Receptionist : Office Admin and Reception Skills

Understand the fundamentals of the National Health Service.

Understand the roles and responsibilities of a medical secretary.

Know how to organise schedules and manage appointment systems.

Gain a clear understanding of the Law, Ethics and Medicine.

Gain a thorough understanding of the effective filing system in medical offices.

Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.

Become skilled at controlling and ordering stocks and supplies.

Gain in-depth knowledge of Medical Terminology and Clinical Aspects.

Know the importance of health and safety in the healthcare sector.

Have a solid understanding of Complementary Medicine

Self-paced course, access available from anywhere.

Easy to understand, high-quality study materials.

Receptionist : Office Admin and Reception Skills developed by industry experts.

MCQ quiz after each module to assess your learning.

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History

Structure of the NHS

The NHS Plan

Resource Allocation

Delivering Care

Mental Health Services

Public Health

The NHS, the Regions and Devolution

The Medical Receptionist

Putting Patient First

Complaints Within the Health Service

The Complaints Procedure

Patient and Public Involvement

Patient's Rights

Access to Health Care

Total Quality in Medical Practice

Customer Care: Involving Patients and the Public

Report Writing

Electronic Mail & Mobile Phones: Text Messages

Telephone Skills

People Skills - Face to Face

Meeting

Performance Review & Counselling

The Practice Leaflet & Hospital Information Leaflets

Networking

Medical Ethics and Etiquette

Doctor's Duties

Patient's Right

The Regulatory Bodies and Their Role

Legal Aspects

Certification

Health and Safety at Work

First Aid at Work

Hazardous Substances

The NHS National Patient Safety Agency (NPSA)

Hepatitis & AIDS

Fire Precautions

Clinical Risk Management

Coping With Aggression & Violence

Record Keeping and General Administration

Information Technology

The Patient's Route Through the Hospital

Outpatient Appointments

Admissions from the Waiting List

Accident and Emergency Admissions

Home From Hospital Support

Day Cases and Ward Attendees

Hospital Team

Clinical Audit

Star Ratings

What is a Medical Record?

Cases Notes

Master Index

Filing Room or Records Library

Medical Records Procedure for Departments

Retention of Records

Destruction of Medical Records

The Role of the Secretary in the Hospital

Private Clinic or Hospital

The Secretary In Private Practice

Contracting

Finance

Practice Income

Scotland

Wales

Northern Ireland

Computers in General Practice

Electronic Medicine

Computers in Hospitals

Maintaining Security

Pathology and X-ray Examinations

Prescribing and Drugs

Nurse Prescribing

New Developments in Pharmacy

Audit

Health Economics and Cost-effective Medicine

Private Finance Initiative

Clinical Governance

National Institute for Clinical Excellence (NICE)

National Clinical Assessment Service (NCAS)

National Service Framework (NSF)

Patient Surveys

Acupuncture

Alexander Technique

Aromatherapy

Chiropractic

Homoeopathy

Hydrotherapy

Hypnotherapy

Osteopathy

Reflexology

Module 01: Introduction to Communication

Module 02: The Communication Skills

Module 03: Different Types of Communication

Module 04: Different Methods of Communication

Module 05: Styles of Communication

Module 06: Barriers to Communication

Module 07: Assessing Communication Competence: Relevant Criteria

Module 08: Seven Actions for Effective Communication

Module 09: Do's and Don'ts of Effective Communication

Module 1: Basics of Time Management

Module 2: Prioritise Your Time

Module 3: Organise Your Time

Module 4: Using Your Time Efficiently

Module 5: Time Management in the Workplace

Module 6: Time Management For Students

Module 7: Time Management Software

Module 8: Create a Value-Based Time Management Plan

Module 01: An Overview of Proofreading

Module 02: Use of the Style Guide

Module 03: Spelling and Grammar

Module 04: Paper-based Proofreading

Module 05: On the Screen Proofreading

Module 06: Basics of Copy Editing

Module 07: Copy Editing - the Use of Language

Module 08: Copy Editing - Checking Accuracy and Facts

Module 09: Copy Editing - Legal Checks

Module 10: Career Development

Module 01: An Overview of Negotiation

Module 02: How to Prepare For Negotiations

Module 03: The Process of Negotiation

Module 04: Ways of Developing Persuasion & Influencing Skills

Module 05: Ways of Developing Communication Skills

Module 06: How to Develop Active Listening Skills

Module 07: Comprehending Body Language

Module 08: Assertiveness and Self Confidence

Module 09: Managing Anger

Module 10: Managing Stress

Module 11: Negotiation Tactics to Closing a Better Deal

Module 12: Ways of Overcoming Sales Objections

Module 01: Introduction to Report Writing

Module 02: The Basics of Business Report Writing

Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning

Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information

Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report

Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing

Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report

Module 08: Developing Research Skills

Module 09: Developing Creativity & Innovation

Module 10: Develop Critical Thinking Skills

Module 11: Interpersonal Skill Development

Module 1: Introduction to Customer Service

Module 2: Understanding the Organisation

Module 3: Prepare to Deliver Excellent Customer Service

Module 4: Communication in the Customer Service Role

Module 5: Understand Customers

Good command of the English language

Must be vivacious and self-driven

Basic computer knowledge

A minimum of 16 years of age is required

Medical Receptionist

Medical Secretary

Healthcare Administrator

GP Receptionist

Patient Coordinator