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The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The How to Develop Gravitas: Be the Voice of Wisdom & Influence is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This How to Develop Gravitas: Be the Voice of Wisdom & Influence consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction: What is this gravitas thing? And so what? Introduction How to Develop Gravitas 00:02:00 What is Gravitas? 00:01:00 Step 1: How to Think - If you want people to listen, you substance The Importance of Attitude 00:05:00 The Need for Knowledge 00:03:00 The Role of Reliability 00:02:00 Step 2: How to Look - Fake it 'til you Become it. Stand and Move with Impact Presence: Space & Pace 00:05:00 Posture: Square & Upright 00:04:00 Poise: Stillness & Calm 00:05:00 Polish: Style & Presentation 00:03:00 Step 3: How to Act: Be the Person People want to Trust The Right Motivation 00:02:00 Projecting Confidence 00:04:00 Pay Attention 00:04:00 Step 4: What to Say: Understand the things people want to listen to. Structure your Speaking 00:02:00 Simplify the Subject 00:02:00 Stick to Significance 00:01:00 Select, Synthesise, Summarise 00:04:00 Step 5: How to Say it: Your Words will Matter when You Choose them with Care Say it with Questions 00:03:00 Voice of Authority 00:05:00 Choose your Vocabulary 00:03:00 Pace of Delivery 00:02:00 Silence 00:02:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you passionate about education and eager to make a difference in the lives of students? Our Level 7 Diploma in Education Management and Leadership course bundle is your gateway to a fulfilling career in the field of education. This comprehensive Level 7 Diploma in Education Management and Leadership bundle equips you with the knowledge and skills required to excel in both educational leadership and classroom support roles. In this course, you'll dive into the principles of Level 7 Diploma in Education Management and Leadership, covering curriculum development, strategic planning, and effective leadership strategies. You'll learn to lead educational institutions towards excellence, ensuring quality learning experiences for students. As a Teaching Assistant, you play a vital role in supporting teachers and enhancing the educational journey of students. Our Level 7 Diploma in Education Management and Leadership courses in this bundle provide you with essential classroom management techniques, child development insights, and inclusive teaching practices. You'll become a valuable asset in the classroom, helping students reach their full potential. Career Advancement: Whether you're just starting your career in education or seeking to advance, this Level 7 Diploma in Education Management and Leadership bundle offers a well-rounded foundation. It's designed to boost your employability and open doors to various educational roles, from Teaching Assistant to Education Manager. Flexible Learning: Our online platform allows you to study at your own pace, making it ideal for busy individuals looking to upskill or launch a new career. You'll have access to a wealth of resources, including video lectures, assessments, and expert guidance. Don't miss this opportunity to invest in your future and make a positive impact in education. Enroll in our Level 7 Diploma in Education Management and Leadership bundle today and embark on a rewarding journey towards shaping the minds of tomorrow's leaders. This Level 7 Diploma in Education Management and Leadership Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Education Management Course 02 :Leadership in Teaching Course 03 :SEND Teaching Assistant Course 04 :EYFS Teaching Assistant Course 05 :Phonics Teaching Certificate Course 06 :Remote Teaching Course 07 :Lesson Planning for Teaching Course 08 :Learning Disability Nursing Course 09 :Nursery Nurse Course 10 :Mental Health Teaching Assistant Course 11 :ADHD Awareness Course 12 :The Complete Guide To Getting A Teaching Job Course 13 :Positive Handling in Schools Course 14 :Learning to Learn - Super Learning Course 15 :Educational Psychology Course 16 :Teaching Assistant Diploma Course 17 :Education and Pedagogy Course 18 :Blended Learning Course for Teachers Course 19 :Understanding Autism Level 3 Course 20 :Health and Safety Training for School Administrators Course 21 :Child Language Disorder (CLD) Course 22 :Child Playwork Course 23 :Child Neglect Awareness & Protection Course 24 :Communication Skills Course 25: Team Management Course 26: Problem Solving Skills Course 27: Leadership Skills Course 28: Presentation Skills Course 29: Microsoft Office Course 30: Cross-Cultural Awareness Training 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Learning Outcome This tailor-made Level 7 Diploma in Education Management and Leadership bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Level 7 Diploma in Education Management and Leadership Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Teaching Assistant Diploma Understand the role and responsibilities of a teaching assistant in various educational settings. Develop effective classroom management techniques to support the teacher and create an optimal learning environment. Gain insights into the principles of child development and how they relate to teaching and learning. The Complete Guide To Getting A Teaching Job Learn how to create a compelling teaching portfolio and craft a winning CV. Master interview techniques specific to the education sector, enhancing your chances of securing a teaching job. Understand the different pathways to becoming a qualified teacher and the requirements for each. SEND Teaching Assistant Explore strategies and best practices for supporting students with Special Educational Needs and Disabilities (SEND). Gain proficiency in individualized education plans (IEPs) and their implementation. Develop a deeper understanding of various SEND conditions and how they impact learning. EYFS Teaching Assistant Understand the Early Years Foundation Stage (EYFS) framework and its significance in early childhood education. Learn effective methods for promoting play-based learning and nurturing early development. Enhance your skills in observation and assessment of young learners. Phonics Teaching Certificate Acquire expertise in teaching phonics, a fundamental skill for early reading and literacy development. Explore phonics assessment tools and strategies for tracking progress. Develop engaging phonics activities and resources for the classroom. Remote Teaching Master the principles of remote teaching, including technology integration and online communication. Learn strategies for keeping students engaged and motivated in virtual learning environments. Gain confidence in delivering effective remote lessons. Lesson Planning for Teaching Develop the skills to create well-structured lesson plans that align with curriculum objectives. Explore various teaching methods and techniques to cater to diverse learning styles. Learn to incorporate assessment and feedback into lesson planning for continuous improvement. Learning Disability Nursing Gain an in-depth understanding of learning disabilities and their impact on individuals. Develop skills in providing person-centered care and support to individuals with learning disabilities. Explore legal and ethical considerations in learning disability nursing. Nursery Nurse Learn about the care and development of children in early years settings, including nurseries. Gain knowledge in promoting the physical, social, and emotional well-being of young children. Understand the role of a nursery nurse in facilitating early learning experiences. Mental Health Teaching Assistant Explore the fundamentals of mental health and common mental health conditions among students. Develop skills in providing emotional support and promoting well-being in educational settings. Understand strategies for fostering a mentally healthy classroom environment. ADHD Awareness Gain awareness of Attention Deficit Hyperactivity Disorder (ADHD) and its impact on learning and behavior. Learn strategies for supporting students with ADHD in the classroom. Understand the role of educators in promoting an inclusive and supportive environment for students with ADHD. Leadership in Teaching Develop leadership skills relevant to educational settings, including decision-making and problem-solving. Explore effective communication and team management techniques for educational leadership. Understand the responsibilities of educational leaders in driving school improvement. Positive Handling in Schools Learn safe and effective positive handling techniques to manage challenging behavior in schools. Understand legal and ethical considerations related to behavior management. Promote a culture of positive behavior support and de-escalation in the school environment. Learning to Learn - Super Learning Explore strategies for enhancing learning effectiveness, memory retention, and information processing. Develop techniques for efficient study skills and time management. Discover methods for continuous self-improvement and lifelong learning. Educational Psychology Gain insights into the psychological principles that underpin teaching and learning. Understand how motivation, cognition, and development impact educational outcomes. Apply psychological concepts to improve instructional strategies and student engagement. Education Management Explore the principles of education management, including curriculum design, assessment, and leadership. Develop skills in strategic planning and resource allocation for educational institutions. Understand the role of education managers in driving quality education. Education and Pedagogy Deepen your knowledge of pedagogical theories and teaching methodologies. Explore innovative approaches to instruction and curriculum development. Learn to adapt teaching strategies to meet the diverse needs of learners. Blended Learning Course for Teachers Acquire expertise in blended learning, combining traditional and online teaching methods. Learn to design engaging and effective blended learning experiences. Explore technology tools and platforms to support blended learning environments. Understanding Autism Level 3 Gain a comprehensive understanding of autism spectrum disorders (ASD) and their characteristics. Develop strategies for providing support and creating inclusive environments for individuals with autism. Explore the latest research and interventions in the field of autism. Health and Safety Training for School Administrators Understand the importance of health and safety in educational settings. Learn to identify and mitigate potential hazards in schools. Develop skills in emergency response and crisis management in schools. Child Language Disorder (CLD) Explore the nature of child language disorders and their impact on communication and learning. Learn assessment techniques for identifying language disorders in children. Gain strategies for intervention and support for children with language disorders. Child Playwork Understand the principles of playwork and its significance in child development. Learn to create and facilitate play opportunities that enhance learning and well-being. Explore ethical considerations in child playwork. Child Neglect Awareness & Protection Gain awareness of child neglect and its signs and consequences. Learn how to recognize and report suspected cases of neglect. Understand the role of professionals in safeguarding and protecting children from neglect. Certification After studying the complete Level 7 Diploma in Education Management and Leadership training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Communication Skills Develop effective communication skills, including active listening and assertiveness. Enhance your ability to convey ideas clearly and confidently. Improve interpersonal communication in both personal and professional contexts. Team Management Learn strategies for effective team management, including leadership and conflict resolution. Develop skills in building and motivating high-performing teams. Understand the importance of teamwork in achieving organizational goals. Problem Solving Skills Develop problem-solving techniques that can be applied in various personal and professional situations. Enhance your critical thinking and decision-making abilities. Learn to analyze complex problems and develop effective solutions. Leadership Skills Develop leadership qualities, including self-awareness, resilience, and adaptability. Learn to lead by example and inspire others to achieve common goals. Understand the ethical responsibilities and challenges of leadership roles. Presentation Skills Enhance your presentation skills, from content creation to delivery. Learn to engage and captivate your audience effectively. Develop confidence in public speaking and presentation techniques. Microsoft Office Master the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. Learn to create and edit documents, spreadsheets, presentations, and emails. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Education Management and Teaching Assistant bundle! This bundle is also ideal for professionals looking for career advancement. Please Note: Our Course is a knowledge-based course. If You want to get qualified, you may consider the following options: Level 4 Diploma in Education and Training Management OTHM Level 7 Diploma in Education Management and Leadership Requirements To participate in this Level 7 Diploma in Education Management and Leadership course, all you need is - A smart device A secure internet connection And a keen interest in Education Management and Teaching Assistant Career path Upon completing this essential Level 7 Diploma in Education Management and Leadership Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Description This course will elaborately teach you the essentials of HR and leadership skills authority. The role of today's HR manager and executives demand increasing obligations that incorporate organisational responsibilities and critical thinking. As the calling advances, HR departments are being called upon to settle on greater choices and execute HR strategies that line up with bigger organisational strategies. As a HR manager, would you be able to effectively explain your organization's business objectives and strategies? Do you know how best to adjust your human resource tools and expertise from recruitment? This course will answer these questions. This course will well develop your HR and leadership skills which will no doubt be beneficial for your own self-development as well as for your organisation. Who is the course for? Manager-, Director-, and executive-level HR professionals who have been asked to improve HR's ability to enhance organizational success. HR professionals seeking the strategic skills required for advancement to management and leadership positions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Human resources advisers Change managers Human resources consultants Human resources managers Senior human resources officer. Diploma in HR & Leadership Skills Authority - Updated Version HR Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Leadership Skills Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 Diploma in HR & Leadership Skills Authority - Old Version HR Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 HR & Leadership Skills INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 Mock Exam Mock Exam- Diploma in HR & Leadership Skills Authority 00:20:00 Final Exam Final Exam- Diploma in HR & Leadership Skills Authority 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Flat Discount: 52% OFF! QLS Endorsed| 40 Courses Diploma| 400 CPD Points| Free PDF+Transcript Certificate| Lifetime Access