610 Step courses in London

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Infection prevention and control is essential for all businesses, particularly where the working environment or work activities could put employees and those around them at risk of infection. This includes those working in healthcare, in close contact with people or animals, and those involved in the cleaning of human and animal waste. Infections can be easily spread, but by understanding the correct steps to take, the risk of their occurrence can be both prevented and controlled.

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

This In House Training for the designated safeguarding lead in your school or college, we can offer a 4 or 6 hour course for 1 - 50 people, this can be delivered in your organisation during the day or evening at a times to suit your needs. Carry out your statutory responsibilities as a Designated safeguarding lead (DSL) with the DSL training courses and protect the children and young people you work with in schools and colleges in England.

AAT Bookkeeping Course If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, Foundation Certificate in Bookkeeping Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: Bookkeeping transactions Bookkeeping Controls Advanced Bookkeeping Final Accounts Preparation Indirect Tax

DATE: 7th March 2024 TIME: 4pm LOCATION: Studio A We are delighted to welcome back Film Buddy, who will once again be providing essential and easily-actionable guidance on how to take your first steps into the creative industries. Be sure to attend this event to get first-hand advice on how to advance your career, make essential connections and work your way onto professional productions.

DATE: Tuesday 25th June TIME: 4pm LOCATION: Studio A One of the first and most-important British LGBT+ films ever made,  My Beautiful Laundrette helped open discussion about gay identity, and is also influential in its portrayal not just of an LGBT+ couple, but of an inter-racial couple as well. Daniel Day-Lewis came storming into the world of cinema with his role as Johnny, a hardened street punk hiding his true identity. Director Stephen Frears captures the mood and vibe of Thatcher-era London, creating a time-capsule of a distant world we're unfamiliar with. Book your tickets in advance.

DATE: Wednesday 29th January TIME: 4pm LOCATION: Studio A ‘Film History’ kicks off this month with a favourite classic of both Stephen Spielberg and the Coen Brothers; Sullivan's Travels tells the story of a Hollywood movie director who, in pursuit of absolute truth and accuracy, makes himself homeless in order to better tell a story of life from the wrong side of the tracks. Book your ticket to come along to this exclusive screening and lecture.

This course concentrates on the legal requirements for risk assessments in the organisation and...