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29270 Spa courses in Cardiff delivered Online

Level 3 Supervising Food Safety in Catering

By Compete High

Master Food Safety and Hygiene with our Level 3 Supervising Food Safety in Catering Training for Catering Professionals. Achieve a 5-Star Rating and Excel in the Hospitality Industry! Embark on a journey to become a culinary hero by mastering food safety and hygiene practices with our comprehensive Level 3 Supervising Food Safety in Catering Course. Designed for catering professionals in the hospitality sector, this CPD accredited training will empower you to achieve a five-star food hygiene rating and elevate your career. Why Choose Our Level 3 Supervising Food Safety in Catering Course?  Our Level 3 Supervising Food Safety in Catering training course is tailored for senior-level professionals in the catering and hospitality industry. By enrolling in this course, you will gain: In-depth knowledge of food safety management systems, including supervising food safety, training staff effectively, and implementing best practices to minimize food hazards. A solid understanding of the importance of exceptional personal hygiene standards and UK HACCP Food Safety Standards. A competitive edge in the catering and hospitality industry, with a recognized qualification and the expertise to maintain high food safety standards in the workplace. Key Features CPD International Quality Accredited Meets UK & EU legal requirements Discounts on bulk purchases 24/7 Live Support Use any internet-connected device Learn anytime from anywhere Developed by Industry Experts Instant e-certificate and eligibility of ordering hardcopy Description  Level 3 Supervising Food Safety in Catering  Course Curriculum Module 1: Introduction to Food Hygiene Explore the foundations of food hygiene and safety, understanding its significance in the catering and hospitality sector. Module 2: Origin and Nature of Food Risk Uncover the sources of food risks and learn how to identify and mitigate potential hazards in a professional setting.  Module 3: Technologies and Food Safety Delve into the role of technology in maintaining food safety, and discover how to harness modern innovations to ensure high standards.  Module 4: Preservation of Fruits and Vegetables Master the techniques for preserving fruits and vegetables, ensuring optimal quality and safety in your culinary creations.  Module 5: Establishing Food Safety Management System (FSMS) in a Company Learn how to create and implement an effective FSMS, ensuring your workplace remains compliant with the Food Safety Act 1990.  Module 6: Hazard Analysis and Critical Control Point System (HACCP) Develop your understanding of HACCP principles and their application in catering and hospitality environments.  Module 7: Management of Chemical Contaminants Gain knowledge about managing chemical contaminants in food products, ensuring the safety and wellbeing of your customers.  Module 8: Sustainability and Food Production Explore the principles of sustainable food production and learn how to incorporate these practices into your catering business.  Accreditation of Level 3 Supervising Food Safety in Catering This Level 3 Supervising Food Safety in Catering Course is CPD IQ Accredited, ensuring a high-quality course content that is recognised and approved in the UK.  Certification Upon completion of Level 3 Supervising Food Safety in Catering course, you will receive a free PDF certificate to showcase your achievement. Who is this course for?  Our Level 3 Supervising Food Safety in Catering Course is perfect for anyone operating in the food, catering, and hospitality industries, including: Chefs Food Critics Restaurant and café owners Food safety officers Catering managers Kitchen managers Food handlers Career path Potential career paths include roles such as souse chef, food safety officer, catering manager, and food and beverage manager, with average salaries ranging from £20,000 to £25,000 per annum. Invest in your future and enroll in our Level 3 Supervising Food Safety in Catering Course today to unlock your full potential in the catering and hospitality industry.

Level 3 Supervising Food Safety in Catering
Delivered Online On Demand1 hour
£9.99

Fri 17 Oct 2025 - Corporate Fundraising

By Hospice Income Generation Network

Sharing & Networking - Corporate Fundraising Session aimed at corporate fundraisers. THIS SESSION WILL NOT BE RECORDED

Fri 17 Oct 2025 - Corporate Fundraising
Delivered Online
FREE

Food Hygiene Level 1 Fully Accredited and Certificated Course

5.0(2)

By Intellelearn

This Food Hygiene Level 1 online course is an excellent introduction to Food Safety. This course may be used to introduce children and people with an interest in preparing food safely for a family. It is ideal for use in schools, in addition to a regular curriculum, and for students before taking work experience in a food environment.Is this course accredited and recognised? Yes, this course is fully approved by IIRSM. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course. How long will this course take me? Roughly 30 minutes. But you don't have to do it all in one go.Who should take this course? Anyone. Anyone who works around food or who is interested in a career in the food industry.Course TopicsWe build our courses so that you're able to better retain what you learn. This course is divided into five easy to follow interactive modules and includes a multiple-choice test at the end. The course covers the following: An introduction to food safety and hygiene Food Safety Hazards and Contamination Why Food Safety is important Personal Hygiene Hygienic Premises and Equipment Aims of the Training CourseBy the end of this Food Hygiene/ Food Safety course you will be able to: Understand food safety terms commonly used when discussing industry practice Understand the consequences of poor food safety and hygiene Know about practical activities to prevent and control hazards. Understand why personal hygiene is so important Be able to keep surfaces and equipment hygienically clean

Food Hygiene Level 1 Fully Accredited and Certificated Course
Delivered Online On Demand1 hour
£8

Understaing Feline Behaviour & Psychology

5.0(5)

By Online Training Academy

Unlock the secrets of your feline friend's world with our comprehensive course designed for every cat enthusiast. From the moment they curl up on your lap to the mysterious times they disappear into their own realm, this course delves into every facet of feline behaviour and psychology. Discover why your cat communicates the way they do, understand their unique needs, and learn to interpret the subtle nuances of their body language. This course will help you bridge the gap between human and feline, offering insights into their sleeping, hunting, and toileting habits that trace back to their origins. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Whether you're a new cat parent or a seasoned feline aficionado, our course covers everything from the quirky to the quintessential aspects of cat behaviour. Why do cats purr, hiss, or play with their prey? What drives them to rub against things or knead with their paws? With each module, you'll gain a deeper understanding of your cat's actions, emotions, and the intricate ways they interact with their environment. Dive into the intricacies of feline social dynamics, manage multi-cat households with ease, and ensure your cat's well-being and safety. Join us on this journey to become fluent in the language of cats and foster a harmonious bond with your furry companion. Course Curriculum Module 01: Domestication of Cats Module 02: Communication & Stress According to Origin Module 03: Sleeping & Toileting According to Origin Module 04: Hunting & Drinking Water According to Origin Module 05: Reproduction & Disease According to Origin Module 06: Another Type of Cats - Feral Cats Module 07: Understanding Feline Body Language Module 08: Understanding Common Behaviour Module 09: Understanding Cat Communication Module 10: Types of Feline Need Module 11: Do Cats Feel Love and Other Human Emotions? Module 12: How Smart Are Cats? Module 13: Why Do Cats Hiss? Module 14: Why Do Cats Purr? Module 15: Why Do Cats Rub Against Things? Module 16: Why Do Cats Scratch Things? Module 17: Why Do Cats Play with Their Prey? Module 18: Why Do Some Cats Become Anxious or Phobic? Module 19: Why Do Cats Roll on Their Backs to Greet People? Module 20: Why Do Cats 'Sulk'? Module 21: Why Do Cats Knead or Paddle with Their Paws? Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Module 23: Why Do Mother Cats Move Kittens? Module 24: Why Do Some Cats Howl, Especially at Night? Module 25: Cats and the Law Module 26: Bringing Your New Cat Home Module 27: Feeding and Controlling Obesity Module 28: Managing Your Cat's Behaviour Module 29: Keeping Your Cat Safe Module 30: Neutering - Family Planning for Felines Module 31: Pregnant Cats, Birth and Care of Young Kittens Module 32: Cats Living Together Module 33: How to Prevent Cat Conflicts in Multi-cat Households Module 34: When to Let Go Learning Outcomes: Understand the domestication and evolution of cats. Analyse feline communication and stress responses. Explore feline sleeping and toileting behaviours. Assess hunting and drinking habits of cats. Examine reproduction and disease patterns in cats. Interpret feline body language and common behaviours. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Cat owners seeking deeper understanding of feline behaviour. Animal shelter staff working with cats. Veterinary assistants handling feline patients. Pet behaviourists specialising in cats. Animal lovers interested in feline psychology. Career path Cat Behaviour Consultant Veterinary Assistant Animal Shelter Worker Pet Adoption Counsellor Feline Enrichment Coordinator Animal Welfare Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understaing Feline Behaviour & Psychology
Delivered Online On Demand4 hours 48 minutes
£10

Human Biology: Anatomy and Physiology Level 3 Diploma

5.0(5)

By Online Training Academy

The Human Biology: Anatomy and Physiology Course provides a profound understanding of human biology, exploring cellular chemistry, tissues, and organ systems intricately. In today's modern world, where advancements in healthcare and biotechnology are rapidly evolving, a deep comprehension of Human Biology: Anatomy and Physiology is invaluable. With a surge of 25% in healthcare-related job opportunities in the UK, this Human Biology: Anatomy and Physiology course offers promising career prospects. Graduates can expect an average annual salary of £30,000, reflecting the high demand for skilled professionals in Human Biology: Anatomy and Physiology sectors. By mastering Human Biology: Anatomy and Physiology through this comprehensive curriculum, individuals not only equip themselves for fulfilling careers but also contribute significantly to the vital healthcare sector's growth and innovation. Key Features of this Human Biology: Anatomy and Physiology Level 3 Diploma course: This Human Biology: Anatomy and Physiology Level 3 Diploma Course Includes: This Human Biology: Anatomy and Physiology Course is CPD QS Certified Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Human Biology: Anatomy and Physiology course is a smart investment in your professional future. Our Human Biology: Anatomy and Physiology course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Human Biology: Anatomy and Physiology course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Human Biology: Anatomy and Physiology course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of Human Biology: Anatomy and Physiology Module 01: Cellular Chemistry Module 02: Understanding Cells Module 03: Cell Division Mechanisms Module 04: Replication and Metabolic Processes Module 05: Human Tissues Exploration Module 06: Skin Anatomy and Functions Module 07: The Human Skeletal System Module 08: Functionality of the Muscular System Module 09: Skeletal Muscle Fibres Module 10: The Nervous System Module 11: The Brain and Its Functions Module 12: The Spinal Cord and Spinal Nerves in the Nervous System Module 13: Autonomic Nervous System and Cranial Nerves in the Nervous System Module 14: The Eyes in the Nervous System Module 15: The Ears, Hearing, and Equilibrium in the Nervous System Module 16: Memory in the Nervous System Module 17: Sensory Systems Exploration Module 18: Cardiovascular System Functionality Module 19: Understanding Blood Components Module 20: Overview of the Lymphatics Module 21: Immune System Mechanisms Module 22: Digestive System Functions Module 23: Respiratory System Overview Module 24: The Urinary System Module 25: Male Reproductive System Module 26: Female Reproductive System Exploration Learning Outcomes After completing this Human Biology: Anatomy and Physiology Level 3 Diploma Course, you will be able to: Apply knowledge of cellular chemistry to understand biochemical processes in organisms. Demonstrate comprehension of cell structure, function, and division mechanisms. Analyse metabolic processes and their role in cellular replication and functioning. Explore human tissues and their relevance to overall physiological processes. Examine the anatomy and functions of the skin in relation to health. Evaluate the structure and functionality of major human organ systems. Also covered IGCSE Biology & A-level Human biology topics. Certification After completing this Human Biology: Anatomy and Physiology Level 3 Diploma course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Human Biology: Anatomy and Physiology course is accessible to anyone eager to learn more about this topic. Through this Human Biology: Anatomy and Physiology course, you'll gain a solid understanding of Human Biology: Anatomy and Physiology. Moreover, this course is ideal for: Aspiring healthcare professionals seeking in-depth Human Biology: Anatomy and Physiology knowledge. Individuals aiming to enhance their academic and scientific foundation. Science enthusiasts interested in understanding the intricacies of the human body. Students pursuing a Level 3 Diploma in Human Biology: Anatomy and Physiology Anyone preparing for advanced studies in medicine or related fields. Individuals targeting to learn more about Human Biology: Anatomy and Physiology Requirements There are no requirements needed to take this Human Biology: Anatomy and Physiology Level 3 Diploma course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Biology: Anatomy and Physiology Level 3 Diploma. Career path After finishing this Human Biology: Anatomy and Physiology Level 3 Diploma course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Human Biology: Anatomy and Physiology are: Laboratory Technician Medical Research Assistant Healthcare Science Associate Anatomy and Physiology Educator Clinical Trials Coordinator Pathology Assistant Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Human Biology: Anatomy and Physiology Level 3 Diploma
Delivered Online On Demand5 hours 44 minutes
£10

Paralegal, Legal Secretary and Office Skills with UK Employment Law - CPD Certified

5.0(5)

By Online Training Academy

In today's work environment, it is critical to have knowledge of paralegal, legal secretary, and office skills in addition to taking a specific course on UK employment law. Due to their complex nature, legal assistance positions-which paralegals frequently fill-require a deep comprehension of complex legal processes. This extensive Paralegal, Legal Secretary and Office Skills with UK Employment Law course sharpens students' ability to navigate the complexities of UK employment law while also providing them with the fundamental office skills they need. There are many career prospects in the UK for qualified paralegals and legal secretaries due to the increasing complexity of legal systems. People with these competencies typically earn between £25,000 and £35,000 a year, which is indicative of the high value that is put on their expertise. Completing this Paralegal, Legal Secretary and Office Skills with UK Employment Law course gives you a competitive edge in the job market in addition to improving your employability. Beyond the possibility of rich employment opportunities, the benefits include developing a thorough comprehension of legal nuances and guaranteeing a well-rounded skill set for success in the legal field. Key Features: This Paralegal, Legal Secretary and Office Skills with UK Employment Law Course Includes: This Paralegal, Legal Secretary and Office Skills with UK Employment Law is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Paralegal, Legal Secretary and Office Skills with UK Employment Law Course Module 1: Fundamentals of Legal Practice 1.1 Grasping the Paralegal Concept 1.2 Essential Legal Terminology 1.3 Refining Communication Skills for Paralegals 1.4 Adhering to Professional Conduct and Ethics in Paralegal Work Module 2: Legal Frameworks and Areas of Expertise 2.1 Exploring Criminal Law 2.2 Understanding Law of Contract & Tort Law 2.3 Navigating Property Law 2.4 Examining Contract & Business Law 2.5 Practicing Wills, Probate, and Estate Law 2.6 Engaging in Property Law & Conveyancing Practice Module 3: Administrative Proficiency in Legal Environments 3.1 Introduction to the Role of Legal Secretary 3.2 Developing Skills for Effective Administration 3.3 Enhancing Communication Abilities 3.4 Efficient Time Management Strategies 3.5 Utilizing Tools for Combatting Procrastination 3.6 Implementing Conflict Management Techniques Module 4: Essential Aspects of Employment Law 4.1 Grasping the Basics of Employment Law 4.2 Understanding the Legal Aspects of Recruitment 4.3 Analyzing Employment Contracts 4.4 Crafting an Employee Handbook 4.5 Navigating the Disciplinary Procedure Learning Outcomes: Paralegal Foundations: Understand paralegal concepts, key terms, and ethical practices effectively. Legal Framework Mastery: Demonstrate expertise in criminal, contract, property, and business law. Administrative Excellence: Develop legal secretary skills, efficient administration, and conflict management proficiency. Communication Proficiency: Master communication, both written and verbal, crucial for legal settings. Time Management Skills: Efficiently schedule tasks and utilize tools to combat procrastination effectively. Employment Law Understanding: Grasp basics, legal recruitment, contracts, handbooks, and disciplinary procedures in employment law. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Paralegal, Legal Secretary and Office Skills with UK Employment Law course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Paralegal, Legal Secretary and Office Skills with UK Employment Law. Moreover, this course is ideal for: Aspiring Paralegals and Legal Secretaries Individuals Pursuing Legal Administrative Roles Professionals Aiming to Enhance Legal Communication Skills Those Interested in Employment Law Essentials Individuals Seeking Administrative Excellence in Legal Environments Requirements There are no requirements needed to enrol into this Paralegal, Legal Secretary and Office Skills with UK Employment Law course. We welcome individuals from all backgrounds and levels of experience to enrol into this Paralegal, Legal Secretary and Office Skills with UK Employment Law course. Career path After finishing this Paralegal, Legal Secretary and Office Skills with UK Employment Law course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Paralegal, Legal Secretary and Office Skills with UK Employment Law are: Paralegal Legal Secretary Office Administrator Human Resources Assistant Compliance Officer Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Paralegal, Legal Secretary and Office Skills with UK Employment Law - CPD Certified
Delivered Online On Demand4 hours 41 minutes
£10

Food Hygiene and Safety Level 1,2 & 3

5.0(5)

By Online Training Academy

The Food Hygiene Level 1, Level 2, and Level 3 bundle course is designed for food, catering, and hospitality professionals at all levels. This comprehensive training program provides crucial information on food hygiene and food safety compliance, addressing key UK legislation for both employers and staff. This all-inclusive Food Hygiene bundle offers detailed guidance on identifying food hazards in the workplace. You'll learn about food hygiene, food safety, food microbiology, hazard control, food poisoning prevention, personal hygiene, and much more. By the end of these Food Hygiene courses, you will possess the skills and theoretical knowledge to implement the best practices in food hygiene and food safety. You will be equipped to establish an effective food hygiene management system in your workplace and have the qualifications to train others on maintaining high standards of food hygiene and safe work systems, incorporating HACCP control measures. This Food Hygiene Bundle Includes: Course 01: Food Hygiene Level 1 Course 02: Food Hygiene Level 2 Course 03: Food Hygiene Level 3 Don't just dream of a great career in Food Safety sector-make it happen. Enroll in our Food Hygiene Level 1, Level 2, and Level 3 bundle course bundle today. We offer this valuable bundle at a fair price of just £14 after a discount. Key Features: CPD Quality Standards (CPD QS) 30 CPD Points Fully online, interactive food hygiene courses with audio voiceover Developed by experts Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Food Hygiene and Safety Level 1,2 & 3 Training Bundle Curriculum Outline The Food Hygiene Training Bundle includes three comprehensive courses designed to equip food, catering, and hospitality professionals with essential knowledge and skills in food hygiene. Course 01: Food Hygiene Level 1 introduces the basics of food hygiene and food safety. Learners will understand the importance of food hygiene, identify food poisoning and other illnesses, recognize contamination risks, and learn about proper waste disposal, cleaning, disinfection, and personal hygiene practices. Module 01: Introduction to Food Safety Module 02: Food Poisoning and other illnesses Module 03: Contamination Module 04: Waste Disposal, Cleaning and Disinfection Module 05: Personal Hygiene Course 02: Food Hygiene Level 2 builds on the foundational knowledge from Level 1. It covers Food Safety Management Systems (FSMS) and Hazard Analysis and Critical Control Points (HACCP), both critical aspects of food hygiene. Learners will gain a deeper understanding of food poisoning and illnesses, contamination, waste disposal, cleaning, disinfection, pest management, and personal hygiene, all within the context of food hygiene. Module 01: Introduction to Food Safety Module 02: Food Safety Management Systems (FSMS) and HACCP Module 03: Food Poisoning and other illnesses Module 04: Contamination Module 05: Waste Disposal, Cleaning and Disinfection Module 06: Pest Management Module 07: Personal Hygiene Course 03: Food Hygiene Level 3 is designed for supervisors and managers with a focus on advanced food hygiene practices. It delves into the roles and responsibilities of food supervisors and handlers, as well as relevant laws and legislation related to food hygiene. The course provides advanced training on FSMS and HACCP, food poisoning, contamination, waste disposal, cleaning, disinfection, pest management, and personal hygiene. Additionally, it includes modules on effectively training and supervising staff to maintain food hygiene standards. Module 01: Introduction to Food Safety Module 02: Roles and Responsibilities of Food Supervisors and food handlers Module 03: Laws and Legislation Module 04: Food Safety Management Systems (FSMS) and HACCP Module 05: Food Poisoning and other illnesses Module 06: Contamination Module 07: Waste Disposal, Cleaning and Disinfection Module 08: Pest Management Module 09: Personal Hygiene Module 10: Training and Supervising Staff Effectively By completing this food hygiene bundle, learners will acquire a thorough understanding of food hygiene and safety. They will learn to identify and control food hazards, prevent foodborne illnesses, and maintain high standards of personal hygiene. They will also be equipped to implement effective food hygiene management systems, comply with food hygiene laws, and train others in best practices. This food hygiene bundle ensures that professionals are well-prepared to maintain a safe and hygienic food environment in their workplaces. Learning Outcomes Understand the basics of food hygiene and safety practices. Identify and prevent food poisoning and other foodborne illnesses. Recognize and control food contamination hazards effectively. Implement waste disposal, cleaning, and disinfection protocols. Maintain high standards of personal hygiene in the workplace. Apply food safety management systems and HACCP principles. Certification After completing this Food Hygiene and Safety Level 1,2 & 3 Course, you will get a free Certificate. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Food handlers in catering and hospitality sectors. Supervisors managing food safety in workplaces. Staff responsible for food hygiene compliance. Employers needing food safety training for employees. Individuals seeking food hygiene knowledge. Please be informed that this Food Hygiene and Safety Level 1,2 & 3 course doesn't provide any formal qualification. To get qualified, you have to join programs such as - Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 2 Award in HACCP for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Career path After completing this bundle you will have a variety of careers to choose from. The following job sectors are: Food & Safety Inspector: £25,000 - £35,000 per annum Safety & Hygiene Advisor: £30,000 - £35,000 per annum Restaurant Manager: £28,000 - £32,000 per annum Head Chef: £35,000 - £45,000 per annum Food Safety Manager: £35,000 per annum Food Safety Officer: £40,000 - £50,000 per annum Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Food Hygiene and Safety Level 1,2 & 3
Delivered Online On Demand3 hours 54 minutes
£10

Call Center Manager Training

5.0(5)

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£10

Diploma on Port Management

5.0(5)

By Online Training Academy

Unlock the secrets of the maritime world with our comprehensive programme designed to transform your understanding of ports and their pivotal role in global trade. Dive deep into the rich tapestry of the UK's port industry, exploring everything from the fundamentals of port operations to advanced strategies in port management. Our meticulously crafted curriculum takes you on a journey through the intricacies of port planning, financial services, and the latest technological advancements that drive efficiency and innovation in this dynamic sector. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the vital elements that contribute to the success of the world's leading ports, and gain insights into the safety protocols and security measures that safeguard maritime operations. With a focus on both historical contexts and contemporary developments, this programme offers a holistic view of the factors influencing port growth and evolution. Engage with the critical aspects of maritime policy and port pricing, and equip yourself with the knowledge to navigate the complexities of port administration and ownership. Enhance your proficiency with industry-specific terminology and cutting-edge software solutions, ensuring you stay ahead in the ever-evolving landscape of port management. Embark on this educational voyage and chart a course towards mastery in the port industry. Course Curriculum Module 01: UK Ports Overview Module 02: Fundamentals of Ports Module 03: Different Types of Port Module 04: Understanding Port and Terminal Management Module 05: Planning & Design Module 06: Financial & Professional Services Module 07: Port Management Module 08: Safety & Security Module 09: Port Equipment Module 10: Software & Solutions Module 11: Introduction to Port Development Module 12: Growth of the World's Leading Ports Module 13: Developments in Terminal Operation Module 14: Introduction to Ship Module 15: Effect of Port Time on Ship Speed Module 16: Types of Port Ownership and Administration Module 17: Organisations Concerning Ports Module 18: The Rise and Fall of Ports Module 19: Information Technology in Logistics Module 20: Safety Module 21: Maritime Policy Module 22: Port Policy Module 23: Port Pricing Module 24: Glossary & Shipping Terms Learning Outcomes: Grasp key concepts and fundamentals of UK ports and their operations. Understand various port types and their unique management requirements. Develop insights into port planning, design, and development strategies. Explore financial services and economic aspects related to port management. Learn about port equipment, software solutions, and terminal operations. Comprehend safety, security, and policy issues within port management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring port managers and administrators Maritime industry professionals Logistics and supply chain specialists Infrastructure planners and designers Individuals interested in port operations and policies Career path Port Manager Terminal Operations Supervisor Maritime Policy Analyst Port Development Planner Logistics Coordinator Port Equipment Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Port Management
Delivered Online On Demand4 hours 6 minutes
£10

Public Relation Level 3

5.0(5)

By Online Training Academy

Are you ready to take your public relations skills to the next level? Enroll in our comprehensive Public Relation Level 3 course and become a master of strategic communication and media relations. This advanced course is designed to equip you with the expertise needed to excel in the dynamic world of public relations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Public Relations Level 3 course, learners will gain a comprehensive understanding of how public relations (PR) functions within organizations. They will learn about the principles and practices of PR, including its ethical aspects and professionalism. The course covers various tactics and research methods used in PR campaigns, as well as the power of storytelling and effective public speaking skills. Learners will explore the role of social media in PR and how to leverage it for communication purposes. They will also delve into becoming influencers and the importance of body language in effective communication. Crisis management strategies and the implementation of corporate social responsibility (CSR) are also key components of the curriculum. Additionally, learners will gain insights into cross-cultural awareness and communication, which are crucial for working in diverse teams and managing PR in global contexts. Course Curriculum Module 01: Introduction to Public Relations Module 02: Major Fields of Public Relations Practice Part I Module 03: Major Fields of Public Relations Practice Part II Module 04: Management and Organisation of Public Relations Module 05: Ethics and Professionalism in Public Relations Module 06: Public Relations Tactics and Research Module 07: Concepts of Public Relations Module 08: Power of Storytelling Module 09: Public Speaking Module 10: Social Media and PR Module 11: Becoming an Influencer Module 12: Importance of Body Language Module 13: Decision Making with Critical Thinking Module 14: Crisis Management Module 15: Copy of Corporate Cross-Cultural Awareness Module 16: Copy of Cross-Cultural Communication Module 17: Copy of Cultural Values Module 18: Copy of Defamation Module 19: Copy of Implementing CSR Module 20: Copy of Introduction to Cross-Cultural Awareness Module 21: Copy of Media Regulatory Bodies Module 22: Copy of Performance Evaluation and Performance Reporting Module 23: Copy of Working with and Managing a Culturally Diverse Team Learning Outcomes Understand the fundamentals of Public Relations and its importance in communication. Identify key fields within Public Relations and their distinct practices. Demonstrate knowledge of ethical standards and professionalism in PR. Apply tactics and research methods effectively in PR campaigns. Analyze the impact of storytelling, public speaking, and social media. Manage crises and implement cross-cultural communication strategies in PR. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking advanced PR knowledge. Individuals aspiring to become PR specialists. Students pursuing a career in communication and media. Business owners interested in enhancing PR strategies. Anyone looking to understand PR ethics and tactics. Career path PR Manager Communications Specialist Social Media Strategist Crisis Communication Manager Corporate Social Responsibility Coordinator Media Relations Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Public Relation Level 3
Delivered Online On Demand4 hours 48 minutes
£10