The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Simple Copywriting Secrets: How to Write Killer Sales Copy will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Simple Copywriting Secrets: How to Write Killer Sales Copy will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Simple Copywriting Secrets: How to Write Killer Sales Copy and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Simple Copywriting Secrets: How to Write Killer Sales Copy is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Simple Copywriting Secrets: How to Write Killer Sales Copy. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Simple Copywriting Secrets: How to Write Killer Sales Copy will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Introduction to the Four Key Elements of Powerful Sales Copy 00:04:00 What Is Copywriting 00:02:00 How Simple Techniques Help Create Super-Efficient Copy 00:01:00 Copywriting Brief Lesson 01: How to Write a Copywriting Brief 00:01:00 Worksheet 01 - Copywriting Brief 00:04:00 Features and Benefits Lesson 02: How to Turn Features into Highly-Desirable Benefits 00:02:00 Worksheet 02 - Features and Benefits 00:03:00 Headlines Lesson 03: How to Write Gangbuster Headlines 00:02:00 Worksheet 03 - Headlines 00:08:00 Calls to Action Lesson 04: How to Write Irresistible Calls to Action 00:05:00 Worksheet 4 - Calls to Action 00:02:00 Wrap-Up Lesson 05: Wrap Up Your Sales Copy 00:01:00 Worksheet 05 - Wrap-Up 00:07:00 Before You Go Finalise Your Copy with the Checklist 00:01:00 Resources Resources - Simple Copywriting Secrets: How to Write Killer Sales Copy 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Overview of Sales Training Across the UK, skilled plumbing services are always in demand. With more than 120,000 plumbers working in homes and businesses, this job plays a key role in keeping things running smoothly. The “Plumber - Professional Plumbing” course is made for people who want to learn how plumbing works and build a strong career in this area. It connects to real-life jobs and tasks, like fixing leaks or helping with heating systems. The course also supports learners who may want to combine plumbing knowledge with Sales Training to grow their customer base. This course covers the basics of plumbing in the UK, including drains, vents, and how home plumbing systems work. It also looks at tools and materials that plumbers use every day. Each module is made to be clear and simple so learners can understand quickly. If you are thinking about doing both plumbing and Sales Training, this course can help you speak confidently about your services and build trust with clients. Plumbing is an important part of modern life. From small repairs to big installations, skilled plumbers are always needed. This course supports both beginners and those thinking about linking their trade skills with Sales Training. Sign up now to build your knowledge and connect your skills with useful Sales Training tips to grow in the industry. Learning Outcomes By the end of the Sales Training course, you will be able to: See how your beliefs can affect how you sell. Understand why being real and honest helps in sales talks. Learn easy ways to build trust with new clients quickly. Focus more on the results you can give, not just the product. Know why what you offer is valuable—even beyond its features. Make a simple plan to keep getting better at sales. Who is This Course For? This Sales Training course is a good fit for: Anyone who wants to start a job in sales. Team members who want to talk to clients better and close more sales. Business owners who want their clients to trust them more. People who want to get better at giving real value. Anyone who wants to influence others in the right way. Process of Evaluation After studying the Sales Training Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Sales Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Sales Training course. Career Path This Sales Training course can lead to many sales jobs, including: Sales Executive – £22K to £35K per year Account Manager – £30K to £45K per year Sales Consultant – £25K to £40K per year Business Development Officer – £28K to £42K per year Telesales Representative – £20K to £30K per year Course Curriculum: Section 01: Introduction Preview of Course 00:01:00 Introduction 00:04:00 Introduction to Action Plan 00:02:00 Section 02: Belief Belief Part 1 00:04:00 Belief Part 2 00:03:00 Belief Part 3 00:04:00 Belief Reinforcement 00:03:00 Belief Chapter (Written Context from the Sales Pro Book) 00:12:00 Belief Cartoon Story 00:06:00 Celebrity Moment 00:02:00 Belief Action Plan 00:04:00 Section 03: Authenticity Authenticity 00:05:00 Celebrity Moment 00:01:00 Section 04: Establishing Trust Establishing Trust Part 1 00:03:00 Establishing Trust Part 2 00:08:00 Section 05: Selling Results Selling Results Part 1 00:07:00 Selling Results Part 2 00:02:00 Animation Selling Results 00:01:00 Selling Results Cartoon Story 00:02:00 Section 06: Selling Value Selling Value 00:02:00 Matching Benefits & Adding Value 00:03:00 Section 07: Experience of Value Experience of Value 00:07:00 Section 08: Action Plan! It Is Time To Take Action! 00:04:00
Whether you're new to retail or simply want to brush up on your store-floor savvy, this Store Assistant Training course covers all the essentials to keep things ticking behind the tills. From understanding customer behaviour to managing stock and keeping suppliers in check, each module has been designed to build up your knowledge of how a successful store really operates—without asking you to lift a single cardboard box. Expect a no-nonsense dive into visual merchandising, retail management, and the psychology behind shopping habits. You’ll also explore the finer points of dealing with people (both the charming and the challenging), get to grips with relevant legislation, and sharpen your eye for what makes a retail space inviting. In short, it's everything you need to know to feel confident in a store assistant role—minus the staff badge and early morning shift. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Store Assistant Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Store Assistant Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Store Assistant Training - CPD Accredited training.
Get ready for an exceptional online learning experience with the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Sales & Marketing package has something for everyone. As part of the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media package, you will receive complimentary PDF certificates for all courses in Sales & Marketing bundle at no extra cost. Equip yourself with the Sales & Marketing bundle to confidently navigate your career path or personal development journey. Enrol our Sales & Marketing bundletoday and start your career growth! This Sales & Marketing Bundle Comprises the Following CPD Accredited Courses: Sales Skills NLP For Sales, Persuasion & Influence Get a Job in Sales: Your Fast Track to Career Success Sales & Negotiation Skills Marketing Marketing Secrets for High Sales Secrets of Successful Sales Sales Training: Master Your Sales Pitch Sales Secrets for Success Creating Highly Profitable Sales Funnels How To Build Sales Funnels With ClickFunnels The #1 LinkedIn Marketing & Sales Lead Generation Blueprint Diploma in Customer Relationship Management (CRM) KYC Sales Analysis in Excel Social Media Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Learning Outcome: By completing the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Sales & Marketing Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Sales & Marketing Bundle. Build a strong knowledge base in your chosen course via the Sales & Marketing Bundle. Benefit from the flexibility and convenience of online learning. With the Sales & Marketing package, validate your learning with a CPD certificate. Each course in Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media, a rich anthology of 15 diverse courses. Each course in the Sales & Marketing bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisSales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle offers you the flexibility and convenience to learn at your own pace. Make the Sales & Marketing package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Media course. Career path Unleash your potential with the Sales, Marketing, Negotiation, Sales Funnels, Sales Analysis & Social Mediabundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Sales & Marketing bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Level 1 Certificate in Sales Management and Revenue Operations In our Level 1 Certificate program in Sales Management and Revenue Operations, you'll delve into Sales Management and Revenue Operations Basics, gaining insights into SLA Marketing and Sales. Explore the art of Mapping your Sales Process, fine-tune your strategies with RevOps and Intelligence, and understand the importance of Stakeholders and Capacity. By the end, you'll be adept at Tuning the RevOps System for maximum sales success in Sales Management and Revenue Operations. Learning Outcomes: Recall the fundamental concepts of Revenue Operations. Explain the significance of SLA Marketing and Sales in sales management. Analyze and map your organization's Sales Process. Interpret the role of RevOps and Intelligence in optimizing sales in Sales Management. Evaluate the impact of Stakeholders and Capacity on sales operations in Sales Management. Apply strategies for fine-tuning the RevOps System for enhanced performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Sales Management and Revenue Operations Course Syllabus Revenue Operations Basics: Gain a foundational understanding of "Sales Management" and revenue operations, including key concepts, processes, and their significance in achieving business objectives. SLA Marketing and Sales: Explore the role of service level agreements (SLAs) in "Sales Management," focusing on how they align marketing and sales efforts, ensuring collaboration and efficiency. Mapping your Sales Process: Learn how to effectively map and optimize the sales process in "Sales Management," identifying key stages, customer touchpoints, and areas for improvement to enhance revenue generation. RevOps and Intelligence: Dive into the realm of "Sales Management" intelligence, leveraging data and analytics to inform revenue operations decisions, drive sales strategies, and enhance business performance. Stakeholders and Capacity: Understand the significance of stakeholders and capacity management in "Sales Management," ensuring alignment between various teams and optimizing resources for revenue growth. Tuning the RevOps System: Fine-tune your knowledge of "Sales Management" and revenue operations systems, focusing on continuous improvement, adapting to market changes, and optimizing processes for sustained success.