5783 Software courses

Duration 5 Days 30 CPD hours This course is intended for Typical candidates for this course are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies Overview After you successfully complete this course, expect to be able to: Explain how Aruba's wireless networking solutions meet customers' requirements Explain fundamental WLAN technologies, RF concepts, and 802.11 Standards Learn to configure the Mobility Master and Mobility Controller to control access to the Employee and Guest WLAN Control secure access to the WLAN using Aruba Firewall Policies and Roles Recognize and explain Radio Frequency Bands and channels, and the standards used to regulate them Describe the concept of radio frequency coverage and interference and successful implementation and diagnosis of WLAN systems Identify and differentiate antenna technology options to ensure optimal coverage in various deployment scenarios Describe RF power technology including, signal strength, how it is measured and why it is critical in designing wireless networks Learn to configure and optimize Aruba ARM and Client Match features Learn how to perform network monitoring functions and troubleshooting AR-AMF teaches knowledge, skills & practical exp. to set up & config a basic AR WLAN utilizing OS 8.X architecture & features.using lecture & labs,AR-AMF provides tech. & hands-on exp. of config. a single Mobility Master with 1 controller & AP WLAN WLAN Fundamentals Describes the fundamentals of 802.11, RF frequencies and channels Explain RF Patterns and coverage including SNR Roaming Standards and QOS requirements Mobile First Architecture An introduction to Aruba Products including controller types and modes OS 8.X Architecture and features License types and distribution Mobility Master Mobility Controller Configuration Understanding Groups and Subgroups Different methods to join MC with MM Understanding Hierarchical Configuration Secure WLAN configuration Identifying WLAN requirements such as SSID name, encryption, authentication Explain AP groups structure and profiles Configuration of WLAN using the Mobility Master GUI AP Provisioning Describes the communication between AP and Mobility controller Explain the AP booting sequence and requirements Explores the APs controller discovery mechanisms Explains how to secure AP to controller communication using CPSec Describes AP provisioning and operations WLAN Security Describes the 802.11 discovery, authentication and association Explores the various authentication methods, 802.1x with WPA/WPA2, Mac auth Describes the authentication server communication Explains symmetric vs asymmetric Keys, encryption methods WIPS is described along with rogue discovery and protection Firewall Roles and Policies An introduction into Firewall Roles and policies Explains Aruba?s Identity based Firewall Configuration of Policies and Rules including aliases Explains how to assign Roles to users Dynamic RF Management Explain how ARM calibrates the network selecting channels and power settings Explores the new OS 8.X Airmatch to calibrate the network How Client Match and Client Insight match steers clients to better Aps Dynamic RF Management Explain how ARM calibrates the network selecting channels and power settings Explores the new OS 8.X Airmatch to calibrate the network How Client Match and Client Insight match steers clients to better Aps Guest Access Introduces Aruba?s solutions for Guest Access and the Captive portal process Configuration of secure guest access using the internal Captive portal The configuration of Captive portal using Clearpass and its benefits Creating a guest provisioning account Troubleshooting guest access Network Monitoring and Troubleshooting Using the MM dashboard to monitor and diagnose client, WLAN and AP issues Traffic analysis using APPrf with filtering capabilities A view of Airwaves capabilities for monitoring and diagnosing client, WLAN and AP issues

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students with previous Citrix ADC experience, and best suited for individuals who will be deploying Citrix Application Delivery Management to administer a Citrix Networking environment or optimize Citrix ADC-managed application delivery traffic. Overview Manage multiple Citrix ADC platforms centrallyOrchestrate configuration changesReport on transactions passing through the Citrix ADC environmentVisualize infrastructure and plan expansion Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. Students will gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. Students will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment. Citrix Application Delivery Management Introduction An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing and Monitoring Application Delivery Management An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing Citrix ADC Configuration Application Management StyleBooks Configuration Management Citrix ADC Web Logging Understanding Web Traffic Installing and configuring Citrix ADC Web Logging Troubleshooting Citrix ADC Web Logging Citrix ADC Integrated Caching Introduction to Integrated Caching Static and Dynamic Content Request and Response Process Flow Understanding Cache Policies Identifying Content Group Settings Front-End Optimization Improving Content Delivery Front-End Optimization Use Cases Understanding Minification CSS Optimizations Tuning and Optimizations Connections on the Citrix ADC Connection Profiles Queuing on the Citrix ADC Connection Tuning Practices

Duration 3 Days 18 CPD hours This course is intended for Typical candidates for this course are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies. Overview After you successfully complete this course, expect to be able to: Explain how Aruba's wireless networking solutions meet customers' requirements Explain fundamental WLAN technologies, RF concepts, and 802.11 Standards Learn to configure the Mobility Master and Mobility Controller to control access to the Employee and Guest WLAN Control secure access to the WLAN using Aruba Firewall Policies and Roles Recognize and explain Radio Frequency Bands and channels, and the standards used to regulate them Describe the concept of radio frequency coverage and interference and successful implementation and diagnosis of WLAN systems Identify and differentiate antenna technology options to ensure optimal coverage in various deployment scenarios Describe RF power technology including, signal strength, how it is measured and why it is critical in designing wireless networks Learn to configure and optimize Aruba ARM and Client Match and Client Insight features Learn how to perform network monitoring functions and troubleshooting This course teaches the knowledge, skills and practical experience required to set up and configure a basic Aruba WLAN utilizing the OS 8.X architecture and features. Using lecture and labs, this course provides the technical understanding and hands-on experience of configuring a single Mobility Master with one controller and AP Aruba WLAN. Participants will learn how to use Aruba hardware and ArubaOS to install and build a complete, secure controller network with multiple SSIDs. This course provides the underlying material required to prepare candidates for the Aruba Certified Mobility Associate (ACMA) certification exam. WLAN Fundamentals Describes the fundamentals of 802.11, RF frequencies and channels Explain RF Patterns and coverage including SNR Roaming Standards and QOS requirements Mobile First Architecture An introduction to Aruba Products including controller types and modes OS 8.X Architecture and features License types and distribution Mobility Master Mobility Controller Configuration Understanding Groups and Subgroups Different methods to join MC with MM Understanding Hierarchical Configuration Secure WLAN configuration Identifying WLAN requirements such as SSID name, encryption, authentication Explain AP groups structure and profiles Configuration of WLAN using the Mobility Master GUI AP Provisioning Describes the communication between AP and Mobility controller Explain the AP booting sequence and requirements Explores the APs controller discovery mechanisms Explains how to secure AP to controller communication using CPSec Describes AP provisioning and operations WLAN Security Describes the 802.11 discovery, authentication and association Explores the various authentication methods, 802.1x with WPA/WPA2, Mac auth Describes the authentication server communication Explains symmetric vs asymmetric Keys, encryption methods WIPS is described along with rogue discovery and protection Firewall Roles and Policies An introduction into Firewall Roles and policies Explains Aruba?s Identity based Firewall Configuration of Policies and Rules including aliases Explains how to assign Roles to users Dynamic RF Management Explain how ARM calibrates the network selecting channels and power settings Explores OS 8.X Airmatch to calibrate the network How Client Match and ClientInsight match steers clients to better APs Guest Access Introduces Aruba?s solutions for Guest Access and the Captive portal process Configuration of secure guest access using the internal Captive portal The configuration of Captive portal using Clearpass and its benefits Creating a guest provisioning account Troubleshooting guest access Network Monitoring and Troubleshooting Using the MM dashboard to monitor and diagnose client, WLAN and AP issues Traffic analysis using APPrf with filtering capabilities A view of Airwaves capabilities for monitoring and diagnosing client, WLAN and AP issues Additional course details: Nexus Humans Aruba Mobility Fundamentals, Rev. 20.11 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba Mobility Fundamentals, Rev. 20.11 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Cloud Architects, Security Experts, and Network Administrators requiring in depth knowledge on CloudGuard Network Security products. Overview Discuss Azure Platform Components and their relationship to Check Point CloudGuard Network Security. Explain how to maintain a secure, efficient, and stable cloud environment. Describe the components and constraints of a hub and spoke cloud security environment. Describe the function of the Cloud Management Extension Explain the purpose of identity and access controls and constraints in different cloud platforms. Explain the steps required to configure Identity and Access controls in Azure. Describe the purpose and function of the CloudGuard Controller, its processes, and how it is tied to the Identity Awareness feature. Explain how to design and configure Cloud Adaptive Policies. Discuss the purpose and function of Data Center Objects. Describe the function and advantages of Cloud Service Provider (CSP) automation templates for instance and resource deployments. Explain how CSP templates can be used for maintenance tasks in the cloud environment. Discuss Third-Party Automation tools, how they can simplify deployment and maintenance tasks, and the constraints associated with them. Discuss Scaling Solutions and Options for Cloud Environments. Explain the Scaling Options in Azure. Describe the workflow for configuring scaling solutions in Azure. Discuss how ClusterXL operates and what elements work together to permit traffic failover. Explain how ClusterXL functions differently in a Cloud Environment. Describe how clusters are created and function in Azure. Discuss the elements involved in Hybrid Data Center deployments, the advantages of them, and the constraints involved. Explain the nature of a 'Greenfield' deployment, the advantages of it, and the constraints involved. Describe the components and constraint involved in deploying a Disaster Recovery Site in the cloud. Discuss the steps required for troubleshooting automation in Azure. Explain the steps required for troubleshooting Scaling Solution issues in Azure. Describe the steps required for troubleshooting clusters in Azure. Learn advanced concepts and develop skills needed to design and administer CloudGuard Network Security Environments. Course Outline Deploy a Security Management Server. Connect to SmartConsole. Configure Azure Active Directory and the Service Principle. Install the Cloud Management Extension. Configure the Cloud Management Extension. Configure the Access Control Policy. Assign the Service Principle. Create the CloudGuard Controller Object. Configure Access Control Policy with a Data Center Object. Deploy the Spoke vNets. Create the Spoke Route Table. Deploy Web Servers into the Spoke vNets. Deploy the Virtual Machine Scale Set. Assign the Service Principle to the VMSS Resource Group. Enable Indentity Awareness on the VMSS. Create Load Balancer Rules. Create vNet Peers. Create Web Server Access Control policy. Deploy the Azure High Availability Solution. Create the Cluster Object. Configure the vNet Peering. Create the Internal User Defined Routes. Create the Security Policy for Internal Traffic. Test the Internal Traffic. Troubleshoot the CloudGuard Controller. Debugs the CloudGuard Controller. Debug the Cloud Management Extension. Additional course details: Nexus Humans CNSE-Azure Check Point Network Security Expert for Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNSE-Azure Check Point Network Security Expert for Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is recommended for technical professionals who automate, orchestrate, and troubleshoot Check Point secured environments. Overview Explain how automation and orchestration work together Understand the key drivers for incorporating automation and orchestration into security management Execute a shell script that demonstrates how to build a comprehensive Security Policy. Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions Demonstrate how to define new objects and modify existing ones by using the Check Point API The goal of this course is to provide an understanding of the advanced concepts and skills necessary to automate and orchestrate tasks relating to managing Check Point Security Policies Course Ouline Explain how automation and orchestration work together Understand the key drivers for incorporating automation and orchestration into security management Execute a shell script that demonstrates how to build a comprehensive Security Policy. Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions Demonstrate how to define new objects and modify existing ones by using the Check Point API Demonstrate how to create API commands to efficiently maintain the Check Point Security Management Server database Demonstrate how to use different methods to update the database with API commands Become familiar with client-side and server-side scripting and scripting languages Understand how to use the Bash shell to develop APIs Recognize and describe many of the open source tools that are available to assist with API development Demonstrate how to use a custom REST application to update the database of a Security Management Server Demonstrate how to use Postman to manage the Security Policy database through the Check Point API Understand what steps to take to troubleshoot and debug API scripts Demonstrate basic troubleshooting techniques by reviewing debugging messages in various forms Understand how to use self-service portal capabilities to provide general IT services Recognize how automation tools work with Check Point APIs to automate security management tasks and orchestrate workflow behind service portals Demonstrate common tasks that are automated in a Web portal to manage the Security Policy LAB Exercises Demonstrate Check Point automation and orchestration Manage objects using the Check Point API Create a management API shell script Use a variety of methods to execute API commands Use a custom REST tool for API calls Use Postman for API calls Debug the Check Point management API Automate tasks using a Check Point API enabled Web portal Additional course details: Nexus Humans CCAS Check Point Certified Automation Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCAS Check Point Certified Automation Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix ADC, with little or no previous ADC experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC traffic management. Overview Optimize the Citrix ADC system for traffic handling and management Customize the ADC system for traffic flow and content-specific requirements Employ recommended tools and techniques to troubleshoot common Citrix ADC network and connectivity issues Configure advanced load balancing and GSLB on the Citrix ADC system Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery. Advanced Policies Default Policy Overview Default Expression Syntax Policy Bindings App Expert Additional Features Rewrite Responder URL Transformation Rewrite Policies Responder Policies DNS Rewrite and Responder URL Transformation Content Switching Content Switching Overview Content Switching Configuration Optimization Citrix ADC Optimization Overview HTTP Compression Integrated Caching Front-End Optimization Global Server Load Balancing GSLB Overview GSLB Architecture Content-Switching GSLB GSLB MEP and Monitoring Customizing GSLB Additional course details: Nexus Humans CNS-224: Implement Citrix ADC 13.x with Traffic Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-224: Implement Citrix ADC 13.x with Traffic Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This intermediate course is designed for technical support personnel who implement, operate, and perform day-to-day administration of IBM MQ V8 on z/OS. Overview Describe message-oriented middleware and the capabilities it must provideIdentify the key components of IBM MQ for z/OSSummarize the responsibilities of the IBM MQ administratorConfigure IBM MQ IBM V8 for z/OSEnable IBM MQ for z/OS eight-byte RBA and buffers above 2 GBDemonstrate how to create and change queues and place and retrieve messages from a queueDefine and demonstrate how to set up and work with distributed queuingDifferentiate between an IBM MQ queue manager and an IBM MQ clientDescribe and demonstrate how to set up an IBM MQ clusterContrast point-to-point and publish/subscribe messaging stylesDescribe shared queues and queue sharing groupsSummarize IBM MQ for z/OS recovery and restart activitiesDemonstrate how to use IBM MQ events for monitoringSummarize performance considerationsDescribe security considerations for IBM MQ for z/OSDescribe and implement connection authentication and channel authorizationIdentify correct problem determination techniques for IBM MQ for z/OSSummarize basic use and configuration of IBM MQ Managed File TransferDescribe IBM MQ support for CICS and IMS interfaces This course provides the skills that are necessary to configure and manage an IBM MQ V8 queue manager on z/OS. Through lectures and hands-on lab exercises, students learn how to install, customize, operate, and administer IBM MQ V8. Course Outline Course introduction IBM MQ review IBM MQ architecture, installation, and configuration Exercise: Configuring an IBM MQ for z/OS queue manager IBM MQ for z/OS administrative interface options Exercise: Working with queues Distributed queuing Exercise: Working with channels IBM MQ clients Exercise: Working with IBM MQ clients IBM MQ cluster basics Exercise: Working with IBM MQ clusters Publish/subscribe basics Exercise: Publish/subscribe basics Queue sharing groups Using IBM MQ events and the dead-letter queue utility Exercise: Working with IBM MQ events Security considerations Exercise: Security Problem determination IBM MQ Managed File Transfer Exercise: IBM MQ Managed File Transfer configuration for z/OS IBM MQ for z/OS backup, recovery, and related file tasks Exercise: Working with file handling utilities Support for CICS, IMS, and HTTP applications Course summary

Duration 4 Days 24 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM© MQ queue managers on distributed operating systems, in the Cloud, or on the IBM© MQ Appliance. Overview Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster This course provides technical professionals with the skills that are needed to administer IBM© MQ queue managers on distributed operating systems and in the Cloud. In addition to the instructor-led lectures, you participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises use IBM© MQ V9.0, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination. Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for individuals responsible for developing and implementing effective storage management techniques. Overview Establish a DFSMS configuration to automatically enforce your installation's storage management policies Convert service level requirements into appropriate parameters for data class, storage class, management class, and storage groups Create and test Automatic Class Selection (ACS) routines Convert volumes and move data to system-managed volumes with DFSMS Data Set Services (DFSMSdss) Specify appropriate management class and storage group parameters for DFSMS Hierarchical Storage Management (DFSMShsm) processing of system-managed data sets Plan to maintain your DFSMS environment using Naviquest Establish procedures to control, manage, and recover the storage management subsystem with ISMF and operator commands Develop a DFSMS implementation plan In this course you will learn how to plan and implement DFSMS and learn how to manage temporary and permanent data sets with an emphasis on disk storage. Course introduction and DFSMS overview Specify the storage administration functions that can be automatically performed by the system Identify the types of data set services that need to be established by negotiating service level agreements Correlate data set service requirements to the SMS configuration components: data class, storage class, management class, storage group, and automatic class selection routines Activating SMS Identify the functions eligible for exploitation with the installation of DFSMS Data Facility Product (DFSMSdfp) and the activation of SMS Create SMS control data sets Code SYS1.PARMLIB operands necessary to bring up SMS Create a minimal configuration Activate a configuration Writing ACS routines Identify the purpose of the ACS routines Develop an understanding of the statements Differentiate between literals and masks Describe the read variables available in the ACS routines Managing temporary data sets Create/alter storage classes and storage groups Identify steps to install and use the starter set Write ACS routines to handle temporary data sets Activate a system to manage temporary data sets Code commands to change volume/group SMS status Issue operator commands to display current status Exploiting DFSMS Describe the purpose of the data class Identify the features that the data class can exploit Create data sets using the space parameter Define Virtual Storage Access Method (VSAM) and volume attributes for data class Identify special data sets and their exploitation through the data class Managing permanent data sets Create/alter data classes, storage classes, management classes, and storage groups Translate current (DFSMShsm) service level agreements to management class parameters Identify alternatives and concerns for standard naming conventions Establish the controls for automatic backup of data sets Establish the controls for automatic volume dump Write ACS routines to manage permanent data Create a configuration that manages permanent data sets Create a new managed data set Identify function of storage class exit provided by Custom-Built Installation Process Offering (CBIPO) and resulting System Management Facility (SMF) records Using Naviquest Create test cases using Naviquest Perform storage administration tasks in batch Create online DFSMS reports Create model commands using Naviquest Use the COPYFILT macro Device preparation and data movement Initialize volumes as system-managed Move data into/out from system-managed control Convert volumes to/from system-managed Move data to utilize new hardware capabilities Controlling DFSMS Code commands to change SMS volume/group status Issue commands to save configurations and use alternate Active Control Data Set (ACDS) Issue command to use alternate Communication Data Set (COMMDS) Issue VARY SMS commands Communicate with the security administrator about storage management requirements Additional considerations Establish a plan for implementing SMS Locate sources of implementation planning checklists Identify the tools available to document the current system Identify multiple site considerations for recovery and exploitation Additional course details: Nexus Humans SS84 IBM DFSMS Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SS84 IBM DFSMS Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback