1913 Secretarial & PA courses

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A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Introduction Secretaries are an integral part of any team. What once started as a simple role of keeping secrets and relaying messages has over time progressed into a career in and of itself. Secretaries are the ones who are responsible for keeping the team organised, informed and working towards the set goals determined by upper management. But there is definitely far more to this simple role than meets the eye. People who take the time to understand what it means to be an effective secretary often benefit from a deeper understanding about the job, develop a better sense of professionalism, and get to perfect their office skills, among many other benefits. Being a secretary is more than paperwork, it comes with many responsibilities and opportunities for growing professionals. This course will give you all the information you need to become an effective secretary.   What You Will Learn: About the different types of secretaries and related professions About the role of an effective secretary and their responsibilities About the certifications, qualities and skills needed to become and effective secretary About the various challenges and perks of working as a secretary for both men and women The Benefits of Taking This Course: Understand how to develop your skills which will help in various office settings Understand how different industries use secretaries with different skill sets Gain knowledge that can help you become an integral part of any office team Gain a deeper understanding of business, business protocols and the day to day business interactions with clients Course Modules: Module 01: Types of Secretarial Positions Module 02: The Role and Responsibilities of a Secretary Module 03: Certifications, Skills and Qualities of an Effective Secretary Module 04: The perks and Challenges of Working in a Secretarial Position

Minute Taking Certification Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills. This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements. This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise. What you will learn Lessons you will learn in this course include: Understanding the basics of minute writing The qualities of a minute taker The benefits of taking minutes Recording of minutes Minutes layout Minutes standards Technology in minute taking Common dos and don'ts when writing minutes Benefits of the course The benefits of taking this course include: Understanding meeting minutes templates and when to use them Know how to write different kinds of minutes suited to the occasion Developing your listening skills to extract important information Comprehend the style and tone of language and legal requirements Learn how to effectively edit and proofread minutes to ensure accuracy Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation. Course Modules/Lessons Module 1: Minute Taking Basics Module 2: Standards for Minute Taking Module 3: Pre-Meeting Preparation Module 4: During And After The Meeting Module 5: Personal Development

Making Lively and Effective Meetings Certification Understanding the keys to enthusiastic and successful gatherings is crucial for anyone in any association, paying little heed to the nature and the size. This course gives a thorough knowledge into each part of guaranteeing that gatherings are vivacious and powerful, including how to plan for a gathering, the sorts of meeting to pick and how to make them overly compelling and never exhausting! From the approaches to utilize time, to viable gathering correspondence procedures you can apply as a gathering facilitator or member, this course covers each perspective that anybody in any organization or association has to know. You Will Learn Instructions to completely plan for a gathering The distinctive gathering types and how to realize which is best for your necessities Step by step instructions to guarantee that gatherings are exuberant and invigorating for all participants Instructions to adequately impart previously, during and after the gathering Instructions to keep the gathering centered and exceptionally gainful Advantages of Taking This Course You will actually want to put together and facilitate the best gatherings at your association You will comprehend the keys to capitalizing on each gathering and never squander one more moment You will actually want to recommend new and imaginative approaches to make your gatherings exuberant, invigorating and innovative You will actually want to allocate errands to participants and get the absolute best out of them in each gathering You will actually want to save time, increment profitability and transform gatherings into amazing key devices

Legitimate Secretary Certification Level 3 Working in the legitimate area doesn't expect you to be an attorney. Legitimate secretaries offer fundamental help to specialists, helping them to deal with their case load, sort out their journals and put together their workplaces. This work regularly incorporates contact with customers. The legitimate secretary authentication program involves 15 hours of study, which will give you the instruments, abilities and information important, to go after a secretarial job in a lawful firm or update your colleagues' current abilities. Upon effective consummation of the course, you will be granted an industry-perceived declaration. Potential businesses can confirm your declaration on our site. What's Covered in the Course? The lawful secretary declaration gives you fundamental data and exhortation, to guarantee that you are profitable in this part inside any lawful firm. A portion of the perspectives that you can hope to realize when taking the course online include: The part of the legitimate secretary: what you will be required to perform and the overall responsibilities; The act of essential lawful editing and report composing abilities; The significance of customer privacy; Information on the English overall set of laws; The different court frameworks and designs; A comprehension of legitimate guide and who is qualified for this advantage; Common prosecution; Improved word handling and sound (tuning in) abilities; A functioning information on wills and probate law, land and conveyancing work on, empowering you to be more included and give your group the most ideal help; Family law, criminal law, organization and business law and permitting laws; Offers, legal surveys and case expressed; A glossary of lawful terms; Counsel on the best way to discover lawful secretary positions and get ready for a meeting. What are the Benefits of the Course? The course is on the web, directed at your own speed and separated into simple to-oversee modules, utilizing any gadget connected to the web; Understudies have lifetime admittance to the modules, should they need to revive their insight sometime in the future; The capacity to quick track your profession and build up the abilities you need, to get your favored work or upgrade the abilities of existing representatives; Work all day, while you complete your examinations and increment your capabilities; Secure an industry-perceived certificate; No passageway prerequisites; Online help all through your investigation experience; Reasonable cost.

Broiler Cleaning Certificate Taking the stove cleaning course is a chance to begin your own proficient broiler cleaning business, obliging business and private clients. This is a chance for you to begin your own fruitful business equipped with the information and abilities you need to furnish your customers with the best quality outcomes and administration consistently. Prologue to the Oven Cleaning Certificate The stove cleaning authentication is a perceived certificate to help you kick off your vocation as an expert broiler more clean. This course contains fourteen modules flooding with significant data that requires roughly ten hours to finish. You will learn fundamental stove cleaning methods, the lawful necessities encompassing compelling broiler cleaning thus substantially more. You will be equipped with all you require to maintain your own fruitful business pushing ahead. During your online examinations you will have the help of a coach, who is available to direct you. You can concentrate from anyplace utilizing any gadget and study at your own speed, not set to any timetable, empowering you to work all day and study in your extra time. On finish and breezing through the different decision assessment, you will get your affirmation, which is industry perceived and can be downloaded and printed whenever the timing is ideal. What You Will Learn The course involves fourteen data stuffed modules, which will show you the accompanying: Comprehend what work you will do as an expert broiler cleaner alongside the fundamental hardware you should create the best outcomes. Realize why preparing in broiler cleaning is an advantage and where to track down the best positions where you will utilize your insight, the distinction between working for yourself or for another person and how to get long haul business contracts for stove cleaning. Understand what kinds of stove cleaning occupations are accessible. Get a decent comprehension of broiler cleaning hardware. Know the items and devices you will require, the motivation behind every one and how to guarantee you meet the exacting wellbeing and security guidelines. Think about substance wellbeing and what guidelines you need to stick to. Realize what documentation you should uphold industry cleaning items, who is liable for wellbeing and security consistence thus substantially more. Find out about the functioning conditions you can anticipate from what amount of time it will require to finish a task, why security garments is so significant and different valuing structures you should exploit. Comprehend the different stove cleaning strategies and anticipated norms. Understand what instruments you ought to use for various surfaces and what methods to use to profound clean stoves adequately. Expertise to clean Rayburn and AGA cookers. Expertise to distinguish these two regular cookers, what items you should utilize and what are the most well-known working temperatures of these two machines. Learn all you require to think about business broiler cleaning based on what's required to dry steam cleaning to the hardware you will require. Get a decent comprehension of harmless to the ecosystem stove cleaning - "green cleaning." Learn about amazing normal de-greasers and the advantages of steam cleaning instead of utilizing synthetic arrangements. Figure out how to run a stove cleaning administration adequately to make progress. Realize what it involves to run an assistance adequately, help to support your client care levels and the number of broilers you can hope to clean consistently. Expertise to begin your own broiler tidying business from introductory beginning up expenses to showcasing and building up your online presence. Find out about business protection, charge and the hardware you will require when beginning your own broiler cleaning business. Comprehend what is involved when recruiting staff to work for you, including your duties as a business and when you ought to compose a wellbeing and security strategy, in addition to quite a lot more. Advantages of the Oven Cleaning Certificate This perceived certificate can give you such countless advantages during and after your internet preparing, these include: An industry perceived accreditation. You will figure out how to convey the best support of your customers. You will have the information you need to begin your own effective stove cleaning business. You study online at your own speed with no set timetable. You can concentrate from any gadget associated with the web. Online help all through your examination to control you the correct way.   Course Modules/Lessons Module 1: Oven Cleaning an Introduction Module 2 : Why Train in Oven Cleaning? Module 3 : The Different Types of Oven Cleaning Jobs Available Module 4 : Oven Cleaning Equipment Module 5 : Chemical Safety, Compliance and Legal Requirements Module 6 : Working Conditions Module 7 : Oven Cleaning Techniques and Standards Expected Module 8 : Cleaning AGA and Rayburn Cookers Module 9 : Commercial Oven Cleaning Module 10 : Green Oven Cleaning Module 11 : Running an Oven Cleaning Service Module 12 : Starting Your Own Oven Cleaning Service Module 13 : Business Insurance, Equipment & Tax Module 14 : Hiring People to Work for You

This course is a guide for those keen on filling in as any sort of executive in an office setting. This incorporates individual collaborator (PA) and secretarial positions. It's likewise ideal for the individuals who right now stand firm on authoritative situations and need to extend their abilities to acquire new tips and deceives. In every module, the course will assess a particular ability that is fundamental in each authoritative position. We will go overbroad abilities, like client correspondence and trust in the working environment, just as more explicit abilities, for example, business composing and helpful PC applications. Members in this course will get important data that is straightforwardly appropriate to any managerial position. Regardless of whether they be as a PA or a secretary, occupations in an organization manage numerous parts of a business. Representatives in these positions need to manage ranking staff and clients, just as different organizations. To do so successfully, they need to have a wide exhibit of abilities that address every one of these territories. This course offers a more profound glance at these important capacities and leaves understudies ready to do their organization occupations effortlessly, expertise and certainty.   What You Will Learn: Valuable skills that will help in any administrative position How to use Microsoft Outlook and Excel How to communicate with senior staff How to communicate with customers and clients in a professional manner How to manage your time and keep organised in your job   Benefits of Taking This Course: Gain significant abilities that are alluring to managers Gain tips and deceives that are valuable in the work environment and can help you do your work all the more viably Find out about all that a PA or secretarial occupation involves Figure out how to direct business on the web, on the phone and face to face Improve your trust in the working environment to empower you to improve as a representative   Video Review Executive Assistant Tools & Tips for Organisational Perfection   Course Modules/Lessons Module 01: Introduction and Calendar Management Module 02: Writing Letters, Faxes and Emails in a Business Setting Module 03: Telephone Skills and Building Your Self-confidence Module 04: Making Travel Arrangements and Invoicing Module 05: Time Management and Efficient Filing Module 06: Customer Care and Dealing with Complaints Module 07: Planning Ahead, Presenting and Proofreading Module 08: Typing and Word Processing Module 09: A Quick Look at Microsoft Outlook and Excel Module 10: Organising Meetings and Effective Communication Estimated course learning time: 9 hours

Becoming an Executive PA Learning about becoming an executive PA is essential information for anybody who is either looking to land a dream job in the well-remunerated and dynamic world of executive PAs or wanting to improve their current skill set and become the best possible executive PA. This course covers everything you need to know about becoming an executive PA, including a detailed description of the work environment, which educational requirements there are and the personal traits you need to develop to increase your chances of landing your dream executive PA job. We also include a detailed description of every role fulfilled by executive PAs in all types of industries and organisations, as well as how to adequately prepare yourself for these roles and improve your current skill set. From each task you are required to perform to expert tips on how to perform them efficiently and effectively, this is the ultimate guide to becoming the best possible executive PA! What You Will Learn: The subjects, courses and qualifications you need to become an Executive PA All about the structure of the position, the work environment and the nature of the industry The personal traits required by the job and how to develop them All about the roles to fulfil and tasks required and expert advice on how to perform these tasks efficiently and effectively The Benefits of Taking This Course: Understand the skills needed to help you become a great PA Learn what it takes to achieve job security in a solid position Help your employability in the industry Improve your knowledge and skill set

Give a compliment to your career and take it to the next level. This Hotel Receptionist will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hotel Receptionist bundle will help you stay ahead of the pack. Throughout the Hotel Receptionist programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hotel Receptionist course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Hotel Receptionist Bundle Consists of the following Premium courses: Courses are included in this Hotel Receptionist Bundle? Course 1: Hotel Management Level 3 Course 2: Concierge Course 3: Office Skills Course 4: Customer Relationship Management Course 5: Working Effectively Across Cultures Course 6: Phone-Based Customer Service Course 7: Document Control Course 8: GDPR Data Protection Level 5 Course 9: Level 2 Microsoft Office Essentials Course 10: Effective Communication Skills Diploma Course 11: Time Management Training Enrol now in Hotel Receptionist to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hotel Receptionist expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future. Requirements This Hotel Receptionist course has been designed to be fully compatible with tablets and smartphones. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included