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85 Retail courses in Witney delivered Live Online

Excellence in Customer Service (Advanced)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Excellence in Customer Service (Advanced)
Delivered OnlineFlexible Dates
Price on Enquiry

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase

4.3(5)

By Bayfield Training

Logistics real estate encompasses commercial structures meticulously tailored for the storage, handling, and distribution of goods, spanning warehouses, distribution centres, and fulfilment hubs. These vital infrastructures support businesses of varying scales, from local retailers to multinational manufacturers, in ensuring streamlined operations. Our webinar will explore various facets of logistics real estate, focusing on pivotal elements like warehouses and distribution centres, and feature a model spotlighting their critical attributes. If you’re eager to deepen your understanding of logistics assets, join us for this insightful session.

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase
Delivered OnlineFlexible Dates
FREE

Autism Awareness

By Prima Cura Training

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Autism Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. Platform Overview Understand the Features and Functionality of B2B Commerce Setup Administer Commerce Cloud Adjust Sharing Settings Configure the Storefront Secure Domain Style Your Storefronts with Themes Add Widgets to Storefront Pages Leverage Indexing Enable Caching for Storefront Pages B2B Buyers Manage Contacts Create Buyer Users Understand Community Licenses Enable a User Create Account Groups Create Price Lists Manage Storefront Access Products Add Standard Products to a Price Book Create a Product Bundle Create a Product Kit Create an Aggregated Product Create a Dynamic Kit Create an Assembly Product Marketing and Pricing Strategies Show Related Products Create Subscription Products Set Up Promotions Offer Coupons for Discounts on Storefront Purchases Offer Tiered Pricing to Give Customers a Price Break Configure Attribute Pricing Configure Contract Pricing Storefront Organization Show Your Featured and Spotlight Products Plan Your Category Structure Add a Menu Component Create Page Sections Customize Storefront Headings with Page Labels Localization Add or Change the List of Available Languages Add or Change the List of Available Currencies Localize Objects Advanced Configurations Enable Effective Accounts Split an Order with Line Level Independence Additional course details: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)
Delivered OnlineFlexible Dates
Price on Enquiry

Sales Level 4

By Rachel Hood

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4
Delivered OnlineFlexible Dates
Price on Enquiry
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Sculpture Workshops Oxford

sculpture workshops oxford

5.0(25)

Abingdon

Beatrice Hoffman has worked as a sculptor since her sculpture degree 1986-89 at the Norwich School of Art, mainly modelling in clay and plasticine, but also carving in stone, wood, plaster, polystyrene and expandable foam. Originally from Germany, she has settled in a small village near Oxford, where she sculpts in her conservatory studio , and under a gazebo in the summer. As you can see from her website gallery, the sizes of her sculptures vary from domestic small figures for windowsills, chimney breasts and coffee tables to middle sized (60-90 cm tall) garden und indoor sculptures on plinths or furniture, and freestanding life-size large public and private commissions 200 cm high, suitable for gardens, large interior reception halls and offices. A few of her sculptures can be found in the gallery “The Art Agency” in Esher near London. To buy a sculpture, you can also approach her directly via phone, video/zoom or email; or alternatively arrange a studio visit. Once a year in May she opens her studio with “Oxford Arts Weeks” (OAW) . You can find the retail prices of sculptures beside the individual sculpture images on this website; this price does not include anything else but the sculpture. Costs for courier and crates ( for larger sculpture only) and tax (VAT and Local destination Tax duty) are NOT included in the price. Please contact your Customs authority to enquire about the costs of tax; Beatrice will let you know about the courier costs. She sends sculptures world-wide via courier. The prices on the website are for bronze-resin casts; bronze casts can be commissioned , with a 50% downpayment and on average, a six weeks lead-time. If necessary and possible, she can advise on siting a newly-bought sculpture and the choice of plinths.

Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

The Oxford Wine School

the oxford wine school

Witney

The original Oxford Wine Company was founded in 1840 and traded from 125 High Street, Oxford until 1914. The name was revived in the early 1990s by Ted Sandbach, metamorphosing from ‘The Oxford Hamper Company through ‘The Oxford Wine and Hamper Company’ and finally becoming ‘The Oxford Wine Company’ in the Spring of 1992. Since then expansion has been rapid and the company now bears very little resemblance to its relatively humble origins in Ted’s garage! These days, The Oxford Wine Company is a multi-award winning local independent wine merchant with a national profile. The company has achieved a Top 10 spot in Harpers Wine & Spirit 50 Best Indies every year, and has won multiple prestigious awards such as ‘Small Chain of the Year’ in the Drinks Retailing Awards and ‘Regional Merchant of the Year’ in the International Wine Challenge. The Oxford Wine Company has three shops in Oxford: on the Botley Road, Turl Street (just around the corner from the original Oxford Wine Company site) and since 2020 on Little Clarendon Street. There is also a shop at the company’s headquarters in Standlake (just outside Witney). In addition to the retail shops we have a thriving wholesale arm, supplying a large range of restaurants, bars and other businesses throughout the South of England, and even have a sales arm in Wales. Our team are passionate about wine and have the qualifications to prove it. Seven of the company’s staff hold the Wine and Spirit Education Trust Diploma, and a further four are studying towards this industry benchmark qualification. One member of our staff is even working towards the Master of Wine, known as one of the world’s most difficult exams. We love to share our knowledge, and also run The Oxford Wine School, which is an accredited programme provide for the WSET, offering beginner to advanced level courses. These structured courses are complemented by our busy events calendar, comprising informal tastings, winemaker-led masterclasses as well as annual fairs and dinners. Most events take place in The Jericho Wine Rooms, a purpose-built tasting room above our Little Clarendon Street shop. Smaller, more intimate tastings take place in the historic and atmospheric cellar beneath our Turl Street Shop. The Oxford Wine Company stocks a range of over two thousand products, ranging from well-known classics to esoteric curiosities across wines, spirits and beers. Our team taste and travel extensively to make sure that each and every bottle on our shelves offers the best quality. We work hard to source wines that suit every palate and pocket. Combine this with the great service from each and every member of our team, and we think we’re onto a winning formula!