This is an online course sat at your own pace to introduce you to clinical coaching. During the course we will go into the concept of training a student, learning methods, tutorial techniques, safeguarding and how to use the Central Skills Log (CSL). The course is open for 2 months. Once completed we can then arrange access to the CSL for one of Abbeydale’s students.
CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental
Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.
The MA Learning & Teaching in Creative Industries is perfect if you’re looking to enter into a teaching career for the first time. It’s also the ideal choice if you’re an experienced educator wanting to broaden your knowledge and skills within the field of creative arts education at Further Education and Higher Education levels. You’ll engage in critical and collaborative development as a creative educator and improve your skills and agency as a teacher, as well as literacy in educational research.
Enhance your expertise in completion design with EnergyEdge's comprehensive classroom training. Join now and gain valuable insights!
Are you a graduate or an industry professional ready to take your career to the next level, develop a new specialism, or see your film idea or project realised? Our MA in Screen and Film Production could enable you to advance your career, develop and enhance your skillset, and align yourself with top industry professionals. Through research-based practice this new MA puts you and your aspirations at the centre of your learning, whilst refining your chosen specialist pathway.
Duration 1 Day Certificate Validity 1 year Course Overview Experience the intensive QA Level 4 Award in Out Of Hospital Adults Immediate Life Support (RQF), a distinguished and nationally recognised qualification tailored for individuals entrusted with the responsibility of delivering emergency care in various settings, including event medical providers, emergency ambulance personnel, registered healthcare professionals, and specialized roles within the emergency services and military. This comprehensive course equips successful candidates with the knowledge and skills necessary to provide immediate life support to patients in cardiorespiratory arrest or facing life-threatening illness and injury. Topics covered include scene management, airway management, ILS procedures, treatment algorithms, modifications for specific scenarios like cardiac arrest during pregnancy, end of life care, and more. What’s Covered Mastery of scene management protocols Techniques for assessing and managing incidents effectively Management of patients with life-threatening or non-life-threatening conditions Post-incident procedures Proficiency in airway management techniques Immediate life support procedures, including: Return of Spontaneous Circulation (ROSC) Effective patient handovers Modifications required during cardiac arrest for specific scenarios such as third-trimester pregnancy and neck stoma Understanding immediate life support treatment algorithms Integration of end-of-life care principles Utilization of the National Early Warning Score 2 (NEWS2) Entry Requirements Participants must be at least 18 years old at the start of the training. Successful completion of the QA Level 4 Certificate in First Response Emergency Care (QCF or RQF) or an equivalent qualification, such as Associate Ambulance Practitioner or IHCD Ambulance Aid, is mandatory. Alternatively, registration as a healthcare professional working in an emergency care or primary care environment is accepted. Equivalent qualifications must align with the Learning Outcomes and Assessment Criteria of the QA Level 4 Certificate in First Response Emergency Care (QCF or RQF). These qualifications should be submitted to QA for review, demonstrating comparability in meeting the requisite skills, knowledge, and assessment standards. Course Information Venue: All our 'Open' courses are delivered from our dedicated training venue: Pulse South Coast Ltd, Bentley Wildfowl, Harveys Lane, Ringmer, BN8 5AF On occasion we may use a separate venue, this will be advised on the course booking. Facilities: On your course you will be provided with tea & coffee making facilities and biscuits. We are in a rural location so we recommend brining lunch with you on the day. There is a microwave & fridge on site for your use. There is a garage that is approximately a 10 minute drive from our venue. Parking: We have a dedicated car park that is approximately a 300m walk to the training venue. There is no additional cost to use this parking. We accept no responsibility for any personal loss or theft while you are on our training courses or premises. Please ensure to keep your personal belongings safe at all times. What is required from you: All courses are delivered in English, you must have a basic understanding of the English language to attend. There is a requirement for you to show that you are capable of performing the skills you are taught on the course, due to this you will need to be physically able to demonstrate all practical elements of the course. Dress: As a company we pride ourselves on running immersive & practical training courses. You will often be expected to kneel & work outdoors, please dress appropriately. Identification: As we deliver Ofqual accredited courses, there is a requirement for you to show a form of ID on the first day of the course. This could be; a driving license, passport or something that clearly shows who you are. Timings: All of our courses have a minimum training time of six hours a day, we will often advertise a course as seven hours to include break times. On occasion it is required to go over the scheduled times, however this will always be discussed with the group on the day. Trainer: During your course you will have a designated trainer for the duration. They are there not only to assess for the qualification, but to offer you guidance and support throughout. Security: We accept no responsibility for any personal loss or theft while you are on our training courses or premises. Please ensure to keep your personal belongings safe at all times.
Screen and Film School invites you to get creative with this degree course, a course which has everything you will need to succeed in the fast-moving world of design within the screen and film industry. Talented individuals with these skills are in high demand, and we’ll give you the exact launchpad you’ll need to succeed upon graduating. This degree course has been developed to reflect the recent huge surge in demand for professional, technically skilled production design graduates who are equipped with vital creative, logistic and production skills, who are ready to enter into the industry. Fundamental to the delivery of this course is the teaching of production design within the broader Film School environment. This unique shared arrangement will enable you to hone specialist design skills in the classroom and test them out in live film projects. You will also gain an understanding of your place within film production and build a network of peers, alongside whom you can progress throughout your education and then on into the workplace.