Name: Boost Customer Satisfaction: Join us 1 Day Training in Solihull
Price: 595 GBP
Availability: InStock

Solihull

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how negotiations impact the organizations and ourselves. Reflect on the different outcomes that can be achieved through negotiation and understand which outcomes are acceptable for the intended objectives. Finally participants reflect on the influencing process and how one can achieve things without having the authority or power. 

Each module has been carefully selected based on the intake and skills gaps of the specific audience. After a brief introduction, participants are given 1 to 2 minutes to introduce themselves, practicing their presentation and communication skills (if the intake has included the requested video, this introduction will only be 1 minute). 

Learning Objectives:

At the end of this course, you will be able to:
Define negotiation and influencing stages and how to do so effectively. 
Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalization, and active listening. 
Understand individuals and organizations (attitude, behavior and culture). What each party expects, dealing with emotions, and resistance. 
Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge.
Understand communication strategies, effectiveness in communicating, verbal and nonverbal 
Orchestrating a plan: positioning, anticipating problems, managing conflicts, and  approaching others for help. 
Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience. 
Understand results: risk assessment, damage control, keeping good relationships, win-win outcomes. 
Understand how to use BAPNA, ZOPA, negotiation canvas and other tools and strategies.
Understand how communication and presentation skills empower your negotiation abilities. 

Agenda:

Before We Begin
Welcome/Introductions
Purpose/Inspiration
Course Dynamics
Self Evaluation on Basic Negotiation Skills Knowledge - Class Discussion

Negotiation Canvas
Understanding the Methodology
Think, Feel, See, Hear, Say and Do
Giving and Taking
Points of Interest
Plan B (Key Arguments and Drawbacks)

BATNA and ZOPA
BATNA - Best Alternative to a Negotiated Agreement Intro
Example/Role play: Selling a Car
ZOPA - Zone of Possible Agreement or "bargaining range” Intro
Example/Role Play: Overcoming a Negative Bargaining Zone

Evaluating Success
Defining Negotiation Success
Criteria to Evaluate/Measure Success and Effectiveness
Exercise/Role Play: Hand Shaking
Maintaining a Continued Positive Relationship

Influence and persuasion 
Definitions
General Overview
Positive and Negative Ways to Influence
Open Discussion: Sun vs Wind Tale 
Video: Perception and Persuasion
Video: The Science of Persuasion

Introduction to Communication and Presentation skills
Communication Skills
Exercise/Role Play: Connecting Strangers
Presentation Skills
Exercise/Role Play: Words Clearly Spoken and Silence
Video TED: How to Sound Smart - View and Discuss

Conclusions
Wrap Up
Self Assessment GAP
Feedback Form
Closing Remarks

Mangates

Negotiation Skills - Professional 1 Day Workshop in Solihull

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. 

This training set out to help you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. 

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviors and ability in their role. 
Course Contents:
Managing Performance to Increase Productivity with our Quality Training

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development. 

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focused on success.

These ‘Managing Performance’ training course materials will provide you with everything you need to develop the skills and build the confidence of your management audience.
 
Ultimately, the aim of these managing performance training course materials is to ensure you have the knowledge and skills to help you develop a team of high performing employees that are focused on success.
Course Topics:
The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager. 

Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers. 

Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets. 

Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios. 

Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them. 

Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise. 

Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation. 

The ‘DESC’ Model – Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication. 
Who can attend?
Anybody who is interested in learning Managing Skills can attend this training.
Course Feature:
At the end of this managing performance, you will be able to
Manage performance by setting clearly aligned goals that are documented 
Identify causes of poor performance whilst working with employees to improve and develop 
Recognise and communicate success, focusing on behaviour and result
Cooperate with employees in order to increase productivity, morale and motivation.
Certification:
Once after the training you receive course completion certificate.

Managing Performance 1 Day Workshop in Solihull

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. 

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Learning Objectives:

This workshop will help teach participants how to: 
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively

Agenda:

Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary

Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages

Module Eleven: Wrapping Up
Words from the Wise

Target Audience:

Anybody who is interested in learning Communication Strategies Skills.

Communication Strategies 1 Day Workshop in Solihull


Wolverhampton

Communication Strategies 1 Day Workshop in Wolverhampton


Negotiation Skills - Professional 1 Day Workshop in Wolverhampton

Managing Performance 1 Day Workshop in Wolverhampton

Birmingham

<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">FORS Approved Safe Urban Driving (SUD) - On-Cycle Training<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Comply with FORS Silver Standard and hone your drivers&#39; urban driving skills with our comprehensive Safe Urban Driving (SUD) course.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">This DVSA-approved, one-day course combines classroom theory with practical on-cycle training to equip commercial drivers with the knowledge and experience to navigate urban environments safely.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Who Should Attend?<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">This course is mandatory for all HGV drivers who regularly operate in urban areas with high volumes of vulnerable road users like cyclists and pedestrians.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Course Structure:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Classroom Session (3.5 hours):<ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Understanding the changing urban landscape and its challenges.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Sharing the road safely with vulnerable road users.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Mastering defensive driving techniques.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Importance of vehicle safety equipment maintenance.</li></ul><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">On-Cycle Training (3.5 hours):<ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Practical experience riding a bicycle (physical ability required for certificate).</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Developing driver empathy and hazard recognition for cyclists&#39; needs.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Enhancing driver attitude and perception through role-switching.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Introduction to active travel and its impact on driver fitness and health.</li></ul><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Additional Information:<ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Course duration is 7 hours, including breaks, and aligns with DVSA regulations.</li></ul><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><li style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; color: black; box-sizing: border-box;" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;color:black;'>Licensed training providers deliver this DCPC-approved course.</li></ul><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Invest in your drivers&#39; safety and ensure compliance with FORS Silver Standard.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;">Enrol in our Safe Urban Driving (SUD) - On-Cycle training today!

FORS Approved Safe Driving - On-Cycle Training
Comply with FORS Silver Standard and hone your drivers' urban driving skills with our comprehensive Safe Driving course.
This DVSA-approved, one-day course combines classroom theory with practical on-cycle training to equip commercial drivers with the knowledge and experience to navigate urban environments safely.
Who Should Attend?
This course is mandatory for all HGV drivers who regularly operate in urban areas with high volumes of vulnerable road users like cyclists and pedestrians.
Course Structure:
Classroom Session (3.5 hours):
Understanding the changing urban landscape and its challenges.
Sharing the road safely with vulnerable road users.
Mastering defensive driving techniques.
Importance of vehicle safety equipment maintenance.
On-Cycle Training (3.5 hours):
Practical experience riding a bicycle (physical ability required for certificate).
Developing driver empathy and hazard recognition for cyclists' needs.
Enhancing driver attitude and perception through role-switching.
Introduction to active travel and its impact on driver fitness and health.
Additional Information:
Course duration is 7 hours, including breaks, and aligns with DVSA regulations.
Licensed training providers deliver this DCPC-approved course.
Invest in your drivers' safety and ensure compliance with FORS Silver Standard.
Enrol in our Safe Driving - On-Cycle training today!

Please review our Terms and Conditions for more information.

Total Compliance 

Driving & Vehicles

Compliance & Safety

Fleet Operator Recognition Scheme (FORS)

Driver CPC

#SafeUrbanDriving 

#Birmingham

#driver

#driver_safety

#driver_training

#fors

#nottingham

#sud

FORS Safe Driving - Periodic 7 Hour CPC Course -Birmingham - July 2025

General admission

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Solihull

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Solihull

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Solihull

Boost Customer Satisfaction: Join us 1 Day Training in Solihull

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Business people who know grammar judge others based on their correct (or incorrect) usage.&nbsp;Be the professional who is able to be clear and correct in writing.Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.Attendees Will Be Able To:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Know the Parts of Speech and their correct uses;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be able to create Plurals and Possessives accurately and with certainty;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create original email / documents to employ newly-learned class material.</li></ul>&nbsp;Online Format&mdash;Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.Christina Vargas

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

Improving Communications Uk

BUSINESS GRAMMAR & USAGE

General Admission

Welcome! And thank you for being curious about The Goddess Hour. If you are searching for connection, this could be for you. Each event is different and is filled with Love and Laughter.I am given a theme for the evening, usually on the day of the event itself and this then becomes our focus for the session, as we follow the guidance and teachings that arise through spoken word, meditation and sharing.They are beautiful spontaneous affairs that are always different and sometimes surprising! Most importantly they foster a great sense of connection within and without and everyone feels empowered and inspired through attending.I was guided by the great Goddess Isis to run the first of these events back in May of 2023 and they have been taking place ever since, on the last Wednesday of the month.They really are special events. Come to one or come to many! There are no rules. If you would welcome the opportunity to connect with other like-minded women, then maybe this is for you...A sacred hour just for you, to feel held, nurtured and cherished. Oh and I always pull everyone a Goddess Card at the end of the session. Some beautiful individual guidance from the Goddesses themselves...Please feel free to contact me if you have any questions or take the plunge and come along to the next one. The only way you will discover if it&#39;s for you, like anything in life, is to take part...! And this year, more than ever, feels like it&#39;s time that we do things that we have never done before... The beautiful picture of the Goddess Quan Yin is by the artist Sue Halstenberg and is available as a print, from Fine Art of America.

Welcome! And thank you for being curious about The Goddess Hour. If you are searching for connection, this could be for you. Each event is different and is filled with Love and Laughter.
I am given a theme for the evening, usually on the day of the event itself and this then becomes our focus for the session, as we follow the guidance and teachings that arise through spoken word, meditation and sharing.
They are beautiful spontaneous affairs that are always different and sometimes surprising! Most importantly they foster a great sense of connection within and without and everyone feels empowered and inspired through attending.
I was guided by the great Goddess Isis to run the first of these events back in May of 2023 and they have been taking place ever since, on the last Wednesday of the month.
They really are special events. Come to one or come to many! There are no rules. If you would welcome the opportunity to connect with other like-minded women, then maybe this is for you...
A sacred hour just for you, to feel held, nurtured and cherished. Oh and I always pull everyone a Goddess Card at the end of the session. Some beautiful individual guidance from the Goddesses themselves...
Please feel free to contact me if you have any questions, or take the plunge and come along to the next one. The only way you will discover if it's for you, like anything in life, is to take part...! This year, we are being called, to step into more of who we truly are, and sometimes we discover that by doing things that we have never done before...


The beautiful picture of the Goddess Quan Yin is by the artist Sue Halstenberg and is available as a print, from Fine Art of America. See here: https://fineartamerica.com/featured/kuan-yin-sue-halstenberg.html

This Divine Life

Intuition

Women In Leadership

Nurture

A beautiful hour of connection, guidance and fun! Join together with other like minded women, to feel held supported and seen.

The Goddess Hour 

This course meets and exceeds the Maryland requirement for the security officer course of 12 hours. The course is taught over 2 days, 6 hours per day. In this course, you will learn the required curriculum for security officers prescribed by the Maryland Police and Corrections Training Commission. 

MDSPOSA & USTASC TRAINING PORTAL

Maryland Security Officer Initial & Renewal Course

Chelmsford

Stratford

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Temporary Works Coordinator (TWC) - 2 Day Course

Oldham

Module 8This module aims to develop knowledge from research activities to gain an understanding of international trade using Marketing , Social Media and how AI plays a role in International MarketingAgenda<ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Marketing</li><li fr-original-style="" style="box-sizing: border-box;">Reaching new Global opportunities</li><li fr-original-style="" style="box-sizing: border-box;">Understanding Cultural differences in International Marketing</li><li fr-original-style="" style="box-sizing: border-box;">Social Media</li><li fr-original-style="" style="box-sizing: border-box;">The role and how to implement good practice.</li><li fr-original-style="" style="box-sizing: border-box;">Digital Trade</li><li fr-original-style="" style="box-sizing: border-box;">Using AI as a digital Marketing Platform</li></ul>&nbsp;Examination: Certificate on completion and Pass on Multiple Choice Multiple choice questionnaire Credits: 1

Module 8
This module aims to develop knowledge from research activities to gain an understanding of international trade using Marketing , Social Media and how AI plays a role in International Marketing
Agenda
Marketing
Reaching new Global opportunities
Understanding Cultural differences in International Marketing
Social Media
The role and how to implement good practice.
Digital Trade
Using AI as a digital Marketing Platform
 
Examination:
Certificate on completion and Pass on Multiple Choice
Multiple choice questionnaire
Credits: 1

Export Unlocked Limited

International Business Management

Digital Marketing

Social Media Marketing

Global Marketing

AI (Artificial Intelligence)

This module aims to develop knowledge from research activities to gain an understanding of international trade using Marketing , Social Media and how AI plays a role in International Marketing

INTERNATIONAL MARKETING- AI & SOCIAL MEDIA

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"> </h2>This advanced financial modelling course will benefit Real Estate Professionals looking to develop their financial modelling skills to the next level. This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models. On this course you will...<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Understand how the application and use of Structured Finance products in Real Estate</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Learn how to introduce several tranches of debt in a development project</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Understand how to model different parties to a project</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Create Joint Venture structures between Developers, Lenders and Equity Partners</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Learn advanced modelling techniques to analyse underlying asset risk</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Understand how underlying asset risk impacts return to all parties to a project</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals from a mid to senior level with exposure to Real Estate financial models</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to advance their financial modelling skills in areas such as development, portfolio analysis, and risk analysis</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors who would like to expand their knowledge and understanding of Real Estate cash flow models to an advanced level</li></ul> Course Outline:<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Mezzanine debt modelling</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Joint Venture structures between developers and lender/equity partners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Promote and profit share structure calculations</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Advanced project cash flows with mezzanine debts</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Key Real Estate and investment risks, risk adjustment of exit yields</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Sensitivity and Scenario Analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Monte Carlo Analysis</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Modelling Masterclass such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



This advanced financial modelling course will benefit Real Estate Professionals looking to develop their financial modelling skills to the next level. This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.


On this course you will...
Understand how the application and use of Structured Finance products in Real Estate
Learn how to introduce several tranches of debt in a development project
Understand how to model different parties to a project
Create Joint Venture structures between Developers, Lenders and Equity Partners
Learn advanced modelling techniques to analyse underlying asset risk
Understand how underlying asset risk impacts return to all parties to a project


Who will benefit from this course?
Real Estate professionals from a mid to senior level with exposure to Real Estate financial models
Mid-level to senior Real Estate Analysts who would like to advance their financial modelling skills in areas such as development, portfolio analysis, and risk analysis
Real Estate Investors who would like to expand their knowledge and understanding of Real Estate cash flow models to an advanced level


Course Outline:
Mezzanine debt modelling
Joint Venture structures between developers and lender/equity partners
Promote and profit share structure calculations
Advanced project cash flows with mezzanine debts
Key Real Estate and investment risks, risk adjustment of exit yields
Sensitivity and Scenario Analysis
Monte Carlo Analysis


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Modelling Masterclass such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Professional Development

Investment Management

Continuous Professional Development (CPD)

This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.

Real Estate Modelling Masterclass (Advanced Cash Flow Modelling)

Who should attend? Headteachers, DSLs, Chair of Governors, Safeguarding Governors, HR Managers &amp; Administrators Overview This masterclass explores the statutory requirements and best practice when managing allegations and complaints against those working with children in schools and colleges. It outlines the processes and procedures that should be taken when such allegations arise as well as exploring the challenges associated when dealing with these concerns.This session ensures that you will have a thorough understanding of the legislative framework, regulatory requirements and support processes, which align with both local authority and DfE guidance. Join us in mastering the intricacies of handling allegations, ensuring all stakeholders are appropriately supported in accordance with statutory mandates. Learning Objectives This Masterclass will enable you to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Explore the complexities and challenges associated with allegations and complaints, understanding their impact on all parties involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand the essential processes and procedures which must be followed when an allegation arises, addressing the roles of investigating teams, accused individuals, and associated parties.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand the role of the LADO and other key agencies when handling an allegation.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Examine effective strategies to manage and support individuals and children affected by allegations, fostering a safe and supportive environment.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Develop preventive measures and delve into the proactive side of safeguarding, understanding how schools and colleges can minimise the likelihood of allegations through implementing and maintaining good practices.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Know how to record and analyse Low-Level Concerns and how to develop a positive culture of self-referral within your setting.</li></ul><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

Who should attend?
Headteachers, DSLs, Chair of Governors, Safeguarding Governors, HR Managers & Administrators

Overview

This masterclass explores the statutory requirements and best practice when managing allegations and complaints against those working with children in schools and colleges. It outlines the processes and procedures that should be taken when such allegations arise as well as exploring the challenges associated when dealing with these concerns.
This session ensures that you will have a thorough understanding of the legislative framework, regulatory requirements and support processes, which align with both local authority and DfE guidance. Join us in mastering the intricacies of handling allegations, ensuring all stakeholders are appropriately supported in accordance with statutory mandates.

Learning Objectives

This Masterclass will enable you to:
Explore the complexities and challenges associated with allegations and complaints, understanding their impact on all parties involved.
Understand the essential processes and procedures which must be followed when an allegation arises, addressing the roles of investigating teams, accused individuals, and associated parties.
Understand the role of the LADO and other key agencies when handling an allegation.
Examine effective strategies to manage and support individuals and children affected by allegations, fostering a safe and supportive environment.
Develop preventive measures and delve into the proactive side of safeguarding, understanding how schools and colleges can minimise the likelihood of allegations through implementing and maintaining good practices.
Know how to record and analyse Low-Level Concerns and how to develop a positive culture of self-referral within your setting.
View all testimonials

Brightcore Consultancy

Child Safeguarding

Safeguarding

This must-attend masterclass will provide a comprehensive understanding of all the key developments in the latest statutory and non-statutory guidance documents from a DSLs perspective, and how they relate to safeguarding provision in schools and colleges.

Managing Allegations against members of staff and volunteers, including Low-Level Concerns

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.This course will cover the following to assist fee earners in the application of AML in their casework.<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2>The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Helen Torresi, Consultant, DG Legal</a></h3>Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For Fee Earners Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

This accredited seminar provides an introduction for employers, HR managers and supervisors to learn how domestic abuse can impact in the workplace.<div style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Did you know&hellip;. Domestic Abuse costs UK businesses &pound;14 billion per year. (Home Office &ndash; July 2021)This training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact in the business as well as the next steps to support your staff and protect your business.By attending this event you will gain an&bull; Increased understanding of domestic abuse&bull; Increased understanding of the legal and safety implications for employers&bull; Next steps on how your workplace can become accredited as a &lsquo;Safe Space to Work&rsquo;This on-line training workshop will introduce the social, health and legal context, employers&rsquo; responsibilities and awareness of the economic impact of domestic abuse. By the end of the session attendees will feel confident in taking the next steps to ensure their workplace is a Safe Space.This training workshop will provide the first step towards understanding a many layered and complex subject.CPD credits are awarded with this workshop.Attendees will receive handouts and a certificate (if required).This event is hosted by Julie Johns MBE. The workshop will be delivered as a 1 hour live Zoom event and is being offered at &pound;30 per person. </div>

Creating a Safe Workplace: Understanding the Impact of Domestic Abuse

Workshop Host: Julie Johns MBE
 Format: Live Zoom session
 Duration: 1 hour
 Cost: £35 per person

An Accredited CPD-Certified Training Seminar for Employers, HR Managers, and Team Leaders
Did you know domestic abuse costs UK businesses an estimated £14 billion per year?
 (Source: Home Office, July 2021)

This accredited online seminar is designed to equip employers, HR professionals, supervisors, and team leaders with essential knowledge about how domestic abuse can affect the workplace.
What You’ll Gain
By attending this 1-hour live Zoom workshop, you will:
Develop a deeper understanding of domestic abuse and its many forms 
Learn about the legal, social, and safety responsibilities for employers 
Discover the economic impact domestic abuse can have on your organisation 
Identify practical next steps to make your workplace a certified ‘Safe Space to Work’
Why Attend?
This engaging, introductory session explores the health, legal, and business implications of domestic abuse, providing a solid foundation for those new to the topic. By the end of the seminar, attendees will feel empowered and informed to begin creating a safer, more supportive workplace culture.
Additional Benefits
Accredited CPD credits awarded 
Attendee handouts provided 
Certificate of attendance available on request 

Group bookings available.  Please contact julie@safespaceconsultancy.org with your request and to discuss fee.

Safe Space Consultancy

Domestic Abuse

Workplace Health & Safety

Mental Health At Work

Health & Safety At Work

Domestic Violence

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

Creating a Safe Workplace: Understanding the Impact of Domestic Abuse

Early Bird

Join Mark on Thursday mornings to move, explore, and wake up to your true nature.Mark teaches Zen Yoga, a form of yoga based in Zen Buddhist philosophy. Zen Yoga emphasises a balance of the yin and yang aspects of practice, awareness/mindfulness, physical alignment, and the flow of energy in the body through the acupuncture meridian lines.Mark&#39;s classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.This class is suitable for all levels.Practising onlineCreate a clear and comfortable place to practice. Make sure you&#39;re not going to be disturbed. Have an extra layer handy for the relaxation period at the end just in case.CautionNot all asanas (postures) or movements are suitable for everyone. You should consult with your medical practitioner before beginning and yoga or exercise programme. I assume no responsibility or liability for any injuries or losses that may result from practising yoga via these online classes.

Join Mark on Thursday mornings to move, explore, and wake up to your true nature.
Mark teaches Zen Yoga, a form of yoga based in Zen Buddhist philosophy. Zen Yoga emphasises a balance of the yin and yang aspects of practice, awareness/mindfulness, physical alignment, and the flow of energy in the body through the acupuncture meridian lines.
Mark's classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.
This class is suitable for all levels.
Practising online
Create a clear and comfortable place to practice. Make sure you're not going to be disturbed. Have an extra layer handy for the relaxation period at the end just in case.
Caution
Not all asanas (postures) or movements are suitable for everyone. You should consult with your medical practitioner before beginning and yoga or exercise programme. I assume no responsibility or liability for any injuries or losses that may result from practising yoga via these online classes.

Mark Westmoquette

Mindfulness

Yoga

Join Mark on Thursday mornings to move, explore, and wake up to your true nature. Mark's classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.

2702 Courses in Birmingham

Negotiation Skills - Professional 1 Day Workshop in Solihull

By Mangates

Managing Performance 1 Day Workshop in Solihull

By Mangates

Communication Strategies 1 Day Workshop in Solihull

By Mangates

Communication Strategies 1 Day Workshop in Wolverhampton

By Mangates

Negotiation Skills - Professional 1 Day Workshop in Wolverhampton

By Mangates

Managing Performance 1 Day Workshop in Wolverhampton

By Mangates

FORS Safe Driving - Periodic 7 Hour CPC Course -Birmingham - July 2025

By Total Compliance

Practical Sales Skills 1 Day Workshop in Solihull

By Mangates

Public Speaking 1 Day Training in Solihull

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Solihull

By Mangates

Search By Location