522 Scrum Master Professional Certificate (SMPC) courses delivered On Demand

eduScrum: Turning Education Upside Down Our world is transforming at a rapid and exponential rate. The adoption rate for new inventions is ever decreasing and requires flexible and responsive organizations with people with the right skills rather than with knowledge. Although, when we look at schools we still see the remains of an industrial age, while we have already moved to an information age and now about to enter the age of creativity. This is not so in schools, students are still sitting in rows like factory lines and only required to come up with a single right answer as provided by the teacher. Teachers are no longer the owners of the 'well of information'. Information is abundant and it is a challenge to deal with that. Creativity is needed to come up with new approaches and insights. That's what our children will need when they enter the market. Many schools know that they will have to do something with 21st century skills but very few are successful in making it happen. EduScrum, a framework adapted from Scrum, has already baked in some of the 21st century skills and can provide guidance for other skills to be used. A shift is needed to help students to develop as human beings, and let them make progress in their personal qualities.

This course explores two main perspectives on understanding organisations - the rational system and the natural system - examining their defining characteristics and selected thoughts from influential theorists such as Taylor, Fayol, Weber, Simon, Mayo, Barnard, Selznick, and Parson.Through a comparison and contrast of the rational and natural system theorists, this course aims to provide a comprehensive understanding of how different approaches to organisation theory can shape our understanding of how organisations function and survive.After the successful completion of the course, you will be able to learn about the following, Understand the organisation as a rational system. Defining characteristics of rationality. Selected thoughts such as Taylor, Fayol, Weber, and Simon of the rational perspective. Understand the organisation as a natural system. Differentiate Rational and natural theorists. Understand distinctive theories of organisation survival. Selected thoughts such as Mayo, Barnard, Selznick, and Parson of the natural perspective. Concluding remarks on the rational and natural system theorists. This course explores two main perspectives on understanding organisations - the rational system and the natural system - examining their defining characteristics and selected thoughts from influential theorists such as Taylor, Fayol, Weber, Simon, Mayo, Barnard, Selznick, and Parson. Through a comparison and contrast of the rational and natural system theorists, this course aims to provide a comprehensive understanding of how different approaches to organisation theory can shape our understanding of how organisations function and survive. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Advanced Discussion on Rational and Natural Theorists Self-paced pre-recorded learning content on this topic. Advanced Discussion on Rational and Natural Theorists Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Undergraduate or graduate students Business professionals management professionals human resources professionals Entrepreneurs or business owners seeking to better understand their organizations Researchers or academics studying organizational theory Anyone interested in gaining a deeper understanding of how organizations function and survive. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Is Your Daily Scrum Dysfunctional? The 15-Minute Daily planning event was made popular by Scrum but has this degenerated into a status meeting in your organization? Does it last well beyond 15 minutes? Do team members say the same thing every day but avoid focus on the Sprint Goal? If you answered yes to any of these questions, join us for this session on the Daily Scrum. We will identify Daily Scrum or "Stand Up" dysfunctions and provide tips to remedy these in order to get back on track. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

24 Hour Flash Deal **25-in-1 Certificate in Modelling Business Processes Mega Bundle** Certificate in Modelling Business Processes Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Certificate in Modelling Business Processes package online with Studyhub through our online learning platform. The Certificate in Modelling Business Processes bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Certificate in Modelling Business Processes course provides complete 360-degree training on Certificate in Modelling Business Processes. You'll get not one, not two, not three, but twenty-five Certificate in Modelling Business Processes courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Certificate in Modelling Business Processes courses are yours for as long as you want them once you enrol in this course This Certificate in Modelling Business Processes Bundle consists the following career oriented courses: Course 01: Business Model Canvas for Business Plan Course 02: Fundamentals of Business Analysis Course 03: Process Mapping: Toolkit Course 04: Lean Six Sigma White Belt course Course 05: Six Sigma Green Belt Diploma Course 06: Six Sigma Black Belt - Advance Diploma Course 07: Agile Project Management Diploma Course 08: Lean Leadership, Culture and Management - Online Diploma Course 09: Team Management Course 10: Agile Scrum Master Certification Course 11: Supply Chain Management Course 12: Project, Change, and Quality Management Course 13: Financial Modelling for Decision Making and Business plan Course 14: Stakeholder Management Course 15: Construction Project Management and Construction Cost Estimation Course 16: Governance and Risk Management: Navigating Corporate Strategies Course 17: Organizational Behaviour, HR and Leadership Course 18: Diploma in Lean Process and Six Sigma Course 19: RCA: Root Cause Analysis Course 20: Quality Management and Strategic Training - ISO 9001 Course 21: The 5S Lean Methodology in Action Course 22: Business Management and Finance Course Course 23: Strategic Planning and Implementation Course 24: Enterprise Resource Planning (ERP) Course 25: Business Analysis Certification & Corporate Investigation Training The Certificate in Modelling Business Processes course has been prepared by focusing largely on Certificate in Modelling Business Processes career readiness. It has been designed by our Certificate in Modelling Business Processes specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Certificate in Modelling Business Processes Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Certificate in Modelling Business Processes bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Certificate in Modelling Business Processes Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Certificate in Modelling Business Processes Elementary modules, allowing our students to grasp each lesson quickly. The Certificate in Modelling Business Processes course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Certificate in Modelling Business Processes bundle, you really hit the jackpot. Here's what you get: Step by step Certificate in Modelling Business Processes lessons One to one assistance from Certificate in Modelling Business Processesprofessionals if you need it Innovative exams to test your knowledge after the Certificate in Modelling Business Processescourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Certificate in Modelling Business Processes courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Certificate in Modelling Business Processes certificate and transcript on the next working day Easily learn the Certificate in Modelling Business Processes skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Modelling Business Processes training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Certificate in Modelling Business Processes This course is suitable for anyone interested to further progress there career in: BCS Practitioner Certificate in Modelling Business Processes Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Certificate in Modelling Business Processes course, all you need is - A smart device A secure internet connection And a keen interest in Certificate in Modelling Business Processes Career path You will be able to kickstart your Certificate in Modelling Business Processes career because this course includes various courses as a bonus. This Certificate in Modelling Business Processes is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Certificate in Modelling Business Processes career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

This course is designed to provide participants with a deep understanding of critical thinking. From grasping fundamental concepts to applying techniques for argument evaluation, participants will acquire skills crucial for academic and professional success. After the successful completion of the course, you will be able to learn about the following, Understand the concept of critical thinking. Articulate various critical thinking skills. Recognize the importance of critical thinking in academic research. Apply techniques to evaluate arguments. Throughout the course, participants will explore the foundational concept of critical thinking, articulate diverse critical thinking skills, recognize the vital role of critical thinking in academic research, and gain hands-on experience applying techniques to evaluate arguments. "Understanding Critical Thinking Skills" equips participants with the foundational knowledge and practical skills necessary for effective critical thinking. From exploring core concepts to applying techniques for argument evaluation, this course is essential for individuals seeking to enhance their analytical abilities and excel in academic research and professional endeavors. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Critical Thinking Skills Self-paced pre-recorded learning content on this topic. Understanding Critical Thinking Skills Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Critical Thinking Analyst Research Strategist Policy Advisor Decision Support Specialist Intelligence Analyst Curriculum Developer Problem-solving Consultant Research Coordinator Quality Assurance Analyst Strategic Planner Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Risk Management Masterclass is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Risk Management Masterclass and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training: Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1- Introduction to Risk Management Introduction to Risk Management 00:22:00 Module 2: Risk and Types of Risk Risk and Types of Risk 00:22:00 Module 3: Benefits of Risk Management Benefits of Risk Management 00:15:00 Module 4: Enterprise Risk Management Enterprise Risk Management 00:25:00 Module 5: Risk Management Process Risk Management Process 00:13:00 Module 6: Risk Analysis & Assessment Risk Analysis Assessment 00:30:00 Module 7: The Risk Evaluation Process The Risk Evaluation Process 00:34:00 Module 8: Managing Financial Risks Managing Financial Risks 00:33:00 Module 9 - The Fundamentals of Operational Risk Management The Fundamentals of Operational Risk Management 00:33:00 Module 10 - Managing Technology Risks Managing Technology Risks 00:21:00 Module 11: Managing Legal & Political Risk Managing Legal Political Risk 00:25:00 Module 12: Environmental Risk Assessment Environmental Risk Assessment 00:28:00 Module 13: Risk Assessment at Workplace Risk Assessment at Workplace 00:17:00 Module 14: Market & Social Risk Assessment Market Social Risk Assessment 00:38:00 Module 15 - Preparing Risk Management Plan: Step by Step Preparing Risk Management Plan Step by Step 00:24:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Crypto Sniper Trading Masterclass Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Crypto Sniper Trading Masterclass Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Crypto Sniper Trading Masterclass Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Crypto Sniper Trading Masterclass Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Crypto Sniper Trading Masterclass? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Crypto Sniper Trading Masterclass there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Crypto Sniper Trading Masterclass course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Crypto Sniper Trading Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Crypto Sniper Trading Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Crypto Sniper Trading Masterclass is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Crypto Sniper Trading Masterclass Lesson 01: Setting Up the Chart 00:06:00 Lesson 02: Impulse and Correction 00:08:00 Lesson 03: What is Divergence? 00:09:00 Lesson 04: Understanding Price Action Patterns that Work 00:09:00 Lesson 05: Understanding Fibonacci Retracement 00:03:00 Lesson 06: How to Draw Fibonacci Retracement 00:08:00 Lesson 07: Sniper Setup 1 00:06:00 Lesson 08: Sniper Setup 2 00:06:00 Lesson 09: Sniper Setup 3 00:06:00 Lesson 10: Risk Management 00:04:00 Lesson 11: Trade Management and Locking Profit 00:09:00

Give a compliment to your career and take it to the next level. This Fire Marshall Training bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Fire Marshall Training bundle will help you stay ahead of the pack. Throughout the Fire Marshall Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Fire Marshall Training course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Fire Marshall Training Bundle Consists of the following Premium courses: Course 01: Fire Marshall Level 4 Training Course 02: Fire Extinguisher - Online Course Course 03: Electrical and Fire Safety Training - Level 2 Course 04: Fire Safety Awareness Level 2 Course 05: Firefighter Training Course 06: Gas Safety Course 07: DSEAR Training Course 08: COSHH Training and Safety - Level 2 Course 09: Workplace Health and Safety Diploma Course 10: Ladder Safety Course 11: First Aid at Work Enrol now in Fire Marshall Training to advance your career, and use the premium study materials from Apex Learning. The Fire Marshall Training - CPD Certified bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Fire Marshall Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Fire Marshall Level 4 Training Fire Warden Safety: An introduction Understanding Fires - The Fire Triangle Risk Assessments The Fire Plan and Safety Arrangements Fire Evacuation Procedures and Strategies Personal Emergency Evacuation Plans ----------And 10 more courses------------ CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Fire Marshall Training bundle. Requirements This Fire Marshall Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Fire Marshal Level 4 Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Professional Certificate Course in Organization and Management of Public Health covers key aspects of public health, including its organization and the role of government in its provision. The course also explores the various services offered in public health, including those provided by the U.S. Centers for Disease Control and Prevention and the Federal Public Health Service department. Additionally, the course delves into public health infrastructure in Europe and the importance of public health research agencies. The Professional Certificate Course in Organization and Management of Public Health covers the organization and various services of public health, including the role of government and the U.S. Centers for Disease Control and Prevention. After the successful completion of the course, you will be able to learn about the following, The organisation of Public Health Who offers services in public health? Federal Public Health Service department Health care reforms Various services in public health The U.S. Centres for Disease Control and Prevention (CDC) Role of Government in Public Health Public Health research agency Public health infrastructure in Europe Various public health departments The Professional Certificate Course in Organization and Management of Public Health covers key aspects of public health, including its organization and the role of government in its provision. The course also explores the various services offered in public health, including those provided by the U.S. Centers for Disease Control and Prevention and the Federal Public Health Service department. Additionally, the course delves into public health infrastructure in Europe and the importance of public health research agencies. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Organization and Management of Public Health Self-paced pre-recorded learning content on this topic. Organization and Management of Public Health Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Public Health Professionals Healthcare Administrators Aspiring Public Health Managers Individuals Seeking Professional Development Opportunities Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview The Professional Crisis Management Certificate course provides comprehensive training in various aspects of business management, including operations management, business analysis, strategic analysis, project management, business development, performance management, risk management, quality management, communication skills, human resource management, customer service, and conflict management. Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting. Learning Outcomes: Master the principles of effective business management. Acquire essential skills in operations management and business analysis. Develop proficiency in strategic analysis and project management. Understand the intricacies of risk management and recovery strategies. Enhance your communication, negotiation, and conflict resolution abilities. Why buy this Professional Crisis Management Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Professional Crisis Management Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals aspiring to excel in crisis management roles. Business managers and leaders seeking to strengthen their skillset. Individuals aiming to transition into crisis management careers. Project managers looking to expand their knowledge. Anyone interested in gaining a comprehensive understanding of business operations. Prerequisites This Professional Crisis Management Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Crisis Manager: £30,000 - £70,000 per year Operations Manager: £30,000 - £60,000 per year Business Analyst: £25,000 - £50,000 per year Project Manager: £30,000 - £70,000 per year Human Resources Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £60,000 per year Course Curriculum Module 01: Introduction to Business Management Introduction to Business Management 00:25:00 Module 02: Operations Management Operations Management 00:24:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management Project Management 00:19:00 Module 06: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 07- Business Process Management Business Process Management 00:44:00 Module 08: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 09: Performance Management Performance Management 00:18:00 Module 10: Management of Cash and Credit Management of Cash and Credit 00:19:00 Module 11: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 12: Quality Management Quality Management 00:21:00 Module 13: Communication Skills Communication Skills 00:25:00 Module 14: Business Environment Business Environment 00:16:00 Module 15: Organisational Skills Organisational Skills 01:16:00 Module 16: Negotiation Techniques Negotiation Techniques 00:16:00 Module 17: Human Resource Management Human Resource Management 00:19:00 Module 18: Motivation and Counselling Motivation and Counselling 00:19:00 Module 19: Customer Service Customer Service 00:16:00 Module 20: Time Management Time Management 00:40:00 Module 21: Conflict Management Conflict Management 00:14:00