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Duration 4 Days 24 CPD hours This course is intended for Risk professionals Business analysts Project managers Compliance professionals IT professionals Anyone whose work includes evaluating and mitigating risk Overview This boot camp prepares you to pass the ISACA CGEIT exam, which covers four domain areas designed to reflect the work performed by individuals who have a significant management, advisory or assurance role relating to the governance of IT. Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization This CGEIT Boot Camp is designed for experienced IT governance personnel and those who have responsibilities for the stewardship of IT resources. You will learn how to effectively implement and manage governance across all areas of technology ? as well as align that technology with strategic enterprise goals. This training also explains the CGEIT examination process and helpsprepare you for your CGEIT exam by providing guidance and testing your exam readiness through sample questions. You?ll leave fully prepared to earn your CGEIT certification. Course Outline Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Information Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Information Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Information Management at QLS Level 3 course. Due to Information Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Information Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Information Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Information Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Information Management at QLS Level 3 course. This Information Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Information Management at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Information Management at QLS Level 3 course: Module 01: Introduction to Information Management Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Information Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Information Management at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Information Management at QLS Level 3 No prior background or expertise is required. Career path The Information Management at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Information Management at QLS Level 3 Hard copy certificate - Included After successfully completing the Diploma in Information Management at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Conflict Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Conflict Management at QLS Level 3 course. Due to Conflict Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Conflict Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Conflict Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management at QLS Level 3 course. This Conflict Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Order Your Certificate Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Conflict Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Conflict Management at QLS Level 3 No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Conflict Management at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Conflict Management at QLS Level 3 , you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Content Management Strategy at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Content Management Strategy at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Content Management Strategy at QLS Level 3 course. Due to Content Management Strategy at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Content Management Strategy at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Content Management Strategy at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Content Management Strategy at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Content Management Strategy at QLS Level 3 course. This Content Management Strategy at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Content Management Strategy at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Content Management Strategy at QLS Level 3 course: Module 01: Introduction to Content Management Module 2: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Content Management Strategy at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Content Management Strategy at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Content Management Strategy at QLS Level 3 No prior background or expertise is required. Career path The Content Management Strategy at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Content Management Strategy at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Content Management Strategy at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Confused about navigating the Construction Industry Scheme (CIS) in the UK? Millions of pounds are lost annually due to CIS errors. Did you know that the construction industry contributed over £108.7 billion to the UK economy in 2023? This comprehensive Diploma in CIS course will equip you with the knowledge and skills to confidently manage CIS requirements within your construction business. Our Diploma in Construction Industry Scheme (CIS) course provides a comprehensive understanding of the scheme. You'll explore its purpose, coverage, and the registration process for contractors. Learn about verification procedures, filing CIS returns, and maintaining accurate records with CIS certificates. By understanding the penalties for non-compliance, you can ensure your business operates smoothly within CIS regulations. This Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes of Construction Industry Scheme (CIS) Explain the purpose and structure of the Construction Industry Scheme (CIS). Identify activities covered under and excluded from the CIS scheme. Outline the registration process for contractors within the CIS framework. Navigate the CIS verification process and understand its significance. Prepare and submit accurate CIS returns following HMRC regulations. Implement effective record-keeping practices and manage CIS certificates. Imagine the peace of mind knowing CIS is under control! This course is your ticket to streamlined processes, saved money, and complete CIS compliance! Enrol Today and Become a CIS Master! Upon successful completion of this Diploma in Construction Industry Scheme (CIS), you will be able to, Discover the company categories covered by the Construction Industry Scheme (CIS) and the exclusions. Learn how to fulfil the CIS's demands on the contractor. Using examples, you may learn the proper way to compute and subtract payments from payments. Explore the value of maintaining records and how to do it effectively. Discover how to gain gross payment status as well as how to lose it. Determine the three exams that Subcontractors must complete to be eligible for payment certificates. Find out how to get your company ready for the Construction Industry Scheme (CIS). Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Construction Industry Scheme (CIS) Get a free student ID card with Construction Industry Scheme (CIS) Training program (£10 postal charge will be applicable for international delivery) The Construction Industry Scheme (CIS) is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Construction Industry Scheme (CIS) course materials The Construction Industry Scheme (CIS) comes with 24/7 tutor support Take a step toward a brighter future! The Diploma in Construction Industry Scheme (CIS) offers a significant toolbox for your construction career. By mastering CIS regulations, you'll gain expertise that sets you apart, increases your chances of landing better jobs, and saves your company money through fewer errors and penalties. The course also empowers you to streamline CIS processes, ensuring compliance and allowing you to focus on core business activities. *** Course Curriculum *** Module 01: Construction Industry Scheme (CIS) Module 02: Coverage of the Scheme Module 03: Contractors and Registration for the Scheme Module 04: Verification Process Module 05: The CIS Returns Module 06: Record Keeping and CIS Certificates Module 07: Penalties Involved in CIS Module 08: Miscellaneous Information How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99) CPD Hard Copy Certificate: Free ( Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Industry Scheme (CIS) is for you: Anyone with an interest in Construction Industry Scheme (CIS). Professionals who require to brush up on their CIS skills. Requirements No prior background or expertise is required. Career path This Diploma in Construction Industry Scheme (CIS) is uniquely designed to benefit the following career options. Construction Compliance Co-ordinator Payroll Executive Accounts Manager Finance Manager In the United Kingdom, the average salary of these professions ranges from £20,000 to £30,000 per annum. Certificates Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Sales Overview: Emergency Vehicle Operations Training Program   Introduction: Welcome to our comprehensive Emergency Vehicle Operations Training Program designed to equip emergency service personnel with the knowledge and skills necessary to operate vehicles effectively and safely during emergency situations. Our program encompasses a wide range of modules tailored to address key aspects of emergency vehicle operations, ensuring that responders are prepared for any scenario they may encounter.   Modules Overview: Introduction to Emergency Vehicle Operations:Provides a foundational understanding of the importance of emergency vehicle operations.Covers legal and ethical considerations, risk management, and the significance of effective communication during emergencies. Vehicle Dynamics:Explores the mechanics and dynamics of emergency vehicles.Addresses concepts such as weight distribution, braking systems, and handling characteristics.Emphasizes the impact of vehicle design on performance and maneuverability. Driving Techniques and Procedures:Focuses on practical driving skills essential for emergency responders.Covers defensive driving techniques, hazard recognition, and collision avoidance strategies.Provides hands-on training in maneuvering through various traffic conditions and environments. Emergency Vehicle Equipment and Technology:Introduces participants to the latest equipment and technology used in emergency vehicles.Covers the proper use of lights, sirens, and communication systems.Addresses the integration of GPS, navigation aids, and vehicle monitoring systems. Special Situations:Prepares responders to handle unique challenges and scenarios encountered during emergency operations.Includes training on adverse weather conditions, low visibility, and off-road driving.Addresses tactics for navigating through congested urban areas and rural environments. Human Factors in Emergency Vehicle Operations:Examines the psychological and physiological factors that influence driver performance.Discusses stress management, decision-making under pressure, and situational awareness.Emphasizes the importance of driver well-being and the mitigation of fatigue-related risks.   Key Features: Comprehensive Curriculum: Our program covers all essential aspects of emergency vehicle operations, ensuring a well-rounded training experience. Hands-On Training: Participants engage in practical exercises and simulations to reinforce theoretical concepts and develop practical skills. Expert Instruction: Our instructors are seasoned professionals with extensive experience in emergency services and vehicle operations. Customization Options: We offer customizable training solutions tailored to the specific needs and requirements of your organization. Certification: Upon successful completion of the program, participants receive certification recognizing their proficiency in emergency vehicle operations.   Investing in comprehensive emergency vehicle operations training is essential for ensuring the safety of both responders and the public they serve. Our program equips participants with the knowledge, skills, and confidence needed to navigate challenging situations effectively and responsibly. Contact us today to learn more about how our training solutions can benefit your organization. Course Curriculum Module 1: Introduction to Emergency Vehicle Operations Introduction to Emergency Vehicle Operations 00:00 Module 2: Vehicle Dynamics Vehicle Dynamics 00:00 Module 3: Driving Techniques and Procedures Driving Techniques and Procedures 00:00 Module 4: Emergency Vehicle Equipment and Technology Emergency Vehicle Equipment and Technology 00:00 Module 5: Special Situations Special Situations 00:00 Module 6: Human Factors in Emergency Vehicle Operations Human Factors in Emergency Vehicle Operations 00:00

🌨️ Stay Safe This Winter with Winter Safety Training! 🧊 Winter brings with it a wonderland of snow-covered landscapes and festive cheer. But amid the beauty lies potential hazards and risks that can pose dangers to individuals, both at home and in the workplace. Don't let the chill of winter catch you off guard - equip yourself with the knowledge and skills to navigate the season safely with our Winter Safety Training course!   🔍 Why Winter Safety Training? Winter Safety Training is a comprehensive program designed to prepare individuals for the unique challenges posed by winter weather conditions. From understanding cold-related illnesses to mastering techniques for safe driving on icy roads, this course covers essential topics to ensure your safety and well-being during the coldest months of the year.   ️ Key Benefits of Winter Safety Training: Prevention of Cold-Related Illnesses: Learn how to recognize the signs and symptoms of hypothermia, frostbite, and other cold-related illnesses, and discover strategies for prevention and treatment. Safe Driving Practices: Gain valuable insights into safe driving techniques for navigating snow-covered and icy roads, reducing the risk of accidents and collisions during winter travel. Winter Home Safety: Explore best practices for winterizing your home, including tips for preventing frozen pipes, carbon monoxide poisoning, and other hazards commonly associated with cold weather. Workplace Safety Protocols: Understand workplace safety protocols for winter conditions, including proper use of personal protective equipment (PPE), emergency procedures, and risk management strategies. Emergency Preparedness: Learn how to develop and implement emergency preparedness plans specific to winter weather events, ensuring you're ready to respond effectively in case of emergencies. Enhanced Awareness: Increase your awareness of potential winter hazards and risks, empowering you to make informed decisions to protect yourself and others in various winter scenarios.   👩‍💼 Who is This For? Outdoor Workers: Construction workers, utility workers, and others who work outdoors are particularly vulnerable to cold-related hazards. Winter Safety Training equips them with the knowledge and skills needed to stay safe on the job. Drivers: Whether you're a professional truck driver or simply commute to work daily, safe driving practices in winter conditions are crucial for everyone on the road. Homeowners: From snow removal to home heating safety, homeowners can benefit from Winter Safety Training to protect their property and loved ones during the winter months. Emergency Responders: Firefighters, paramedics, and other emergency responders require specialized training to effectively manage emergencies in winter conditions.   👨‍💼 Career Path Completion of Winter Safety Training can open doors to various career opportunities in industries where winter weather poses significant risks. Some potential career paths include: Safety Specialist: Ensure workplace safety by implementing protocols and procedures to mitigate risks associated with winter weather conditions. Emergency Management Coordinator: Develop and oversee emergency preparedness plans specific to winter weather events, coordinating responses and resources during emergencies. Winter Sports Instructor: Teach individuals how to safely enjoy winter sports such as skiing, snowboarding, and ice skating while minimizing the risk of injury. Roadway Maintenance Worker: Clear snow and ice from roadways, monitor road conditions, and implement strategies to keep roads safe for drivers during winter weather events.   📝 FAQs (Frequently Asked Questions) Q: Is this course suitable for beginners? A: Yes, Winter Safety Training is designed to cater to individuals of all skill levels, from beginners to experienced professionals. Q: How long does it take to complete the course? A: The duration of the course may vary depending on the learning format and individual pace. Typically, it can be completed within a few hours to a few days. Q: Will I receive a certification upon completion? A: Yes, upon successful completion of the course, you will receive a certificate of completion, which can be used to demonstrate your knowledge and skills in winter safety protocols. Q: Can I access the course materials from anywhere? A: Yes, the course materials are accessible online, allowing you to study at your own pace and convenience from any location with internet access. Q: Are there any prerequisites for enrolling in the course? A: No, there are no specific prerequisites for enrolling in Winter Safety Training. The course is open to anyone interested in learning about winter safety.   Don't let the cold weather catch you off guard - enroll in Winter Safety Training today and equip yourself with the knowledge and skills needed to stay safe and secure throughout the winter season! ️🏂🚗 Course Curriculum Module 1 Introduction to Winter Safety Introduction to Winter Safety 00:00 Module 2 Dressing for Winter Weather Dressing for Winter Weather 00:00 Module 3 Safe Driving in Winter Weather Safe Driving in Winter Weather 00:00 Module 4 Working in Cold Weather Working in Cold Weather 00:00 Module 5 Snow Removal Safety Snow Removal Safety 00:00 Module 6 Working at Heights in Winter Working at Heights in Winter 00:00

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency