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5078 Sales courses

Customer Service (Second Edition)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Customer Service (Second Edition)
Delivered OnlineFlexible Dates
Price on Enquiry

Visual Merchandising Training Course

4.7(160)

By Janets

Learn visual merchandising best practices with our comprehensive online course. Master retail display design, window dressing, store layouts, promotional techniques, and more. Develop creative skills to increase sales and customer engagement. Gain industry-recognized expertise to start or advance your retail merchandising career.

Visual Merchandising Training Course
Delivered Online On Demand1 hour
£9.99

Natural Homemade Soap Making Course

4.3(43)

By John Academy

Course Overview A beautifully crafted soap not only maintain your hygiene but also soothes your mind and lift your mood. Learn how you can make customized soaps from this Natural Homemade Soap Making Course and make soap commercially. This Natural Homemade Soap Making Course will give you a clear understanding of how you can establish your soap making business. You will familiarize yourself with different types of soap, their criteria and their benefits. You will learn about the ingredients you need to make luxury soaps, skills to make customized soap with minimum equipment and discover the range of oils and colors you can use. This course will teach you how you can create your recipe and brand and provide you with the skills you need to make specialty soaps. The easily understandable module will familiarize you with various soap making techniques and help you determine your own soap making strategy. Learn soap making from this Natural Homemade Soap Making Course today and amaze people with your skill. Learning Outcomes Learn about the importance of soap as a luxury and hygiene product Know about different types of soap that are available in market Familiarize with the ingredients needed to manufacture soap Learn how to make soap with minimum equipment and tools Discover the range of oil and color that can be used to create soap Be able to mold soaps into different colors and shapes Create your own recipe and brand of soap Gain the skill to make specialized and customized soap Learn about the steps of establishing your own soap business Who is this course for? This Natural Homemade Soap Making Course is ideal for those who want to learn about the soap making process and establish their own soap making business. This course will teach you the process of soap making with step by step lessons. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Natural Homemade Soap Making Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Small Business Owners Craftsperson's Cleaning Specialists Beauty Consultants Home-based Salespersons Module 01: Introduction to Soap Making Introduction to Soap Making 00:16:00 Module 02: Types of Soaps Types of Soaps 00:17:00 Module 03: Soap Making Ingredients Soap Making Ingredients 00:27:00 Module 04: Equipment for Soap Making Equipment for Soap Making 00:23:00 Module 05: Different Ways to Make A Soap: Part-1 Different Ways to Make A Soap: Part-1 00:15:00 Module 06: Different Ways to Make A Soap: Part-2 Different Ways to Make A Soap: Part-2 00:18:00 Module 07: Understanding Oil Choices Understanding Oil Choices 00:26:00 Module 08: Playing with Colours Playing with Colours 00:26:00 Module 09: Make Your Own Soap Bars: Part-1 Make Your Own Soap Bars: Part-1 00:23:00 Module 10: Make Your Own Soap Bars: Part-2 Make Your Own Soap Bars: Part-2 00:28:00 Module 11: Special Soap Recipes Special Soap Recipes 00:29:00 Module 12: Soaps for Other Purposes Soaps for Other Purposes 00:18:00 Module 13: Tips, Tricks and Precautions Tips, Tricks and Precautions 00:22:00 Module 14: Troubleshooting Troubleshooting 00:17:00 Module 15: Frequently Faced Confusions Frequently Faced Confusions 00:22:00 Module 16: Open for Business Open for Business 00:13:00 Module 17: Selling Your Beautiful Handmade Soaps Selling Your Beautiful Handmade Soaps 00:18:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Natural Homemade Soap Making Course
Delivered Online On Demand5 hours 58 minutes
£18

Retail Management - CPD Certified

5.0(3)

By School Of Health Care

Retail Management: Retail Management Course Online Introducing Retail Management: Retail Management Course "Empowering the Next Generation" Online course! Retail businesses range in size from a small one-man operation to large international organizations. The consumer's needs have resulted in an amazing variety of retail outlets, all of which require organized managers. This advanced Retail Management: Retail Management Course is designed for those who want to work at the top of the ladder in the retail environment. Successful retail managers can find work in almost any major town or city on the planet. Learn how to improve your salesmanship, create strong customer relationships, and reap the rewards of professional-level communication skills. Throughout this Retail Management: Retail Management Course, you will learn how to deal with difficult customers, how to accurately read customer behavior, and how to look at the most important stock management issues. Main Course: Level 5 Diploma in Retail Management course Free Courses included with Retail Management: Retail Management Course: Course 01: Level 4 Logistics Management course Course 02: Level 5 Diploma in Risk Management Course 03: Level 4 Time Management Course Course 04: Level 4 Logistics Management [ Note: Free PDF certificate as soon as completing Retail Management: Retail Management course] Retail Management: Retail Management Course Online This Retail Management: Retail Management Course consists of 16 modules. Course Curriculum of Retail Management: Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Certification of Retail Management: Retail Management Course After completing the Retail Management: Retail Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Retail Management: Retail Management Course After completing Retail Management: Retail Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this Retail Management: Retail Management Course at any time Requirements Retail Management: Retail Management Course Online To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Retail Management: Retail Management Course. Be energetic and self-motivated to complete our Retail Management: Retail Management Course. Basic computer Skill is required to complete our Retail Management: Retail Management Course. If you want to enrol in our Retail Management: Retail Management Course, you must be at least 15 years old.

Retail Management - CPD Certified
Delivered Online On Demand35 hours
£12

Bike Maintenance

5.0(1)

By Course Gate

Learn bike maintenance from the comfort of your home with our comprehensive Bike Maintenance course. Understand your bike's components and functions, master essential tools, and develop skills for regular maintenance tasks. Gain insights into tyre, wheel, brake, saddle, chain, steering system, and gear maintenance for optimal performance.

Bike Maintenance
Delivered Online On Demand3 hours 20 minutes
£11.99

Computer Science: Graph Theory Algorithms

4.9(27)

By Apex Learning

Overview This comprehensive course on Computer Science: Graph Theory Algorithms will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Computer Science: Graph Theory Algorithms comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Computer Science: Graph Theory Algorithms. It is available to all students, of all academic backgrounds. Requirements Our Computer Science: Graph Theory Algorithms is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 17 sections • 44 lectures • 08:37:00 total length •Promo: 00:03:00 •Introduction: 00:14:00 •Common Problem: 00:10:00 •Depth First Search: 00:11:00 •Breadth First Search: 00:08:00 •Breadth First Search Shortest Path on a Grid: 00:17:00 •Storage and Representation of Trees: 00:10:00 •Beginner Tree Algorithms: 00:10:00 •Rooting Tree: 00:05:00 •Center(s) of a Tree: 00:06:00 •Isomorphisms in Trees: 00:11:00 •Isomorphisms in Trees Source Code: 00:10:00 •Lowest Common Ancestor: 00:17:00 •Topological Sort: 00:14:00 •Shortest and Longest Paths on DAGs: 00:10:00 •Khan's Algorithm: 00:13:00 •Dijkstra's Shortest Path Algorithm: 00:25:00 •Dijkstra's Shortest Path Algorithm Source Code: 00:09:00 •Bellman-Ford Algorithm: 00:15:00 •Floyd-Warshall Algorithm: 00:16:00 •Floyd-Warshall Algorithm Source Code: 00:09:00 •Algorithm to Find Bridges and Articulation Points: 00:20:00 •Algorithm to Find Bridges and Articulation Points Source Code: 00:09:00 •Tarjan's Algorithm for Finding Strongly Connected Components: 00:17:00 •Tarjan's Algorithm for Finding Strongly Connected Components Source Code: 00:07:00 •Travelling Salesman Problem (TSP) with Dynamic Programming: 00:21:00 •Travelling Salesman Problem (TSP) with Dynamic Programming Source Code: 00:14:00 •Existence of Eulerian Paths and Circuit: 00:10:00 •Finding Eulerian Paths and Circuits: 00:16:00 •Eulerian Paths Source Code: 00:08:00 •Prim's Minimum Spanning Tree Algorithm (Lazy Version): 00:15:00 •Prim's Minimum Spanning Tree Algorithm ( Eager Version): 00:15:00 •Prim's Minimum Spanning Tree Algorithm Source Code ( Eager Version): 00:09:00 •Max Flow Ford-Fulkerson Method: 00:13:00 •Max Flow Ford-Fulkerson Method Source Code: 00:17:00 •Network Flow: Unweighted Bipartite Graph Matching: 00:11:00 •Network Flow: Mice and Owls: 00:08:00 •Network Flow: Elementary Math: 00:11:00 •Network Flow: Edmond-Karp Algorithm: 00:06:00 •Network Flow: Edmond-Karp Algorithm Source Code: 00:10:00 •Network Flow: Capacity Scaling: 00:10:00 •Network Flow: Capacity Scaling Source Code: 00:06:00 •Network Flow: Dinic's Algorithm: 00:12:00 •Network Flow: Dinic's Algorithm Source Code: 00:09:00

Computer Science: Graph Theory Algorithms
Delivered Online On Demand8 hours 37 minutes
£12

Retail Operations

4.8(9)

By Skill Up

In today's competitive retail landscape, having a deep understanding of retail operations is more important than ever. This course will give you the essential knowledge and skills to manage a successful retail business.

Retail Operations
Delivered Online On Demand2 hours 29 minutes
£25

Retail Assistant

4.7(160)

By Janets

Register on the Retail Assistant today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Retail Assistant is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Retail Assistant Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Retail Assistant, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM)5 00:23:00 Module 02: CRM Fundamentals CRM Fundamentals 00:23:00 Module 03: CRM Strategies CRM Strategies 00:34:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:29:00 Module 05: CRM Databases CRM Databases 00:22:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:24:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:21:00 Module 08: Future of CRM Future of CRM 00:26:00 Module 09: Introduction to Retail Associate Introduction to Retail Associate 00:13:00 Module 10: The Qualities of a Retail Associate The Qualities of a Retail Associate 00:21:00 Module 11: Retail Psychology Retail Psychology 00:14:00 Module 12: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:13:00 Module 13: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:19:00 Module 14: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:12:00 Mock Exam Mock Exam- Retail Assistant 00:20:00 Final Exam Final Exam- Retail Assistant 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Retail Assistant
Delivered Online On Demand5 hours 34 minutes
£25

ABAP Code Data Services Made Easy

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special ABAP Code Data Services Made Easy Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The ABAP Code Data Services Made Easy Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This ABAP Code Data Services Made Easy Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This ABAP Code Data Services Made Easy Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this ABAP Code Data Services Made Easy ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the ABAP Code Data Services Made Easy there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This ABAP Code Data Services Made Easy course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This ABAP Code Data Services Made Easy does not require you to have any prior qualifications or experience. You can just enrol and start learning. This ABAP Code Data Services Made Easy was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This ABAP Code Data Services Made Easy is a great way for you to gain multiple skills from the comfort of your home. Introduction and Free System Set-up Trainer Intro and Course Overview 00:04:00 Free System Setup using CAL and GCP 02:04:00 CDS Basics Normal CDS, Parameterized CDS, How to call CDS in Program 02:14:00 Association, Association with PATH EXPRESSION, Different types of Association 01:57:00 CDS Intermediate CDS Table Function and Inbuilt Functions 01:37:00 OData with CDS using Annotations and VDM(Virtual Data model) 02:01:00 CDS Advance VDM - Transient Provider 01:55:00 VDM - Consumption View RSRT 01:12:00 HANA Text Search Hana Text Search, Fuzzy Search and DCL 01:31:00 HANA ALV IDA ALV IDA 02:30:00

ABAP Code Data Services Made Easy
Delivered Online On Demand
£29

Graph Theory Algorithms

By The Teachers Training

Demystify the power of graphs and unlock their potential with our Graph Theory Algorithms Course. Master fundamental algorithms like Depth-First Search and Breadth-First Search, explore pathfinding techniques, and delve into advanced graph concepts. Enrol now to sharpen your skills and become proficient in graph theory.

Graph Theory Algorithms
Delivered Online On Demand9 hours
£15