Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication 3 - Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place 4 - Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed 5 - Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures 6 - Speaking Like a STAR S = Situation T = Task A = Action R = Result Summary 7 - Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others 8 - Asking Good Questions Open Questions Closed Questions Probing Questions 9 - Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies 10 - Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips 11 - Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Embark on a transformative journey into English language education with the TEFL and Teaching Grammar course. Dive into the art of teaching English as a foreign language, exploring speaking, listening, reading, writing, and the intricacies of teaching grammar. Gain comprehensive insights into lesson planning, testing, and addressing diverse teaching scenarios. Learning Outcomes: Understand the intricacies of teaching English in various situations, adapting to needs and constraints. Explore diverse teaching approaches to effectively engage and educate learners. Master the art of teaching speaking skills, fostering effective communication and fluency. Develop strategies for teaching listening, enabling learners to comprehend and interact with spoken English. Enhance teaching methods for reading comprehension and analysis. Guide learners in improving their writing skills, including grammar and composition. Delve into the complexities of teaching grammar, equipping learners with accurate language usage. Develop proficiency in lesson planning and testing techniques for optimal learning outcomes. Why buy this TEFL and Teaching Grammar? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the TEFL and Teaching Grammar there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this TEFL and Teaching Grammar course for? This TEFL and Teaching Grammar does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring English Language Teachers and TEFL Professionals. Educators Interested in Enhancing Their Teaching Grammar Skills. Individuals Seeking a Career Change to English Language Education. Anyone Interested in Teaching English Language Skills Abroad. Prerequisites This TEFL and Teaching Grammar was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path A TEFL Certification can open up various TEFL jobs across the UK for you English Language Teacher (Abroad) - £20,000 to £40,000/year. TEFL Instructor - £25,000 to £45,000/year. English Language School Coordinator - £30,000 to £50,000/year. Curriculum Developer - £40,000 to £70,000/year. Educational Consultant - £50,000 to £80,000/year. Course Curriculum TEFL and Teaching Grammar Teaching in Different Situations: Needs and Constraints 01:00:00 Working With a Variety of Approaches 01:00:00 Teaching Speaking 01:00:00 Teaching Listening 01:00:00 Teaching Reading 01:00:00 Teaching Writing 01:00:00 Teaching Grammar 01:00:00 Lesson Planning and Testing 01:00:00 Recommended Reading Recommended Reading : TEFL and Teaching Grammar 00:00:00 Mock Exam Mock Exam - TEFL and Teaching Grammar 00:20:00 Final Exam Final Exam - TEFL and Teaching Grammar 00:20:00
Study abroad is about stepping out of your comfort zone, embracing a new culture and way of life, and coming home with unforgettable memories
This course uses a non-traditional approach that improves all 4 Language Skills using materials from the students' own school courses. The training also focuses on examination techniques.
Elevate your teaching capabilities with our comprehensive 120-Hour TESOL Diploma. Designed for aspiring English language educators, this course equips you with the essential skills for effective TESOL TEFL instruction, from grammar and sentence structure to classroom management and career readiness. Start your journey to becoming a proficient English teacher and open doors to global opportunities. Learning Outcomes Grasp foundational concepts of TESOL TEFL. Master essential English grammar and sentence structures. Develop comprehensive language skills in listening, speaking, reading, and writing. Implement effective classroom management strategies. Create engaging and educational lesson plans. Course Curriculum Introduction to TESOL TEFL Overview of the TESOL field, including historical developments, methodologies, and the global demand for English language education. Teaching Basics Fundamental teaching techniques, focusing on understanding learners' needs and the principles of effective English language instruction. Essential Grammar Knowledge In-depth exploration of English grammar, crucial for teaching and explaining language rules to students of all levels. Sentence Structure Detailed analysis of English sentence structures, essential for helping students construct correct and complex sentences. Language Skills Listening: Techniques to improve students' listening comprehension. Speaking: Strategies to enhance verbal communication skills. Reading: Methods to develop reading fluency and comprehension. Writing: Instruction on teaching writing skills from sentence formation to cohesive paragraphs. Pronunciation: Guidance on teaching accurate pronunciation, stress, and intonation. The Fundamentals of Classroom Management Best practices for managing a classroom effectively, including maintaining discipline and fostering a positive learning environment. Feedback and Correction Techniques for providing constructive feedback and corrections that encourage learning and improvement. Lesson Planning Skills for designing comprehensive lesson plans that meet learning objectives and cater to diverse student needs. Career Readiness Preparation for the TESOL job market, including resume writing, interview skills, and strategies for finding employment globally.
Recent statistics indicate a soaring demand for proficiency in Microsoft Power BI & Microsoft Excel, reflecting these tools' indispensable role in modern data analytics and business intelligence. With the digital landscape evolving rapidly, organisations seek adept professionals capable of harnessing the power of data for strategic decision-making. Our comprehensive Microsoft Power BI & Microsoft Excel QLS Endorsed Diploma bundle, comprising a range of QLS endorsed and CPD QS accredited courses, is meticulously designed to equip learners with advanced skills in Microsoft Power BI & Microsoft Excel, alongside essential competencies in big data analytics and career development. In today's data-driven world, proficiency in Microsoft Power BI & Microsoft Excel is not merely advantageous but imperative. As businesses strive to extract actionable insights from vast datasets, the demand for skilled professionals proficient in these tools continues to surge. Our Microsoft Power BI & Microsoft Excel bundle offers a holistic approach, combining technical expertise with personal development modules, ensuring learners emerge as well-rounded professionals equipped to thrive in the competitive landscape of data analytics and business intelligence. Bundle Includes: QLS Endorsed Courses: Course 01: Advanced Diploma in Microsoft Power BI at QLS Level 7 Course 02: Advanced Diploma in Microsoft Excel Complete Course 2019 at QLS Level 7 CPD QS Accredited Courses: Course 03: Big Data Analytics with PySpark Power BI and MongoDB Course 04: Big Data Analytics with PySpark Tableau Desktop and MongoDB Course 05: Develop Big Data Pipelines with R, Sparklyr & Power BI Course 06: Microsoft Office 365 Automation Course Course 07: Microsoft Outlook - 25 Must-Know Tips and Tricks Course 08: Microsoft Access - 25 Must-Know Tips and Tricks Course 09: Microsoft Excel - 25 Must-Know Formulas and Functions Course 10: Data Analysis and Forecasting in Excel Take your career to the next level with our Microsoft Power BI & Microsoft Excel bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 11: Career Development Plan Fundamentals Course 12: CV Writing and Job Searching Course 13: Networking Skills for Personal Success Course 14: Ace Your Presentations: Public Speaking Masterclass Course 15: Decision-Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Microsoft Power BI & Microsoft Excel bundle, endorsed by the prestigious QLS and accredited by CPD.Microsoft Power BI & Microsoft Excel QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Microsoft Power BI & Microsoft Excel bundle course, participants will: Master advanced techniques in Microsoft Power BI & Microsoft Excel, enabling proficient data analysis and visualization. Develop expertise in big data analytics, leveraging tools like PySpark, Tableau Desktop, and MongoDB for enhanced data processing and interpretation. Acquire essential automation skills through the Microsoft Office 365 Automation Course, streamlining workflow processes and increasing productivity. Enhance communication and presentation abilities through networking, public speaking, and decision-making courses. Gain insights into effective career development strategies, including CV writing, job searching, and professional networking. Apply critical thinking skills to evaluate complex data sets and make informed business decisions. Embark on a transformative journey of skill enhancement with our comprehensive Microsoft Power BI & Microsoft Excel course bundle focusing on Microsoft Power BI & Microsoft Excel. Delve into advanced techniques and methodologies essential for proficient data analysis and visualization. Through a series of meticulously crafted modules, participants will master the intricacies of Power BI, enabling them to transform raw data into actionable insights. From creating interactive dashboards to conducting in-depth data analysis, learners will acquire the proficiency needed to navigate the complexities of modern data analytics with confidence and precision. In addition to honing technical expertise, participants will explore the realm of big data analytics, leveraging powerful tools such as PySpark, Tableau Desktop, and MongoDB. Dive deep into the world of data processing and interpretation, equipping yourself with the skills necessary to tackle large-scale datasets effectively. Through hands-on learning experiences and engaging course content of Microsoft Power BI & Microsoft Excel, individuals will emerge equipped to tackle real-world challenges in data analytics, poised to make meaningful contributions to their organizations' success. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Power BI & Microsoft Excel course is ideal for: Professionals seeking to enhance their proficiency in Microsoft Power BI & Microsoft Excel. Individuals aspiring to pursue careers in data analytics and business intelligence. Students and recent graduates looking to bolster their skill set for employment opportunities. Entrepreneurs aiming to leverage data-driven insights for business growth. Professionals seeking to advance their career prospects through enhanced communication and presentation skills. Individuals keen on developing a strategic approach to career development and networking. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of this Microsoft Power BI & Microsoft Excel bundle course, participants can pursue diverse career paths, including: Data Analyst Business Intelligence Analyst Data Scientist Financial Analyst Business Consultant Project Manager IT Manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 2 QLS Endorsed Certificates Hard copy certificate - Included
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
***24 Hour Limited Time Flash Sale*** Level 5 Diploma in People Management & HR - CPD Approved Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter In today's rapidly evolving workplace, effective people management is paramount for sustaining organizational growth and achieving strategic goals. Recent studies have shown that businesses in the UK with strong management practices are 56% more productive and 75% more profitable. Yet, how can managers elevate their skills to navigate complex team dynamics, adapt to changing market demands, and drive performance? This Level 5 Diploma in People Management Bundle addresses these critical questions, offering a comprehensive pathway to mastering the art of leading and developing people. 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Embrace the chance to transform your career trajectory, foster a thriving work environment, and contribute to your organization's success. Enrol now and take the first step towards becoming an influential leader in the modern workforce. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £25*12.99 = £324) CPD Hard Copy Certificate: Free ( For The Title Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This bundle doesn't require prior experience and is suitable for diverse learners. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
You can get an easy introduction to Italian or just consolidate your basic knowledge with the Learn Italian Language: Complete Italian Course - Beginners. Following the course step-by-step, you can quickly gain an understanding of the most important ideas, and you can learn up to an advanced beginner's level of learning. The course covers the following topics: Italian speaking, Italian pronunciation, Italian writing, Italian grammar rules and patterns, Italian vocabulary, Italian conversation and communication skills. Through the course you will be able to hold a conversation in Italian. You will learn the basics and some intermediate of Italian grammar. You will acquire basic and some intermediate Italian skills. You will understand and use familiar everyday expressions. Learn all the expressions you need, as well as grammar and pronunciation for a beginner's level of learning, and you will learn how to put your Italian into practice in everyday situations. 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The numbers 00:14:00 Learn Italian - Clothes Learn Italian - Clothes 00:10:00 Learn Italian - After and before. Masculine nouns which end in '-ma' Learn Italian - After and before. Masculine nouns which end in '-ma' 00:08:00 Learn Italian - Place adverbs Learn Italian - Possessive pronouns and adjectives. The family 00:10:00 Learn Italian - Dialogue: On the phone Learn Italian - Dialogue- On the phone 00:08:00 Learn Italian - Present Perfect. The animals Learn Italian - Present Perfect. The animals 00:13:00 Exercises - Dictation 3 00:12:00 VideoLearn Italian - Present Perfect(II) 00:19:00 Learn Italian - Past Participle. Irregular Verbs. Learn Italian - Past Participle. Irregular Verbs(II) 00:08:00 Learn Italian - Greetings 00:05:00 Learn Italian - Past Participle. Irregular Verbs(II) 00:08:00 Learn Italian - Past participle. Irregular Verbs(III). Prepositions and 00:11:00 Learn Italian - The weather Learn Italian - The weather 00:09:00 Learn Italian - Parts of the body. At the pharmacy Learn Italian - Parts of the body. At the pharmacy 00:11:00 The adverbs with Present Perfect. The auxiliary verbs ''to be'' and ''to have'' The adverbs with Present Perfect. The auxiliary verbs 'to be' and ' 00:11:00 Learn Italian - Conjunctions Learn Italian - Conjunctions 00:09:00 Learn Italian - Vocabulary: New verbs Learn Italian - Vocabulary- New verbs 00:10:00 Learn Italian - Vocabulary- New verbs(II). The expression 'ce l'ho' 00:10:00 Learn Italian - Dialogue: How did you spend your weekend? Learn Italian - Dialogue- How did you spend your weekend- 00:09:00 Learn Italian - Future Simple Learn Italian - Future Simple 00:12:00 Learn Italian - Future Simple. Irregular Verbs 00:11:00 Learn Italian - The use of Future Simple 00:08:00 Exercises - Dictation 4 00:10:00 Learn Italian - Metterci and volerci Learn Italian - Metterci and volerci 00:11:00 Learn Italian - Recap Learn Italian - Recap 00:17:00 Exercises - Dictation 5 00:08:00 Course Certification