379 Retail Management courses

Overview Prove you are a dedicated and ambitious Retail Worker by completing your full education in this dynamic business sector. This course presents the principles, regulations, and customer expectations that will drive you to become an outstanding member of the Retail Industry. The Retail Operations Training Level 3 course has been constructed with the assistance of professionals and explains the different aspects of Retailing and the UK Consumer Market. You will be coached on dealing with complaints, enhancing the selling process, promoting excellent customer service, and an understanding of UK laws and regulations regarding retail. For the complete learning package for any shop working, sign up today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Operations Training Level 3. It is available to all students, of all academic backgrounds. Requirements Our Retail Operations Training Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 03:25:00 total length •Module 1: Introduction to Retail Associate: 00:15:00 •Module 2: Qualities of a Retail Associate: 00:23:00 •Module 3: Retail Psychology: 00:12:00 •Module 4: Importance of Consumer Behaviour: 00:10:00 •Module 05: The Importance of Communicating with Customers: 00:18:00 •Module 06: Taking Trends and Targeting Customers Effectively: 00:10:00 •Module 07: The Sales Process and Dealing with Customers at the Checkout: 00:10:00 •Module 08: Consumer Rights Act: 00:16:00 •Module 09: Introduction to Visual Merchandising: 00:16:00 •Module 10: In-Store Design: 00:18:00 •Module 11: Exterior Design: 00:20:00 •Module 12: Health & Safety for Retail Stores: 00:20:00 •Module 13: Management Skills for Leading Your Team: 00:17:00 •Assignment - Retail Operations Training Level 3: 00:00:00

Inventory Control and Management Approaches course offers a comprehensive exploration of inventory concepts, structures, and decision-making processes. Participants will delve into performance metrics, customer service levels, and problem-solving techniques, gaining insights into the Newsvendor Problem and general inventory control methods. The course also highlights the pivotal role of Information Technology (IT) in modern inventory management practices.After the successful completion of the course, you will be able to learn about the following, Understand the Concept, Types, and Importance of Inventory and Inventory Control. Grasp the Concept and Structure of Inventory Management. Analyze the Components Involved in Inventory Control Decision-Making. Evaluate Inventory Management Performance Metrics for Effective Assessment. Comprehend the Concept of the Inventory Management System. Understand the Concept of Customer Service Levels in the Context of Inventory Management. Solve Problems Related to Inventory Management using the Concept of the Newsvendor Problem. Apply General Inventory Control Techniques, including the Square Root Law. Recognize the Role of Information Technology (IT) in Inventory Management. This course delves into the core concepts of inventory and inventory control, covering topics such as inventory types, management structures, and decision-making components. Participants will learn to evaluate inventory management performance metrics and understand customer service levels in inventory contexts. Inventory Control and Management Approaches course equips individuals with comprehensive knowledge and practical skills in managing inventories effectively. From understanding inventory types to evaluating performance metrics, participants will gain insights into optimizing inventory systems for enhanced organizational efficiency. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Inventory Control And Management Approaches Self-paced pre-recorded learning content on this topic. Inventory Control And Management Approaches Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. Inventory Manager Supply Chain Analyst Logistics Coordinator Warehouse Supervisor Inventory Control Specialist Procurement Manager Operations Planner Inventory Systems Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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In the fast-paced world of business, mastering Inventory Management is like holding the keys to a smoother, more efficient kingdom. Imagine a world where you understand the ins and outs of warehouses, making everything tick like clockwork. From grasping the basics to becoming a wizard with technology, each lesson adds a new tool to your belt. It's not just a course; it's your shortcut to a more impactful, less stressful career.   Ever felt the frustration of things not being where they should be in the warehouse? That's where Inventory Management swoops in like a superhero. Learn the secrets of organising inventory, embracing technology, and becoming a safety champion. Picture yourself as the go-to person for efficient warehouse operations. This course isn't just theory; it's your manual for turning chaos into order. The impact? You'll be the hero in your workplace, making things run seamlessly and boosting your career to new heights.   Why settle for a job when you can have a thriving career? This Inventory Management course isn't just about certificates; it's about gaining skills that bosses notice. Stand out in the crowd by mastering supply chain intricacies and cost-effective strategies. It's not just about salary figures; it's about unlocking doors to new job titles and opportunities. Elevate your career with each lesson, and soon, you'll be the one others look up to for guidance in the fascinating world of warehouse mastery.   Learning Outcomes Understand the fundamental principles and functions of effective warehouse management. Recognise the benefits and various types of warehousing in supply chains. Demonstrate knowledge of core functions within a Warehouse Management System. Address and overcome challenges commonly faced in warehouse management. Evaluate the role of technology in enhancing warehouse operations and efficiency. Apply inventory management techniques to optimise stock levels and order fulfilment. Comprehend the flow of processing in inventory control for efficient supply chains. Identify and classify inventory, improving organisation and accessibility in the warehouse. Assess the role of human resource management in maintaining a productive warehouse. Implement safety measures and cost-effective strategies to enhance warehouse efficiency.   Who is this course for  Warehouse professionals and supervisors aiming to enhance their management skills. Supply chain managers seeking a comprehensive understanding of inventory control. Business owners and managers looking to optimize warehouse operations and costs. Students and recent graduates aspiring to enter the logistics and supply chain industry. Professionals in related fields aiming to broaden their knowledge in warehouse management.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Warehouse Supervisor: £25,000 - £35,000 annually Supply Chain Manager: £35,000 - £60,000 annually Logistics Coordinator: £22,000 - £32,000 annually Inventory Control Analyst: £25,000 - £40,000 annually Operations Manager (Logistics): £40,000 - £70,000 annually   Prerequisites This Inventory Management course, designed by professionals, is compatible with PCs, Macs, tablets, and smartphones. Accessible from any location with a reliable internet connection, it offers flexibility for learners to engage in the course at their convenience.   Certification Upon completion of the Inventory Management course, a multiple-choice test assesses your understanding. Upon successful completion, you can obtain a PDF certificate for £4.99. For those preferring a hard copy, original certificates can be ordered for an additional cost of £8.   Course Curriculum Inventory Management Fundamentals of Warehouse Management 00:30:00 Warehousing: Function, Benefits and Types of Warehousing 00:30:00 Core Functions Of A Warehouse Management System 00:15:00 Challenges Of Warehouse Management 00:30:00 Technology In The Warehouse 00:45:00 Supply Chain Management Concepts 00:30:00 Warehouse Management Technologies to Adopt 00:15:00 Order Picking in the Warehouse 00:18:00 Managing Warehouse Inventory 00:15:00 Organize the Storage of Inventory in a Warehouse 00:15:00 Inventory Management Techniques 00:30:00 Inventory Control Flow of Processing 01:00:00 Logistics and Supply Chain In A Warehouse 00:30:00 Inventory Classification In The Warehouse 00:15:00 The Role Of Human Resource management In A Warehouse 00:30:00 Warehouse Safety 00:30:00 Warehouse Cost Management 00:15:00 Improve Warehouse Efficiency and Reduce Costs 00:15:00 Mock Exam Mock Exam- Inventory Management 00:20:00 Final Exam Final Exam- Inventory Management 00:20:00

Inventory management is all about taking and maintaining control over what can often be an incredibly complex and expansive inventory - all of which plays a direct role in the day-to-day operations of the respective business.  Through the Inventory Management you will gain a comprehensive review of stock management, how to control the movement and storage of materials within the store and process the associated transactions, including shipping, receiving, put away, and picking and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Inventory Management is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Certificate in Inventory Management Course Overview 00:15:00 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Mock Exam Mock Exam- Inventory Management 00:20:00 Final Exam Final Exam- Inventory Management 00:20:00 Assignment Assignment - Inventory Management 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The 'Warehouse Management' course provides comprehensive insights into the principles, practices, and technologies essential for effective warehouse operations. Participants will delve into the core functions of warehouse management, exploring topics such as inventory control, supply chain management, safety protocols, and efficient logistics. From understanding warehouse types to implementing cutting-edge technologies, this course equips learners with the skills needed to optimize warehouse efficiency, streamline processes, and contribute to successful supply chain management. Learning Outcomes: Understand the fundamental concepts and benefits of warehouse management. Explore various types of warehousing and their functions in the supply chain. Gain insights into warehouse management systems and their core functionalities. Identify challenges faced in warehouse management and strategies to overcome them. Learn about the role of technology in modern warehouse operations. Master inventory management techniques, including classification and control. Comprehend the role of human resources in warehouse management. Enhance warehouse safety practices and cost management strategies. Why buy this Warehouse Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Warehouse Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Warehouse Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Individuals interested in pursuing a career in logistics and supply chain management. Warehouse managers, supervisors, and team leaders seeking to enhance their skills. Business owners or entrepreneurs involved in inventory management. Professionals looking to improve their understanding of warehouse operations. Prerequisites This Warehouse Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Warehouse Manager - Median salary of $50,000 - $80,000 per year. Logistics Coordinator - Median salary of $40,000 - $60,000 per year. Inventory Control Specialist - Median salary of $40,000 - $60,000 per year. Supply Chain Analyst - Median salary of $50,000 - $70,000 per year. Operations Manager (with warehouse focus) - Median salary of $60,000 - $100,000 per year. Course Curriculum Warehouse Management Fundamentals of Warehouse Management 00:30:00 Warehousing: Function, Benefits and Types of Warehousing 00:30:00 Core Functions Of A Warehouse Management System 00:15:00 Challenges Of Warehouse Management 00:30:00 Technology In The Warehouse 00:45:00 Supply Chain Management Concepts 00:30:00 Warehouse Management Technologies to Adopt 00:15:00 Order Picking in the Warehouse 00:18:00 Managing Warehouse Inventory 00:15:00 Organize the Storage of Inventory in a Warehouse 00:15:00 Inventory Management Techniques 00:30:00 Inventory Control Flow of Processing 01:00:00 Logistics and Supply Chain In A Warehouse 00:30:00 Inventory Classification In The Warehouse 00:15:00 The Role Of Human Resource management In A Warehouse 00:30:00 Warehouse Safety 00:30:00 Warehouse Cost Management 00:15:00 Improve Warehouse Efficiency and Reduce Costs 00:15:00 Mock Exam Mock Exam- Warehouse 00:20:00 Final Exam Final Exam- Warehouse 00:20:00 Assignment Assignment - Warehouse Management 00:00:00

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Discover the art of captivating displays with our Visual Merchandising Course. Learn the principles of design, retail psychology, and branding to create compelling storefronts and enhance customer experiences. Enroll now to unleash your creativity and excel in the world of retail.

About Course Inventory Control Masterclass: Learn the skills of Inventory Control and streamline Inventory Management Master efficient Inventory Control for Business Success with our Inventory Control Masterclass. This comprehensive course provides a deep dive into the world of inventory management. Correspondingly, it equips you with the essential knowledge and skills to optimize stock levels, reduce costs, and streamline operations. Throughout this course, you will explore various modules designed to provide a holistic understanding of inventory control. You will begin by delving into the fundamentals, gaining insights into the importance of inventory control and its impact on overall business performance. Next, you will grasp the basic concepts of inventory control, learning how to strike the right balance between supply and demand. Understanding the critical role of supply chain management, you will discover how to synchronize inventory with the dynamic demands of your business. By mastering inventory forecasting and cost analysis techniques, you will be empowered to make informed decisions that drive profitability. Moreover, you will delve into inventory planning and management strategies, exploring effective ways to optimize stock levels while minimizing wastage. With a focus on technology, you will explore advanced inventory systems and cutting-edge technologies that can enhance operational efficiency. Additionally, you will gain insights into just-in-time management, warehouse management, and layout optimization to maximize space utilization and improve order fulfillment.Learning Outcomes Understand the basic concepts of Inventory Control Understand the role of Inventory Control and Management in Supply Chain How to plan and manage Inventory Warehouse Management By the end of this course, you will have developed a strong foundation in inventory control principles and practices. Are you a business owner grappling with inventory challenges? A manager striving to optimize your supply chain? Or maybe an aspiring supply chain professional eager to launch your career? No matter your role, this Inventory Control Masterclass has something for you. We'll equip you with the vital tools and strategies you need to achieve optimal inventory management. What Will You Learn? Understand the basic concepts of Inventory Control Understand the role of Inventory Control and Management in Supply Chain How to plan and manage Inventory Warehouse Management Course Content Introduction to Inventory Control Introduction to Inventory Control Basic Concepts of Inventory Control Basic Concepts of Inventory Control Demand Forecasting and Inventory Control Supply Chain Management Supply Chain Management Inventory Forecasting & Cost Inventory Forecasting & Cost Inventory Planning & Managing Inventory Planning & Managing Inventory Systems and Technologies Inventory Systems and Technologies Introduction to Inventory Management Introduction to Inventory Management Just-in-time Management Just-in-time Management Warehouse Management and Layout Optimization Warehouse Management and Layout Optimization Warehouse Management System Warehouse Management System A course by Xpert Learning RequirementsBasic understanding of business operations and supply chain concepts. Audience Inventory Managers: Individuals responsible for overseeing and managing inventory within an organization. Supply Chain Professionals: Professionals involved in supply chain management who want to enhance their understanding of inventory management and its impact on overall operations. Warehouse Managers: Individuals responsible for warehouse operations and optimizing inventory levels. Restaurant Owners and Managers: Individuals in the restaurant industry who want to improve their inventory management practices and streamline operations. Stockroom Managers: Professionals in charge of stockroom operations and maintaining accurate inventory records. Audience Inventory Managers: Individuals responsible for overseeing and managing inventory within an organization. Supply Chain Professionals: Professionals involved in supply chain management who want to enhance their understanding of inventory management and its impact on overall operations. Warehouse Managers: Individuals responsible for warehouse operations and optimizing inventory levels. Restaurant Owners and Managers: Individuals in the restaurant industry who want to improve their inventory management practices and streamline operations. Stockroom Managers: Professionals in charge of stockroom operations and maintaining accurate inventory records.

Unlock Your Leadership Potential with Line Management Mastery! Are you ready to elevate your leadership skills and propel your career to new heights? Introducing our comprehensive text course: Line Management! 🌟 In today's dynamic and competitive business landscape, effective line management is crucial for organizational success. Whether you're a seasoned professional or a budding leader, mastering the art of line management can unlock a world of opportunities and set you apart as a capable and confident leader.   Benefits of Taking Our Line Management Course: Enhanced Leadership Skills: Discover proven strategies and techniques to inspire and motivate your team, foster collaboration, and drive results. Improved Communication: Learn how to communicate effectively with your team members, peers, and superiors, fostering a culture of openness, trust, and mutual respect. Optimized Performance Management: Gain insights into performance evaluation, feedback delivery, and goal setting to maximize individual and team performance. Conflict Resolution Expertise: Acquire the skills to identify and address conflicts constructively, turning challenges into opportunities for growth and collaboration. Strategic Decision-Making: Develop the ability to make informed and strategic decisions that align with organizational goals and drive long-term success. Boosted Employee Engagement: Discover how to cultivate a positive work environment where employees feel valued, empowered, and motivated to excel.   Who is this for? Aspiring Leaders: Ambitious professionals looking to transition into leadership roles and make a meaningful impact within their organizations. Current Managers: Experienced managers seeking to sharpen their leadership skills, overcome challenges, and take their management game to the next level. Entrepreneurs: Business owners and entrepreneurs aiming to build high-performing teams, drive business growth, and achieve sustainable success. Team Leaders: Individuals responsible for leading teams or departments who want to enhance their leadership capabilities and drive team performance.   Career Path: Upon completing our Line Management course, you'll be equipped with the knowledge, skills, and confidence to excel in various leadership roles, including: Team Leader Department Manager Project Manager Operations Manager Business Unit Leader Executive Leadership Positions Whether you're looking to climb the corporate ladder, launch your own business, or lead a high-impact project, mastering line management is the key to unlocking your full leadership potential and achieving your career aspirations.   FAQs: Q: What is line management, and why is it important? A: Line management refers to the management of employees directly involved in the production or delivery of goods and services. It's crucial because effective line management ensures that organizational goals are achieved efficiently, teams are motivated and engaged, and resources are optimized. Q: How is this course delivered? A: Our Line Management course is a text-based course, delivered online through our user-friendly platform. You'll have access to comprehensive study materials, including readings, case studies, and practical exercises, designed to enhance your learning experience and maximize your retention of key concepts. Q: Is this course suitable for beginners? A: Absolutely! Our Line Management course is designed to cater to individuals at all levels of experience, from beginners to seasoned professionals. Whether you're new to management or looking to refine your existing skills, you'll find valuable insights and actionable strategies to help you succeed. Q: Can I complete this course at my own pace? A: Yes! One of the key benefits of our text-based course format is flexibility. You can study at your own pace, allowing you to balance your learning with your professional and personal commitments. Q: Will I receive a certification upon completion? A: Yes, upon successfully completing our Line Management course and passing the assessment, you'll receive a certification that you can showcase on your resume and LinkedIn profile, demonstrating your expertise in line management. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of study and availability. On average, most participants complete the course within [provide estimated time frame], but you can progress faster or slower based on your preferences and schedule. Q: Is there any ongoing support available after completing the course? A: Absolutely! We're committed to your success even after you've completed the course. You'll have access to our community forums, where you can connect with fellow participants, ask questions, and seek guidance from our team of experts. Q: Can my organization enroll multiple employees in this course? A: Yes, we offer group enrollment options for organizations looking to upskill their teams in line management. Contact our team to learn more about our corporate training solutions and special pricing packages.   Conclusion: Don't let your leadership potential go untapped! Enroll in our Line Management course today and take the first step towards becoming a confident and effective leader. With our comprehensive curriculum, expert instruction, and flexible learning format, you'll gain the skills and knowledge you need to thrive in any leadership role. Unlock a world of opportunities and accelerate your career growth with Line Management Mastery! 🚀 Course Curriculum Module 1 Introduction to Line Management Introduction to Line Management. 00:00 Module 2 Effective Communication for Line Managers Effective Communication for Line Managers 00:00 Module 3 Performance Management and Goal Setting Performance Management and Goal Setting 00:00 Module 4 Time Management and Prioritization Time Management and Prioritization 00:00 Module 5 Delegation and Empowerment Delegation and Empowerment 00:00 Module 6 Conflict Resolution and Effective Communication Conflict Resolution and Effective Communication 00:00 Module 7 Employee Development and Coaching Employee Development and Coaching 00:00