2222 Speaking courses

This Masterclass is designed to teach you how to harness the technique of anchoring to achieve peak states, enhance performance, and improve overall well-being.

Presentation Skills 1 Day Workshop in St Andrews

Presentation Skills 1 Day Workshop in Maidstone

English Learning Adventure (Elementary Level)

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Presentation Skills 1 Day Workshop in Manchester

Presentation Skills 1 Day Workshop in St Asaph

Presentation Skills 1 Day Workshop in Elgin

Course Overview Learn modern standard Arabic in no time, with this Arabic Tayseer Level 04 course. In this course, you will gain a complete understanding of the structure of the Arabic language and how the Arabic language is used in everyday conversations. It will develop your speaking, reading, writing and listening skills, improve your basic grammar and teach your proper pronunciation.  This complete beginners course will also introduce you to some common Arabic expressions. You will learn how to introduce yourself and greet people, and discuss basic topics such as the weather. This course is ideal for those who already have a basic understanding of the Arabic alphabet. Study as a part-time or full-time learner and get qualified online. This best selling Arabic Tayseer Level 04 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Arabic Tayseer Level 04 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Arabic Tayseer Level 04 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Arabic Tayseer Level 04 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Arabic Tayseer Level 04, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Arabic Tayseer Level 04 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Arabic Tayseer Level 04 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.