Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will: Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process
Overview This comprehensive course on Become the Best Salesperson - Buying Selling Bitcoin will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Become the Best Salesperson - Buying Selling Bitcoin comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Become the Best Salesperson - Buying Selling Bitcoin. It is available to all students, of all academic backgrounds. Requirements Our Become the Best Salesperson - Buying Selling Bitcoin is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 11 lectures • 01:00:00 total length •Module 01: The Way to Get Money: 00:08:00 •Module 02: The 4Ps Method: 00:04:00 •Module 03: Dont Be a Nice Guy!: 00:06:00 •Module 04: Take the Next Step: 00:06:00 •Module 05: The Straight Line Selling Method: 00:06:00 •Module 06: The Effective Way to Respond to Objections: 00:08:00 •Module 07: The secret of Abundance: 00:06:00 •Module 08: The Beauty of the Up Sale: 00:05:00 •Module 09: 6 Principles of Influence: 00:08:00 •Module 10: Feel Like a Leader: 00:03:00 •Assignment - Become the Best Salesperson - Buying Selling Bitcoin: 00:00:00
Getting Started This course is designed for those learners who have completed or are planning to pursue their CMI Level 7 Diploma in Strategic Management and Leadership and wish to proceed with an MBA at Anglia Ruskin University. Since there is no direct pathway to Anglia Ruskin University's MBA Top Up program after the CMI Level 7 Diploma in Strategic Management and Leadership, we have introduced a Bridge module (Strategic Leadership and Organisational Transformation), which will be delivered at the School of Business and Technology London. The programme CMI Level 7 Diploma in Strategic Management and Leadership and the Bridge Module are delivered by the School of Business and Technology. The MBA Top Up is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. The duration of the whole program is 12-15 months. School of Business and Technology London partners with Chestnut Education Group to promote this programme. How it works? Once a learner successfully completes CMI Level 7 Management and Leadership and the Bridge Module - Strategic Leadership and Organisational Transformation, we will transfer the credits to Qualifi, an ofqual.gov.uk regulated awarding body for the programme Qualifi Level 7 Strategic Management and Leadership. Upon credit transfer, learners will receive a certificate and transcript from Qualifi for Level 7 Diploma in Strategic Management and Leadership with 120 credits, which will be used as a pathway for MBA Top Up. Key Benefits The qualification aims to improve your strategic management skills and techniques. The knowledge gained through the qualification will assist you in your role as a strategic manager in your workplace. You will be enabled to apply theories and models in your practical work scenarios, enhancing your problem-solving skills that can be applied to your working environment. It is a nationally accredited qualification, and the credits gained through this course can be transferred to other universities or other awarding bodies. You will be able to manage problems in your workplace more effectively, boosting the career prospectus. About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Entry Requirements Learners from age 21 and over. The learners should possess 3 Years of middle management experience or two years of senior management experience. The learner should have the ability to complete the Level 7 Qualification Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership This is the first stage of this whole program. CMI Diploma qualification is designed for individuals wishing to develop strategic management and leadership practices who will have the knowledge, skills and behaviours to drive business activities in a senior, regional, specialist, director or CEO management and leadership role. The qualification contains a breadth of units, which reflect the tasks and activities required by managers in roles such as senior managers, regional management and specialist managers who are accountable to a senior manager or business owner. The CMI Level 7 Diploma in Strategic Management and Leadership is delivered by School of Business and Technology London and awarded by CMI. The qualifications have been designed for practising or aspiring managers in roles such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director CEO Module Structure UNIT1- Strategic Risk Management This unit aims for leaders to develop an in-depth understanding of strategic risk management. Leaders will critically appraise strategic risk within an organisational context. They will assess strategies for risk management and the leadership skills to lead risk initiatives successfully. Ultimately, leaders will be allowed to develop a framework to deliver a risk strategy in an organisational context. UNIT2- Strategic Leadership This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. UNIT3- Collaboration and Partnerships The unit aims for leaders to understand collaborative and partnership arrangements. Leaders will critically assess the scope and value of these and evaluate the impact of organisational and legal frameworks on how these arrangements are delivered. The unit culminates in the requirement for the leader to present a rationale for collaboration or partnerships to further an organisation's success. UNIT4- Developing Organisational Strategy The aim of this unit is to enable leaders to know how to develop and influence an organisation's strategic direction through the development of a meaningful strategy. To support this outcome, leaders will critique the factors driving organisational strategy development and appraise approaches to successfully develop strategy. The unit culminates in leaders developing an organisational strategy to achieve a business goal. To complement this activity, leaders will propose an approach to implement and monitor the strategy developed to ensure its sustained success. UNIT5- Entrepreneurial Practice This unit aims to enable leaders to explore the principles of entrepreneurial practice, understand the different contexts in which entrepreneurship can flourish, and the characteristics of entrepreneurial leadership. Assessment Learners are required to submit time-constrained, scenario-based assignments for each unit of the level 7 diploma. There will not be any examinations. Stage 2 - Bridge Module - Strategic Leadership and Organisational Transformation Now the second stage is to complete the Bridge Module. This module is about leadership at strategic level and the role of transformational leaders as catalysts for change in their organisations and whole industries. The module, therefore, focuses on two but clearly intertwined elements of strategic leadership and organisational transformation. Effective strategic leadership is a facilitator for organisational success. Leaders have to be knowledgeable, creative, agile and resilient to respond to organisational need in the contemporary workplace. This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. By studying this module, you should better understand their own leadership, or of the leadership in places of work and the changes that could take place to create a more effective leadership. Aim of the Unit Students are expected to develop many management/leadership skills that can be transferrable for use in other modules on the course and are essential in the workplace. Students are advised to refer to some leadership theories, which enables them to undertake the tasks given throughout the module. The notes formulated in response to these tasks will lead to you gaining formative feedback for your individual development. Assessment As an individual, you will electronically submit a 5000-word assignment, which consists of a two-part report comprising of (i) a critical review of academic material (2,500 words) and (ii) a critical appraisal, evaluation and justification of change within an International organisation (2,500 words). Stage 3 - MBA - Top Up The final stage is enrolling for the Top Up programme delivered online by Anglia Ruskin University. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The program aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision making. This programme from the renowned UK university is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. Assessment The course requires you to submit a final Consultancy Project Report, which is treated as an assessment and would be scrutinised and reviewed by the verifiers externally. Delivery Methods The program comprises three stages; the first is Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership awarded by CMI and delivered by School of Business and Technology London. The second stage is the Bridge Module - Strategic Leadership and Organisational Transformation delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The third stage is the MBA Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
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Enrol on the now and start learning instantly! What You Get With The Graph Theory Algorithms Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. 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Course Content Module 01: Introduction Introduction 00:14:00 Module 02: Common Problem Common Problem 00:10:00 Module 03: Depth First Search Depth First Search 00:11:00 Module 04: Breadth First Search Breadth First Search 00:08:00 Module 05: Breadth First Search Shortest Path on a Grid Breadth First Search Shortest Path on a Grid 00:17:00 Module 06: Trees Storage and Representation of Trees 00:10:00 Beginner Tree Algorithms 00:10:00 Rooting Tree 00:05:00 Center(s) of a Tree 00:06:00 Isomorphisms in Trees 00:11:00 Isomorphisms in Trees Source Code 00:10:00 Lowest Common Ancestor 00:17:00 Module 07: Topological Sort Topological Sort 00:14:00 Shortest and Longest Paths on DAGs 00:10:00 Khan's Algorithm 00:13:00 Module 08: Dijkstra Dijkstra's Shortest Path Algorithm Source Code 00:09:00 Dijkstra's Shortest Path Algorithm 00:25:00 Module 09: Bellman-Ford Algorithm Bellman-Ford Algorithm 00:15:00 Module 10: Floyd-Warshall Algorithm Floyd-Warshall Algorithm 00:16:00 Floyd-Warshall Algorithm Source Code 00:09:00 Module 11: Bridge and Algorithm Points Algorithm to Find Bridges and Articulation Points 00:20:00 Algorithm to Find Bridges and Articulation Points Source Code 00:09:00 Module 12: Tarjan Algorithm Tarjan's Algorithm for Finding Strongly Connected Components 00:17:00 Tarjan's Algorithm for Finding Strongly Connected Components Source Code 00:07:00 Module 13: Travelling Salesman Problem (TSP) Travelling Salesman Problem (TSP) with Dynamic Programming 00:21:00 Travelling Salesman Problem (TSP) with Dynamic Programming Source Code 00:14:00 Module 14: Eulerian Paths and Circuits Existence of Eulerian Paths and Circuit 00:10:00 Finding Eulerian Paths and Circuits 00:16:00 Eulerian Paths Source Code 00:08:00 Module 15: Prim's Minimum Spanning Tree Algorithm Prim's Minimum Spanning Tree Algorithm (Lazy Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm ( Eager Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm Source Code ( Eager Version) 00:09:00 Module 16: Network Flow Max Flow Ford-Fulkerson Method 00:13:00 Max Flow Ford-Fulkerson Method Source Code 00:17:00 Network Flow: Unweighted Bipartite Graph Matching 00:11:00 Network Flow: Mice and Owls 00:08:00 Network Flow: Elementary Math 00:11:00 Network Flow: Edmond-Karp Algorithm Source Code 00:06:00 Network Flow: Edmond-Karp Algorithm Source Code 00:10:00 Network Flow: Capacity Scaling 00:10:00 Network Flow: Capacity Scaling Source Code 00:06:00 Network Flow: Dinic's Algorithm 00:12:00 Network Flow: Dinic's Algorithm Source Code 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.