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The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in Office Administration Sales Customer Service Receptionist and Secretarial Work Business Management Marketing Other professional admin roles
Unlock your true potential with the Reclaiming Your Masculine and Feminine Toolkit! This comprehensive resource offers transformative exercises, including daily self-awareness prompts, boundary-building tools, emotional regulation techniques, and breathwork practices. Balance your energies, enhance self-awareness, and align with your purpose. Perfect for anyone looking to deepen their personal growth journey. Embrace your power today!
If you've ever been curious about what it takes to operate in the shadows, follow leads with precision, and uncover hidden truths, this Diploma in Private Investigator Course might just be your ideal pursuit. Delivered entirely online, this course offers a structured pathway into the intriguing world of private investigation—without any trench coats or magnifying glasses required. Whether you're interested in surveillance, background checks, or gathering intelligence, you’ll gain a solid grounding in the core techniques, legal considerations, and professional methods used by investigators worldwide. Designed with flexibility and clarity in mind, this course suits those with a sharp eye for detail and a hunger for logic, analysis, and discretion. From understanding how to handle sensitive data to navigating legal frameworks, each module is written to engage and inform without the fluff. It's not about playing detective—it’s about becoming one in a professional capacity, all from the comfort of your own space. No cloak and dagger here, just well-organised, insightful learning delivered with a touch of wit and a great deal of purpose. Key Features of Diploma in Private investigator CPD Accredited Diploma in Private investigator Course Instant PDF certificate Fully online, interactive Diploma in Private investigatorcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Diploma in Private investigator course to excel! To become successful in your profession, you must have a specific set of Diploma in Private investigator skills to succeed in today's competitive world. In this in-depth Diploma in Private investigatortraining course, you will develop the most in-demand Diploma in Private investigator skills to kickstart your career, as well as upgrade your existing knowledge & skills. Diploma in Private investigator Curriculum Module 01: An Introduction to the Concept of Being a Private Detective Module 02: Private Investigation Process Module 03: Classification of Crime Module 04: Starting an Investigation Module 05: Crime Scene Investigation and Photography (Part 1) Module 06: Crime Scene Investigation and Photography (Part 2) Module 07: Evidence Collection Module 08: Locating Missing People Module 09: Interview and Interrogation Techniques Module 10: Methods of identification and Sources of information Module 11: Fingerprint Verification Module 12: Handwriting Examination Module 13: Linking and Surveillance of Suspect Module 14: Counter-Espionage & Counter-Surveillance Module 15: Domestic Investigation and Types Module 16: Basic Operations of Firearms Module 17: Preparing Case Report Module 18: Code of Ethics Module 19: Operating a Private Investigation Business Accreditation This Diploma in Private investigator course is CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Diploma in Private investigator course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Diploma in Private investigator basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Diploma in Private investigator Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Female Genital Mutilation (FGM) is a serious and deeply harmful practice affecting millions of girls and women around the world. Our FGM Awareness and Prevention Course offers clear, well-researched information to help learners understand the cultural, health, and legal issues surrounding FGM. Whether you're working in education, healthcare, social care or safeguarding, this course delivers the key facts and preventative approaches in a respectful, thoughtful way. It’s built to raise awareness, support early intervention, and equip learners with the right knowledge to identify risk and respond appropriately. Written with care and backed by expert-led research, this course strips away confusion and focuses on what matters most—safeguarding girls from harm. From the legal framework in the UK to the signs professionals should watch for, this course brings important learning into focus without sounding like a lecture. No fluff, no jargon—just clear, impactful content designed to leave a lasting impression. Whether you're refreshing your knowledge or learning it for the first time, this is the kind of course that helps you feel ready to act when it counts. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to FGM Module 02: History and Prevalence Module 03: Legislation and Policies Module 04: Key Issues Associated with FGM Module 05: Mandatory Duties Module 06: Prevent FGM Module 07: Safeguarding Children & Women Learning Outcomes Recognize historical factors influencing FGM prevalence globally. Navigate legislation and policies surrounding FGM with confidence. Analyze key issues associated with Female Genital Mutilation critically. Implement mandatory duties for effective FGM prevention. Develop proactive strategies to prevent FGM in diverse contexts. Champion safeguarding initiatives for the well-being of children and women. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers Healthcare professionals Educators Legal professionals Community activists Human rights advocates NGO workers Students in relevant fields Career path Social Worker Healthcare Advocate Educator in Gender Studies Legal Consultant Human Rights Officer NGO Program Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Childhood isn’t always carefree. Some children face emotional, behavioural, or developmental challenges that are often misunderstood or overlooked. The Understanding Childhood Disorders Course shines a light on the early signs, symptoms, and support strategies surrounding childhood mental health and behavioural conditions. From anxiety and ADHD to autism and learning difficulties, this course explores how these disorders present in children and the ways in which early awareness can make a difference. Designed for anyone with an interest in child development—parents, carers, educators, or support workers—this course offers valuable insights into childhood behaviour and psychological wellbeing. With clear explanations and thoughtful content, you’ll explore patterns, triggers, and support options in a way that feels approachable and human. Whether you're trying to better understand a child’s behaviour or simply want to expand your knowledge, this course takes a calm and informative approach to a subject that matters. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Childhood Disorders Module 02: Stages and Areas of Child Development Module 03: Factors That Influence Development in Children Module 04: Cognitive Development in Children Module 05: Social and Emotional Development in Children Module 06: Personality and Intellectual Development in Children Module 07: Autism, ADHD and Dyslexia in Children Module 08: Stress and Anxiety Disorders in Children Module 09: Personality Disorders in Children Module 10: Mood Disorders and Depression in Children Module 11: Eating & Sleeping Disorders in Children Learning Outcomes Analyse stages and areas of child development for holistic understanding. Examine factors influencing children's development with critical insight. Evaluate cognitive, social, and emotional dimensions of child growth. Recognize signs and characteristics of common childhood disorders. Understand interventions for stress, anxiety, mood, and eating disorders. Apply knowledge to support children's well-being in diverse settings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents seeking insights into child development and disorders. Educators aiming to enhance their understanding of students' needs. Healthcare professionals involved in child and adolescent care. Psychologists interested in childhood mental health. Social workers dedicated to supporting children and families. Counsellors working with young individuals. Childcare professionals and nursery staff. Individuals considering a career in child psychology or education. Career path Child Psychologist Educational Consultant Child and Adolescent Counsellor Special Education Teacher Child Development Researcher School Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Delve into the fascinating world of medical laboratory science and clinical chemistry with a course tailored for those eager to explore the processes behind diagnostic testing and biochemical analysis. This online course is designed to introduce learners to the principles of laboratory operations, quality assurance, and the interpretation of clinical data—all from a structured, theory-based perspective. Whether you're starting out or expanding your understanding of this vital healthcare sector, this course provides clarity on the methods used to assess bodily fluids, monitor patient health, and support accurate medical decision-making. Learners will gain insight into the core topics of clinical chemistry, including enzymology, electrolyte balance, and metabolic profiling. With a focus on scientific accuracy and regulatory awareness, the content is thoughtfully arranged to offer a strong academic foundation for anyone interested in pursuing knowledge in laboratory-based disciplines. This course suits those who appreciate analytical detail and are curious about the scientific reasoning behind medical diagnostics—without needing to attend a lab in person. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Laboratory Technician Module 02: Medical Laboratory Services Module 03: Laboratory Equipment and Instrumentation Module 04: Microscopy Techniques and Applications Module 05: Clinical Chemistry Analysis Module 06: Haematology and Haemostasis Module 07: Immunology and Immunohaematology Module 08: Urinalysis and Body Fluid Analysis Module 09: Clinical Microbiology Module 10: Parasitology and Mycology Module 11: Laboratory Safety and Biohazard Management Module 12: Quality Assurance and Laboratory Accreditation Module 13: Laboratory Information Management Systems (LIMS) Learning Outcomes: Analyse clinical chemistry data to support medical diagnoses. Perform haematological and haemostasis tests accurately and efficiently. Apply immunological techniques in laboratory settings for diagnostic purposes. Demonstrate proficiency in microscopy techniques and their diverse applications. Execute precise urinalysis and body fluid analyses for diagnostic insights. Employ microbiological techniques to identify and manage infectious diseases. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring laboratory technicians Healthcare professionals seeking advanced skills Individuals aiming for a career in clinical chemistry Science graduates interested in medical laboratory services Current laboratory staff looking to enhance their expertise Those pursuing roles in immunology and haematology Microbiology enthusiasts keen on diagnostic applications Individuals passionate about quality assurance in healthcare. Career path Medical Laboratory Technician Clinical Scientist (Clinical Chemistry) Haematology Specialist Immunology Laboratory Analyst Microbiology Technician Quality Assurance Officer in Healthcare. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The Animation for Beginners Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Animation for Beginners Course consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts.
Telephone Etiquette
By Nexus Human
Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations
