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The Desk Support Officer is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Desk Support Officer consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Core Skills Required Core Skills Required 00:12:00 Module 2: Self-Management (I) Self-Management (I) 00:08:00 Module 3: Self-Management (II) Self-Management (II) 00:08:00 Module 4: Time Management (I) Time Management (I) 00:08:00 Module 5: Time Management (II) Time Management (II) 00:09:00 Module 6: Organizing and Planning (I) Organizing and Planning (I) 00:08:00 Module 7: Organizing and Planning (II) Organizing and Planning (II) 00:08:00 Module 8: Communication (I) Communication (I) 00:08:00 Module 9: Communication (II) Communication (II) 00:09:00 Module 10: Additional Challenges Additional Challenges 00:08:00 Module 11: Business Telephone Skills Business Telephone Skills 00:19:00 Module 12: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 13: Business Writing Skills Business Writing Skills 00:40:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Desk Support Officer 00:20:00 Final Exam Final Exam - Desk Support Officer 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Overview With the ever-increasing demand for Telephone Etiquette in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Telephone Etiquette may be. Learning about Telephone Etiquette or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Telephone Etiquette . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Telephone Etiquette is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Telephone Etiquette course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Telephone Etiquette course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Telephone Etiquette course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Telephone Etiquette , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Telephone Etiquette , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Telephone Etiquette , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Telephone Etiquette course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Telephone Etiquette Introduction to Telephone Etiquette 00:00 Module 2 - Aspects of Phone Etiquette Aspects of Phone Etiquette 00:00 Module 3 - How to Talk on the Phone How to Talk on the Phone 00:00 Module 4 - Eliminate Phone Distractions Eliminate Phone Distractions 00:00 Module 5 - Inbound Calls _ Outbound Calls Inbound Calls _ Outbound Calls 00:00 Module 6 - Dealing With Angry Customers Dealing With Angry Customers 00:00 Module 7 - Handling Interoffice Calls _ Voicemail Messages Handling Interoffice Calls _ Voicemail Messages 00:00 Module 8 - The 11 Essential Rules of Phone Etiquette The 11 Essential Rules of Phone Etiquette 00:00
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Motorcycle Mechanic and Maintenance Diploma Now Picture yourself cruising down an open road on your motorcycle, the wind in your face and the freedom to go wherever you please. But what happens when your trusty bike needs some TLC? That's where our Motorcycle Mechanic and Maintenance Diploma comes in. With 11 CPD-certified courses, you'll be equipped with the knowledge to handle any issues that arise with your motorcycle. But this Motorcycle Mechanic and Maintenance Diploma bundle isn't just for motorcycle enthusiasts. You'll also receive courses on Microsoft Office Essentials, Microsoft Teams, Leadership & Management, Working from Home Essentials, Mental Health and Emotional Intelligence and Human Behaviour. These courses will benefit not only your career but also your personal life. Through these Motorcycle Mechanic and Maintenance Diploma, you'll gain valuable skills such as effective communication, time management, and report writing that will set you apart in any workplace. You'll also learn how to lead and manage teams, navigate working from home, and maintain positive mental health in the process. To top it off, the first course comes with a free hardcopy CPD certificate, proving your dedication to your professional development. So whether you're a motorcycle enthusiast or looking to enhance your career, our Motorcycle Mechanic and Maintenance Diploma bundle is a perfect choice. Enrol right now! Learning Outcomes of Motorcycle Mechanic and Maintenance Diploma: Develop effective communication and leadership skills Understand the essentials of Microsoft Office and Teams Learn to work from home efficiently and maintain positive mental health Enhance time management and report writing abilities Master the maintenance of motorcycles Gain knowledge on online meeting management Develop emotional intelligence and understand human behaviour Achieve a holistic understanding of management and leadership principles What other courses are included with this Motorbike Mechanic and Maintenance Diploma? Course 01: Motorbike Mechanic and Maintenance Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Leadership & Management Diploma Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Report Writing Course 11: Emotional Intelligence and Human Behaviour Benefits you'll get choosing Apex Learning for this Motorbike Mechanic and Maintenance Diploma: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home The Motorcycle Mechanic and Maintenance Diploma bundle offers a comprehensive learning experience for those interested in motorcycle maintenance, as well as individuals seeking to enhance their leadership and management skills, improve their mental health, and work from home more efficiently. This bundle provides learners with valuable skills such as effective communication, time management, report writing, and emotional intelligence. Course Curriculum of Motorcycle Mechanic and Maintenance Diploma ***Motorbike Repairing and Maintenance Diploma*** Introduction to Motorbike Maintenance Basics of Engine Engine Cooling and Lubrication Ignition Suspension Intake, Fuel, Clutch and Exhaust Systems Electrical Maintenance Wheels, Tires and Brakes Maintenance Transmission, Frame and Steering Cleaning, Setting Up and Storage Troubleshooting How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Motorbike Mechanic and Maintenance Diploma. It is available to all students, of all academic backgrounds. Requirements Our Motorbike Mechanic and Maintenance Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included
Do you want to acquire the knowledge that will Help you Understand & Cope with Office Politics For Managers? Picture this: You've just been promoted to a managerial role, but navigating the intricate landscape of office politics seems like an insurmountable challenge. Our 'Office Politics For Managers' course is your compass through this corporate jungle. Learn through engaging stories and real-world scenarios how to build alliances, handle conflicts, and strategically maneuver your way to success. Join us today and equip yourself with the indispensable knowledge to thrive in the complex world of office dynamics. Don't let office politics hold you back; conquer them with confidence! Enroll now and chart your path to managerial excellence. Course Highlights Office Politics For Managers is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Office Politics For Managers for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. Office Politics For Managers is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Office Politics For Managers Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Office Politics For Managers Module One: New Hires 00:04:00 Module Two: It's About Interacting and Influencing 00:04:00 Module Three: Dealing with Rumors, Gossip, and Half - Truths 00:04:00 Module Four: Office Personalities (I) 00:05:00 Module Five: Office Personalities (II) 00:05:00 Module Six: Getting Support for Your Projects 00:04:00 Module Seven: Conflict Resolution 00:05:00 Module Eight: Ethics 00:05:00 Module Nine: You Are Not an Island 00:04:00 Module Ten: Social Events Outside of Work 00:05:00
Level 1 Award in Touch Typing Skills Master the art of "Touch Typing" with our Level 1 course. From transcription basics to advanced techniques, hone your skills in transcription comprehension and typing accuracy. Explore the world of sales writing, email sales letters, minute-taking, and copywriting, equipping yourself with valuable communication skills for the modern workplace. Learning Outcomes: Demonstrate touch typing proficiency and accuracy. Apply transcription skills with comprehension and precision. Employ advanced transcription techniques effectively. Create persuasive sales writing and email sales letters. Master minute-taking and copywriting for professional communication. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Award in Touch Typing Skills Course Syllabus Introduction to Touch Typing: Gain a strong foundation in touch typing techniques, mastering proper finger placement and keyboard familiarity. Transcription and Touch Typing Proficiency: Develop exceptional transcription skills through touch typing, ensuring high accuracy and speed in converting spoken content to text. Advanced Touch Typing Techniques: Explore advanced touch typing methods, enabling you to transcribe complex material accurately and efficiently. Touch Typing for Sales Writing: Apply touch typing skills to create persuasive sales materials and craft impactful email sales letters. Minute Taking and Touch Typing: Enhance meeting productivity with proficient touch typing for minute taking and improve your copywriting abilities. Touch Typing Mastery and Certification: Achieve mastery in touch typing and earn a certification that validates your skills for various professional tasks.
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Awkward at the Office Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training employers seek in today's workplaces. The Awkward at the Office Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Awkward at the Office Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Awkward at the Office Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Awkward at the Office? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standards accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Awkward at the Office there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Awkward at the Office course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Awkward at the Office does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Awkward at the Office was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Awkward at the Office is a great way for you to gain multiple skills from the comfort of your home. Awkward at the Office Awkward at the Office 01:50:00 Assignment Assignment -Awkward at the Office
In the fast-paced world of medical offices, Patient Customer Service Training is vital for ensuring effective communication and organizational efficiency. Imagine a scenario where crucial patient records get misplaced or appointments are mishandled due to poor filing systems. This course addresses the importance of patient customer service training in medical offices, providing practical skills and knowledge to organize schedules, handle difficult customers, and implement effective filing systems. Just as a well-structured filing system ensures seamless access to information, this course equips learners with the tools needed to streamline patient care and enhance customer satisfaction. Learning Outcomes: Understand the significance of patient customer service training in medical offices. Acquire operative skills for organizing schedules and managing appointments. Familiarize oneself with medical jargon and terminology to enhance communication. Implement effective filing systems to ensure quick and accurate retrieval of patient records. Develop soft skills required for patient customer service, such as empathy and active listening. Handle challenging customer interactions with professionalism and confidence. The Filing Systems in Medical Offices course is designed to equip learners with essential knowledge and skills in patient customer service training. Beginning with an introduction to patient customer service, participants will explore the various areas and operative skills involved in providing exceptional service in a medical setting. Organizing schedules and mastering medical jargon and terminology are covered to ensure effective communication and efficient workflow. One of the highlights of this course is the module dedicated to effective filing systems in medical offices. Learners will learn how to develop and implement systems that promote easy retrieval of patient records, ensuring seamless access to critical information when needed. Additionally, the course focuses on honing patient customer service soft skills, such as empathy and active listening, which are crucial for building positive relationships with patients and colleagues. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Medical office administrators Receptionists and front desk staff Medical secretaries and assistants Healthcare professionals transitioning into administrative roles Career path Medical Office Administrator: £20,000 - £30,000 per year Medical Receptionist: £18,000 - £25,000 per year Medical Secretary: £22,000 - £35,000 per year Administrative Assistant in a Healthcare Facility: £18,000 - £26,000 per year Patient Services Coordinator: £21,000 - £28,000 per year Healthcare Customer Service Representative: £19,000 - £24,000 per year