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19405 Step courses

Marketing Certificate Course Level 2

4.3(43)

By John Academy

Description: Marketing is one kind of advertisement to make your business known and build a good position in the marketplace. You need this marketing in any business whether it's a big or small business. This course will be very beneficial for you to get proper knowledge of marketing. If you are a small business runner by this course you will learn to make marketing plan, applying the right strategies and how to develop your marketing message, and all the stuff related to marketing which will be beneficial for you to run your business smoothly. Learning Outcomes: Relate the crucial components for a marketing strategy, regardless the expansion of the business Execute tools as well as plans to generate a marketing formula supporting the development of their small business Apply the six steps to form, apply, along with recheck your marketing strategy Learn to leverage the best out of the internet as well as the social media marketing Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Marketing Certificate Course Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Marketing Certificate Course Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Marketing for Small Business 00:30:00 Elements of a Successful Marketing Message 01:00:00 The Marketing Cycle in Small Business 01:00:00 Identifying Marketing Strategies 01:00:00 Implementing Your Plan 01:00:00 Internet Marketing Basics 01:00:00 Mock Exam Mock Exam- Marketing Certificate Course Level 2 00:20:00 Final Exam Final Exam- Marketing Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Marketing Certificate Course Level 2
Delivered Online On Demand6 hours 25 minutes
£18

Visual Storytelling Training

4.3(43)

By John Academy

Description: Engage people and enable access to topics that are normally dry as a bone! 'Visual Storytelling' brings your complex topics alive. This Visual Storytelling Training is designed for you, if you are trainer and want to develop your training skills stronger, more memorable, and more engaging for learners by using visual storytelling and graphical techniques to create better learning experiences that lead to better retention. By this Visual Storytelling Training you will learn to describe how storyboarding leads to better training results, how to design training that uses storytelling to make memorable, compelling, and relevant to the audience, and much more. Learning Outcomes: Narrate the way storyboarding switches on to better training results Execute storyboarding methods to generate a strong basis for training Plan designs for training applying storytelling so that it becomes memorable, persuasive, as well as rightly applicable for the audience Assess technology tools to help determine the steps that will produce the best learning experience required for ample training Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Visual Storytelling Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Visual Storytelling Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 How Storytelling Can Boost Your Training Power 00:30:00 The Elements of a Powerful Story 00:45:00 Storyboarding Techniques 00:30:00 Bringing the Story to Life 00:30:00 Tools and Technology 00:15:00 Final Exam Final Exam- Visual Storytelling Training 00:20:00 Mock Exam Mock Exam- Visual Storytelling Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Visual Storytelling Training
Delivered Online On Demand3 hours 15 minutes
£18

RIDDOR Training Masterclass

4.3(43)

By John Academy

Course Overview Ensuring safety is the top priority for any workplace. Workplace safety makes your work smoother and more efficient. Learn how you can report and manage injuries and diseases at the workplace from this RIDDOR Training Masterclass course and ensure safety wherever you work. This RIDDOR Training Masterclass course will help you understand the principles of RIDDOR and its working procedures properly. You will learn about different diseases and risks of the workplace and how to prevent them. This course will teach you about business laws and regulations, health and safety precautions and risk assessment procedures. You will be able to understand the risk of working in any environment and handle those risks effectively. The easily understandable modules will help you to grasp the knowledge fast and memories them. This course will teach you RIDDOR techniques and principles from scratch. Learning Outcomes Familiarize with different types of work environment Understand how to handle injuries and diseases of your coworkers Be able to report any accident or casualties in the workplace Learn about the workplace health and safety laws Be able to manage health and safety regulations at your workplace Learn about different risk assessment tests Familiarize with common risks that might happen in the workplace Be able to communicate effectively with your co-workers in a dangerous situation Understand the steps of RIDDOR Who is this course for? This comprehensive RIDDOR Training Masterclass is ideal for those who want to understand the risks of workplace and take necessary safety measures. You will get a clear idea about risk assessment and management from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path RIDDOR Training Masterclass is a useful qualification to possess and would be beneficial for any related profession or industry such as: Employees Health And Safety Professionals Human Resource Professionals Team Leaders Supervisors Managers Maintenance Staffs Security Officers Business Owners Executives RIDDOR Training Masterclass Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

RIDDOR Training Masterclass
Delivered Online On Demand
£18

Certificate in Handling a Difficult Customer

4.3(43)

By John Academy

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate in Handling a Difficult Customer
Delivered Online On Demand5 hours 4 minutes
£18

MS Azure - Introduction

4.3(43)

By John Academy

Description Learn about different types of cloud service including Microsoft Azure with the MS Azure - Introduction service. Cloud service is the service made available to users on demand via the Internet from a cloud computing provider's servers. The types of cloud service can be divided based on the location and the service it provides. Based on the service, it can be divided into the following: IaaS (Infrastructure-as-a-Service) PaaS (Platform-as-a-Service) SaaS (Software-as-a-Service) or, Storage, Database, Information, Process, Application, Integration, Security, Management, Testing-as-a-service The course explains these cloud services with a special focus on the services provided by Microsoft Azure which is an open, flexible, enterprise-grade cloud computing platform developed by Microsoft for building, testing, deploying, and managing applications and services through a global network. You will learn the procedures of managing Azure from the Classic, New Portal and Azure PowerShell. You will know the steps of authenticating Azure PowerShell. To sum up, the course teaches you various types of cloud services along with the Microsoft Azure. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? MS Azure - Introduction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Azure - Introduction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Overview of Cloud Services What is the Cloud 00:03:00 Types of Cloud Services 00:04:00 Azure Data Centers 00:03:00 Setting up a Free Trial 00:04:00 Azure Service Overview Compute Services 00:02:00 Networking 00:02:00 Storage 00:02:00 Data and Analytics 00:02:00 Web and Mobile 00:03:00 Miscellaneous 00:02:00 Azure Deployment Models 00:06:00 Azure Management Interfaces 00:02:00 Azure Portal 00:06:00 Azure Powershell 00:07:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

MS Azure - Introduction
Delivered Online On Demand54 minutes
£18

Developing Code of Conduct

4.3(43)

By John Academy

Are you trying to create a principled environment? Do you want to learn the best practices on how to create an ethical environment? If yes, then join this course and build a solid ethical framework and foundation to orient employees to do the right thing. Description: Ever think about whether particular conduct is suitable or beyond the field of play? Maybe it fits in one setting, between specific individuals, however not proper in some other setting. Well, wonder no more! This course will provide you with the steps that will help you decide suitable lead and to explore tricky or touchy moral circumstances. Students will also utilise application practices, and a rich media prepare, to build their awareness and understanding and explore a guide to navigate the sometimes murky waters of ethics and proper set of standard rules. Who is the course for? Managers, supervisors and staff from various types of organisations. Individuals who are interested in improving their understanding of ethical issues. Business owners. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Developing Code of Conduct is a useful qualification to possess, and would be beneficial for the following professionals: Compliance and ethics director. Ethics officer. Record centre coordinator. Director (ethics and compliance). Much more. Developing Code of Conduct What Are Rules Of Conduct 01:00:00 Write A Mission Statement 00:30:00 How To Know Your Customers Expect 01:00:00 Keeping An Open The Lines Of Communication With Employees 01:00:00 How To Balance The Needs Of Customers And Employees 00:30:00 Adjust With Trial And Error And Maintain A Positive Attitude 01:00:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Developing Code of Conduct
Delivered Online On Demand5 hours 15 minutes
£18

Introduction to Web 3.0

4.3(43)

By John Academy

Do to wish learn about the future of the web? Want to learn about the web want to stay updated with the latest technology? Want 3.0? If your answer is yes to the above questions, then enrol now to benefit from the information provided in this course. Description: What is web 3.0? The web 3.0 is an advantageous application that enables the client to eliminate many included steps and gets the required data in the division of the time required for the more traditional style of browsing. Through this course, you will be introduced to web 3.0. You will also go through the process of shifting from web 2.0 to 3.0. You will also come across the various characteristics of the web 3.0. The web 3.0 is also known as the semantic web. You will also learn how does web 3.0 work. You will also go through the reasons how semantic web technology differs from existing data sharing technologies. Who is the course for? Aspiring developers. Students. For beginners who are willing to learn about web 3.0 from scratch. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Introduction Web 3.0 is a useful qualification to possess, and would be beneficial for the following careers: Web application developer. Developer/anaylst. Software engineer. Software developer. Web designer. Word press design. Java language developer. Introduction to Web 3.0 Introduction To Web 3.0 00:30:00 How To Move From Web 2.0 to Web 3.0 00:30:00 The Characteristic Of Web 3.0 00:30:00 What Is Mechanics Of Web 3.0 00:30:00 What Is Semantic Web - The Concept Behind Web 3.0 00:30:00 What Comes After Web 3.0? 00:30:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Introduction to Web 3.0
Delivered Online On Demand3 hours 15 minutes
£18

Business Plan Writing Course

4.3(43)

By John Academy

Description: If you've reviewed what a business plan is, and why you need one to start and grow your business, then it's time to dig into the process of actually writing a business plan. This Business Plan Writing Course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essentials steps are covered, including drafting the original document, identifying the audience, gathering information, researching, describing product plans, and marketing, sales, and accounting terms. So, create your own business plan and get a boost in your career by joining this course. Learning Outcomes: Research and analyze the individual components needed for a business plan Apply skills to create a business plan for different audiences, including investors, banks, and other stakeholders Explain the purpose and future of your business in easy to understand terms Use accounting terms to describe the future for their business Describe their marketing, sales, and planning strategies Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Plan Writing Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Plan Writing Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 What is a Business Plan For? 00:15:00 A General Business Plan Framework 00:15:00 Identifying Your Audience 00:15:00 Gathering and Analyzing Information 00:30:00 Defining Your Company 00:15:00 Getting to Work 00:05:00 Creating a Marketing Strategy 01:00:00 Creating the Sales Plan 00:15:00 Developing Financial Projections 00:30:00 Putting It All Together 00:15:00 Mock Exam Mock Exam- Business Plan Writing Course 00:20:00 Final Exam Final Exam- Business Plan Writing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Business Plan Writing Course
Delivered Online On Demand4 hours 20 minutes
£18

Budget Planning for Business

4.3(43)

By John Academy

Description: Why do some businesses thrive, while others die out of neglect? To encourage business growth an organization needs people who can come up with new ideas, sustainable business models, attainable financial projections and targeted business development plans that make a huge impact. In this course, we'll concentrate on the essentials of effective business development. You'll learn how to evaluate market opportunities, communicate business value and risks, and pitch new growth activities. Who is the course for This course is for students who are willing to start a new business as well as for Business owners who are looking for new frameworks that can help them take their business to an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Graduates with Budget Planning for Business qualify to: Business Analyst Human resource generalist Operations Manager Marketing Specialist Venture into entrepreneurship Creating your own successful businesses from the ground up. Budget Planning for Business Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Budget Planning for Business 00:20:00 Final Exam Final Exam- Budget Planning for Business 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Budget Planning for Business
Delivered Online On Demand4 hours 10 minutes
£18

Managing Difficult Conversations

4.3(43)

By John Academy

Description Influential conversation ability enriches your managerial capability. But most of the time, people do not know how to handle the situation with his conversational power. To become efficient in that particular area, you may look at Managing Difficult Conversations course. This course enables you to perceive the situation and to manage the ways of difficulties with pen and pencils. It provides you a guideline where you can understand situation and develops your conversational skill to present the difficulties smoothly. It teaches you how to keep calm and cool, present your attire with physical gesture and make an effective conversation to achieve your agreement for your organizational growth. It always helps you to focus on the main facts considering some valuable questions and situation. Actually, it aims at your presentation facts. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Managing Difficult Conversations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Managing Difficult Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Managing Difficult Conversations
Delivered Online On Demand26 minutes
£18