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273 Service Manager courses in London delivered Online

Event and Hospitality Management With Complete Career Guide Course

5.0(2)

By Training Express

Looking to dive into the ever-exciting world of event planning and hospitality? This course is your passport to an expansive and dynamic career. Our program offers an in-depth exploration of all things event and hospitality management, from orchestrating large-scale events to understanding the intricate logistics behind them. The course is designed to give you a strong grasp on the theory and principles that drive the industry, offering insights into planning, coordination, and management strategies that shape successful events. Whether you're curious about running a hotel, managing conferences, or planning private events, we've got you covered. With a carefully structured curriculum, you’ll be introduced to key concepts that enhance your understanding of the event and hospitality sector. The course also presents a complete career guide, equipping you with the necessary knowledge to take the next steps in your professional journey. As you learn, you'll uncover a variety of career opportunities within this vibrant industry, setting yourself up for long-term success. Engage with this course to build a strong foundation and gain valuable insights that will give you a distinct edge in the competitive hospitality and event management fields. ________________________________________________________________________ Key Features: CPD Certified Event and Hospitality Management With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 1: Types of Events Module 2: Brainstorming Module 3: Support Staff Module 4: Technical Staff Module 5: Vendors Module 6: Get Organized Module 7: Post Event Activities Module 8: Introduction to Hospitality Management Module 9: An Overview of Hotel Industry Module 10: Management of Front Office Operations Module 11: Management of Food and Beverage Operations Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology ________________________________________________________________________ Complete Career Guide for Event and Hospitality Management (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Event Management. In addition to mastering the essentials of Event Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Event Management. Your dream career starts here! List of career guide courses included in Event and Hospitality Management With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand various types of events and their unique characteristics. Develop effective brainstorming skills for event planning and execution. Identify and coordinate support staff essential for successful events. Manage technical staff and vendors to ensure event success. Acquire organizational skills crucial for efficient event coordination. Explore hospitality management principles, including front office and food operations. ________________________________________________________________________ Accreditation All of our courses, including the Event and Hospitality Management With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Event and Hospitality Management With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become event planners and managers. Those interested in pursuing a career in hospitality management. Professionals seeking to enhance their skills in event coordination. Students with a keen interest in the hotel and hospitality industry. Career path Event Coordinator - £22K to 35K/year. Hotel Manager - £30K to 50K/year. Food and Beverage Manager - £25K to 40K/year. Conference Coordinator - £22K to 35K/year. Customer Service Manager - £28K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Event and Hospitality Management With Complete Career Guide Course
Delivered Online On Demand1 hour
£50

Ambulance and Emergency Care Assistant Course

4.3(43)

By John Academy

Overview Develop an acute understanding of ambulance care and patient support by taking this Ambulance and Emergency Care Assistant Course. This course will strengthen your ability to provide support for medical transport.  You'll start the Ambulance and Emergency Care Assistant Course with a comprehensive understanding of an ambulance care assistant's duties, skills, entry requirements and level of competence. Gradually, the course will take you through providing paediatric first aid for common illnesses and injuries and ventilating patients with advanced airways. You'll also learn how to conduct CPR, use an AED and treat traumatic injuries. Finally, you'll find a detailed guide on ambulance maintenance. Course Preview Learning Outcomes Familiarise yourself with the duties of ambulance care assistants Learn how to provide first aid in an emergency Identify the steps in advanced airway management Understand how to treat cuts, burns and more Enrich your knowledge of catastrophic bleeding and airway management Gain valuable insights into ambulance maintenance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Who Should Take this Ambulance and Emergency Care Assistant Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Ambulance and Emergency Care Assistant Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Ambulance and Emergency Care Assistant Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Ambulance Care Assistant Health Care Assistant Emergency Care Assistant Emergency Medical Technician Ambulance Service Manager Module 01: Basics of Ambulance and Emergency Care Assistant Basics of Ambulance and Emergency Care Assistant 00:11:00 Module 02: Paediatric First Aid Paediatric First Aid 00:13:00 Module 03: Catastrophic Bleeding and Airway Management Catastrophic Bleeding and Airway Management 00:12:00 Module 04: Basic First-Aid Techniques Basic First-Aid Techniques 00:11:00 Module 05: Loss of Responsiveness and CPR Loss of Responsiveness and CPR 00:12:00 Module 06: Dealing with Minor Injuries Dealing with Minor Injuries 00:12:00 Module 07: Trauma Emergencies Trauma Emergencies 00:15:00 Module 08: Ambulance Maintenance Ambulance Maintenance 00:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Ambulance and Emergency Care Assistant Course
Delivered Online On Demand1 hour 38 minutes
£24.99

Customer Care Complaints Management

4.3(43)

By John Academy

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Care Complaints Management
Delivered Online On Demand1 hour 41 minutes
£24.99

Leadership & Management for Team Leader Level 5 Diploma - QLS Endorsed

By Compliance Central

Are you looking to enhance your Team Leader - Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Team Leader - Leadership & Management will assist you in producing the best possible outcome by mastering the Team Leader - Leadership & Management skills. The Team Leader - Leadership & Management course is for those who want to be successful. In the Team Leader - Leadership & Management course, you will learn the essential knowledge needed to become well versed in Team Leader - Leadership & Management. Our Team Leader - Leadership & Management course starts with the basics of Team Leader - Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Team Leader - Leadership & Management course is intuitive and easy to understand. Team Leader Curriculum Breakdown of the Diploma in Leadership & Management Training at QLS Level 5 Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Curriculum Breakdown of the Team Leader Course Course Outline: Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 03: Creativity in Leadership Module 04: Leadership Skills and Competencies Key Highlights of the Team Leader - Leadership & Management course: Lifetime access to Team Leader - Leadership & Management course materials Full tutor support is available from Monday to Friday with the Team Leader - Leadership & Management course Learn Team Leader - Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Team Leader - Leadership & Management course Accessible, informative Team Leader - Leadership & Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Team Leader - Leadership & Management Study Team Leader - Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction gu CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Team Leader - Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Team Leader - Leadership & Management. It is also great for professionals who are already working in Team Leader - Leadership & Management and want to get promoted at work. Requirements To enrol in this Team Leader - Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Manager: £35,000 to £70,000 per year Operations Manager: £40,000 to £80,000 per year Human Resources Manager: £35,000 to £70,000 per year Sales Team Leader: £30,000 to £60,000 per year Customer Service Manager: £30,000 to £60,000 per year Training and Development Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Leadership & Management for Team Leader Level 5 Diploma - QLS Endorsed
Delivered Online On Demand1 hour
£12

Car Mechanic Diploma

4.8(9)

By Skill Up

Get ready to join the world of car mechanics and become a top-notch car mechanic. Learn the braking, engine, and cooling systems to provide top-notch service.

Car Mechanic Diploma
Delivered Online On Demand5 hours 53 minutes
£25

E-commerce Management and Digital Skills - 8 Courses Bundle

By NextGen Learning

Recent studies suggest that by 2025, over 80% of businesses in the UK will have some form of online presence, predominantly driven by e-commerce. This surge in online trading and digital interaction is reshaping the retail landscape and the skills required to engage, retain, and satisfy customers effectively. Our E-commerce Management and Digital Skills bundle is tailored to arm learners with a profound understanding of e-commerce. This package includes comprehensive courses on Level 3 E-commerce Management, Digital Marketing with a special focus on Growth Hacking Techniques, Social Media Marketing, Diploma in Web Design, UX Fundamentals, Strategic Planning and Analysis for Marketing, Sales Skills, and the acclaimed Customer Service Diploma. Dive deep into the intricacies of e-commerce management and emerge with unparalleled insights into the digital marketplace. The eight courses included in the bundle are: Course 1: Level 3 E-commerce Management Course 2: Digital Marketing - Growth Hacking Techniques - Online Course Course 3: Social Media Marketing Course - The Step by Step Guide Course 4: Diploma in Web Design - Video Training Course 5: UX (User Experience) Fundamentals Course 6: Strategic Planning and Analysis for Marketing Course 7: Sales Skills Course 8: Customer Service Diploma Learning Outcomes: Gain a thorough understanding of e-commerce management and its contemporary strategies. Comprehend growth hacking techniques and their application in digital marketing. Develop strategies for effective social media marketing campaigns. Understand the principles of web design and the significance of user experience. Master the art of strategic planning and analysis within a marketing context. Acquire core skills in sales and advanced customer service strategies. In the constantly evolving world of digital trade, understanding the intricacies of e-commerce management is vital. This bundle commences with the Level 3 E-commerce Management course, laying a robust foundation for all things e-commerce. To boost online visibility, the Digital Marketing and Growth Hacking Techniques course provides learners with innovative strategies, while the Social Media Marketing course demystifies the world of online audience engagement. Venturing further, the Diploma in Web Design instils the art of crafting visually appealing websites, and the UX Fundamentals focus on ensuring a seamless user journey on these platforms. Strategic Planning and Analysis for Marketing helps learners navigate the complex world of marketing decisions. Rounding off with Sales Skills and the Customer Service Diploma, the bundle ensures participants can convert leads into loyal customers with finesse. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to delve into e-commerce management and enhance their digital skills. Marketers keen on amplifying their online marketing strategies. Web designers aspiring to understand e-commerce implications. Sales professionals aiming to optimise their digital sales approach. Customer service enthusiasts wanting to excel in the e-commerce domain. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path E-commerce Manager Digital Marketing Specialist Social Media Strategist Web Designer UX Designer Sales Executive (Digital Products) Customer Service Manager (E-commerce) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

E-commerce Management and Digital Skills - 8 Courses Bundle
Delivered Online On Demand46 hours
£39

Level 2 Certificate in Hospitality Management

4.3(43)

By John Academy

Description:  Hospitality Management is a study of people who want to be part of the hospitality industry. In this course, the meaning and definition of hospitality management will be discussed. You will learn the procedures of hospitality management and how you should follow these steps. Then you will learn its history and how it was developed through time. You will also learn the scopes of hospitality, classification of hospitality organisations, and most especially the influence which affects the industry. Who is the course for? Any professional who works in the hotel or part of a hotel's management People who have an interest in hospitality and management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Hospitality Management is a useful qualification to possess, and would be beneficial for the following careers: Accommodation Officer Businessmen Concierge Customer Service Manager Hotel Manager Receptionist. Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Hospitality Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Hospitality Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Level 2 Certificate in Hospitality Management
Delivered Online On Demand5 hours 25 minutes
£18

Customer Service & Environment

4.5(3)

By Studyhub UK

Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes Understand the fundamental concepts underpinning successful customer service delivery. Learn the strategies to organise and structure optimal customer service. Gain insights into effective Customer Relationship Management (CRM) techniques. Comprehend the interplay between customer satisfaction and brand loyalty. Master the use of social media tools to enhance business customer relations. Why buy this Customer Service & Environment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Customer Service & Environment course for? Aspiring customer service managers aiming for excellence. Brand strategists focused on enhancing customer relationships. Business owners seeking to elevate their customer service standards. Digital marketers keen on leveraging social media tools for businesses. Customer relations officers eager to resolve client issues efficiently. Prerequisites This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £30,000 - £45,000 Brand Strategist: £35,000 - £50,000 Business Consultant focusing on Service Delivery: £40,000 - £60,000 CRM Specialist: £32,000 - £48,000 Social Media Manager: £28,000 - £42,000 Customer Relations Officer: £25,000 - £37,000 Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00

Customer Service & Environment
Delivered Online On Demand1 hour 44 minutes
£10.99

Customer Service

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 hour 15 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about customer service Understand the core competencies and principles of customer service Explore the various areas of customer service Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert customer service manager Customer Service This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who is this Course for? This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Customer Service
Delivered Online On Demand
£19

Retail Management Training - CPD Certified

4.7(47)

By Academy for Health and Fitness

10 in 1 Retail Management Bundle The retail industry is a dynamic and exciting field with plenty of opportunities for growth and advancement. As a retail manager, you'll be responsible for overseeing the day-to-day operations of a store or chain of stores. This includes everything from hiring and training staff to managing budgets and developing marketing campaigns. You'll also need to be able to analyse customer data and make informed business decisions based on that information. But it's not all about the numbers. As a retail manager, you'll also need to be a strong leader and motivator, able to inspire your team to deliver excellent customer service and drive sales. And with the rise of e-commerce, you'll need to be able to adapt to changing technologies and trends in the industry. If you're ready for a challenging and rewarding career, retail management could be the perfect fit for you. With the right skills and knowledge, you'll be able to lead your team to success and make a real impact in the retail world. In this course, you will gain a comprehensive understanding of the principles and practices of retail management. You will learn about the different types of retail businesses and the challenges and opportunities that exist in the retail market. You will also explore the key factors that drive customer satisfaction and loyalty, as well as the role of marketing in retail. In addition to these core concepts, you will delve into topics such as inventory management, visual merchandising, and how to use technology to improve store operations. This Retail Management Bundle Contains 10 of Our Premium Courses for One Discounted Price: Course 01: Retail Management Skills Course 02: Fashion Store Assistant Course Course 03: Product Management Course 04: Visual Merchandising Diploma Course 05: Xero Accounting & Bookkeeping Course Course 06: Financial Analysis Course Course 07: Strategic Marketing & Planning Course 08: Warehouse Safety Training Course 09: UK Tax Accounting Course 10: Time Management Learning Outcome: What are the key drivers for a successful retail business Develop and implement effective marketing strategies for a retail business Use technology to improve store operations and increase efficiency Manage inventory and visual merchandising effectively to drive sales and customer satisfaction Why Prefer Us? All-in-one package of 10 premium coursesbundle Earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Globally accepted standard lesson planning Free Assessments 24/7 tutor support. This course is designed to and comes with other courses that will help you gain complete knowledge on Retail Management. *** Course Curriculum *** Course 1: Retail Management Skills Course Module 01: Introduction Module 02: Strategy Module 03: Buying and Merchandising Module 04: Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Location Module 11: Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Brand Management Module 17: Health & Safety for Stores Module 18: Consumer Rights Act Assessment Process Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course should be taken by anyone who wants to understand more about the topic. With the aid of this course, you will gain a solid comprehension of the subject and be able to grasp the fundamental ideas. Additionally, this training is ideal for Those who are working for a promotion Those in charge of leading a team Owners and operators of businesses Entrepreneurs Companies wishing to train their staff might also benefit significantly from this course. Requirements You will not need any prior background or expertise. Career path Retail Development Manager Retail Manager E-Commerce Manager Store Assistant Retail Customer Service Manager Certificates CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Retail Management Training  - CPD Certified
Delivered Online On Demand37 hours
£39
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