Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: Master foundational concepts in Sales for effective Sales & Marketing. Understand the core principles of Marketing in the Sales & Marketing arena. Develop exceptional Customer Service skills for Sales success. Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: 01: Basics of Sales for Sales & MarketingDelve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing.Learn to identify customer needs and effectively present solutions. 02: Basics of Marketing in Sales & MarketingExplore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales.Understand how effective Marketing strategies can drive Sales success. 03: Customer Service Excellence in Sales & MarketingAcquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process.Learn to address customer queries and challenges with professionalism and efficiency. 04: Negotiation Skills for Sales & Marketing ProfessionalsDevelop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing.Understand negotiation dynamics and tactics to achieve win-win outcomes.
Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics
Explore the various methods of lead or sales generation with the Sales Generation Course. Sales or lead generation is the marketing strategies of stimulating and capturing interest in a product or service for the purpose of developing a sales pipeline. The course teaches you the strategies of creating sales or lead generation. The essential skills that are involved in the sales generation creation will be covered in the course. The proper communication skill, techniques for grabbing customer's attention, and the ways of creating sales funnel will also be discussed in the course. The course also shows you the step by step guide for setting up your OTOs (One Time Offers) where you do not need to ask the clients for purchasing something else right after the initial sales. You will also know the methods of collecting email list and send email regularly to update them about your service. Shortly, you will gain acquainted with the various areas of sales generation. What you'll learn You'll know how to increase your conversions & sales by up to 1000% You'll know how to build a complete business online & offline You'll know how to turn 100 clicks a day into $20K a month You'll know how to improve sales on for your front-end products You'll know how to create high-converting sales scripts (with templates to follow) You'll know how to optimize your squeeze & optin pages You'll know how to email & communicate with your audience and potentially 6X your business overnight You'll know how to use voice inflection to 2X sales You'll know how to use 'buying triggers' to induce 'buying states of mind' into your visitors You'll know how to DOUBLE YOUR BUSINESS with just a few small tweaks on ONE SINGLE PAGE of your business Requirements You should know how to use a PC at a beginner level Introduction Introduction FREE 00:01:00 The Value Ladder for 10X The Profits 00:13:00 100 Clicks a Day Formula 00:08:00 Your Value Ladder Buildout 00:20:00 5 Why Buy Triggers 00:11:00 Voice Inflection for 2X Sales 00:17:00 Expert Positioning 00:18:00 Front End Focus 00:11:00 Squeeze Page Secrets 00:12:00 My Squeeze Page Example 00:05:00 Squeeze Page Examples & Building with ClickFunnels 00:23:00 How to Build Your Optin Pages 00:08:00 Email Marketing Why Email Everyday 00:03:00 Soap Opera Sequence 00:13:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Squeezing Extra Money from Emails 00:06:00 Seinfeld Email Sequence 00:11:00 The Sales Portion of Your Funnel Bait Overview 00:19:00 TYP Overview 00:03:00 The Bridge Hack 00:07:00 The Bridge Page 00:06:00 Front-End Overview 00:12:00 WWWH Script 00:04:00 Star Story Solution Script 00:17:00 OTO Script 00:09:00 Assessment
Recommendation questions enlist buyers to tell you the benefits, increasing buy-in. They hear the benefits twice-once from you and again from themselves. Discover how to increase acceptance in your solution and how you can help teach buyers to convincingly present your solutions to others. Learning Objectives Explain the benefits of recommendation questions, Guide persuasive conversations using STÄR questions, Adapt questions to small and larger sales, Apply recommendation questions with non decision-makers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios. We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction. This course will help participants: Develop a structured and client-focused approach to creating high quality sales opportunities and account growth Learn persuasion and influencing skills to better define needs and develop opportunities Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales Develop advanced sales questioning skills and techniques; understand the importance of listening Understand how to add value at all stages; plus gaining competitive advantage Develop proven ways to overcome and reduce price pressure Know when to use options and upselling when presenting products and solutions Develop techniques and skills for improved negotiation and closing 1 Advanced Selling - How to Increase your sales results Review of pre-course data and questionnaire The AVC model of increasing your sales results Creating a sales growth plan to achieve higher sales targets Mapping the accounts and products for targeted growth 2 The Four Cs to structure a sales call Research before the meeting or call; setting objectives, planning and preparation How to gain instant rapport and taking control - including online meetings Qualifying and initial questioning skills Creating an agenda and first-meeting structure: Four Cs Planning and practice sessions 3 Building bigger and better sales opportunities How to use questions to 'build' more opportunities Learning and using high-impact and third-level questions Advanced sales questioning techniques: five questioning techniques Qualifying and gaining commitment to the next stage Planning and practice sessions - advanced questioning skills 4 Presentation and persuading skills best practice Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition by using options Professional and effective presentation skills Writing compelling sales proposals that improve your conversion rate Planning and practice session - presenting your solution 5 Overcoming concerns and client questions Proven techniques for answering client objections and concerns How to isolate, prioritise and answer objections, including price Overcoming delay and procrastination Planning and practice session - answering client concerns 6 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to Keep it Simple Sales Skills Introduction 00:02:00 How To Use This Course 00:02:00 Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:02:00 How To Change Beliefs 00:04:00 Goals 00:06:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate The Positive 00:03:00 Be A Winner! 00:02:00 Organizational Skills Pre-Call Research 00:02:00 Gaining Appointments 00:04:00 Pre-Call Planning 00:04:00 Route Planning 00:04:00 Prioritizing Your Time 00:02:00 Controlling The Controlable 00:03:00 Product Knowledge Know Your Products 00:03:00 Features And Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Questions Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing A Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Level 1 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access