This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This Gestalt Therapy Training course is a journey of self-awareness and therapeutic transformation where you will learn the principles of this holistic approach and acquire powerful techniques to address emotional blocks and achieve personal growth. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand what is Gestalt therapy and its origins Learn about different forms of psychotherapy and psychoanalysis in gestalt therapy Know how to establish an effective therapeutic relationship in Gestalt therapy Learn various philosophies and principles in Gestalt therapy such as 'self' and 'present awareness' Understand the concept of respect, social responsibility, and relationship in Gestalt therapy Learn about the phenomenological method, dialogical relationship, and field theoretical strategies Understand the experiment of freedom, theory of change, and the concept of mindfulness Learn Gestalt therapy techniques such as exercise and experiments, the empty chair technique, guided imagery and fantasy Know how to incorporate and effectively use the 'mindfulness' approach in gestalt therapy sessions Understand how several field theoretical strategies and methods are used in couple and group therapy Identify the strengths and limitations of Gestalt therapy Why Gestalt Therapy Training Course right for you? If you want to start a career as a gestalt therapist or simply want to develop new perspectives and induce positivity into your life, this course is for you. Gestalt therapy and counselling is a therapeutic method that encourages people to focus on the present rather than on previous events that can be harmful to mental health in a variety of ways. This comprehensive gestalt therapy training course will provide you with all of the necessary skills and credentials to change your mind about gestalt therapy. This course is designed to provide useful insight into the essential ideas and philosophy of gestalt therapy. You will acquire valuable knowledge about its history, psychoanalysis, and some Gestalt therapy ideas. You will also learn about the benefits and drawbacks of Gestalt therapy, as well as its essence and principles. Finally, it will help you gain valuable knowledge on a variety of gestalt therapy techniques, forms, and approaches that you can use in your work as a gestalt therapist. Upon successful completion of this course, you will be able to understand the theoretical strategies of gestalt therapy and how to apply them effectively to promote positivity and enhanced self-awareness in your life and the lives of others around you This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Gestalt Therapy Training Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction About the Instructor About the Course What is Psychotherapy Introduction to Gestalt Therapy What is Gestalt Therapy The Origins of Gestalt Approach Psychoanalysis & Gestalt Approach Forms of Psychotherapy Therapeutic Relationship in Gestalt Therapy Philosophy and Principles in Gestalt Therapy The 'Self' in Gestalt Therapy Gestalt 'present' Awareness The Concept of 'Respect' The Concept of 'Social Responsibility' The Concept of 'Relationship' in Gestalt The Concept of 'Relationship' in Gestalt Phenomenological Method Dialogical Relationship Field Theoretical Strategies Experimental Freedom The Theory of Change The Concept of 'Mindfulness' Gestalt Therapy Techniques Exercise and Experiments Discussing 'Dreams' (Dream Work) Exaggeration & Repetition Guided Imagery and Fantasy Suppressive Techniques Working with 'Unfinished Business Forms & Methods of Therapy Working with Couples Working with Groups Pros & Cons of Gestalt Therapy The Strengths of Gestalt Approach Critiques & Limitations Thank You and Good Bye! Who should take this course? This gestalt therapy training course is primarily aimed at: Counsellor Gestalt Therapist Psychologist Aspiring Psychologist/ Gestalt Therapist Students of Psychology This gestalt therapy training course is highly recommended for aspiring Gestalt therapists or interested professional therapists wishing to advance their careers. This training, on the other hand, isn't restricted to a specific profession or field of activity. It may also be valuable to a broader audience of people who want to learn more about gestalt therapy to help themselves or those around them to stimulate positivity into their lives by locating negative emotions in their bodies. Entry Requirements There are no academic entry requirements for this gestalt therapy training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This gestalt therapy training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
4 Part Guided Mediation Series on Practising Present Moment Awareness from The Heart of Presence with Mike Jenkins.
ð¨ Unleash Your Creative Potential with 'The Perfection of an Imperfect Artist' Online Course! ð Are you an artist striving for perfection but feeling stuck in your creative journey? Embrace the beauty of imperfection and unlock your true artistic brilliance with our transformative online course! ðï¸ What You'll Discover: Embrace Your Unique Style: Learn how imperfections can enhance your art and make it truly yours. Overcome Creative Blocks: Break free from self-doubt and perfectionism holding you back. Master Techniques: Hone your skills through practical exercises and expert guidance. Find Inspiration Everywhere: Turn flaws into strengths and let creativity flow effortlessly. ð Course Highlights: Engaging Video Lessons: Dive into insightful modules led by seasoned artists who understand your struggles. Practical Assignments: Apply techniques learned and witness immediate improvements in your art. Supportive Community: Connect with fellow artists, share experiences, and grow together. Personalized Feedback: Receive constructive critique and guidance tailored to your artistic journey. ð Who Is This For? Whether you're a painter, illustrator, sculptor, or creator in any medium, this course is designed to empower artists at any skill level. If you're ready to embrace imperfection and elevate your artistry, this course is your perfect canvas! ð¥ Join 'The Perfection of an Imperfect Artist' today and embark on a transformative journey toward artistic excellence! Course Curriculum
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ð Unlock Your Potential with 'Positive Thinking - The Art of Life' Course! ð Transform your life and embrace a brighter future with our exclusive online course - 'Positive Thinking - The Art of Life.' Discover the power of positive mindset and learn to navigate life's challenges with resilience and optimism. ð What You'll Gain: Master the Mindset: Uncover the secrets to cultivating a positive outlook in every aspect of your life. Boost Mental Resilience: Learn how to overcome obstacles and setbacks with confidence and grace. Create Lasting Change: Develop actionable strategies to reframe negative thoughts into empowering ones. Enhance Relationships: Harness positivity to strengthen connections and foster healthier, happier relationships. Achieve Personal Growth: Cultivate a mindset that fuels success and fulfillment in your endeavors. ð Course Highlights: Comprehensive modules designed by leading experts in positive psychology. Engaging video lessons, practical exercises, and downloadable resources. Interactive community forums for support, guidance, and shared experiences. Lifetime access to continually updated content and bonus materials. ð¯ Who Is This For? Individuals seeking a transformative shift towards a more positive and fulfilling life. Professionals aiming to enhance their leadership skills and productivity. Anyone looking to break free from negativity and embrace a more joyful existence. Join countless others who have unlocked the power of positive thinking and witnessed incredible transformations in their lives! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00
ð Unlock Your Potential with 'Change - Moving Forward' Online Course! ð Are you ready to embrace the transformative power of change and propel yourself towards a brighter, more fulfilling future? Introducing our groundbreaking online course: 'Change - Moving Forward.' ð What's Inside: ð 1. Navigate Change with Confidence: Learn practical strategies to navigate life's twists and turns with unwavering confidence. Embrace change as an opportunity for growth, not a hurdle. ð 2. Master the Art of Adaptability: Discover the secrets to adapting to new situations effortlessly. Acquire the skills that empower you to thrive in any environment. ð§âï¸ 3. Cultivate Resilience: Build a resilient mindset that bounces back from setbacks stronger than ever. Turn challenges into stepping stones towards success. ð¯ 4. Set and Achieve Goals: Unleash your full potential by setting meaningful goals and crafting a roadmap to achieve them. Break free from stagnation and propel yourself towards success. ð¥ 5. Effective Communication in Times of Change: Learn to communicate effectively during transitions. Strengthen your relationships and build a supportive network. ð 6. Embrace Continuous Improvement: Discover the joy of lifelong learning. Embrace change as a constant companion, propelling you towards continuous improvement and personal evolution. ð Why Choose 'Change - Moving Forward': â Expert Guidance: Our experienced instructors bring a wealth of knowledge and practical insights to guide you on your journey. ð Accessible Anytime, Anywhere: Access the course from the comfort of your home, fitting it seamlessly into your busy schedule. ð¡ Proven Strategies: Benefit from proven strategies and techniques that empower you to navigate change successfully. ð¤ Supportive Community: Connect with a community of like-minded individuals, sharing experiences and supporting each other on the path to positive change. ð Limited Time Offer - Act Now! Ready to take control of your destiny? Enroll in 'Change - Moving Forward' today and embark on a life-changing journey towards personal and professional success. Don't miss out on our limited-time offer. Seize the opportunity to transform your life! Embrace change, unlock your potential, and move forward with confidence! ð⨠Course Curriculum
ð Discover Your True Greatness! Enroll in 'Why You Are In Fact Great?' Online Course Today! ð Unleash the power within you and embrace your incredible potential with our transformative online course! Are you ready to uncover the amazing qualities that make you unique and exceptional? In this empowering course, you'll embark on a life-changing journey of self-discovery and self-empowerment. Led by renowned experts in personal development, 'Why You Are In Fact Great?' is designed to help you: ð Gain a deep understanding of your strengths and abilities. ð Overcome self-doubt and embrace your true worth. ð¡ Discover the keys to unlocking your full potential. ð Cultivate a positive mindset for success and fulfillment. ð Embrace self-love and build unshakable confidence. ð± Develop practical strategies for personal growth and achievement. This course isn't just about discovering your greatness; it's about celebrating it! Through engaging lessons, practical exercises, and insightful guidance, you'll embark on a journey of self-affirmation and empowerment like never before. Join a community of like-minded individuals committed to personal growth and positive change. Gain the tools and knowledge you need to break through limitations and live a life of purpose and fulfillment. Ready to realize your true potential and embrace your greatness? Enroll in 'Why You Are In Fact Great?' today and start your transformational journey towards a more confident, empowered, and fulfilled YOU! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00