266 Service Manager courses in Liverpool delivered Online

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Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Course Description Get instant knowledge from this bite-sized Health and Social Care Management Part - 1 course. This course is very short and you can complete it within a very short time. In this Health and Social Care Management Part - 1 course you will get fundamental ideas of health and social care management, the key understanding of communication, its relevance and so on. Enrol in this course today and start your instant first step towards learning about health and social care. Learn faster for instant implementation. Learning Outcome Familiarise with health and social care Understand communication and its relevance Gain in-depth knowledge of the rights and responsibilities as a health and social care worker Deepen your understanding of your role as a caregiver and healthcare professional Learn about working in health and social care, promoting equality, diversity and rights How Much Do Healthcare Managers Earn? Senior - £40,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £18,000 (Apprx.) Requirement Our Health and Social Care Management Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Health and Social Care Management Part - 1 Introduction to Health and Social Care 00:16:00 Communication and its Relevance 00:48:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Assignment Assignment - Health and Social Care Management Part - 1 00:00:00

Level 5 Mental Health First Aid Certification Course Make a profound and positive impact in your community! - Enrol right away for our Level 5 Mental Health First Aid Certification Course to fulfil your tasks in this profession. Do you always try to learn new things about Mental Health First Aid in order to increase your understanding and skills? The Level 5 Mental Health First Aid Certification Course can then be tried out. The extensive Level 5 Mental Health First Aid Certification Course is created to help you demonstrate your understanding of this Mental Health First Aid topic at all levels, from fundamental to in-depth. Also, you will gain the most educational and instructive modules for the rest of your life by enrolling in this Level 5 Mental Health First Aid Certification. Also, you will learn about the foundations of Level 5 Mental Health First Aid Certification and important themes as you progress through the modules of this Mental Health First Aid Certification course. The Level 5 Mental Health First Aid Certification Course training addresses the many different kinds of mental health issues that frequently occur in the workplace, as well as Mental Health First Aid Certification approaches and recommendations for supporting employees' mental health. To provide appropriate Mental Health First Aid and treatment to individuals you are assisting, you must be aware of the causes and symptoms of a number of Mental Health First Aid problems. This Mental Health First Aid Certification course discovers how to talk to people who are having a mental health crisis and be aware of workplace issues related to mental health. If you're eager to visualise yourself in a satisfying career, enrol in our Level 5 Mental Health First Aid Certification Course right away! Main Course: Level 5 Mental Health First Aid Certification Free Courses are including with this Mental Health First Aid: Mental Health First Aid Course Along with The Mental Health First Aid: Mental Health First Aid Course, We Offer a free Level 6 Diploma in Health and Social Care Management Along with The Mental Health First Aid: Mental Health First Aid Course, We Offer a free Level 3 Diploma in Healthcare Support Course Along with The Mental Health First Aid: Mental Health First Aid Course, We Offer a free Care Certificate Course Special Offers of this Level 5 Mental Health First Aid Certification Course This Level 5 Mental Health First Aid Certification Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Mental Health First Aid Certification Course Instant access to this Level 5 Mental Health First Aid Certification Course Get FREE Tutor Support to this Level 5 Mental Health First Aid Certification Course Level 5 Mental Health First Aid Certification Course Enroll in our Mental Health First Aid Course to learn how to be the greatest in the industry. Before delving deeper into the typical mental health issues that Mental Health First Aid providers may run into, the qualification will give you a foundational grasp of Mental Health First Aid. Who is this course for? Level 5 Mental Health First Aid Certification Course For people who are interested in earning a diploma in the subject of Mental Health First Aid, this Level 5 Mental Health First Aid Certification course is appropriate. This Mental Health First Aid Certification includes: worker, employer, manager, supervisor, businessperson, chief executive officer, and human resources specialist. Requirements Level 5 Mental Health First Aid Certification Course To enrol in this Level 5 Mental Health First Aid Certification Course, students must fulfil the following requirements. To join in our Level 5 Mental Health First Aid Certification, you must have a strong command of the English language. To successfully complete our Level 5 Mental Health First Aid Certification Course, you must be vivacious and self driven. To complete our Level 5 Mental Health First Aid Certification, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 5 Mental Health First Aid Certification Course. Career path Level 5 Mental Health First Aid Certification Course If you are concerned about Level 5 Mental Health First Aid Certification, operate a Level 5 Mental Health First Aid Certification company, or are considering a career in Level 5 Mental Health First Aid Certification, this Level 5 Mental Health First Aid Certification is for you.

Duration 1 Days 6 CPD hours