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Mastering assertive communication is essential for expressing yourself clearly and confidently while respecting others. This course guides you through developing the core skills needed to communicate effectively in both personal and professional settings. By focusing on self-confidence, emotional intelligence, and strategic communication techniques, you’ll learn how to convey your thoughts and feelings with clarity and respect, avoiding misunderstandings and unnecessary conflict. Throughout the course, you will explore how to maintain your position calmly and confidently in social and workplace situations. It also addresses common barriers such as fear and anxiety, helping you to build lasting self-esteem. Whether engaging in discussions, negotiating, or simply asserting your needs, this course equips you with the tools to communicate assertively, fostering better relationships and increased respect from those around you. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Assertiveness Skills Module 02: Building Self-Confidence Module 03: Self-Awareness and Emotional Intelligence Module 04: Effective Communication Strategies Module 05: Assertiveness in Social Situations Module 06: Assertiveness in the Workplace Module 07: Overcoming Fear and Anxiety Module 08: Self-Esteem and Assertiveness Learning Outcomes: Enhance your confidence and self-assuredness. Improve your emotional intelligence for better relationships. Master effective communication strategies. Navigate social and workplace situations assertively. Conquer fear and anxiety to boost self-esteem. Develop assertiveness for personal and professional growth. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to boost their confidence and communication skills. Professionals aiming to excel in the workplace. Anyone seeking personal growth and self-improvement. Students preparing for future career success. Those who wish to strengthen their interpersonal relationships. Individuals wanting to overcome fear and anxiety. Anyone interested in enhancing their self-esteem. Those looking to unlock the secrets of assertive communication. Career path Communication Officer Human Resources Specialist Sales and Marketing Manager Counsellor or Therapist Customer Service Representative Team Leader or Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Understanding the mental health needs of children is crucial for anyone involved in their care and development. This course provides a deep dive into the key factors that influence a child’s growth, from cognitive and emotional development to the importance of secure attachments and healthy relationships. It covers how to recognise and respond to various challenges such as child abuse, risks to wellbeing, and special needs, equipping learners with the knowledge to support children’s mental and emotional health effectively. Designed for those looking to build a solid foundation in child mental health support, this course also explores nutrition essentials and safety considerations to ensure a holistic approach. With carefully structured modules, learners gain insight into the different stages of personality and intellectual development while understanding the importance of risk assessment. This course offers a valuable opportunity to develop a well-rounded understanding that can benefit those working in educational, social, or healthcare settings. Key Features of Child Mental Health Support Worker Course Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Child Mental Health Support Worker Curriculum Module 01: Factors That Influence Development Module 02: Cognitive Development Module 03: Social and Emotional Development Module 04: Personality and Intellectual Development in Children Module 05: Attachment and Relationship Building in Childhood Module 06: Keeping Children Healthy & Safe Module 07: Child Abuse Module 08: Risks and Risk Assessment Module 09: Child Nutrition Requirements Module 10: Children with Special Needs Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your Child Mental Health Support Worker course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Mental Health Support Worker training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Note: This course doesn't provide professional qualifications. To get professional qualification you can take: RQF Mental Health Awareness NVQ Level 3 Mental Health Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Mental Health Support Worker Social Work Assistant Mental Health Nurse Clinical Psychologist Certificates Certificate of completion (Hardcopy) Hard copy certificate - Included Certificate of completion (PDF) Digital certificate - Included

Dive into the essential world of Conveyancing and Property Law with this in-depth course designed for anyone with an interest in property transactions. Whether you’re looking to understand the fundamentals of property law or advance your knowledge in this ever-evolving field, this course provides the perfect foundation. You’ll explore the processes that guide property sales, from understanding contracts and legal responsibilities to ensuring that both buyers and sellers are protected during transactions. This course will not only teach you the nuts and bolts of property law but will also prepare you for various career opportunities within the legal sector. Property law continues to be a critical area in today’s market, where demand for skilled professionals is consistently high. With flexible learning methods, you can engage with all the materials at your own pace, gaining a thorough understanding of the key aspects that underpin property transactions. Ready to enhance your legal knowledge? This course makes navigating the complexities of conveyancing and property law easier and more accessible than ever. Learning Outcomes By the end of the course, learners will be able to: Get introduced to the key conveyancing fundamentals Learn what conveyancing is and its types Familiarise themselves with property law and land registry law Learn about contracts and the features of contracts Know the standard transactions for buying and selling a property Display knowledge of preparing legal documents Get familiar with the accounting procedures for conveyancing transactions Be aware of the taxation issues for conveyancers Key Features Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gift FREE Property Law Course Course Curriculum Module 01: Introduction to Conveyancing Module 02: Key Fundamentals of Conveyancing Module 03: Property Law & Practice Module 04: Land Registry Updates and Law Module 05: Law of Contract Module 06: Landlord and Tenant Module 07: Standard Transactions Module 08: Understanding Accounting Procedures for Transactions Module 09: Preparing Legal Documents Module 10: Taxation Issues for Conveyancers Accreditation This Conveyancing is CPD Quality Standards (CPD QS) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Conveyancer Career path Junior Conveyancing Officer Conveyancer Judicial Assistant Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Mastering the art of typing isn’t just about speed—it's about precision, efficiency, and consistency. Our Advanced Typing Techniques Course is designed to help individuals refine their typing skills and unlock the full potential of their keyboard. Whether you’re an office worker, student, or professional looking to streamline your workflow, this course offers a structured approach to perfecting your technique. By focusing on advanced typing methods, you will improve your accuracy, reduce strain, and type faster, giving you more time to focus on what really matters. Throughout the course, you’ll explore key concepts such as ergonomic practices, optimal hand placement, and specific strategies to increase typing speed without sacrificing quality. Each module is crafted to provide you with the tools needed to break through any typing plateau you may have encountered. Say goodbye to errors and hello to seamless, efficient typing. It’s time to invest in yourself and take your typing skills to the next level, one keystroke at a time. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Advanced Typing Module 02 : Advanced Typing Techniques Module 03 : Speed Building Strategies Module 04 : Error Reduction and Proofreading Module 05 : Specialised Typing Tasks Module 06 : Typing Software and Tools Module 07 : Typing Speed and Accuracy Assessment Learning Outcomes: Improve typing speed and precision for efficient work. Reduce typing errors and enhance document quality. Develop strategies to build typing speed effectively. Handle specialised typing tasks with confidence. Utilise essential typing software and tools proficiently. Assess typing speed and accuracy for continuous improvement. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office professionals Data entry specialists Administrative assistants Content writers Transcriptionists Students Anyone seeking keyboard mastery Job seekers looking to enhance their skills Career path Data Entry Clerk Administrative Assistant Content Writer Transcriptionist Secretarial Roles Customer Service Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Discover the art and science behind every satisfying sip with our Introduction to Barista and Coffee Brewing course. Whether you're a coffee enthusiast or looking to add a little espresso-fuelled flair to your knowledge, this course is your perfect shot. From understanding beans and blends to exploring brewing styles and espresso essentials, we’ve poured together an engaging learning journey grounded in theory and flavour. No apron required—just curiosity and a love for coffee. Learn what makes a flat white different from a latte, what a burr grinder actually does, and why water temperature can make or break your brew. Along the way, you'll get to know the culture, chemistry, and charm that swirl together behind every cup. It’s all online, all jargon-free, and all about helping you understand coffee on a deeper level—no complicated equipment or foam art required. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Introduction to Barista and Coffee Brewing Module 01 : Introduction to Barista Module 02 : Know Your Coffee Beans Module 03 : The Espresso Machine Module 04 : Grinding, Dosing and Tamping Module 05 : Milk Frothing Module 06 : The Classic Coffees Module 07 : Mastering Latte Art Module 08 : Working as a Professional Barista Learning Outcomes: Master the Fundamentals of Barista Craftsmanship Identify and Assess Coffee Bean Varieties Operate and Maintain Espresso Machines Efficiently Achieve Precision in Grinding, Dosing, and Tamping Expertly Froth Milk for a Range of Coffee Delights Create Stunning Latte Art Designs with Confidence Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Baristas Coffee Enthusiasts Seeking Expertise Café Staff Aiming for Skills Enhancement Hospitality Students Interested in Coffee Individuals Exploring a New Career Path Home Baristas Keen on Professional Techniques Coffee Shop Owners with Training Needs Culinary Professionals Expanding Expertise Career path Barista at Specialized Coffee Shops Coffee Roaster Assistant Café Manager or Supervisor Coffee Consultant for Hospitality Businesses Barista Trainer for New Staff Coffee Equipment Sales Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Business Development - Special Bundle course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Special Bundle course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Business development Business development teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. CSR - Corporate Social Responsibility This CSR - Corporate Social Responsibility is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Business Compliance Business Compliance teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. Corporate Business Sales This Corporate Business Sales course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Business Analyst Training Business Analyst Course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. Key Features of the Business Development - Special Bundle Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum Business development Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 27: Time Management Module 28: Managing Risk and Recovery Module 29: Business Etiquette Course Curriculum of CSR - Corporate Social Responsibility The detailed curriculum outline of our CSR - Corporate Social Responsibility course is as follows: CSR Module 01: Introduction to Corporate Social Responsibility CSR Module 02: Stakeholders & the Social Contract CSR Module 03: A Sustainable Perspective CSR Module 04: Implementing CSR CSR Module 05: Performance Evaluation and Performance Reporting Course Curriculum of Business Compliance The detailed curriculum outline of our Business Compliance course is as follows: Business Compliance Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Course Curriculum of Corporate Business Sales The detailed curriculum outline of our Corporate Business Sales course is as follows: Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Course Curriculum of Business Analyst Training The detailed curriculum outline of our Business Analyst Training course is as follows: Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Accreditation All of our courses, including this Business Development - Special Bundle course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Business Development - Special Bundle course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this Business Development - Special Bundle course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Anti Harassment and Bullying Course Overview This anti harassment and bullying course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect. This anti harassment and bullying course covers the commitments that will be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the anti harassment and bullying course. Who should take this course? This comprehensive anti harassment and bullying course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of anti harassment and bullying. This anti harassment and bullying course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the anti harassment and bullying course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this anti harassment and bullying course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Policy Commitments, Harassment And Bullying Module 2: Informal Steps, Raising A Formal Complaint and Investigations Module 3: Action Following Investigations Module 4: Case Studies Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Looking after someone is a noble responsibility—but it shouldn’t feel overwhelming or unclear. This online Carer Training Course is designed to help you build confidence, understanding, and knowledge in a way that’s both manageable and meaningful. Whether you're supporting a loved one or stepping into a caring role for the first time, this course offers reliable insight into the essentials of care, from daily support needs to emotional awareness. It’s not about ticking boxes—it’s about knowing what matters and why. You’ll gain a solid grasp of topics such as safeguarding, effective communication, dignity in care, and safe working practices—all from the comfort of your own home. We’ve trimmed the fluff, skipped the jargon, and focused on what genuinely helps. This isn’t about impressing with fancy phrases; it’s about clarity, relevance, and guidance that sticks. Whether you're here out of love, duty, or both, this course is built for you—with a friendly tone, a structured path, and a firm focus on doing care properly. Key Features of the Carer Course : Accredited by CPD Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts Free Life Coaching Course Course Curriculum The detailed curriculum outline of our Carer course is as follows: ***Carer*** Module 01: Introduction to Health and Social Care Module 02: Rights and Responsibilities as a Health and Social Care Worker Module 03: Role as A Caregiver and Healthcare Professional Module 04: Important Principles and Policies in Health and Social Care Work Module 05: Understanding Child Development Module 06: Care for Children Module 07: Healthy Food, Healthy living Module 08: Keeping Children Healthy and Safe Module 09: Child Protection Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 11: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 12: Safeguarding Vulnerable Individuals Module 13: Health and Safety Responsibilities Module 14: Risk Management in Health and Social Care Module 15: Introduction to the Care Planning Process Module 16: Planning Care With the Individual in Need Module 17: Concept Care Mapping Module 18: Implementing and Evaluating the Care Plan Module 19: Maintaining Medical Records Module 20: Care Planning Policy in the UK Module 21: Confidentiality and Record-Keeping Module 22: Safeguarding Children, Young People and Their Families Module 23: Supporting a Healthy Pregnancy Module 24: Maternity Care Assistance as a Career Accreditation All of our courses, including this Carer course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Carer course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Carer course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements No formal Qualifications are needed. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Career path Carer: £10.75-£18.50/Hour Care Assistant: £11- £15.50/Hour Care Worker: £800/week Support Worker: £9.20- £10.25/Hour Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

In today’s interconnected world, understanding the roots and risks of extremism is more crucial than ever. Our Extremism Awareness Training Course is designed to offer learners a thoughtful exploration of the ideologies, behaviours, and warning signs linked to radicalisation. By providing valuable insights into the factors that influence extremist thinking, this course aims to promote safer communities through informed vigilance. Delivered entirely online for maximum convenience, the course addresses key concepts with clarity and purpose. Whether you are enhancing your knowledge for personal growth or professional development, this training is an excellent way to stay informed and prepared. Straightforward, engaging, and accessible – it’s learning that genuinely makes a difference. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Extremism and Terrorism Module 2: Factors Influencing Extremist Views Module 3: Radicalisation and Recruitment Processes Module 4: Recognising Signs of Radicalisation Module 5: Responding to Terrorism Incidents Module 6: Counter-Terrorism Measures in the UK Learning Outcomes: Analyse factors shaping extremist ideologies. Recognise indicators of potential radicalisation. Implement appropriate responses to terrorism incidents. Understand the UK's counter-terrorism measures. Evaluate the impact of radicalisation on communities. Foster a comprehensive awareness of terrorism prevention strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law enforcement professionals Security personnel Educators and school administrators Social workers and community leaders Government officials Journalists and media professionals Human resources personnel Concerned citizens and community members Career path Intelligence Analyst Counter-Terrorism Researcher Community Outreach Coordinator Policy Analyst (Security and Counter-Terrorism) Crisis Management Specialist Security Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.