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85 Retail courses in Swindon delivered Live Online

Excellence in Customer Service (Advanced)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Excellence in Customer Service (Advanced)
Delivered OnlineFlexible Dates
Price on Enquiry

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase

4.3(5)

By Bayfield Training

Logistics real estate encompasses commercial structures meticulously tailored for the storage, handling, and distribution of goods, spanning warehouses, distribution centres, and fulfilment hubs. These vital infrastructures support businesses of varying scales, from local retailers to multinational manufacturers, in ensuring streamlined operations. Our webinar will explore various facets of logistics real estate, focusing on pivotal elements like warehouses and distribution centres, and feature a model spotlighting their critical attributes. If you’re eager to deepen your understanding of logistics assets, join us for this insightful session.

Free Webinar | Industrial/Logistics Assets – Theory and Model Showcase
Delivered OnlineFlexible Dates
FREE

Autism Awareness

By Prima Cura Training

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Autism Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. Platform Overview Understand the Features and Functionality of B2B Commerce Setup Administer Commerce Cloud Adjust Sharing Settings Configure the Storefront Secure Domain Style Your Storefronts with Themes Add Widgets to Storefront Pages Leverage Indexing Enable Caching for Storefront Pages B2B Buyers Manage Contacts Create Buyer Users Understand Community Licenses Enable a User Create Account Groups Create Price Lists Manage Storefront Access Products Add Standard Products to a Price Book Create a Product Bundle Create a Product Kit Create an Aggregated Product Create a Dynamic Kit Create an Assembly Product Marketing and Pricing Strategies Show Related Products Create Subscription Products Set Up Promotions Offer Coupons for Discounts on Storefront Purchases Offer Tiered Pricing to Give Customers a Price Break Configure Attribute Pricing Configure Contract Pricing Storefront Organization Show Your Featured and Spotlight Products Plan Your Category Structure Add a Menu Component Create Page Sections Customize Storefront Headings with Page Labels Localization Add or Change the List of Available Languages Add or Change the List of Available Currencies Localize Objects Advanced Configurations Enable Effective Accounts Split an Order with Line Level Independence Additional course details: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101)
Delivered OnlineFlexible Dates
Price on Enquiry

Sales Level 4

By Rachel Hood

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4
Delivered OnlineFlexible Dates
Price on Enquiry
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Educators matching "Retail"

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Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Swindon Borough Council

swindon borough council

Swindon

At Swindon Borough Council, we are committed to delivering for our residents, local businesses and communities. Our services provide a lifeline and safety net to residents who need us most through the vital care and support we provide. These services directly benefit a relatively small number of residents yet demand the majority of our funding. But, by squeezing the most from our resources, we continue to provide services for the whole community including waste and recycling collections, road repairs and libraries. As well as providing a vast range of public services, we are using our legal powers, assets, access to targeted funding, local knowledge and influence to lay the foundations for Swindon to thrive in the future. Bringing together partners from across the private, public and voluntary sectors to improve the quality of life for residents. Working across education, health, crime, the local economy and climate change. We are ambitious for the town, realistic about the challenges but excited for the future. We’re acting now to meet the needs of Swindon’s growing population: building new homes, creating new school places, upgrading roads and enhancing our country parks while also working to revitalise the town centre with £100 million of Council-led investment. We have a clear vision for how we see Swindon developing in the future: By 2030, Swindon will have all of the positive characteristics of a British city with one of the UK’s most successful economies; a low-carbon environment with compelling cultural, retail and leisure opportunities and excellent infrastructure. It will be a model of well managed housing growth which supports and improves new and existing communities. Swindon will be physically transformed with existing heritage and landmarks complemented by new ones that people who live, work and visit here will recognise and admire. It will remain, at heart, a place of fairness and opportunity where people can aspire to and achieve prosperity, supported by strong civic and community leadership. None of this is possible if we don’t live within our means. That’s why our Council Plan sets out our clear priorities to make best use of our resources and how we will achieve our ambitious vision. We have committed to six key priorities which the Council will focus on over the next four years. These set out how we intend to provide services to residents and set key milestones to achieving our aims. We are in the process of developing a new reporting system that will allow you to monitor our progress against each pledge.

Sophie Conran

sophie conran

Wroughton

Sophie Conran is the only daughter of designer and restaurateur Sir Terence Conran and food writer Caroline Conran. Sister to fashion designer Jasper, restaurateurs Tom and Ned and product designer Sebastian, Sophie has two wonderful grown-up children. Sophie left school early and worked through a variety of different jobs including apprenticing for Stephen Jones the couture milliner, working in Jasper's fashion empire, running a supper club which evolved into a catering company, working in a small business making boxer shorts and another hand-making lollipops. She delved into the world of interior design with various show homes, private homes and retail projects. She has worked as a buyer for both The Conran Shop and The Design Museum shop and also set up her own 'corner shop of the world' Wong Singh Jones in Notting Hill. Sophie moved to Melbourne, Australia for a couple of years where she worked for clothing and homeware brand Country Road and was a contributing writer for The Age newspaper and Belle magazine, as well as having her son Felix. On her return to the UK, Sophie had her daughter Coco. While raising her young children, she collaborated with her father on several of his restaurant interiors and worked again with Jasper on colour predictions and his range with Debenhams. Sophie launched Sophie Conran Pies - a gourmet collection of top quality, handmade pies, which won 4 medals at the Great Taste Awards. She supplied racecourses with her brand Great British Pies, which led to her debut cookbook Pies, published in November 2006. This was followed by Easy Pies for Marks and Spencer and later Soups and Stews, published in 2008. Sophie has been a contributing editor for the magazines Junior, House Beautiful, In Style and Country Living. Sophie regularly writes and develops recipes for her blog, newsletters, catalogues and publications. March 2006 saw the launch of Sophie’s hugely successful range with Portmeirion. The range has won many prestigious awards and is sold worldwide, with the range continuing to expand. Sophie now works with many amazing companies creating stunning, well-known ranges. She partnered with Arthouse in 2008 to develop a range of wallpapers for B&Q and luxury design pattern books, and in 2010 she began her relationship with Burgon & Ball - creating an ever-growing range of garden tools and accessories. In the same year, Sophie joined forces with the British Cutlers to the Queen, Arthur Price, and has 2 extremely successful cutlery ranges with them. Sophieconran.com was launched in 2013 and is the culmination of all Sophie’s passions and previous work. Alongside her license ranges, she develops exclusive collections and curates from a wealth of exceptional suppliers and manufacturers all over the world. Sophieconran.com has become a beloved and inspirational shop for the whole home and garden, with exciting new collections launching seasonally and sent out into the world in four beautiful catalogues each year.