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This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? 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Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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This course aims to prepare individuals for the AWS Certified Solutions Architect Associate exam. It covers essential AWS services, cloud architecture design, deployment strategies, and best practices for managing various AWS components. Learning Outcomes: Understand the fundamental concepts of AWS Cloud Services and their application in real-world scenarios. Design and implement AWS Storage and Virtual Private Cloud (VPC) solutions. Learn how to design, implement, and manage Compute Services effectively. Master Identity and Access Management (IAM) and its best practices for secure access control. Explore Auto Scaling Solutions and Virtual Network Services to optimize AWS infrastructure. Gain proficiency in deploying applications and databases on AWS. Discover additional AWS services and their integration for comprehensive cloud solutions. Develop insights into achieving operational excellence with AWS services. Why buy this AWS Certified Solutions Architect Associate Preparation? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the AWS Certified Solutions Architect Associate Preparation there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This AWS Certified Solutions Architect Associate Preparation course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This AWS Certified Solutions Architect Associate Preparation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This AWS Certified Solutions Architect Associate Preparation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This AWS Certified Solutions Architect Associate Preparation is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction Introduction 00:03:00 Section 02: Exam Tips and Tricks What is AWS? 00:02:00 Why use AWS? 00:03:00 How to Get Started with AWS 00:04:00 AWS Certifications 00:04:00 Preparation Resources 00:02:00 Benefits of Certification 00:02:00 AWS CSA-A Overview 00:04:00 What's New on the 2020 Updated Exam? 00:03:00 AWS CSA-A Exam Objectives 00:06:00 The Four Key Areas (Compute, Networking, Storage, and Databases) 00:04:00 Master the Knowledge Areas 00:02:00 Use the System 00:05:00 Take Notes 00:03:00 Be Mentally and Physically Prepared 00:04:00 Take the Exam 00:04:00 Section 03: AWS Cloud Services Overview Cloud Computing Defined 00:08:00 Benefits of Cloud Computing 00:10:00 Cloud Computing Models 00:07:00 History 00:07:00 Platform 00:06:00 Services, Part 1 00:10:00 Services, Part 2 00:08:00 Security and Compliance 00:07:00 Regions and Availability 00:06:00 Section 04: AWS Storage Design Storage Services 00:07:00 S3 Storage Class 00:07:00 S3 Terminology 00:09:00 S3 Advanced Features 00:08:00 Creating S3 Buckets Lab 00:08:00 S3 Bucket Properties 00:08:00 S3 Managing Objects Lab 00:11:00 Glacier 00:07:00 Setting up a Glacier Vault Lab 00:08:00 S3 and Tape Gateway 00:06:00 S3 Enhanced Features 00:08:00 Elastic Block Store (EBS) 00:08:00 Creating EBS Volumes Lab 00:07:00 Elastic File System (EFS) 00:07:00 Creating an EFS File System Lab 00:07:00 EFS and PrivateLink 00:03:00 Intro to Amazon FSx 00:06:00 Hands-on with FSx 00:06:00 Integrating on-Premises Storage 00:07:00 Storage Access Security Lab 00:10:00 Storage Performance 00:08:00 Section 05: Virtual Private Cloud (VPC) Virtual Private Cloud (VPC) Overview 00:10:00 Creating a VPC Lab 00:11:00 Configuring DHCP Options Lab 00:04:00 Elastic IP Addresses 00:07:00 Elastic Network Interfaces (ENIs) 00:05:00 Endpoints 00:07:00 VPC Peering 00:08:00 Creating a VPC Peering Connection Lab 00:10:00 Security Groups Overview 00:07:00 Network Address Translation (NAT) 00:11:00 Gateways (VPGs and CGWs) 00:08:00 VPN Configuration Option 00:04:00 Section 06: Compute Services Design EC2 Overview 00:11:00 EC2 Instance Types 00:11:00 EC2 Pricing 00:13:00 EBS and EC2 00:05:00 Section 07: Compute Services Implementation Launching an EC2 Linux Instance Lab 00:13:00 Configuring an EC2 Linux Instance Lab 00:08:00 Setting up an EC2 Windows Instance Lab 00:12:00 Shared Tenancy 00:05:00 Dedicated Hosts 00:08:00 Dedicated Instances 00:06:00 AMI Virtualization 00:12:00 Section 08: Compute Services Management Instance Management 00:09:00 Connecting to Instances Lab 00:09:00 Working with Security Groups 00:10:00 Working with Security Groups Lab 00:10:00 Advanced EC2 Management 00:06:00 AWS Batch 00:06:00 Elastic Container Service (ECS) 00:08:00 Elastic Beanstalk Environment 00:11:00 Section 09: Identity and Access Management (IAM) Identity and Access Management (IAM) Overview 00:07:00 Principals 00:10:00 Root User 00:06:00 Authentication 00:06:00 Authorization Policies 00:13:00 Multi-Factor Authentication 00:08:00 Key Rotation 00:10:00 Multiple Permissions 00:06:00 AWS Compliance Program 00:07:00 AWS Security Hub 00:06:00 Shared Responsibility Models 00:06:00 Section 10: IAM Best Practices User Accounts 00:11:00 Password Policies 00:09:00 Credential Rotation 00:06:00 Principle of Least Privilege 00:05:00 IAM Roles 00:08:00 Policy Conditions 00:08:00 CloudTrail 00:12:00 Section 11: Auto Scaling Solutions Auto Scaling Overview 00:06:00 Auto Scaling Groups 00:04:00 Termination Policies 00:07:00 Auto Scaling Configuration Lab 00:13:00 Launch Methods 00:04:00 Load Balancer Concepts 00:08:00 Elastic Load Balancing (ELB) 00:10:00 Section 12: Virtual Network Services DNS 00:14:00 Configuring DNS Lab 00:07:00 Configuring Route 53 Lab 00:13:00 Configuring ACLs and NACLs Lab 00:09:00 Flow Logs 00:07:00 Section 13: AWS Application Deployment Application and Deployment Services 00:04:00 Lambda 00:06:00 API Gateway 00:09:00 Kinesis 00:06:00 Kinesis Data Streams and Firehose 00:06:00 Kinesis Data Analytics 00:04:00 Reference Architectures 00:06:00 CloudFront 00:10:00 Web Application Firewall (WAF) 00:09:00 Simple Queue Service (SQS) 00:10:00 Simple Notification Service (SNS) 00:08:00 Simple Workflow (SWF) 00:07:00 Step Functions 00:05:00 OpsWorks 00:08:00 Cognito 00:04:00 Elastic MapReduce (EMR) 00:05:00 CloudFormation 00:10:00 CloudFormation Properties 00:03:00 CloudWatch 00:06:00 Trusted Advisor 00:07:00 Organizations 00:09:00 Section 14: AWS Database Design Database Types 00:08:00 Relational Databases 00:08:00 Database Hosting Methods 00:05:00 High Availability Solutions 00:06:00 Scalability Solutions 00:06:00 Database Security 00:08:00 Aurora 00:06:00 Redshift 00:11:00 DynamoDB 00:10:00 Section 15: Database Deployment DynamoDB Tables Lab 00:08:00 MySQL Lab 00:13:00 Configuration Lab 00:13:00 Backups Lab 00:04:00 Restore Lab 00:04:00 Snapshot Lab 00:08:00 Monitoring Lab 00:06:00 Section 16: Additional AWS Services Media Content Delivery 00:13:00 Desktop and Appstreaming 00:06:00 ElastiCache 00:05:00 Security Services Lab 00:12:00 Analytics Engines 00:11:00 Development Operations (DevOps) 00:12:00 AWS Solutions 00:05:00 AWS Transit Gateway 00:03:00 AWS Backup 00:04:00 AWS Cost Explorer 00:04:00 Section 17: Operational Excellence with AWS The Operational Excellence Process 00:08:00 Widget Makers Scenario 00:06:00 Resilient Design 00:08:00 Resilient Design Scenario 00:05:00 Performant Design 00:09:00 Performant Design Scenario 00:06:00 Secure Design 00:08:00 Secure Design Scenario 00:05:00 Cost Optimization 00:07:00 Cost Optimization Scenario 00:05:00 General Best Practices 00:07:00

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Register on the IT for Dummies today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The IT for Dummies is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The IT for Dummies Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the IT for Dummies, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 1: Introduction Unit 1: Introduction 00:01:00 Unit 2: Course Outline 00:06:00 Section 2: Information Technology Unit 1: Facts about Information Technology (IT) 00:05:00 Unit 2: What is Information Technology & How IT Works 00:02:00 Section 3: Components of IT Unit 1: IT Components 00:02:00 Section 4: Hardware Unit 1: What is Hardware 00:02:00 Unit 2: Examples of Computer 00:02:00 Unit 3: Computer Hardware Manufacturers 00:04:00 Unit 4: Hardware Jobs 00:05:00 Section 5: Operating System Unit 1: What is Operating System 00:02:00 Unit 2: Examples of Operating System 00:08:00 Unit 3: Operating System Jobs 00:10:00 Unit 4: OS Tools Related Jobs 00:02:00 Section 6: Application/Software Unit 1: What is Application/Software 00:03:00 Unit 2: Software Building Tools and Languages 00:03:00 Unit 3: Software/Application Building Jobs 00:03:00 Unit 4: Software/Application User Jobs 00:03:00 Section 7: Networking Unit 1: What is Computer Networking 00:02:00 Unit 2: Computer Network Companies 00:02:00 Unit 3: Network Jobs 00:04:00 Section 8: Security Unit 1: What is Computer Security 00:02:00 Unit 2: Security Companies 00:01:00 Unit 3: Security Jobs 00:03:00 Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT 00:02:00 Unit 2: Enterprise Level IT Components 00:02:00 Section 10: Storage Unit 1: What is Storage 00:05:00 Unit 2: Storage Companies and Technologies 00:02:00 Unit 3: Jobs in Storage 00:02:00 Section 11: Database Unit 1: What is Database 00:02:00 Unit 2: Database Type and Technologies 00:04:00 Unit 3: Database Jobs 00:02:00 Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation 00:03:00 Unit 2: What is Cloud Technology 00:02:00 Unit 3: Virtualisation and Cloud Companies 00:02:00 Unit 4: Virtualisation and Cloud Jobs 00:02:00 Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs 00:03:00 Unit 2: Other IT Jobs 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the IT : IT Support today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The IT : IT Support is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The IT : IT Support Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the IT : IT Support, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 1: Introduction Unit 1: Introduction 00:01:00 Unit 2: Course Outline 00:06:00 Section 2: Information Technology Unit 1: Facts about Information Technology (IT) 00:05:00 Unit 2: What is Information Technology & How IT Works 00:02:00 Section 3: Components of IT Unit 1: IT Components 00:02:00 Section 4: Hardware Unit 1: What is Hardware 00:02:00 Unit 2: Examples of Computer 00:02:00 Unit 3: Computer Hardware Manufacturers 00:04:00 Unit 4: Hardware Jobs 00:05:00 Section 5: Operating System Unit 1: What is Operating System 00:02:00 Unit 2: Examples of Operating System 00:08:00 Unit 3: Operating System Jobs 00:10:00 Unit 4: OS Tools Related Jobs 00:02:00 Section 6: Application/Software Unit 1: What is Application/Software 00:03:00 Unit 2: Software Building Tools and Languages 00:03:00 Unit 3: Software/Application Building Jobs 00:03:00 Unit 4: Software/Application User Jobs 00:03:00 Section 7: Networking Unit 1: What is Computer Networking 00:02:00 Unit 2: Computer Network Companies 00:02:00 Unit 3: Network Jobs 00:04:00 Section 8: Security Unit 1: What is Computer Security 00:02:00 Unit 2: Security Companies 00:01:00 Unit 3: Security Jobs 00:03:00 Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT 00:02:00 Unit 2: Enterprise Level IT Components 00:02:00 Section 10: Storage Unit 1: What is Storage 00:05:00 Unit 2: Storage Companies and Technologies 00:02:00 Unit 3: Jobs in Storage 00:02:00 Section 11: Database Unit 1: What is Database 00:02:00 Unit 2: Database Type and Technologies 00:04:00 Unit 3: Database Jobs 00:02:00 Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation 00:03:00 Unit 2: What is Cloud Technology 00:02:00 Unit 3: Virtualisation and Cloud Companies 00:02:00 Unit 4: Virtualisation and Cloud Jobs 00:02:00 Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs 00:03:00 Unit 2: Other IT Jobs 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the IT Support Assistant today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The IT Support Assistant is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The IT Support Assistant Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the IT Support Assistant, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 1: Introduction Unit 1: Introduction 00:01:00 Unit 2: Course Outline 00:06:00 Section 2: Information Technology Unit 1: Facts about Information Technology (IT) 00:05:00 Unit 2: What is Information Technology & How IT Works 00:02:00 Section 3: Components of IT Unit 1: IT Components 00:02:00 Section 4: Hardware Unit 1: What is Hardware 00:02:00 Unit 2: Examples of Computer 00:02:00 Unit 3: Computer Hardware Manufacturers 00:04:00 Unit 4: Hardware Jobs 00:05:00 Section 5: Operating System Unit 1: What is Operating System 00:02:00 Unit 2: Examples of Operating System 00:08:00 Unit 3: Operating System Jobs 00:10:00 Unit 4: OS Tools Related Jobs 00:02:00 Section 6: Application/Software Unit 1: What is Application/Software 00:03:00 Unit 2: Software Building Tools and Languages 00:03:00 Unit 3: Software/Application Building Jobs 00:03:00 Unit 4: Software/Application User Jobs 00:03:00 Section 7: Networking Unit 1: What is Computer Networking 00:02:00 Unit 2: Computer Network Companies 00:02:00 Unit 3: Network Jobs 00:04:00 Section 8: Security Unit 1: What is Computer Security 00:02:00 Unit 2: Security Companies 00:01:00 Unit 3: Security Jobs 00:03:00 Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT 00:02:00 Unit 2: Enterprise Level IT Components 00:02:00 Section 10: Storage Unit 1: What is Storage 00:05:00 Unit 2: Storage Companies and Technologies 00:02:00 Unit 3: Jobs in Storage 00:02:00 Section 11: Database Unit 1: What is Database 00:02:00 Unit 2: Database Type and Technologies 00:04:00 Unit 3: Database Jobs 00:02:00 Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation 00:03:00 Unit 2: What is Cloud Technology 00:02:00 Unit 3: Virtualisation and Cloud Companies 00:02:00 Unit 4: Virtualisation and Cloud Jobs 00:02:00 Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs 00:03:00 Unit 2: Other IT Jobs 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on The Complete Microsoft Outlook Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This The Complete Microsoft Outlook Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this The Complete Microsoft Outlook Masterclass. It is available to all students, of all academic backgrounds. Requirements Our The Complete Microsoft Outlook Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more!   Course Curriculum 16 sections • 74 lectures • 04:03:00 total length •You Can Master Microsoft Outlook Promo: 00:02:00 •You Can Ask Me Anytime: 00:01:00 •Your Facebook Support Group: 00:01:00 •Quick Win -How To Send an Email in Outlook: 00:01:00 •Quick Win - How To Print an Email in Outlook: 00:01:00 •Another Quick Win - You Can Work Offline with Outlook: 00:01:00 •Outlook Environment: 00:03:00 •Outlook Opening: 00:02:00 •Outlook Interface Options: 00:04:00 •Sending and Receiving Email in Outlook: 00:03:00 •Sending and Receiving Email in Outlook with Attachments: 00:02:00 •Account Settings in Outlook: 00:06:00 •Automatic Replies in Outlook: 00:04:00 •Mail Box Settings in Outlook: 00:02:00 •Rules and Alerts Settings in Outlook: 00:04:00 •Exporting and Importing Rules and Alerts in Outlook: 00:01:00 •Opening Options in File Outlook: 00:04:00 •Quick Win -How to Create Folder in Outlook: 00:01:00 •Quick Win -How to Change Outlook Style: 00:01:00 •Quick Win - How To Use Quick Access Toolbar: 00:01:00 •New Email Options in Outlook: 00:03:00 •Basic Text in New Email: 00:07:00 •Name, Include and Tags in New Email: 00:03:00 •Inserting Table Into New Email: 00:10:00 •Inserting Images Into New Email: 00:10:00 •Inserting Shapes Into New Email: 00:06:00 •Inserting SmartArt Into New Email: 00:04:00 •Inserting New Chart Into New Email: 00:05:00 •Taking Screenshot Into New Email: 00:02:00 •Links, Text and Symbol: 00:03:00 •Themes, Show Fields, Encrypt, Tracking and More Options in New Email: 00:03:00 •Formatting Text in New Emails: 00:03:00 •Reviewing Menu in New Email: 00:03:00 •New Appointment at Home Menu: 00:06:00 •New Meeting at Home Menu: 00:01:00 •New Contact in Home Menu: 00:05:00 •Create New Task: 00:03:00 •Other New Item in Home: 00:02:00 •Email Deletion in Outlook: 00:02:00 •Responding to An Email in Outlook: 00:02:00 •Quick Steps, Tag and Other Functions: 00:03:00 •Complete Guide of Send and Receive: 00:03:00 •Complete Folder Guide: 00:05:00 •View and Help in Outlook: 00:04:00 •Options Intro: 00:03:00 •General Options in Outlook: 00:05:00 •Mail Options in Outlook: 00:06:00 •Calendar Options in Outlook: 00:03:00 •Contact Options in Outlook: 00:01:00 •Task Options in Outlook: 00:01:00 •Search Options in Outlook: 00:02:00 •Language Options in Outlook: 00:02:00 •Ease of Access Options in Outlook: 00:02:00 •Advanced Option in Outlook: 00:04:00 •Ribbon and Quick Access Toolbar Customization: 00:02:00 •Quick Win - Create Unknown Password: 00:01:00 •Security Is Everything: 00:01:00 •Quick Win - Insecurity Is Coming from You and Others: 00:01:00 •Understand Security Type or Category: 00:02:00 •Life Savers - You Should Know These: 00:04:00 •Have Proper Password - Start Securing You Now: 00:03:00 •Don't Use the Same Password Anymore: 00:02:00 •Should You Use Longer Password or Complicated!: 00:03:00 •Last-Pass & Authy Mobile App: 00:02:00 •The Best and Only Solution to Make and Keep Password Un-Crack-Able: 00:08:00 •Last-pass Setup and Configure: 00:10:00 •Last-Pass Options Part 1: 00:03:00 •Last-Pass Options Part 2: 00:04:00 •Last-Pass Option Part 3: 00:04:00 •2FA Makes You Even Stronger in Password: 00:05:00 •Security Is Everything, Keep Secured Your Devices: 00:07:00 •Security on Your Data and Privacy: 00:08:00 •Congratulation: 00:01:00 •Assignment -The Complete Microsoft Outlook Masterclass: 00:00:00