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Overview With this course, "Drawing Cartoon Animals" take a whimsical trip into the realm of artistic creation. Unleash your creativity as we delve into the enchanting realm of cartoon illustration, where imagination knows no bounds. From the mischievous antics of a Bear who Loves to Stare to the charming elegance of an Elegant Elephant, each lesson is a playful exploration of character design and storytelling. With a blend of rhyme and visual expression, this course invites learners of all ages to hone their artistic skills and bring delightful cartoon animals to life on paper. Dive into this vibrant adventure where every stroke of the pencil sparks imagination and every character has a story to tell. Join us and discover the joy of drawing cartoon animals in a fun and engaging environment that inspires artistic expression and ignites the imagination. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? Aspiring artists eager to learn cartoon illustration techniques. Parents and educators seeking engaging art activities for children. Cartoon enthusiasts interested in honing their drawing skills. Individuals looking to add a touch of whimsy to their artistic repertoire. Anyone seeking a fun and creative outlet for self-expression through art. Requirements Our Drawing Cartoon Animals has been designed to be fully compatible with tablets and smartphones. Here are some common requirements you may need: Computer, smartphone, or tablet with internet access. English language proficiency. Required software/tools. (if needed) Commitment to study and participate. There is no time limit for completing this course; it can be studied at your own pace. Career Path Popular Career Paths for a Drawing Cartoon AnimalsCourse: Freelance Cartoonist: £20,000 - £40,000 Children's Book Illustrator: £18,000 - £30,000 Animator: £25,000 - £50,000 Art Teacher: £20,000 - £35,000 Graphic Designer: £20,000 - £35,000 Character Designer: £22,000 - £40,000 Salary ranges can vary by location and experience. Course Curriculum 2 sections • 11 lectures • 01:02:00 total length •Introduction: 00:02:00 •A Bear who Loves to Stare: 00:04:00 •An Owl with a Bowl: 00:06:00 •A Cat with a Hat: 00:05:00 •A Lion named Brian: 00:05:00 •A Mouse with a House: 00:07:00 •A Goat on a Boat: 00:09:00 •A Fox on the Rocks: 00:06:00 •An Elegant Elephant: 00:08:00 •A Sheep who loves to Sleep: 00:05:00 •A Cow that says Meow: 00:05:00

Picture a world of endless possibilities; a realm where knowledge is power, and data reigns supreme. In today's digital age, the ability to decipher complex data sets and extract valuable insights has become an invaluable skill. With the Data Analysis with Data Science & Machine Learning bundle, you're one step closer to harnessing the full potential of data and unlocking a brighter future. The age of data is upon us, and the UK is no exception. As businesses and organisations increasingly rely on data to inform strategic decisions, professionals skilled in data analysis and machine learning are in high demand. By acquiring expertise in these fields, you'll not only enhance your career prospects but also contribute to the growth and success of the nation. Don't miss out on this opportunity to take your career to the next level. Enrol in the Data Analysis with Data Science & Machine Learning bundle today and unlock the power of data for your business. This Data Analysis with Data Science & Machine Learning Bundle Consists of the following Premium courses: Course 01: Introduction to Data Analysis Course 02: Data Analytics with Tableau Course 03: Complete Google Analytics Course Course 04: Python for Data Analysis Course 05: Quick Data Science Approach from Scratch Course 06: R Programming for Data Science Course 07: Learn MySQL from Scratch for Data Science and Analytics Course 08: Master JavaScript with Data Visualization Course 09: Excel Data Analysis Course 10: Statistics & Probability for Data Science & Machine Learning Course 11: Root Cause Analysis Course 12: Google Data Studio: Data Analytics Course 13: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 14: Business Intelligence and Data Mining Masterclass Learning Outcomes: Develop a solid understanding of data analysis techniques. Learn how to collect, manage, and manipulate data effectively. Gain knowledge in the programming languages commonly used in data analysis, such as Python and R. Become proficient in data visualisation and presentation. Develop an understanding of machine learning algorithms and their application in data analysis. Learn how to use various data analysis software, including Tableau and Google Analytics. The Data Analysis with Data Science & Machine Learning bundle includes a variety of courses aimed at providing theoretical knowledge in the field of data analysis. The bundle covers a wide range of topics, starting with the basics of data analysis such as data cleaning, exploration, and visualisation. With courses such as Introduction to Data Analysis, Data Analytics with Tableau, Complete Google Analytics Course, Python for Data Analysis, Quick Data Science Approach from Scratch, R Programming for Data Science, Learn MySQL from Scratch for Data Science and Analytics, and Master JavaScript with Data Visualization, learners can get a comprehensive understanding of data analysis concepts. The course material is presented in a theoretical format to help learners gain a deep understanding of the topics. Learners can engage with the material at their own pace. The course content is presented in a way that is easy to understand, making it ideal for those who are new to the field of data analysis. Course Curriculum: Data Analysis with Data Science & Machine Learning Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to upskill and enhance their data analysis knowledge and abilities. Individuals interested in pursuing a career in data analysis, data science or machine learning. Business owners or entrepreneurs looking to gain insights into their data and make data-driven decisions. Students or recent graduates seeking to gain valuable experience and knowledge in data analysis. Anyone looking to expand their knowledge and understanding of data analysis and its useful applications. Requirements This Data Analysis with Data Science & Machine Learning course has been designed to be fully compatible with tablets and smartphones. Career path Data Analyst: £24k-£42k per annum. Business Intelligence Analyst: £25k-£60k per annum. Data Scientist: £27k-£65k per annum. Machine Learning Engineer: £28k-£80k per annum. Business Analyst: £24k-£52k per annum. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Data Analysis with Data Science & Machine Learning course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learn to do keyword research for finding the best profitable and rank-able keywords for your site. Enrol the Keyword Research Course course and explore the ways of searching the best keywords for you. The starting of any business or websites should start with keyword research. No matter how good your content is, without proper keywords, your content will not appear to the reader's search list. The course helps you to find the best and profitable keywords. Inside the course, you will be taken to the journey of keyword research techniques and able to know the difference between short and long-tail keywords. You will also learn why a long-tail keyword is more profitable than short keywords. The course also introduces you with some of the free and paid keyword research tools and helps you to perform keyword research with Keyword planner and Longtail Pro. Finally, the course also explains a case study to understand the importance of keyword research. Upon completion, you will able to do keyword research for your business or other purposes. What you'll learn You will know how to utilize Google's Keyword Planner to identify niche keywords within your market You will know how to select high competition, medium competition & low competition keywords for your website You will know how to find the keyword's search volume You will know how to utilize long tail keyword research to your advantage You will know how to identify research vs buyer vs generic keywords & phrases You will know how to identify buying triggers for niche audiences You will know how to obtain keyword competition for both Organic & PPC keywords Requirements You should know how to use a PC at a beginner level Who is the target audience? Keyword Researchers Anyone with a product/service to sell Entrepreneurs Content Marketers Home Based Businesses Email Marketers Freelancers Online Businesses Affiliate Marketers Module: 01 Introduction 00:10:00 Difference Between Short & Longtail Keywords 00:05:00 What Are Local Keywords 00:02:00 Research vs Buyer Keywords 00:06:00 Google Auto Complete Search Engine 00:02:00 Module: 02 Free Software Walkthrough 00:03:00 Using Keyword Planner 00:05:00 Keyword Planner Sorting 00:10:00 LongTail Pro Keyword Research 00:10:00 KW Finder Keyword Research 00:05:00 Free Keyword Search Volume Tool 00:01:00 Mouse Recorder 00:04:00 Module: 03 How to Deliver Keyword Research as a Freelancer 00:10:00 Optimize an Article 00:20:00 Optimize Readability 00:08:00 WordPress Permalink Settings 00:01:00 Course Certification

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Overview This comprehensive course on the Medical Secretary & Administrator Level 4 will deepen your understanding of this topic.After successful completion of this course, you can acquire the required skills in this sector. This Medical Secretary & Administrator Level 4 comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? The Medical Secretary & Administrator Level 4 program is open to all students, regardless of their prior qualifications or experience. This comprehensive course is specifically designed for individuals aspiring to excel in medical secretarial roles. Whether you have a background in healthcare, administration, or are entirely new to the field, this program is suitable for you.It equips students with the knowledge and skills necessary for success in healthcare administration and medical office management. Requirements Our Medical Secretary & Administrator Level 4has been designed to be fully compatible with tablets and smartphones. Here are some common requirements you may need: Computer, smartphone, or tablet with internet access. English language proficiency. Required software/tools. (if needed) Commitment to study and participate. There is no time limit for completing this course; it can be studied at your own pace. Career Path Popular Career Paths for a Medical Secretary & Administrator Level 4Course: Medical Secretary/Administrative Assistant: £25,000-£35,000 annually. Healthcare Office Manager: £30,000-£45,000 annually. Medical transcriptionist: £20,000-£35,000 annually. Medical Billing Specialist: £25,000-£40,000 annually. Medical Records Technician: £22,000-£35,000. Salary ranges can vary by location and experience. Course Curriculum 2 sections • 11 lectures • 02:53:00 total length •Module 01: Introduction to Medical Secretary: 00:16:00 •Module 2: Organise Schedules: 00:21:00 •Module 3: Maintaining Medical Records: 00:19:00 •Module 4: Effective Filing Systems in Medical Offices: 00:16:00 •Module 5: Confidentiality in a Medical Environment: 00:14:00 •Module 6: Controlling Stocks and Supplies: 00:09:00 •Module 7: Medical Jargon and Terminology: 00:25:00 •Module 8: Maintaining Workplace Safety: 00:20:00 •Module 9: Information Technology in Health Care: 00:14:00 •Module 10: Legal aspects and Ethics: 00:19:00 •Assignment - Medical Secretary & Administrator Level 4: 00:00:00

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Master the essentials of Payroll Management with this comprehensive course. Learn how to manage payroll processes, calculate wages, understand tax laws, and ensure compliance with employment regulations. This course covers key topics such as salary processing, deductions, benefits administration, and payroll software usage. Ideal for HR professionals and those looking to specialize in payroll, this course will equip you with the skills to efficiently handle payroll tasks and stay up to date with industry standards, ensuring accuracy and compliance in all payroll operations.

Feeling Stuck in Your Career? The Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals bundle on your job life and career growth! This Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals Bundle Comprises the Following CPD Accredited Courses: Course 01: Healthcare Assistant Training Course 02: Medication Administration Level 4 Course 03: Working in Healthcare Setting Level 3 Course 04: Medical Laboratory Assistant Training Level 3 Course 05: Biomedical Science Course 06: Medical Terminology Training Course 07: Medical Transcription Course 08: Medical Law Course 09: Medical Coding Training: Develop Inpatient DRG Course 10: Medical Coding Inpatient Training: DRG-ICD Course 11: Veterinary Nursing and Medical Emergencies Course 12: English for Healthcare Course 13: Medical Coding Inpatient Training: DRG-PCS Course 14: Learn Medical Coding Using 3M Software Course 15: Consent in Healthcare Course 16: GDPR in Healthcare Course 17: European Medical Device Regulations Course 18: CompTIA Healthcare IT Technician Course 19: Health and Social Care Level 2 Course 20: Effective Communication Skills Diploma What will make you stand out? Upon completion of this online Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals Bundle, you will gain the following: CPD QS Accredited Proficiency with this Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals Bundle After successfully completing the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals Bundle The online test with immediate results You can study and complete the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle at your own pace. Study for the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle, a comprehensive, complete collection of 20 courses. Each course in the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle offers the flexibility and convenience to learn at your own pace. Make the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals is perfect for: Expand your knowledge and skillset for a fulfilling career with the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle. Learn on your schedule, in the comfort of your home - the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle. Certificates CPD Certificates Digital certificate - Included

The Bash Scripting, Linux and Shell Programming Masterclass course is a comprehensive guide to mastering Bash scripting, Linux, and shell programming. It's designed to address a common challenge: the complexity of navigating and controlling Linux-based systems. By simplifying these concepts, the course empowers learners to manage and operate within a Linux environment efficiently. The ability to script and program in the shell opens doors to streamlined processes, automation, and enhanced productivity, benefits that are crucial in today's tech-driven world. Through this masterclass, you will learn the essentials of Linux navigation, file management, and shell programming. Each section is crafted to build your skills progressively, ensuring a deep understanding of each aspect. Whether managing users, handling text files, or exploring advanced Bash features, the course is structured to provide practical, real-world applications. This approach not only enhances your technical skills but also boosts your problem-solving abilities within a Linux context. By the end of this course, you will be proficient in the technical aspects of Linux and Bash scripting and gain a strategic edge in applying these skills. The course is designed for accessibility, allowing learners to study at their own pace, from any device. This flexibility ensures that you can integrate learning seamlessly into your schedule, making it ideal for both beginners and those looking to refresh their skills Learning Outcomes Gain proficiency in basic Bash scripting and shell programming. Learn to navigate efficiently within the Linux environment. Develop skills to access and use help resources in Linux. Acquire expertise in managing files and folders in Linux. Understand how to manipulate and process text files. Learn to manage user accounts and permissions in Linux. Master techniques for terminating programs and safe logouts. Discover efficient shortcuts for faster Linux operations. Deepen understanding of Bash specifics and advanced features. Access a wealth of resources for ongoing Linux learning. Why choose this Bash Scripting, Linux and Shell Programming Masterclass? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Bash Scripting, Linux and Shell Programming Masterclass for? Beginners eager to learn about Linux and shell programming. IT professionals seeking to enhance their scripting skills. System administrators aiming to improve their Linux proficiency. Developers interested in automating tasks with Bash scripting. Anyone curious about mastering Linux-based systems. Career path Linux System Administrator: £25,000 - £50,000. DevOps Engineer: £30,000 - £70,000. IT Support Specialist: £20,000 - £40,000. Software Developer (with Linux skills): £25,000 - £55,000. Network Engineer: £25,000 - £50,000 Prerequisites This Bash Scripting, Linux and Shell Programming Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bash Scripting, Linux and Shell Programming Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction 00:02:00 Bash vs Shell vs Command Line vs Terminal 00:06:00 Section 02: Navigation Listing Folder Contents (ls) 00:05:00 Print Current Folder (pwd) 00:01:00 Change Folder (cd) 00:03:00 Using A Stack To Push Folders (pushd/popd) 00:03:00 Check File Type (file) 00:01:00 Find File By Name (locate) & Update Locate Database (updatedb) 00:02:00 Find A Command (which) 00:02:00 Show Command History (history) 00:02:00 Section 03: Getting Help Show Manual Descriptions (whatis) 00:01:00 Search Manual (apropos) 00:02:00 Reference Manuals (man) 00:02:00 Section 04: Working With Files/Folders Creating A Folder (mkdir) 00:02:00 Creating A File (touch) 00:02:00 Copy Files/Folders (cp) 00:02:00 Move & Rename Files/Folders (mv) 00:02:00 Delete Files/Folders (rm) 00:02:00 Delete Empty Folder (rmdir) 00:02:00 Change File Permissions (chmod) 00:06:00 Section 05: Text Files File Concatenation (cat) 00:03:00 File Perusal Filter (more/less) 00:02:00 Terminal Based Text Editor (nano) 00:03:00 Section 06: Users Run Commands As A Superuser (sudo) 00:03:00 Change User (su) 00:03:00 Show Effecter User and Group IDs (id) 00:02:00 Section 07: Killing Programs & Logging Out Kill A Running Command (ctrl + c) 00:02:00 Kill All Processes By A Name (killall) 00:02:00 Logging Out Of Bash (exit) 00:01:00 Section 08: Shortcuts Tell Bash That There Is No More Input (ctrl + d) 00:02:00 Clear The Screen (ctr + l) 00:02:00 Zoom In (ctrl + +) 00:02:00 Zoom Out (ctrl + -) 00:02:00 Moving The Cursor 00:02:00 Deleting Text 00:04:00 Fixing Typos 00:03:00 Cutting and Pasting 00:03:00 Character Capitalisation 00:03:00 Section 09: Bash Bash File Structure 00:03:00 Echo Command 00:04:00 Comments 00:04:00 Variables 00:06:00 Strings 00:06:00 While Loop 00:04:00 For Loop 00:04:00 Until Loop 00:03:00 Break & Continue 00:03:00 Get User Input 00:02:00 If Statement 00:09:00 Case Statements 00:06:00 Get Arguments From The Command Line 00:04:00 Functions 00:05:00 Global vs Local Variables 00:03:00 Arrays 00:06:00 Shell & Environment Variables 00:06:00 Scheduled Automation 00:03:00 Aliases 00:03:00 Wildcards 00:03:00 Multiple Commands 00:02:00 Section 10: Resource Resource 00:00:00 Assignment Assignment - Bash Scripting; Linux and Shell Programming Masterclass 00:00:00

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00