4456 Sales courses in Cardiff delivered Online

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Avoid the 10 biggest time wasters in business, Convert obstacles into opportunities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

🚀 Supercharge Your Business with Chatbot-Powered Sales and Support Automation! 🚀 Are you tired of juggling multiple tasks to keep your sales and customer support on track? Do you wish for a seamless and efficient solution that works around the clock? Look no further! Introducing our groundbreaking online course:   🌐 Chatbot-Powered Sales and Support Automation Masterclass 🌐   Unleash the Power of Automation: ✨ Transform your business with cutting-edge chatbot technology ✨ Boost sales by engaging and converting leads effortlessly ✨ Elevate customer support with instant and personalized responses   🚀 What You'll Gain: 🚀 1️⃣ Master Chatbot Development: 🤖 Learn the essentials of chatbot creation, from basic scripts to advanced functionalities. 🤖 Develop intelligent bots that understand and respond to customer needs with finesse. 2️⃣ Automate Sales Processes: 💼 Streamline your sales funnel by automating lead qualification and nurturing. 💼 Implement chatbots that guide prospects seamlessly through the buying journey. 3️⃣ Revolutionize Customer Support: 🛠️ Create chatbots that provide instant answers and support, enhancing customer satisfaction. 🛠️ Leverage AI to resolve common queries, allowing your team to focus on complex issues. 4️⃣ Data-Driven Decision Making: 📊 Harness the power of analytics to optimize your chatbot's performance. 📊 Use data insights to continually refine and improve your automation strategy. 5️⃣ Real-world Case Studies: 🌐 Dive into successful implementations of chatbot-powered automation across various industries. 🌐 Learn from the experiences of businesses that have achieved remarkable results.   🌟 Why Choose Our Course? 🌟 🔥 Expert Guidance: Led by industry experts with a proven track record in chatbot development and business automation. 🚀 Practical Implementation: Hands-on exercises and projects ensure you can apply your knowledge immediately. 📚 Comprehensive Curriculum: From chatbot basics to advanced automation strategies, we cover it all. 🤝 Community Support: Join a vibrant community of learners to share experiences, ask questions, and network. 🎓 Lifetime Access: Gain unlimited access to course materials, updates, and future additions.   Don't miss out on this opportunity to revolutionize your business with the power of chatbot-driven automation! Enroll now and watch your sales soar while providing exceptional customer support effortlessly.   🌐 Embrace the future of business automation with Chatbot-Powered Sales and Support Automation! 🌐 Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Opening and Notification 00:00 Settings - Part 1 00:00 Settings - Part 2 00:00 Flows - Part 1 00:00 Flows - Part 2 00:00 Flows - Part 3 00:00 Flows - Part 4 00:00 Flows - Part 5 00:00 Sequences - Part -1 00:00 Sequences - Part 2 00:00 Sequences - Part 3 00:00 Sequences - Part 4 00:00 Rules - Part - 1 00:00 Rules - Part - 2 00:00 Rules - Part 3 - Triggers 00:00 Replies 00:00 Messages 00:00 Conclusion 00:00 Advanced Overview 00:00 Templates 00:00 Top Bars - Part 1 00:00 Top Bars - Part 2 00:00 Landing Page - Part 1 00:00 Landing Page - Part 2 00:00 Messenger Code 00:00 Customer Chat 00:00 Messenger URLs 00:00 Widget Buttons 00:00 Slides Ins - Part 1 00:00 Slide Ins - Part 2 00:00 Page Take Over - Part 1 00:00 Page Take Over - Part 2 00:00 Widgets Box - Part 1 00:00 Widgets Box - Part 2 00:00 Zapier Integration - Part 1 - Connect Manychat 00:00 Zapier Integration - Part 2 - Cloud Connection 00:00 Zapier Integrations - Finding Applications and Custom Fields 00:00 Conclusion 00:00

The 'Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips' course is designed to guide individuals in establishing a successful presence on Fiverr, specifically focusing on voiceover gigs. From setting up a professional studio to creating and producing voiceover gigs, the course covers advanced tips for using Audacity and recording audio books for Audible. Additionally, learners will gain insights into the Fiverr sales process and receive valuable tips for maximizing their success on the platform. Learning Outcomes: Understand the fundamentals of Fiverr and create an effective seller profile. Identify suitable voiceover gigs to offer on the platform based on personal skills and preferences. Set up a professional studio and equip it with the necessary tools for high-quality recordings. Create compelling voiceover gigs on Fiverr, attracting potential buyers with enticing offers. Utilize Audacity efficiently, mastering advanced tips and techniques for optimal audio production. Comply with Audible and ACX standards while recording audio books for professional quality. Learn how to use Audacity macros for voice effects that can be offered as unique voiceover gigs. Acquire essential knowledge of the Fiverr sales process, maximizing opportunities for successful sales. Summarize and apply the learned concepts to create a strong foundation for a successful Fiverr career. Why buy this Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Fiverr: Seller Profile Creation, Voiceover Gigs & Sales Tips is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction to the Course and to Fiverr Course Introduction 00:03:00 Why Should You Get Started on Fiverr? 00:11:00 Three Bonus Sections Added 00:04:00 Accountability Action List 00:05:00 Creating a Seller Profile on Fiverr 00:05:00 Section 02: Which Voiceover Gigs Are You Going to Sell? What Types of Voiceover Gigs do you think you can do? 00:07:00 Selecting Voice Gigs to match your Delivery Styles 00:07:00 Voice Delivery - Understanding the importance of Variety 00:07:00 Section 03: Setting Up Your Studio and Equipment Do I need to spend a lot of money? 00:05:00 How to Insulate Your Microphone For Free 00:06:00 Section 04: What Types of Voice over Gigs should you Offer Voiceover Gigs - Lets Create Your Shortlist of Gigs 00:07:00 Understanding Fiverr Levels and what to do when you are Promoted 00:04:00 Section 05: Voiceover Gig Creation on Fiverr Creating Your Gig - Basics 00:06:00 Creating Your Gig - Pricing 00:04:00 Creating Your Gig - Description, FAQs and Requirements 00:06:00 Creating Your Gig - Image and Video 00:05:00 Creating Your Gig - Publishing 00:03:00 Make Sure That You Have Created Your First Gig 00:02:00 Section 06: Recording and Producing Your Voiceover Gigs Download Audacity For Free 00:02:00 Recording Your Voiceover Track in Audacity 00:04:00 Audacity Production: Noise Reduction 00:03:00 Audacity Production: Equalisation 00:03:00 Audacity Production - De-Breathing 00:03:00 Audacity Production: Exporting 00:02:00 Practice Recording and Producing 00:01:00 Section 07: Advanced Audacity Tips and Techniques Moving and Mixing Multiple Tracks in Audacity 00:04:00 Making Small Edits to a Voiceover Recording 00:02:00 Setting Up Audacity Macros to save time and create consistency 00:04:00 Section 08: How to Record Audio Books for Audible to ACX Standards Recording AudioBooks to ACX Standards 00:08:00 ACX - Installing Custom Tools - ACX Check and RMS-Normalise 00:04:00 ACX Optimising your Recording 00:05:00 Create Your ACX Macro 00:05:00 Section 09: Audacity Macros for Voice Effects You Can Sell as Voiceover Gigs Darth Vader Voice Effect 00:04:00 Deep Voice Effect 00:05:00 Radio Voice Effect 00:04:00 Scary Voice 00:03:00 Movie Trailer Voice Effect 00:04:00 1930s BBC Vintage Voice - with Static - Effect 00:06:00 Section 10: The Fiverr Sale Process The Fiver Sale Process - Step by Step 00:12:00 Fiverr Custom Orders 00:05:00 What if my Buyer wants a Modification? 00:03:00 How to Avoid Negative Feedback 00:03:00 Responding to Buyer Requests 00:06:00 How To Get More Tips 00:04:00 Withdrawing Your Funds from Fiverr 00:02:00 Section 11: Course Summary and Wrap Up Course Summary and Wrap Up 00:04:00 Section 12: Additional File Additional File 00:00:00 Assignment Assignment - Fiverr; Seller Profile Creation; Voiceover Gigs & Sales Tips 00:00:00

The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale

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Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step