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CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Fall into Savings. Enjoy the biggest price fall this Autumn! Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Xero and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Xero bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Xero course that will enhance your skills and prepare you for the competitive job market. Also, our Xero experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Xero, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Xero Bundle Consists of the following Premium courses: Course 01: Level 3 Xero Training Course 02: Payroll Management - Diploma Course 03: Introduction to Accounting Course 04: Accounting and Bookkeeping Level 2 Course 05: Managerial Accounting Masterclass Course 06: Diploma in Quickbooks Bookkeeping Course 07: Theory of Constraints, Throughput Accounting and Lean Accounting Course 08: Internal Audit Training Diploma Course 09: Level 3 Tax Accounting Course 10: Team Management Course 11: Business Analysis Level 3 Course 12: GDPR Data Protection Level 5 Course 13: Microsoft Excel Training: Depreciation Accounting Course 14: Microsoft Excel Level 3 Benefits you'll get choosing Apex Learning for this Xero: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Xero Bundle Course 01: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 02: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 03: Introduction to Accounting Accounting Fundamental What is Financial Accounting Accounting Double Entry System and Fundamental Accounting Rules Financial Accounting Process and Financial Statements Generates Basic Accounting Equation and Four Financial Statements Define Chart of Accounts and Classify the accounts External and Internal Transactions with companies Short Exercise to Confirm what we learned in this section Accounting Policies What are Major Accounting Policies need to be decided by companies Depreciation Policies Operational Fixed Asset Controls Inventory Accounting and Controls Revenue Accounting and Controls Course 04: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 05: Managerial Accounting Masterclass Setion 1 Manaerial Accounting Defined Financial Accounting Compared to Managerial Accounting Trends Foundation Concepts Setion 2 Process costing vs Job Cost Job cost part 1 Job cost part 2 Allocating costs to multiple products Departmental Overhead Rate Activity-Based Costing Setion 3 Cost Behavior Cost Behavior Continued Break Even Point Break Even Point Changes Sales Mix Pricing Short Term Decisions Section 4 Budgeting Intro Budgetin continued Operating Budgets Cash Budget Budgeted Balance Sheet Performance Evaluation Performance Evaluation Cont Standards Standard Costs Continued Setion 5 Capital Investment Decisions Capital Investment Analysis Course 06: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks Course 07: Theory of Constraints, Throughput Accounting and Lean Accounting The Theory of Constraints and Throughput Accounting Lean Accounting Summary and Lean Accounting Assignment Course 08: Internal Audit Training Diploma Auditing as a Form of Assurance Internal Audit Procedures Technology-based Internal Audit Internal Control and Control Risk Audit Interviews Reporting Audit Outcome UK Internal Audit Standards Career as an Auditor Course 09: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 10: Presenting Financial Information Presenting Financial Information The Hierarchy of Performance Indicators The Principle of Effective Reports Guidelines for Designing Management Reports Methods of Presenting Performance Data The Control Chart: Highlighting the Variation in the Data The Pareto Chart: Highlighting Priorities Exercise: The Control Chart An Example Management Report Interpreting Performance Data Supporting Colleagues by Giving Feedback Data Visualisation Final Thoughts on Presenting Financial Information Course 11: Business Analysis Level 3 Introduction to Business Analysis Business Processes Business Analysis Planning and Monitoring Strategic Analysis and Product Scope Solution Evaluation Investigation Techniques Ratio Analysis Stakeholder Analysis and Management Course 12: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 13: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 14: Microsoft Excel Level 3 Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Xero bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Xero is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Xero Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented can be applied to a wide range of projects and the course emphasises both the task and the team-related aspects of project management. The aims of the programme are to: Present the key concepts of project management Provide a structured approach for managing projects Demonstrate tools and techniques for planning and controlling project work Enable participants to apply the techniques to their own projects At the end of the programme, participants will: Recognise the benefits of a structured approach to project work Be able to apply a range of practical tools and techniques to improve their personal effectiveness in project work Have a means of determining the status of current projects and know what actions are needed to ensure success 1 Introduction Why this programme has been developed Review of participants' needs and objectives 2 Key concepts The characteristics of projects and project work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges of the multi-project situation 3 Setting project goals Understanding 'customer' requirements Managing project stakeholders and gaining commitment Using questioning skills to define goals and success criteria Defining and documenting the scope of the project 4 Project planning Defining what has to be done Creating a work breakdown Agreeing roles and responsibilities for the work Developing a programme using networks and bar charts Estimating timescales, costs and resource requirements Planning exercise: participants develop a project plan Identifying and managing project risks Using project planning software Managing and updating the plan 5 Project implementation and control Creating a pro-active monitoring and control process Techniques for monitoring progress Using latest estimates Managing project meetings Resolving problems effectively Managing multiple projects Personal time management 6 Course review and action planning Identify actions Sponsor-led review and discussion of proposals Conclusion

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Learning Objectives Introduction , Advanced Document Setup , Working with Text Flow , Advanced Text Options , Beyond the Basics - Text Styles , Advanced Place Options , Illustration in InDesign , Organizing Swatches , Converting Tables , Working with Long Documents , Creating Interactive Elements , Conclusion Pre-Requisites InDesign CC Introduction or equivalent experience Description Adobe InDesign is a professional desktop publishing application that lets you create stunning page layouts, creative print media, e-books and other digital publications faster and more efficiently. InDesign is built for designers, prepress and production professionals, and print service providers. Tight integration with Adobe software such as Adobe Photoshop, Illustrator, Acrobat and Flash enables highly productive workflows to flexibly deliver content in print and digital formats. Access Adobe Digital Publishing Suite from within InDesign to create and publish engaging apps for a broad range of mobile devices. This advanced course will take a basic knowledge of InDesign to the next level.  In this course, students will work with saving to previous versions, saving templates, and use different page sizes and sections. Students will learn to modify text flow with breaks, tabs, jump lines, and use text on a path and text outlines, and learn advanced text options. Additionally, students will work with advanced text styles, nested styles, and understand hyphenation, justification, and keep options. Students will use advanced place options, including placing Illustrator files, InCopy and anchored objects. Students will work with the InDesign illustration tools, organize swatches, convert tables, and learn about creating interactive elements, as well as work with long documents. Introduction Introduction 00:04:00 Section 01 Saving to the Previous Versions 00:02:00 Saving Templates 00:04:00 Using Different Page Sizes 00:09:00 Sectioning for Page Numbering 00:07:00 Section 02 Using Breaks 00:07:00 Working with Tabs 00:08:00 Creating Jump Lines 00:06:00 Auto Size Text Frames 00:04:00 Using Text on a Path 00:05:00 Working with Text Outlines 00:05:00 Section 03 Replacing Fonts 00:05:00 Changing Text Formatting 00:06:00 Using Bullets and Numbering 00:06:00 Understanding Types of Spaces 00:05:00 Understanding Types of Dashes 00:04:00 Using GREP 00:08:00 Using AutoCorrect 00:04:00 Using OpenType 00:04:00 Working with Ordinals and Ligatures 00:03:00 Locating Colors in your Document 00:02:00 Using Data Merge 00:08:00 Section 04 Loading Styles 00:03:00 Redefining Styles 00:03:00 Grouping Styles 00:02:00 Using Nested Styles 00:05:00 Hyphenation and Justification 00:07:00 Breaking a Link to a Style 00:03:00 Section 05 Using Place Text Options 00:08:00 Using Place Image Options 00:07:00 Placing Adobe Illustrator Files 00:05:00 Using Metadata Captions 00:09:00 Placing InCopy Documents 00:06:00 Using Anchored Objects 00:06:00 Subject Aware Text Wrapping 00:05:00 Section 06 Using the Pen Tool 00:10:00 Using the Direct Selection Tool 00:06:00 Understanding Pathfinder Basics 00:08:00 Using Advanced Alignment 00:04:00 Section 07 Using Color Groups 00:04:00 Loading Swatches 00:01:00 Using CC Libraries 00:06:00 Section 08 Converting a Table to Text 00:03:00 Converting Text to a Table 00:04:00 Working with Headers and Footers 00:06:00 Embedding Styles into Cell Styles 00:05:00 Section 09 Creating Books 00:08:00 Creating a Table of Contents 00:09:00 Formatting a Table of Contents 00:06:00 Adding Footnotes 00:06:00 Setting Column Spans 00:04:00 Printing Booklets 00:11:00 Section 10 Generating QR Codes 00:05:00 Creating Bookmarks 00:05:00 Using Hyperlinks 00:07:00 Adding Interactive Buttons 00:06:00 Animating Elements 00:05:00 Creating an Interactive PDF Form 00:09:00 Exporting an Interactive PDF Form 00:06:00 Adobe InDesign CC Advanced - Recap Recap 00:03:00 Final Exam Final Exam - Adobe InDesign CC Advanced 00:20:00

Online Teaching and Social Media Marketing is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Online Teaching and Social Media Marketing and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 7 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Teaching Online Masterclass Section 01 - Build a Business Teaching Online Let's Start Teaching Online 00:10:00 Hardware and Software to Create Courses 00:03:00 Validating Course Subjects 00:04:00 Editing Videos 00:06:00 Section 02 - Discovering Sales Channels Creating Udemy Courses 00:10:00 Following Udemy Policies 00:20:00 Upload Course to Udemy 00:15:00 Publishing on Skillshare 00:13:00 Publishing to Skillsuccess 00:02:00 How to Signup for Amazon Video Direct to Publish Content 00:12:00 Additional Sales Channels 00:07:00 Section 03 - Student Engagement Customer Engagement 00:05:00 KPI's and Goals 00:05:00 Engaging Content 00:05:00 Customer Channels 00:02:00 Customer Needs 00:02:00 Brand Marketing 00:27:00 Customer Success 00:06:00 Customer Value 00:09:00 Section 04 - Copywriting Copywriting Intro 00:03:00 Headlines 00:06:00 Copywriting Basics 00:11:00 Offer 00:06:00 Closing 00:06:00 Basic Writing Skills 00:10:00 Sell the Sizzle 00:05:00 Writing Sales Copy 00:07:00 Conclusion 00:09:00 Section 05 - Coaching Introduction to Coaching Authority 00:04:00 Coaching Added Benefit 00:05:00 One-on-One Coaching 00:07:00 Group Coaching 00:07:00 Facebook Group Coaching 00:04:00 Email Coaching 00:05:00 Coaching Clients to Higher Income 00:04:00 Life Coaching 00:05:00 Promoting Coaching Services 00:04:00 Social Media Marketing Social Marketing Intro 00:01:00 Marketing On Facebook & Instagram 00:19:00 Marketing On Twitter & YouTube 00:14:00 Intro To Pinterest Marketing 00:01:00 Pinterest Marketing - Part 1 00:07:00 Pinterest Marketing - Part 2 00:16:00 Pinterest Marketing - Part 3 00:11:00 LinkedIn Marketing Intro 00:01:00 LinkedIn Marketing - Part 1 00:06:00 LinkedIn Marketing - Part 2 00:07:00 LinkedIn Marketing - Part 3 00:05:00 Intro To Split Testing 00:01:00 Split Testing - Part 1 00:10:00 Split Testing - Part 2 00:05:00 Split Testing - Part 3 00:09:00 Intro To Funnel Building 00:01:00 Funnel Building - Part 1 00:04:00 Funnel Building - Part 2 00:07:00 Funnel Building - Part 3 00:09:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Get into the world of Payroll Management where precision meets compliance. As businesses across the UK navigate through complex payroll regulations, the demand for skilled payroll professionals has surged. Accurate payroll management ensures compliance and significantly enhances employee satisfaction and company reputation. This course will equip you with the essential skills to manage payroll systems effectively and stay abreast of the latest payroll legislation. This Diploma in Payroll Management at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Our Payroll Management course offers comprehensive training covering all aspects essential for managing a payroll system efficiently within the UK. From understanding the basic Payroll structure to advanced year-end procedures, this course will guide you through modules like Pension Scheme Basics, e-Submissions, and Employee Records Management. You will learn how to process payments, handle adjustments, and generate reports that are compliant with current financial laws, ensuring your payroll runs smoothly and accurately. Learning Outcomes of this Bundle: Understand and implement UK payroll systems, including legislation and compliance. Manage pension schemes effectively as per the regulatory requirements. Navigate through payroll software to add and manage employee records. Execute monthly payroll processes and prepare for year-end procedures. Generate accurate financial reports and handle e-submissions seamlessly. Address common payroll issues like payment resetting and employee exits. Step up your career with our expertly designed Payroll Management course. Enrol now to become a pivotal asset in the payroll departments of leading companies, ensuring compliance, efficiency, and precision in payroll management! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Payroll Management. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Payroll Management setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Payroll Management-related fields impacting their Payroll Management experiences and long-term development. Curriculum Breakdown Module 01: Payroll System in the UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics Module 11: Entering Payments Module 12: Pre-Update Reports Module 13: Updating Records Module 14: e-Submissions Basics Module 15: Process Payroll (November) Module 16: Employee Records and Reports Module 17: Editing Employee Records Module 18: Process Payroll (December) Module 19: Resetting Payments Module 20: Quick SSP Module 21: An Employee Leaves Module 22: Final Payroll Run Module 23: Reports and Historical Data Module 24: Year-End Procedures Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Payroll Management at QLS Level 4 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: HR professionals Finance managers Aspiring payroll clerks Small business owners Accountancy students Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Payroll Manager: £35,000 - £60,000 HR Administrator: £20,000 - £30,000 Payroll Specialist: £25,000 - £40,000 Finance Officer: £28,000 - £45,000 Compliance Officer: £30,000 - £50,000 Benefits Coordinator: £24,000 - £35,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Diploma in Payroll Management at QLS Level 4 Hard copy certificate - £99 After successfully completing the Payroll Management, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Care Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Mock Exam Final Exam