-endorsed courses. But the learning journey extends even further. Included in this bundle are five vital CPD QS accredited courses, providing a wealth of knowledge in Anti-Money Laundering (AML) training, KYC protocols, corporate finance, financial reporting, and financial management. Elevate your financial knowledge and pave your career path in the finance sector with our comprehensive course bundle on Financial Investigation, Financial Analysis, and Internal Audit Skills. Key Features of the Financial Investigator, Financial Analysis, Internal audit endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Financial Investigator, Financial Analysis, Internal audit endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Financial Analysis QLS Course 02: Internal audit skills QLS Course 03: Financial Investigator : Financial Crimes 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Anti-Money Laundering (AML) Training Course 02: KYC Course 03: Corporate Finance Course 04: Financial Reporting Course 05: Financial Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Financial Investigator, Financial Analysis, Internal audit endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By the end of this Financial Investigator, Financial Analysis, Internal audit endorsed Training bundle course, learners will be able to: Comprehend the intricacies of financial analysis for informed decision-making. Develop internal audit skills for thorough and effective auditing processes. Understand the nuances of investigating financial crimes. Get introduced to Anti-Money Laundering (AML) measures and KYC protocols. Gain knowledge of corporate finance principles and strategies. Learn how to prepare and interpret financial reports. Understand key principles of effective financial management. Enhance your overall theoretical understanding of finance. The "Financial Investigator, Financial Analysis, Internal Audit Endorsed Training" bundle caters to individuals seeking in-depth knowledge of core financial concepts. It includes a varied range of topics, from financial analysis and internal auditing to investigating financial crimes. Each QLS-endorsed course dives deep into its respective subject, equipping learners with comprehensive knowledge and a theoretical foundation. In addition, five CPD QS accredited courses further your understanding, exploring Anti-Money Laundering (AML) training, KYC, corporate finance, financial reporting, and financial management. Every course offers a unique perspective on finance, enhancing your theoretical grasp of the field and offering a boost to your career prospects. Discover the benefits of learning these critical financial skills with our robust Financial Investigator, Financial Analysis, Internal audit endorsed Training course bundle. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Investigator, Financial Analysis, Internal audit endorsed Training Skills bundle course is ideal for: Individuals looking to start a career in financial investigation or analysis. Professionals in the finance sector keen to expand their theoretical knowledge. Internal auditors seeking to strengthen their auditing skills. Anyone interested in gaining a broad understanding of finance. Career path Upon completing this bundle, you can pursue various career paths in Financial Investigator, Financial Analysis, Internal audit endorsed Training with positions such as: Financial Investigator - Salary range in the UK: £30,000 - £60,000 per year. Financial Analyst - Salary range in the UK: £30,000 - £60,000 per year. Internal Audit Manager - Salary range in the UK: £45,000 - £80,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Content Management (Copywriting, SEO, Email Writing) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Elevate your content mastery with our exclusive Content Management bundle, a curated collection of 8 transformative courses. This bundle comes enriched with three QLS-endorsed courses: 'Content Management', 'SEO Masterclass', and 'Email Writing Training for Leadership Success.' With these, you receive prestigious hardcopy certificates to authenticate your competence and boost your profile. Moreover, we've added five more relevant CPD QS accredited courses to complete your content-centric education. Explore 'Content Writing & Copy Writing For SEO and Sales', delve into 'Content Creation and Content Marketing Certificate', augment your skills with 'Advanced Certificate in Content Writing', refine your email prowess with 'Certificate in Email Content Writing' and ignite your creativity through the 'Creative Writing Course - Short Stories.' This bundle is your passport to comprehensive content knowledge, refining your copywriting, SEO, and email writing abilities. Unleash your content potential, shape your future and redefine content management! Key Features of the Content Management (Copywriting, SEO, Email Writing) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Content Management (Copywriting, SEO, Email Writing) bundle, providing you with industry-recognised qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Content Management QLS Course 02: SEO Masterclass QLS Course 03: Email Writing Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Content Writing & Copy Writing For SEO and SalesCourse 02: Content Creation and Content Marketing CertificateCourse 03: Advanced Certificate in Content WritingCourse 04: Certificate in Email Content WritingCourse 05: Creative Writing Course - Short Stories In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Content Management (Copywriting, SEO, Email Writing) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain comprehensive knowledge of effective content creation and management strategies. Master the art of SEO and understand how it influences content visibility. Develop advanced email writing skills to enhance leadership communication. Learn to create engaging, SEO-friendly, and sales-driven content. Discover strategies for successful content marketing. Understand the nuances of creative writing, particularly short stories. Develop the ability to write powerful content across different platforms. This distinctive bundle of eight courses focuses on providing theoretical knowledge on essential aspects of content creation, management, SEO, and email writing. Through the QLS-endorsed and CPD QS accredited courses, learners will delve deep into the art of crafting effective content that captures audience attention, promotes engagement, and drives sales. Each course is designed to augment your understanding of different facets of content, from SEO optimization to creative writing. These courses offer learners the opportunity to enhance their skill sets, increasing their marketability and employment prospects. The training provided in this bundle will help you understand the impact of well-written content, how to create it, and how to use it effectively for marketing, sales, and communication. With this bundle, you are well on your way to becoming a versatile content expert. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring content creators seeking theoretical knowledge in content management. Professionals in marketing, sales, or leadership roles wanting to enhance their content creation and communication skills. Business owners aiming to leverage content for brand promotion and engagement. Individuals interested in exploring various aspects of content writing, from SEO to creative writing. Career path Content Manager: Oversee and manage a company's content creation (£35,000 - £50,000) SEO Specialist: Enhance website visibility using SEO strategies (£25,000 - £40,000) Email Marketing Manager: Drive business growth through email campaigns (£30,000 - £45,000) Content Marketing Strategist: Develop and implement content marketing plans (£30,000 - £55,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included