• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

86 Retail courses in Worthing delivered Live Online

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Delivered OnlineFlexible Dates
Price on Enquiry

Excellence in Customer Service (Advanced)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Excellence in Customer Service (Advanced)
Delivered OnlineFlexible Dates
Price on Enquiry

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase

4.3(5)

By Bayfield Training

Logistics real estate encompasses commercial structures meticulously tailored for the storage, handling, and distribution of goods, spanning warehouses, distribution centres, and fulfilment hubs. These vital infrastructures support businesses of varying scales, from local retailers to multinational manufacturers, in ensuring streamlined operations. Our webinar will explore various facets of logistics real estate, focusing on pivotal elements like warehouses and distribution centres, and feature a model spotlighting their critical attributes. If you’re eager to deepen your understanding of logistics assets, join us for this insightful session.

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase
Delivered OnlineFlexible Dates
FREE

Autism Awareness

By Prima Cura Training

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Autism Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. Platform Overview Understand the Features and Functionality of B2B Commerce Setup Administer Commerce Cloud Adjust Sharing Settings Configure the Storefront Secure Domain Style Your Storefronts with Themes Add Widgets to Storefront Pages Leverage Indexing Enable Caching for Storefront Pages B2B Buyers Manage Contacts Create Buyer Users Understand Community Licenses Enable a User Create Account Groups Create Price Lists Manage Storefront Access Products Add Standard Products to a Price Book Create a Product Bundle Create a Product Kit Create an Aggregated Product Create a Dynamic Kit Create an Assembly Product Marketing and Pricing Strategies Show Related Products Create Subscription Products Set Up Promotions Offer Coupons for Discounts on Storefront Purchases Offer Tiered Pricing to Give Customers a Price Break Configure Attribute Pricing Configure Contract Pricing Storefront Organization Show Your Featured and Spotlight Products Plan Your Category Structure Add a Menu Component Create Page Sections Customize Storefront Headings with Page Labels Localization Add or Change the List of Available Languages Add or Change the List of Available Currencies Localize Objects Advanced Configurations Enable Effective Accounts Split an Order with Line Level Independence Additional course details: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)
Delivered OnlineFlexible Dates
Price on Enquiry

Sales Level 4

By Rachel Hood

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4
Delivered OnlineFlexible Dates
Price on Enquiry
1...789

Educators matching "Retail"

Show all 18
Hove Park Nevill Campus

hove park nevill campus

East Sussex,

On behalf of the Governing Body, we are delighted to welcome you to Hove Park School – a true community school where ‘together we achieve’. The Governors at Hove Park are a group of committed and passionate volunteers that support and challenge the school to ensure all students can achieve the best possible educational outcomes. Our Governing Body encompasses a variety of skills, backgrounds and experiences, together with a diversity of view, in order to carry out our key responsibilities. Our role is to be the strategic leaders of the school and we have a vital role to play in making sure every child gets the best possible education within a safe, stimulating and highly positive environment. To ensure effective governance we focus on three core strategic functions: Ensuring clarity of vision, ethos and strategic direction. Holding the Headteacher to account for the educational performance of the school and it’s students , and the effective and efficient performance management of the staff. Overseeing the financial performance of the school and making sure its money is well spent. You can read more about how governors work to lead schools effectively on the National Governance Association’s website. At Hove Park, we recognise the key role that the whole community, particularly parents and carers, play in developing a successful school where students learn and develop to their full potential. We work collaboratively with the local authority, as well as our partner secondary and primary schools and their governors across Brighton & Hove.

Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Property Overview Ltd

property overview ltd

Hove

Property Overview – Property Insight. We create training courses reflecting our ethos of excellence and enthusiasm, offering courses ranging from generalist to specialist & in-depth. We serve a global audience. Courses range from an introduction to property in all shapes and sizes to specialist courses. All are available on-line or face-to-face, and all are interactive and fully engaging. Courses include residential, retail, general commercial, investment, leasing, equity and debt. We also have foundation knowledge courses on real estate valuations, developments, corporate real estate, unlisted (Private Equity) funds & vehicles, commercial real estate debt, and dissecting property cash flows in all its shapes, sizes and purposes. We train people across the spectrum: ranging from those with no property experience or formal training to qualified surveyors with several decades worth of experience and senior managers, investment committee and board members. We offer our insight, experience and expertise coupled with enthusiasm and humour. We offer thoroughly enjoyable courses and consistently receive rave reviews. Our trainers don’t simply teach theory from a book they got off the shelf. We write all our own material, and trainers share real-life stories and experience, which brings the theory to life. See Our Team to see our huge network of expert trainers, who are down-to-earth practitioners, sometimes with a touch of academia. They are trusted, renowned specialists in their fields, and can offer insight & experience in a way that other training companies cannot. We deliver public courses on-line, or in central London and in Edinburgh. We tend to teach our in-house tailor-made courses in person within the UK, and online across the rest of the world. We can deliver modules split across days to fit into your diaries and time zones if taught online. We have a proven track record providing training to companies such as Altus, Avison Young, AVIVA, Blackrock, Capita Land, CBRE, Colliers, CoStar, Coyote Software, Datscha, The Crown Estate, Cushman & Wakefield, EPRA, Forbury, Future of London, Gerald Eve, Green Street Advisors, Infabode, Knight Frank, LaSalle IM, Legal & General IM, M&G, Mitie, MSCI, Oxford Economics, PGIM, PMA, RCA, Savills, Schroders, Source8 and USS.

Amanda Wilson

amanda wilson

4.0(4)

Brighton

With over 25 years of experience in the fields of training and leadership development in both the retail and education sectors I know my stuff. My leadership career began when I worked for a bookshop chain in central London, working my way up to the role of store manager at branches in Baker Street, Earls Court and Holborn at the age of 20. This was followed by a period working as a training manager for Tesco at their first central London store on Oxford Street. My success in this role led to me being seconded to support the opening of Tesco’s flagship store in Kensington, where I helped to lead the recruitment and training of all new staff in preparation for the store’s launch. In 1999 I entered the education sector. I started as a volunteer in a pre-school, then secured a job as a Learning Support Assistant and eventually retrained as a class teacher. In my second year of teaching I took on a curriculum leadership role, which at the time was an unusual move for a new teacher. I’ve spent the last 19 years developing my career and I’m currently the headteacher of a primary school in south London. In 2014 I set up my own publishing company 9:10 Publishing. This was born out of an observation that there were very few books for young black people which were written from a black British perspective. Rather than rely on traditional publishing houses to take up my ideas, I looked into what was required to do it myself. As a result Letters to a Young Generation was born. The first book was aimed at boys and in 2016 I published another edition for girls. Visit the 9:10 Publishing website to find out more. I have a Post Graduate Certificate in Coaching and Mentoring Practice from Oxford Brookes University, where I am also a member of their Coaching and Mentoring Society. I’m a professional member of the European Mentoring and Coaching Council (EMCC). I write regularly for TES and have delivered training as part of Teach First’s NPQ programme.