393 Service Design Courses (SDC) courses

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CAD (Computer Aided Design) brings a revolutionary transformation in the designing and the manufacturing industry. This course will introduce you to the basics of CAD design with an exclusive overview of it. It also gives you an introduction to the 2D and 3D design idea. Start learning Designing with CAD Course that will give you enough knowledge and skills to build your dream career. About this course This Designing with CAD Course helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Designing with CAD Course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Designing with CAD Course is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Designing with CAD Course related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to CAD Design Module 02: Fundementals of CAD Design - 1 Module 03: Fundementals of CAD Design - 2 Module 04: Introduction to 2D Shape in CAD. Module 05: Introduction to 3D Shape in CAD. Course Content Introduction to CAD Design Module 01: Introduction to CAD Design 00:19:00 Module 02: Fundementals of CAD Design - 1 00:18:00 Module 03: Fundementals of CAD Design - 2 00:12:00 Module 04: Introduction to 2D Shape in CAD. 00:16:00 Module 05: Introduction to 3D Shape in CAD. 00:17:00 Order your Certificates & TranscriptsOrder your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for application developers. Overview Deploy microservice applications on Red Hat© OpenShift Container Platform. Build a microservice application with Quarkus. Implement unit and integration tests for microservices. Use the config specification to inject data into a microservice. Secure a microservice using OAuth. Build and deploy native Quarkus applications. Develop microservice-based applications with Quarkus and OpenShift. Many enterprises are looking for a way to take advantage of cloud-native architectures, but many do not know the best approach. Quarkus is an exciting new technology that brings the reliability, familiarity, and maturity of Java Enterprise with a container-ready lightning fast deployment time. Red Hat Cloud-native Microservices Development with Quarkus (DO378) emphasizes learning architectural principles and implementing microservices based on Quarkus and OpenShift. You will build on application development fundamentals and focus on how to develop, monitor, test, and deploy modern microservices applications.. This course is based on OpenShift 4.5 and Quarkus 1.7L 1 - Describe microservice architectures Describe components and patterns of microservice-based application architectures. 2 - Implement a microservice with Quarkus Describe the specifications in Quarkus, implement a microservice with some of the specifications, and deploy it to an OpenShift cluster. 3 - Build microservice applications with Quarkus Build a persistent and configurable distributed quarkus microservices application. 4 - Implement fault tolerance Implement fault tolerance in a microservice architecture. 5 - Build and deploy native Quarkus applications Describe Quarkus in native mode and describe its deployment on OpenShift Container Platform. 6 - Test microservices Implement unit and integration tests for microservices. 7 - Create application health checks Create a health check for a microservice. 8 - Secure microservices Secure microservice endpoints and communication. 9 - Monitor microservices Monitor the operation of a microservice using metrics and distributed tracing. Additional course details: Nexus Humans Red Hat Cloud-native Microservices Development with Quarkus (DO378) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Cloud-native Microservices Development with Quarkus (DO378) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for post-sales audiences and is aimed at channel partners, customer network engineers and administrators whose interest is focused around designing a scalable infrastructure with the FlexPod. Overview Upon completing this course, you will be able to meet these overall objectives: Describe the FlexPod data center solutions and architecture Identify FlexPod workload sizing and technical specifications Describe the FlexPod deployment and management strategies The goal of this course is to evaluate the FlexPod solution design process in regards to the contemporary data center challenges. The course provides a comprehensive understanding of the reconnaissance and analytics to assess computing solution performance characteristics and requirements. In addition this course will describe the hardware components of the FlexPod and the process for selecting proper hardware for a given set of requirements. FlexPod Data Center Solutions and Architecture Describe data center elements Identify data center business challenges Identify data center environmental challenges Identify data center technical challenges Describe the data center consolidation trend Describe the FlexPod solution Identify the benefits of FlexPod Describe FlexPod platforms Describe FlexPod validated and supported designs Identify the supported Cisco UCS components Identify the supported Cisco Nexus switch components Identify the supported NetApp storage components FlexPod Workload Sizing and Technical Specifications Describe FlexPod performance characteristics Describe server virtualization performance characteristics Describe desktop virtualization performance characteristics Describe reconnaissance and analysis tools Describe the process for deploying analysis tools Configure the Microsoft MAP Toolkit Identify FlexPod Design components Describe FlexPod Sizing considerations Employ Cisco UCS Application Sizer Employ Cisco UCS VXI Resource Comparison tool Describe NetApp Solution Builder Sizing tool FlexPod Deployment and Management Strategies Describe key FlexPod LAN features Describe key FlexPod SAN features Identify FlexPod server provisioning features List FlexPod high availability features Describe supported FlexPod SAN features Describe FlexPod virtual storage tiering features Identify Cisco FlexPod validated designs Identify FlexPod data center with VMware vSphere 5.1 Identify FlexPod data center with VMware vSphere 5.1 with Cisco Nexus 7000 Identify FlexPod data center with Microsoft Private Cloud Enterprise Design Guide Identify FlexPod Select with Cloudera's Distribution including Apache Hadoop (CDH) Identify FlexPod Cisco Nexus 7000 and NetApp MetroCluster for multisite deployment Identify data center operations and management challenges Describe FlexPod validated management solutions Describe Cisco UCS Director turnkey solutions Identify Cisco UCS Director management types Describe Cisco UCS Director automation Describe self-service provisioning and reporting Identify the customer challenges and goals Describe the workload analysis Describe the component selection process Review the selected component Analyze the solution Additional course details: Nexus Humans Cisco Designing the FlexPod Solution (FPDESIGN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing the FlexPod Solution (FPDESIGN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Data center architects Cloud infrastructure architects Network engineers System administrators Storage administrators System engineers who work in data center solutions and manage data center management policies Cisco integrators and partners Overview After taking this course, you should be able to: Understand Cisco UCS Director architecture Understand deployment models of Cisco UCS Director Configure virtual data centers, policies, and catalogs Understand the unified infrastructure management capabilities of Cisco UCS Director Understand orchestration and build advanced workflows Understand application containers The Cisco UCS Director Foundation (UCSDF) v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS© Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions. You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more. Introducing Cisco UCS Director Understanding Data Center Challenges Understanding the Benefits of Cisco UCS Director Understanding Cisco UCS Director Components Explaining Cisco UCS Director Architecture Explaining Bare-Metal Agent Understanding Cisco UCS Director Deployment Explaining Cisco UCS Director Deployment Explaining Global System Settings Understanding Site and Pod Management Understanding Cisco UCS Director Infrastructure Management Understanding Cisco UCS Director Deployment Understanding the Design Phase Understanding Policies Understanding vDC and Groups Use Case Understanding Deployment Through the Self-Service Portal Understanding the Self-Service Provisioning Portal Understanding Service Request Introducing Orchestration Understanding Orchestration Reporting and Monitoring in Cisco UCS Director Understanding Chargeback in Cisco UCS Director Understanding Reports in Cisco UCS Director Introducing Application Containers Understanding Application Containers

Duration 1 Days 6 CPD hours This course is intended for This overview-level course is ideally suited for professionals seeking an introduction to microservices architecture and its application within a business context. Ideal attendee roles include software developers, system architects, technical managers, and IT professionals who are part of teams transitioning to a microservices approach. It's also an excellent starting point for non-technical roles such as product owners or business analysts who work closely with technical teams and want to better understand and become conversant in the language and principles of microservices. Overview This course combines engaging instructor-led presentations and useful demonstrations with engaging group activities. Throughout the course you'll explore: Understand the Basics of Microservices: Get to know the fundamental principles and characteristics of microservices and how they revolutionize traditional software development approaches. Explore the Design of Microservices: Gain an overview of how microservices are designed based on business requirements and what makes them unique in the software architecture world. Overview of Managing and Scaling Microservices: Get an introduction to how microservices are managed and scaled independently, and understand the significance of these features in your business operations. Familiarize with the Microservices Ecosystem: Learn about the typical patterns, best practices, and common pitfalls in the microservices world, setting a foundation for future learning and implementation. Introduction to Microservices in a Business Context: Acquire a basic understanding of how microservices can be aligned with specific business capabilities, and get a glimpse into how they can coexist with legacy systems in a business setting. Microservices have rapidly emerged as a popular architectural style, breaking down applications into small, independent services that can be developed, deployed, and scaled individually. Microservices offer a robust method to address a variety of projects, such as e-commerce platforms and content management systems, enhancing scalability and boosting productivity. This technology, when employed correctly, can greatly increase software delivery speed and system resilience, making it a crucial skill set for modern technology professionals.Understanding Microservices - A Technical Overview is a one-day course ideally suited for technical professionals seeking an introduction to microservices architecture and its application within a business context. Under the guidance of an industry expert, this engaging class combines lecture-style learning with lively demonstrations, case study review and group discussions.Throughout the course you?ll explore the principles and characteristics that define microservices, how to identify suitable projects for a microservices approach, the factors to consider when designing them, and the strategies to effectively manage and scale them within complex systems. You?ll also learn about the best practices, patterns, and anti-patterns, arming you with the knowledge to make the right architectural choices. This course also explores the real-world implementation of microservices in a business enterprise. We'll discuss how to align the application of microservices with your organization's specific business capabilities, and offer strategies for smoothly integrating this technology within existing legacy systems. Introduction to Microservices Understand what microservices are and their role in modern software development. Introduction to Microservices: what they are and why they matter. Monolithic vs Microservices: highlighting the shift and benefits. Key principles and characteristics of microservices. Identifying suitable applications for microservices transformation. Demo: Analyzing a sample application and identifying potential microservices Architecting and Managing Microservices Learn the basic strategies for scaling and managing microservices. Scaling Microservices: from a single service to hundreds. Key components of a microservices architecture. Introduction to resilience patterns: Circuit-Breakers and Bulkheads. Load management and provisioning in a microservices setup. Understanding the role of cloud services in microservices. Optional Demo: Illustrating how a microservice-based application scales in real-time Designing Microservices Learn the key aspects to consider when designing microservices. Defining microservice boundaries: Deciding the scope of a microservice. Communication patterns in microservices. Understanding Microservice endpoints. Exploring data stores and transaction boundaries in microservices. Overcoming challenges in Microservices design. Demo: Designing microservices for a hypothetical business requirement Implementing Microservices in a Business Enterprise Understand the process and considerations for implementing microservices in an enterprise context. Assessing enterprise readiness for microservices. Building the business case for microservices: strategic advantages and potential challenges. Aligning microservices with business capabilities. Organizational changes: Team structures and processes for microservices. Dealing with Legacy Systems: Strategies for microservices integration. Demo: Exploring a case study of successful microservices implementation in a business enterprise The Microservices Ecosystem Understand the key tools and best practices in the Microservices ecosystem. Understanding the typical Microservices Stack. Monitoring and Logging in Microservices. Introduction to Docker: Containerization of Microservices. Deployment strategies in a Microservices setup. Introduction to Orchestration in Microservices Demo: Containerizing and deploying a simple microservice Microservices Deployment Strategies Understand various ways to safely introduce changes in a microservices environment. The concept of Blue-Green Deployment: changing services without downtime. Canary Releases and Feature Toggles: slowly rolling out changes to users. Database changes in a microservices environment: keeping data consistent. Demo: Examining various deployment strategies Microservices Best Practices and DevOps Learn key strategies to ensure a smooth operation of your microservices setup. The DevOps culture in Microservices: collaboration for efficiency. Defining a Minimum Viable Product in a Microservices setup: building small, delivering fast. Dealing with data in a distributed setup: managing Data Islands. The importance of Continuous Integration/Continuous Delivery in a microservices setup. Governance: Keeping track of your services and their consumers. Demo: Visualizing a simple continuous delivery pipeline Microservices Patterns and Anti-Patterns Learn about common do's and don'ts when working with microservices. Understanding patterns that help with efficient microservices operation. Recognizing and avoiding anti-patterns that can hinder performance. Dealing with common challenges: dependencies between services, managing service boundaries. Demo: Examples of real-world patterns and anti-patterns Simple Overview of OAuth and OpenID for Microservices Introduction to OAuth and OpenID: What they are and why they matter in Microservices. The role of tokens in OAuth 2.0: How they help in securing communications. A simplified look at OpenID Connect: Linking identities across services. Demo

Duration 3 Days 18 CPD hours Additional course details: Nexus Humans SSF10 IBM DS8000 Implementation Workshop for System z training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SSF10 IBM DS8000 Implementation Workshop for System z course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours

Duration 3 Days 18 CPD hours This course is intended for Cluster administrators (Junior systems administrators, junior cloud administrators) interested in deploying additional clusters to meet increasing demands from their organizations. Cluster engineers (Senior systems administrators, senior cloud administrators, cloud engineers) interested in the planning and design of OpenShift clusters to meet performance and reliability of different workloads and in creating work books for these installations. Site reliability engineers (SREs) interested in deploying test bed clusters to validate new settings, updates, customizations, operational procedures, and responses to incidents. Overview Validate infrastructure prerequisites for an OpenShift cluster. Run the OpenShift installer with custom settings. Describe and monitor each stage of the OpenShift installation process. Collect troubleshooting information during an ongoing installation, or after a failed installation. Complete the configuration of cluster services in a newly installed cluster. Installing OpenShift on a cloud, virtual, or physical infrastructure. Red Hat OpenShift Installation Lab (DO322) teaches essential skills for installing an OpenShift cluster in a range of environments, from proof of concept to production, and how to identify customizations that may be required because of the underlying cloud, virtual, or physical infrastructure. This course is based on Red Hat OpenShift Container Platform 4.6. 1 - Introduction to container technology Describe how software can run in containers orchestrated by Red Hat OpenShift Container Platform. 2 - Create containerized services Provision a server using container technology. 3 - Manage containers Manipulate prebuilt container images to create and manage containerized services. 4 - Manage container images Manage the life cycle of a container image from creation to deletion. 5 - Create custom container images Design and code a Dockerfile to build a custom container image. 6 - Deploy containerized applications on OpenShift Deploy single container applications on OpenShift Container Platform. 7 - Troubleshoot containerized applications Troubleshoot a containerized application deployed on OpenShift. 8 - Deploy and manage applications on an OpenShift cluster Use various application packaging methods to deploy applications to an OpenShift cluster, then manage their resources. 9 - Design containerized applications for OpenShift Select a containerization method for an application and create a container to run on an OpenShift cluster. 10 - Publish enterprise container images Create an enterprise registry and publish container images to it. 11 - Build applications Describe the OpenShift build process, then trigger and manage builds. 12 - Customize source-to-image (S2I) builds Customize an existing S2I base image and create a new one. 13 - Create applications from OpenShift templates Describe the elements of a template and create a multicontainer application template. 14 - Manage application deployments Monitor application health and implement various deployment methods for cloud-native applications. 15 - Perform comprehensive review Create and deploy cloudinative applications on OpenShift.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators or network administrators, Network professionals who have experience working with VMware NSX Advanced Load Balancer and are responsible for designing or deploying Application Delivery Controllers solutions Overview By the end of the course, you should be able to meet the following objectives: Describe the NSX Advanced Load Balancer components and main functions Describe NSX Advanced Load Balancer Global Server Load Balancing architecture Explain NSX Advanced Load Balancer key features and benefits Understand and apply a Global Server Load Balancing design framework Deploy and configure NSX Advanced Load Balancer Global Server Load Balancing infrastructure Explain and Configure Global Server Load Balancing Application components such as Global Server Load Balancing Service, Global Server Load Balancing Pools and Health Monitors with related components Gather relevant information and perform basic troubleshooting of Global Server Load Balancing applications leveraging built-in NSX Advanced Load Balancer tooling Describe and Configure NSX Advanced Load Balancer application and infrastructure monitoring This 3-day course prepares you to lead VMware NSX Advanced Load Balancer (Avi Networks) Global Server Load Balancing design and deployment projects by providing an understanding of general design processes, frameworks and configurations. You look at the design and deployment considerations for Global Server Load Balancing as part of an overall software-defined data center design. This course covers key NSX Advanced Load Balancer (Avi Networks) Global Server Load Balancing features and functionalities offered in the NSX Advanced Load Balancer 18.2 release. Access to a software-defined data center environment is provided through hands-on labs to reinforce the skills and concepts presented in the course. Course Introduction Introductions and course logistics Course objectives Introduction to NSX Advanced Load Balancer Introduce NSX Advanced Load Balancer Discuss NSX Advanced Load Balancer use cases and benefits Explain NSX Advanced Load Balancer architecture and components Explain the management, control, data, and consumption planes and functions Virtual Services Configuration Concepts Explain Virtual Service components Explain Virtual Service types Explain and configure basic virtual services components such as Application Profiles, Network Profiles, Pools and Health Monitors DNS Foundations Review, discuss and explain DNS fundamentals Describe NSX Advanced Load Balancer DNS and IPAM providers Global Server Load Balancing Introduce Global Server Load Balancing concepts and benefits Explain and configure NSX Advanced Load Balancer infrastructure Explain and configure DNS Virtual Service components Explain and configure GSLB Service Engine Group Describe and configure GSLB Sites Explain and configure basic GSLB Services, to include pools and health monitors Describe GSLB Service Load Balancing algorithms Explain and configure Data and Control Plane-based Health Monitors Describe GSLB Health Monitor Proxy Global Server Load Balancing Advanced Topics Explain and configure advanced GSLB service properties such as different type of pool members, Host Header and TLS SNI extensions handling within GSLB Health Monitors Describe EDNS Client Subnet Describe Geo-aware Global Server Load Balancing Design and configure Geo-aware Global Server Load Balancing Describe and leverage DNS Policies to customize client experience Explain and configure Topology-aware Global Server Load Balancing Explain and configure GSLB 3rd party sites Describe GSLB Health Monitor sharding Describe GSLB Service Engine sizing implications Troubleshooting NSX Advanced Load Balancer GSLB Solution Introduce Infrastructure and Application troubleshooting Concepts Describe Control Plane and Data Plane-based troubleshooting Describe GSLB Infrastructure troubleshooting Describe GSLB Services troubleshooting Explain Health Monitors troubleshooting Describe Geo-aware and Topology-based GSLB Services troubleshooting Explain Application Analytics and Logs Describe Client Logs analysis Leverage CLI for advanced data plane troubleshooting Monitoring NSX Advanced Load Balancer Solution Describe NSX Advanced Load Balancer Events Describe and configure NSX Advanced Load Balancer Alerts Describe NSX Advanced Load Balancer monitoring capabilities leveraging SNMP, Syslog and Email