16053 Step courses in Cardiff delivered On Demand

Are you looking to enhance your Instagram Marketing and Promotion skills? If yes, then you have come to the right place. Our comprehensive course on Instagram Marketing and Promotion will assist you in producing the best possible outcome by mastering the Instagram Marketing and Promotion skills. The Instagram Marketing and Promotion course is for those who want to be successful. In the Instagram Marketing and Promotion course, you will learn the essential knowledge needed to become well versed in Instagram Marketing and Promotion. Our course starts with the basics of Instagram Marketing and Promotion and gradually progresses towards advanced topics. Therefore, each lesson of this Instagram Marketing and Promotion course is intuitive and easy to understand. Why would you choose the Instagram Marketing and Promotion course from Compliance Central: Lifetime access to Instagram Marketing and Promotion course materials Full tutor support is available from Monday to Friday with the Instagram Marketing and Promotion course Learn Instagram Marketing and Promotion skills at your own pace from the comfort of your home Gain a complete understanding of Instagram Marketing and Promotion course Accessible, informative Instagram Marketing and Promotion learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Instagram Marketing and Promotion Study Instagram Marketing and Promotion in your own time through your computer, tablet or mobile device Instagram Marketing and Promotion Curriculum Breakdown of the Instagram Marketing and Promotion Course Section 1: Welcome to the Course Section 2: Instagram Basics Section 3: Setting Up & Optimising Your Instagram Account Section 4: Important First Steps Section 5: What to Post on Instagram: Choose Your Content Style Section 6: Learn to Create Engaging Posts Section 7: Video Posts Section 8: Posting Section 9: Making Instagram Marketing Easy Section 10: How to Create 1 Month Content in Advance to Post on Your Account Section 11: Instagram Stories Section 12: Mistakes to Avoid on Instagram Section 13: Growing Account & Gaining Followers Section 14: Hacks, Tips & Tricks to Level Up Your Instagram Game Section 15: How to Earn Money from Your Instagram Account Section 16: Influencer Marketing: Earn Money with Instagram Section 17: Bonus: Instagram Marketing on Autopilot CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Instagram Marketing and Promotion course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Instagram Marketing and Promotion. It is also great for professionals who are already working in Instagram Marketing and Promotion and want to get promoted at work. Requirements To enrol in this Instagram Marketing and Promotion course, all you need is a basic understanding of the English Language and an internet connection. Career path The Instagram Marketing and Promotion course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Instagram Marketing and Promotion. Social Media Manager: £25,000 to £40,000 per year Digital Marketing Specialist: £28,000 to £45,000 per year Content Marketing Manager: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Autism & Dyslexia Awareness Diploma Online The Autism & Dyslexia Awareness Certificate provides a thorough review of autism, dyslexia, and ADHD, covering important features, common traits, and diverse varieties. It investigates the benefits and drawbacks of these illnesses, as well as practical solutions for assisting those with them, such as assistive technology and behavioural therapies. The Autism & Dyslexia Awareness course also discusses the legal and societal consequences of dyslexia as a disability. Moreover, the necessity of early intervention and the roles of parents, educators, and healthcare professionals in assisting people with autism. The Autism & Dyslexia Awareness Certificate is a self-paced online course that will give you the information and abilities you need to manage persons with these neurodivergent diseases. The course is suitable for educators, healthcare professionals, parents, and caregivers. So why wait? Join our team now and move steps further towards your dream. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding Autism (RQF) NCFE CACHE Level 2 Certificate in Understanding Autism TQUK Level 3 Certificate in Understanding Autism (RQF) Level 2 Certificate in Understanding Autism (RQF) Level 3 Certificate in Supporting Individuals with Learning Disabilities Level 3 Diploma in Supporting Teaching and Learning in Schools (Autism Pathway) Level 3 Award in Supporting Individuals with Dyslexia Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Autism Pathway) Level 2 Certificate in Awareness of Mental Health Problems Level 2 Certificate in Understanding Children and Young People's Mental Health Level 3 Certificate in Understanding Mental Health Level 4 Diploma in Adult Care (Learning Disability Pathway) [ Note: Free PDF certificate as soon as completing the Autism & Dyslexia Awareness course ] Autism & Dyslexia Awareness Detailed Course Curriculum of this Autism & Dyslexia Awareness Diploma Courses *** Autism Course *** Module 1: Introduction to Autism Spectrum Disorder (ASD) Module 2: Approaches to Helping People and Children with Autism Module 3: Diagnosis of Autism Module 4: Communication Module 5: Cognitive Styles and Functions in Autism Module 6: Autistic Behaviour Module 7: Organisation Systems with Autistic Individuals Module 8: Autism Awareness Module 9: Government Policies on Autism in England *** Dyslexia Course *** Module 1: An Overview Module 2: Learning Difficulties Module 3: Impact of Dyslexia in the Educational Setting Module 4: Helping Adults with Dyslexia Module 5: Dyslexia in the Workplace Module 6: Approaches in Dyslexia Module 7: Strengths and Rewards Module 8: Assessment and Evaluation Module 9: Dyslexia-Friendly Learning Environment Module 10: Relevant Law Assessment Method of Autism & Dyslexia Awareness After completing each module of the Autism & Dyslexia Awareness Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Autism & Dyslexia Awareness After completing the MCQ/Assignment assessment for this Autism & Dyslexia Awareness Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Autism & Dyslexia Awareness This Autism & Dyslexia Awareness is ideal for: Parents, Students, Teachers, and Job Seekers. Requirements Autism & Dyslexia Awareness There are no specific requirements for Autism & Dyslexia Awareness Course because it does not require any advanced knowledge or skills. Career path Autism & Dyslexia Awareness

If you work in confined spaces or are responsible for people who do, this Confined Space Awarenesscourse is designed to provide you with the necessary knowledge for performing routine procedures such as entering and exiting confined spaces. This Confined Space Awareness qualification can benefit professionals from a range of industries, such as: Trades Oil and Gas Construction Health and Safety Throughout this Confined Space Awareness course, you will learn the regulatory requirements and responsibilities, as well as the consequences of ignoring hazards. You will also gain a solid understanding of risk assessment steps and will be able to implement control measures. This Confined Space Awareness course will enlighten you by providing an overview of the safe work system and emergency procedures. Moreover, successful completion of this Working in Confined Spaces course will not only help you understand the capabilities of rescuers but will also assist you in developing your career if you are working in a confined space so that you will be able to efficiently get in, perform the necessary job, and work to safely exit that confined space. Learning Outcomes After completing Confined Spaces Awareness course, the learner will be able to: Gain a better understanding of the dangers of working. Understand the law regarding confined spaces. Know the procedures to assess and address risks. Identify imposed regulatory practices and employer responsibilities. Understand how to take necessary protective measures or conduct emergency procedures. Why Choose Confined Spaces Awareness Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Confined Spaces Awareness Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Main Course: Working in Confined Spaces *** Free Courses *** Course 01: Health & Social Care Course 02: Health and Wellbeing ***Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Confined Spaces Awareness course] Course Curriculum of *** Confined Spaces Awareness *** Module 01: A Brief Overview Module 02: Laws & Regulations Module 03: Risk Assessment Module 04: Safety Procedure Module 05: Emergency Procedures Assessment Method After completing each module of the Confined Space Awareness Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Confined Spaces Awareness course is suitable for: Health and Safety Officers Health and Safety Managers Individuals who need to work in confined spaces Individuals who might need to enter confined spaces Requirements There are no specific requirements for Confined Spaces Awareness course because it does not require any advanced knowledge or skills. Career path After completing Confined Spaces Awareness course, you will be eligible to work in the following fields: Mining Industry Storage Vessels Engineering Industry Excavation Industry Exploration Industry Mineral extraction Industry Automobile industry Certificates Certificate of completion Digital certificate - Included

Estimation: Construction Cost Estimation Course Online Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The Estimation: Construction Cost Estimation Course process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Estimation: Construction Cost Estimation Course is designed for anyone who wants to become a competent and confident Construction Manager. This Estimation: Construction Cost Estimation Course is designed by highly skilled professionals to provide you with an effective understanding of the cost estimation process in construction management. Learn how and why accurate construction project estimates are required while studying a breakdown of the estimating procedure and key planning processes. You will also learn the significance of estimating for variations, how project budgets must often be revised, and the risks of inaccurate estimation in this Estimation: Construction Cost Estimation Course. Special Offers of this Estimation: Construction Cost Estimation Course This Estimation: Construction Cost Estimation Course includes a FREE PDF Certificate. Lifetime access to this Estimation: Construction Cost Estimation Course Instant access to this Estimation: Construction Cost Estimation Course Get FREE Tutor Support from Monday to Friday in this Estimation: Construction Cost Estimation Course Main Course: Level 1 Construction Cost Estimation Other two courses that are included with our Estimation: Construction Cost Estimation Course Course 01: RIDDOR Training Course 02: Level 1 Health and Safety in a Construction Environment Others Benefits of Estimation: Construction Cost Estimation Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [Note: Free PDF certificate will be provided as soon as the Estimation: Construction Cost Estimation Course] Estimation: Construction Cost Estimation Course Online Industry Experts Designed this Estimation: Construction Cost Estimation Course into 3 detailed modules. Detailed Course Curriculum of Level 1 Construction Cost Estimation Course Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry Assessment Method of Construction Cost Estimation Course After completing each module of the Estimation: Construction Cost Estimation Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Construction Cost Estimation Course After completing the MCQ/Assignment assessment for this Estimation: Construction Cost Estimation Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Estimation: Construction Cost Estimation Course Online This Estimation: Construction Cost Estimation Course is ideal for: Managers, supervisors and team leaders Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs. Requirements Estimation: Construction Cost Estimation Course Online Students who intend to enrol in this Estimation: Construction Cost Estimation Course must meet the following requirements: Estimation: Good command of the English language. Estimation: Must be vivacious and self-driven Estimation: Basic computer knowledge. Estimation: A minimum of 16 years of age is required Career path Estimation: Construction Cost Estimation Course Online Opportunities included with our Estimation: Construction Cost Estimation Course Online: Cost Estimation - Construction Assistant Cost Estimation - Construction Coordinator Cost Estimation - Site Assistant Certificates Certificate of completion Digital certificate - Included

Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The construction cost estimation process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Level 1 Construction Cost Estimation course is designed for anyone who wants to become a competent and confident Construction Manager. This Construction Management and Cost Estimation course is designed by highly skilled professionals to provide you with an effective understanding of the cost estimation process in construction management. Learn how and why accurate construction project estimates are required while studying a breakdown of the estimating procedure and key planning processes. You will also learn the significance of estimating for variations, how project budgets must often be revised, and the risks of inaccurate estimation in this Construction Management and Cost Estimationcourse. Learning Outcomes After completing this Construction Management and Cost Estimation course, the learner will be able to: Understand the fundamentals of Construction Management. Understand the role & responsibilities of the Construction Supervisor. Understand the functions of Construction Management. Understand the phases of the Construction Project. Gain in-depth knowledge about Construction Inspection and Testing. Gain a solid understanding of cost estimation in the Construction industry. Why Choose Construction Management and Cost Estimation Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ----------------------------------------- Other two courses that are included with our Construction Management and Cost Estimation Bundle Course Course 01: RIDDOR Training Course 02: Construction Project Management Others Benefits of Construction Management and Cost Estimation Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [Note: Free PDF certificate will be provided as soon as the Construction Management and Cost Estimation Course is completed] Detailed Course Curriculum Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry ------------------------------------- Assessment Method After completing each module of the Construction Management and Cost Estimation Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Construction Management and Cost Estimation course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Construction Management and Cost Estimation course is ideal for: Managers, supervisors and team leaders Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs Requirements There are no specific requirements for this Construction Management and Cost Estimation bundle course because it does not require any advanced knowledge or skills. Career path Opportunities included with our Construction Management and Cost Estimation course: Cost Estimation - Construction Assistant Cost Estimation - Construction Coordinator Cost Estimation - Site Assistant Certificates Certificate of completion Digital certificate - Included

Working in Confined Spaces If you work in confined spaces or are responsible for people who do, this Working in Confined Spaces course is designed to provide you with the necessary knowledge for performing routine procedures such as entering and exiting confined spaces. This Confined Spaces qualification can benefit professionals from a range of industries, such as: Trades Oil and Gas Construction Health and Safety Throughout this Working in Confined Spaces course, you will learn the regulatory requirements and responsibilities, as well as the consequences of ignoring hazards. You will also gain a solid understanding of risk assessment steps and will be able to implement control measures. This Confined Spaces course will enlighten you by providing an overview of the safe work system and emergency procedures. Moreover, successful completion of this Working in Confined Spaces course will not only help you understand the capabilities of rescuers but will also assist you in developing your career if you are working in a confined space so that you will be able to efficiently get in, perform the necessary job, and work to safely exit that confined space. Learning Outcomes After completing Working in Confined Spaces Bundle course, the learner will be able to: Gain a better understanding of the dangers of working. Understand the law regarding confined spaces. Know the procedures to assess and address risks. Identify imposed regulatory practices and employer responsibilities. Understand how to take necessary protective measures or conduct emergency procedures. Why Choose Confined Spaces Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Main Course: Working in Confined Spaces Free Courses Course 01: Health & Social Care Course 02: Health and Wellbeing Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Confined Spaces course] Working in Confined Spaces Course Curriculum of Working in Confined Spaces Module 01: A Brief Overview Module 02: Laws & Regulations Module 03: Risk Assessment Module 04: Safety Procedure Module 05: Emergency Procedures Assessment Method of Working in Confined Spaces After completing each module of the Working in Confined Spaces Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Working in Confined Spaces After completing the MCQ/Assignment assessment for this Working in Confined Spaces course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Working in Confined Spaces This Working in Confined Spaces is suitable for: Health and Safety Officers Health and Safety Managers Individuals who need to work in confined spaces Individuals who might need to enter confined spaces Requirements Working in Confined Spaces There are no specific requirements for Confined Spaces course because it does not require any advanced knowledge or skills. Career path Working in Confined Spaces After completing Confined Spaces course, you will be eligible to work in the following fields: Mining Industry Storage Vessels Engineering Industry Excavation Industry Exploration Industry Mineral extraction Industry Automobile industry Certificates Certificate of completion Digital certificate - Included

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on Pharmacy Assistant 6:33:25 1: Module 01: Introduction to Pharmacy 12:25 2: Module 02: History and Development of Pharmacy 16:22 3: Module 03: The Pharmacy Team 13:26 4: Module 04: Training of the Pharmacy Team 27:00 5: Module 05: Coaching and Evaluation of the Pharmacy Team 08:51 6: Module 06: Standards for Pharmacy Professionals 17:57 7: Module 07: Guidance to Support the Standards for Pharmacy Professionals 59:15 8: Module 08: The Rights and Responsibilities of Pharmacy Professionals 37:30 9: Module 09: Pharmacy Practice 31:20 10: Module 10: Clinical Pharmacy Skills 51:30 11: Module 11: Offering Enhanced Services 38:19 12: Module 12: Prescribing 31:43 13: Module 13: Supplying Medication 24:30 14: Module 14: Responding to Symptoms 22:17 15: CPD Certificate - Free 01:00 Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking forward to Change Management Training, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! ***Get 2 FREE CPD accredited courses along with change management course*** Change management courses delve into the psychology and science of change and how we can deal with it. Change is everywhere, whether we like it or not, but change is hard to accept and accept easily. This is as true for leadership as it is for everyone else. That's where change management course's distinctive contributions are found. Courses you'll get- Course 01: Change Management Course 02: Time Management Skills Course 03: Office Skills Change Management course Basic Learning Outcomes: Recognise the necessity of Change Management and how people react to it Create a system that corresponds to it, so they can make educated judgments Develop your strategic thinking successfully put change into action by Change Management Recognise how we are affected by change and how we react to it Study the science and psychology of transformation Learn about an effective and sustainable transformation model and its many steps based on this information Discover some of the science that underlies our behavior and thought processes Reduce risk factors and learn stress management techniques Key Highlights for Change Management Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions You have the peace of mind that Change Management course provides the top of the range content in the market. So, stand out in the job market by completing Change Management course. Curriculum Breakdown: Curriculum of Change Management course: Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Along with 17 more Modules of gift courses. Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available Get CPD accredited certificate and add it to your resume to impress your employers. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Change Management course highly recommended for- Those in-charge of any organisation, institution, or establishment Students studying leadership and management Everyone else who is interested in learning more about the science of change Management. Requirements Students seeking to enrol for Along with the change Management course should meet the following requirements- Basic knowledge of English Language, which you have already. Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable internet/data connection for your devices. Career path After completing Change Management course, you can explore trendy and in-demand jobs, such as- Change Management Specialist Change Manager Management Consultant Human Resource Management Change Consultant Organisational Change Management Consultant Regulatory Change Project Manager Explore each of the roles available and how you can start your career in Along with Change Management course. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.