34945 Spa courses

Explore the laws of the universe with this Cambridge self-paced course from Spark Generation! You will have the flexibility to learn when and where you want, as the course is one click away.

Prepare for uni with the Cambridge self-paced Biology course from Spark Generation! When you'll take the subscription, you'll benefit from over 55 Cambridge, Wellbeing and Future Readiness courses to develop your high school journey.

Embark on a journey into the world of technology with Spark Generation! Learn the fundamentals of computer science, coding languages, and algorithmic thinking. Discover the logic behind programs and explore the creative potential of digital innovation.

Embark on a journey into the world of technology with Spark Generation! Learn the fundamentals of computer science, coding languages, and algorithmic thinking. Discover the logic behind programs and explore the creative potential of digital innovation.

Discover the world around you! Explore the fundamentals of geography, from physical landscapes to human interactions. Gain insights into maps, cultures, and environmental phenomena through engaging lessons and captivating visuals, thanks to Spark Generation's Cambridge self-paced course.

Discover the world around you! Explore the fundamentals of geography, from physical landscapes to human interactions. Gain insights into maps, cultures, and environmental phenomena through engaging lessons and captivating visuals, thanks to Spark Generation's Cambridge self-paced course.

Embark on a journey into the world of technology with Spark Generation and our Cambridge self-paced courses! Learn the fundamentals of computer science, coding languages, and algorithmic thinking. Discover the logic behind programs and explore the creative potential of digital innovation.

Prepare for uni with the Cambridge self-paced Biology course from Spark Generation! You get access to 55+ Cambridge, Wellbeing and Future Readiness course that will get your development to the next level. Choose today to enrol and learn in your own rhythm.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Prepare for uni with the Cambridge self-paced Chemistry course from Spark Generation! You will study in your own rhythm while getting 24/7 access to more courses and resources thanks to the Unlimited Subscription we offer. Only €5/month for the first three months!